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To the Operator
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To Line Park—if configured, select a Line Park line (configured in
"Line Park Configuration" on page 19-1) from the drop-down list.
Setting Queue Management Options
In the Queue Management tab of Huntgroup Configuration, you can set
audio peripheral options—which greetings and updates to use as well as the
update interval. For each huntgroup you can either use the system default
audio peripheral configuration or you can set up a custom configuration.
Figure 7. Queue Management tab, Huntgroup Configuration
The default audio peripheral setup is discussed in "Audio Peripheral
Configuration" on page 5-25. Custom configuration involves choosing
other phrases—a function set with the IVR as discussed in Chapter 11, IVR
Configuration.
You can also use Apply to... as discussed in "Apply to Button" on page
15-2 to apply the configuration to one, some, or all huntgroups.
AltiContact Manager Administration Manual
Huntgroup Configuration
15-23
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Troubleshooting
