Troubleshooting IDM
If you have Java Plug-in 1.4.2 installed:
Step 3
a.
b.
c.
If you have Java Plug-in 1.5 installed:
Step 4
a.
b.
c.
d.
Cannot Launch IDM - Loading Java Applet Failed
Symptom
window,
To clear the cache, follow these steps:
Close all browser windows.
Step 1
If you have Java Plug-in 1.3.x installed:
Step 2
a.
b.
c.
d.
e.
If you have Java Plug-in 1.4.x installed:
Step 3
a.
b.
c.
d.
e.
f.
g.
Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 5.0
C-36
Click the Advanced tab.
Type
in the Java RunTime Parameters field.
-Xmx256m
Click Apply and close the Java Control Panel.
Click the Java tab.
Click View under Java Applet Runtime Settings.
Type
in the Java Runtime Parameters field and then click OK.
-Xmx256m
Click OK and exit the Java Control Panel.
The browser displays
Loading Java Applet Failed
This condition can occur if multiple Java Plug-ins (1.4.x and/or 1.3.x) are installed
Possible Cause
on the machine on which you are launching the IDM.
Clear the Java cache and remove temp files and clear history in the browser you
Recommended Action
are using. The result is that neither of these plug-ins will be used by default and each applet should
use the correct plug-in.
Click Start > Settings > Control Panel > Java Plug-in 1.3.x.
Click the Advanced tab.
Under Java Runtime Environment, select JRE 1.3.x from the drop-down menu.
Click the Cache tab.
Click Clear.
Click Start > Settings > Control Panel > Java Plug-in 1.4.x.
Click the Advanced tab.
Under Java Runtime Environment, select JRE 1.3.x from the drop-down menu.
Click the Cache tab.
Click the Browser tab.
Deselect all browser check boxes.
Click Clear Cache.
Loading Cisco IDM. Please wait ...
is displayed.
Appendix C
Troubleshooting
At the bottom left corner of the
78-16527-01