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Editing IVRs
•
Prompt—select the prompt number that is to be played for incoming
calls. Prompts are numbered in the range of 0–300. The default prompt
is 1, a generic greeting. See "Using Pre-Recorded Prompts" on page
11-10 to see the script of this prompt and other AltiGen supplied pre-
recorded prompts. Discussions on using customized and
professionally recorded prompts follow the section on using the
AltiGen supplied greetings.
•
Push URL—a URL associated with the menu item. When this entry is
selected, the web page and data is pushed to the web client and the web
client browser displays the page. Type a web address in the Push URL
text box if you wish to prompt a URL to the user.
•
Set Call Priority—when enabled, allows you to assign a call priority
from 1 - 9 that will be associated with the IVR attendant. The highest
priority is 1, the lowest priority is 9. Incoming calls to this system's
specified IVR menu entry will carry this priority until terminated,
unless changed.
•
Actions—the event triggered by the caller pressing the digit for the
menu item. This drop-down list contains the available actions, which
are as follows:
Table 12. IVR Actions
Action
No Action
Level - Expand Tree
Level - Repeat Cur-
rent Level
Level - Go to Top
Level
Level - Go to
Specified Item
Call - To Ext./Work-
group
Call - To Operator
11-6 AltiContact Manager Administration Manual
An "invalid" message plays and the menu is
repeated.
Plays the prompt for the next menu level down.
Repeats the current prompt.
Repeats the first prompt at the root level and returns
the options to the root level options.
Goes to selected menu item at any level. A drop-
down appears from which you select the item.
Goes to the extension or workgroup number you
select in the drop-down list that appears.
Routes the call to the operator.
Description
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Table of Contents
Troubleshooting
