Tips For Troubleshooting; Error Messages; Possible Cause And Remedy - FP PostBase Vision M2 Reference Manual

17

Tips for troubleshooting

17.1

Error messages

17.2

Possible cause and remedy

This chapter offers tips for troubleshooting, grouped by the types of problems
... when franking (page 102)
... when weighing (page 104)
... when downloading postage / synchronising (page 105)
... during maintenance and care (page 106)
... during installation / commissioning (page 107) and
... general errors (page 109).
An error message appears on the display in
case of an error or operating error. In addi-
tion, a sound signal can indicate the error.
Make sure to carefully read the error mes-
sage. You will be given hints on the error
cause and what you can do to remedy it.
An icon indicates the error group
(e.g. 'General Error').
On the MyFP customer portal, you will find
additional help with the displayed diagnostics
code.
You can correct many minor errors and
issues occurring during PostBase Vision M2
operation yourself.
Please contact the Customer Service if you
cannot remedy an error by means of the
display information and the hints given in this
Reference Guide.
Tips for troubleshooting
101