FP optimail 30 Operator's Manual
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FP optimail 30 Operator's Manual

Franking machine
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Summary of Contents for FP optimail 30

  • Page 1 30 Franking machine Operator Manual...
  • Page 2 30 – Display and Keyboard Display Multi function keys (soft keys) Arrow keys – Navigate – Scroll – Increase / decrease values Confirm input Acknowledge messages Shift key: switch upper / lower Memory: case letters display / select saved...

  • Page 3: Table Of Contents

    Contents About this Operator Manual _____________________________________7 1 Safety tips ____________________________________________________8 2 A short description of the optimail 30 ____________________________10 3 The basics of operation ________________________________________13 Turning on / off _________________________________________13 Stand-by ______________________________________________14 Access control – MASTER / USER _________________________14 The user interface ______________________________________15 3.4.1...
  • Page 4 Moistening and sealing letters (optional) ______________________ 56 Using an external postal scale ____________________________ 58 7.4.1 Connecting the postal scale to the optimail 30 ________________ 58 7.4.2 Operating optimail 30 with an external postal scale ____________ 59 8 Memory _____________________________________________________ 60...
  • Page 5 13.16 Creating a MASTER card _______________________________104 13.17 Enable / disable functions _______________________________105 13.17.1 Extend memory function (optimail 30 without integrated scale only) _____105 13.17.2 Differential weighing ____________________________________106 13.17.3 InfoPrint _____________________________________________107 13.17.4 Send diagnostics with Teleset ____________________________108 14 Maintenance and care ________________________________________109 14.1...
  • Page 6 30 Operator Manual 15 Tips for troubleshooting ______________________________________ 120 16 Withdrawal and disposal of the franking machine _________________ 128 Appendix Access rights for selected functions _______________________________ 129 Menu (overview) ______________________________________________ 131 Glossary ____________________________________________________ 132 Technical Data _______________________________________________ 134 Declaration of Conformity _______________________________________ 137...

  • Page 7: About This Operator Manual

    About this Operator Manual About this Operator Manual Please read this Operator Manual before using the optimail 30 franking machine. Please keep the manual near the optimail 30 at all times for reference. This Operator Manual describes the optimail 30 –...

  • Page 8: Safety Tips

    • Install and commission the optimail 30 according to the instructions in the Installa- tion Guide. • When you move the optimail 30 from a cold environment (i.e. below 10°C / 50°F): Wait at least 24 hours before connecting the optimail 30. The optimail 30 requires this period to adapt to the ambient conditions.
  • Page 9 • If you are using an external Francotyp-Postalia communication device for optimail 30: Carefully read the product information that came with the GSM Modem / Universal Link Box / mailcredit Kit.

  • Page 10: Short Description Of The Optimail 30

    30 Operator Manual A short description of the optimail 30 Scale with scale platform Display (optional) Keyboard Power switch Sealer (optional) Card reader with card Letter guide Letter receiving tray Flap with ribbon cassette behind Flap release key (ribbon cassette compartment)
  • Page 11 The optimail 30 shows all major franking information at a single glance. You only have to put the letter in place – the optimail 30 feeds the letter, franks it and ejects the ready to send letter to the right.
  • Page 12 PC network. – The mailcredit Kit allows you to connect the optimail 30 to a computer and thereby via the internet to the data centre. Furthermore, you can update the software of your optimail 30 franking machine with...

  • Page 13: The Basics Of Operation

    The basics of operation The basics of operation In this chapter you will learn about the basic optimail 30 functions and how to handle the franking machine user interface. Turning on / off Push the power switch, the toggle switch on the back left side of the franking machine, to turn the optimail 30 ON or OFF.

  • Page 14: Stand-By

    When in stand-by the optimail 30 displays a clock. The display is dark. The optimail 30 goes to stand-by if you do not feed any letters or press any keys for some time. You can reactivate the optimail 30 by pressing any key.

  • Page 15: The User Interface

    The basics of operation The user interface This chapter covers the optimail 30 user interface. You will be introduced to the menu and window types, the used symbols, the modes of operation and how the present manual presents menu / operating sequences.
  • Page 16 30 Operator Manual Opens the MENU for system settings, administration, special and service functions for the optimail 30. Back key – Key pressed briefly: back to last menu / window. – Keeping the key pressed (approx. 2 seconds): back to the home menu.

  • Page 17: Display Symbols

    The basics of operation 3.4.2 Display symbols The letter symbol indicates: The optimail 30 is ready for franking. You can feed and frank mail. The letter box symbol indicates the Incoming mail stamp is enabled and ready. You can load incoming mail.

  • Page 18: Description Of Operating Procedures And Menu Sequences In The Present Operator Manual

    30 Operator Manual 3.4.3 Description of operating procedures and menu sequences in the present Operator Manual Illustrations of display screens show current settings and what to type. The multi function key that must be pressed to trigger an action / function is shown in black.

  • Page 19: The Home Menu

    The status bar informs of the current operating state and gives additional hints. In the home menu you can – frank – weigh (optimail 30 with scale only) – press the multi function key to go to the product selection menu to change or...

  • Page 20: The Product Selection Menu

    The displayed weight may come from various sources: – determined by the scale or – entered manually during the product selec- tion (optimail 30 without scale) or – adopted from the memory or – entered manually in the SCALE AND POSTAGE RATE MAINTENANCE menu.
  • Page 21 Return to the home menu With the key you go back to the home menu. The optimail 30 saves the current product settings to the home menu when the product selection menu is left.

  • Page 22: The Menu

    30 Operator Manual 3.4.6 The menu Use key to open the MENU. From this menu you can access the adminis- tration and special functions as well as the system settings and the service functions. Use the arrow keys to scroll to the next page and back.

  • Page 23: Lists

    The basics of operation 3.4.7 Lists Lists (e.g. for memory items, adverts, text Symbolises the Caption messages) offer all available settings in list Print lists function form. The assigned number appears on the display right. You can scroll the list with the arrow keys if more than four items are available.

  • Page 24: Adjustment Menus

    30 Operator Manual 3.4.8 Adjustment menus The optimail 30 opens a separate menu each Caption for editing system parameters and for typing, editing, clearing user-specific data. Structure and function of these menus are similar. On the display left the optimail 30 shows the current setting.

  • Page 25: Text Input

    The basics of operation Text input Letters including accents, punctuation marks and special characters are assigned to the numeric keys for entering texts such as account names, advert names and text messages. Page 16 shows available special characters. Typing characters A cursor marks the point where a character Symbolises the...

  • Page 26: Zero Test Print

    136 of this manual. • In the home menu, briefly press the multi function key next to The optimail 30 opens the product selection menu. • Use the arrow key to scroll until the OTHER products option appears.
  • Page 27 A roller pushes the sheet against ribbon and Folded edge print head and printing starts as soon as the letter sensor detects the sheet. The optimail 30 prints the zero test print and ejects the imprinted sheet to the right.

  • Page 28: Setting The Franking Imprint

    How to set the weight depends on your optimail’s equipment: – Simply put your mail pieces on the scale if you work with an optimail 30 with scale. For details on how to use the scale, please refer to chapter 4.1.3.

  • Page 29: Setting A New Product

    Setting a new product In the home menu: • Press the key next to briefly. The optimail 30 opens the product selection menu. The display area for the current prod- uct setting is empty. You can now select the desired dispatch data.
  • Page 30 – To clear all: Keep the key pressed for approx. 2 seconds. Setting the weight optimail 30 without integrated scale An optimail 30 without integrated scale prompts you to enter the weight in a pop up. • Enter the weight. • Confirm with the key.
  • Page 31 The selected special service is also inverted in the menu area (display right). You can select several special service items. Selected special service The optimail 30 supports you in observing postal regulations and does not permit any illegal combinations. You can press the appropriate multi function key to deselect a special service.
  • Page 32 Please contact Royal Mail to be informed of the latest regulations. The optimail 30 may use a pop up to prompt you for additional entries. For example, you have to enter the value of the mail piece when using ‘Enhanced com-...

  • Page 33: Changing The Product Settings

    • Retain the displayed weight enter a new weight. • Confirm with the key. The optimail 30 opens the product selection menu and displays the current product settings. In the product selection menu you can – make additions to the current settings (e.g.

  • Page 34: Determining / Setting The Weight Using The Integrated Scale (Optional)

    Caution! Please heed the following notes on how to use the integrated scale: – The scale is designed for a maximum weight of 3 kg. – The optimail 30 can determine a new weight only if the scale has been emptied beforehand. You must therefore empty the scale platform before you place a new mail piece to be weighed.

  • Page 35: Entering / Changing The Weight Manually

    • Keep the key pressed for approx. 2 seconds Save The optimail 30 returns to the home menu – the new weight is set. This weight remains set until you put a mail piece on the scale (optimail 30 with scale) or...

  • Page 36: Entering The Postage Value Manually

    30 Operator Manual 4.1.5 Entering the postage value manually There may be particular cases where the optimail 30 fails to calculate the postage. In such a situation you have to enter the postage value manually. In the home menu: •...

  • Page 37: Endorsement

    • Select the desired endorsement. In the example it is “First Class” (endorsement No. 1). The optimail 30 returns to the home menu. The endorsement is set. Quick results for the advanced user In the home menu: • Type the desired endorsement number.

  • Page 38: Advert

    30 Operator Manual Advert You can print an advert of your choice on your mail. The optimail 30 offers the following options for advert printing: – The franking machine can hold a maximum of 6 different adverts. The saved adverts are available to all users.

  • Page 39: Text Message

    • Press the key next to the last advert in the list. The optimail 30 returns to the home menu. The advert on the USER card is set for franking. You can also define the advert on the USER card as the default advert for this account (see page 68).
  • Page 40 • Select the desired text message. In the example that is “Your extra text message” (text No. 4). The optimail 30 returns to the home menu. The text is set. Quick results for the advanced user In the home menu: •...

  • Page 41: Date

    Date The date for the franking imprint is set automatically to the current date by the system clock. You can set the date of the franking imprint forward. The optimail 30 does not allow backward dating for franking. Setting the mailing date In the home menu: •...
  • Page 42 In the home menu: • Press the key next to • Press TODAY to set the current date. • Press USE to set the date. The optimail 30 returns to the home menu. The current date is set for franking.

  • Page 43: Franking

    • Push in the card against a slight resistance all the way to the stop. You can feel the card snap in. The optimail 30 sets the account of the access card along with the defaults selected for advert and text message.
  • Page 44 MASTER card or when access control was disabled. In the home menu: • Press the key next to The optimail 30 opens a list containing all accounts. You see the account names and numbers. • Select the desired account.

  • Page 45: Positioning And Franking A Letter

    Franking Positioning and franking a letter The optimail 30 allows letters up to a thickness of 6 mm and postcards to be franked. Format and material of mail pieces must meet the specifications on page 136. It is always good practice to use envelopes of reasonable quality as this will ensure a per- fect franked impression every time.
  • Page 46 The stop features four catches for the most common sizes. Franking You can start franking if the optimail 30 is ready for franking (letter symbol in the top right corner and appropriate information in the status bar).
  • Page 47 • Push the double label in direction of the arrow until the letter sensor detects the double label. The illustration shows the approximate posi- tion where the optimail 30 starts feeding the double label. The imprinted double label is ejected to the right.

  • Page 48: Differential Weighing And Franking (Optional)

    You simply place a stack of mail pieces on the scale platform, then remove them one by one for franking. The optimail 30 con- stantly checks for changes in weight and sets the postage for each mail piece accord- ingly.
  • Page 49 Differential weighing and franking Caution! The integrated scale is designed for a maximum weight of 3 kg. When the optimail 30 displays the home menu: • Place the letter stack or a box with letters on the scale platform. Two short beeps indicate that the scale has recognized that a load was placed on the platform.
  • Page 50 Differential weight = weight of the letter When you empty the scale platform the optimail 30 asks you if the set weight is to be used for franking. • Acknowledge with YES to frank the last letter of the stack.

  • Page 51: Special Functions

    Using the DX feature (optional) 7.1.1 Things worth knowing about the DX feature The optimail 30 can frank mail pieces for dispatch by the private carrier DX. You can switch between ‘Royal Mail mode’ and ‘DX Mode’ in the home menu.

  • Page 52: Franking Dx-Mail

    30 Operator Manual 7.1.2 Franking DX-mail Switching DX mode on If the access control of the optimail 30 is enabled: • Insert access card (MASTER / USER). The set account is for access control only and is not shown in the DX mode.
  • Page 53 Make the settings exactly as described for Royal Mail franking procedures (see chapter 4 on page 28). When the optimail 30 is ready for franking in DX mode: • Position the mail piece as usual and frank it. Ready for franking in DX mode Switching DX mode off –...

  • Page 54: Viewing And Printing Information On Dx Mode

    DX franking imprints as well as the DX license number. Printing the DX report • Load an empty sheet or a double label. The optimail 30 prints a report with the DX information. Only FP after-sales service is authorised to reset the DX counter.

  • Page 55: Stamping Incoming Mail

    Setting the incoming stamp In the home menu: • Press the key next to The optimail 30 sets the Incoming Mail Stamp and displays the set date. Date of incoming mail You can set the incoming mail stamp date as desired.

  • Page 56: Moistening And Sealing Letters (Optional)

    Operating the optimail 30 with the specially available sealer lets you seal and frank letters in a single step. The sealer is filled and installed on the left side of the optimail 30. Two catches fasten the sealer to the franking machine housing. For further information on how to set up the sealer please refer to the Installation Guide.
  • Page 57 • Align the letter top edge with the franking Letter guide machine letter guide and push in the letter in arrow direction until the optimail 30 feeds and franks the letter. Sealing moistened envelope flaps We recommend that you firmly press on the envelope flaps after franking to make sure the envelopes are firmly sealed.

  • Page 58: Using An External Postal Scale

    As standard, the optimail 30 features a 25-pin interface. You can connect an existing Francotyp-Postalia letter and parcel scale (e.g. a flexiscale) to this interface. You need a special interface cable to connect the postal scale to the optimail 30. A suitable interface cable is available from Francotyp-Postalia.

  • Page 59: Operating Optimail 30 With An External Postal Scale

    7.4.2 Operating optimail 30 with an external postal scale You only use the external postal scale with the optimail 30 to determine and set the weight. The postage calculation of the scale is not used in connection with the optimail 30.

  • Page 60: Memory

    You can save frequently used Royal Mail products as memory items. These can be called at any time by simply pressing a key. The basic optimail 30 version features 4 short code memories (upgradable, see chapter 13.17.1). An optimail 30 with inte- grated scale features 9 memory items.

  • Page 61: Saving Memory Items

    • Select in the menu: MEMORIZED RATES. • Select the memory number under which Memorized Rates you wish to save the product. The optimail 30 opens the memorized rates Select memory: 1 … 4 (9) menu. The display left shows the old assign- ment.

  • Page 62: Renaming Memory Items

    30 Operator Manual Renaming memory items You can name each of the memory items. The memory item selection list shows this name instead of the saved assignment. • Press the key. • Select in the menu: MEMORIZED RATES. • Select the memory the name of which you Memorized Rates wish to change.

  • Page 63: Deleting Memory Items

    Memory Deleting memory items You can overwrite superfluous memory items with a new assignment or delete them. • Press the key. • Select in the menu: MEMORIZED RATES. • Select the memory you wish to delete. Memorized Rates • Press DELETE to delete the saved setting. Select memory: 1 …...

  • Page 64: Displaying And Printing Registers

    30 Operator Manual Displaying and printing registers The optimail 30 saves important parameters and information on used postage in registers. You can view and print the register states. • Press the key. The REGISTER menu displays the current register states.

  • Page 65: Loading Postage - Teleset

    Teleset is the loading of the desired postage credit. To load postage a connection is made to the Teleset Data Centre (TDC) with the optimail 30 and the desired amount is loaded. Accounting is as per your contract with Royal Mail.
  • Page 66 Amount to load: £ 100 amount to be loaded. Type the desired amount. Load • Confirm with LOAD. The optimail 30 displays the set amount for Load checking purposes. To load the displayed amount: • Use LOAD to establish the connection to the Teleset Data Centre.

  • Page 67: Account Administration

    Accounts can be sections / departments of a company or individual companies within a community office. You can define up to nine accounts in your optimail 30 and set up access rights with MASTER and USER cards. Account 1 is defined ex factory and permanently assigned to the MASTER card (MASTER account).
  • Page 68 30 Operator Manual Possible account parameters and their meaning: Name Letters, special char- Refer to page 25 for information on acters and numbers how to type text. Default advert NO DEFAULT The advert selected last remains set in the home menu when you select an account.

  • Page 69: Assigning / Blocking User Card(S) For An Account

    Each account (except MASTER account) can be assigned one or several USER cards. The USER card allows access to the assigned account only. You can block the USER card(s) in order to protect the optimail 30, e.g. when a card is lost. • Press the key.

  • Page 70: Viewing And Printing Account Statistics

    30 Operator Manual 11.3 Viewing and printing account statistics You can view and print the postage used by the separate accounts and the number of franking imprints in an overview. The printed list also includes the current settings of all accounts.
  • Page 71 CHANGE Opens the procedure for changing the account parameters (name, default advert, etc.). The optimail 30 successively displays the parameters you are authorised to change. You can keep or change the current parameters. Press CONTINUE to save the displayed parameters.

  • Page 72: Clearing Down All Accounts

    30 Operator Manual 11.5 Clearing down all accounts • Press the key. • Select in the menu: ACCOUNT ADMINISTRATION Account Administration CLEAR DOWN ALL. Following a security prompt the postage used Clear Down All and the number of franking imprints are...

  • Page 73: Imprint Management

    Imprint management Imprint management The optimail 30 offers a number of powerful management functions for managing individual imprint elements. Among these are setting up text messages, the assign- ment of custom names for adverts, graphical preview and printing of adverts as well as deleting of superfluous adverts, text messages and endorsements.

  • Page 74: Using / Renaming / Deleting Adverts

    LOAD ALL Loads all data from the card into the optimail 30. SELECT optimail 30 prompts for each imprint: “Do you want to load: YES / NO”. When you have answered all prompts, the selected imprints are flagged with OK.

  • Page 75: Entering New Text Messages

    Selects the advert for franking. 12.3 Entering new text messages The optimail 30 is provided with 6 memory slots for text messages. A text message may contain up to 5 lines with about 20 characters each. • Press the key.

  • Page 76: Editing / Deleting Text Messages

    30 Operator Manual 12.4 Editing / deleting text messages • Press the key. • Select in the menu: IMPRINT MANAGEMENT MANAGE Imprint Management TEXT MESSAGES. • Select the text message. Manage Text Messages The TEXT MESSAGE MANAGER menu displays the saved text.

  • Page 77: Deleting Endorsements

    Imprint management 12.5 Deleting endorsements • Press the key. • Select in the menu: IMPRINT MANAGEMENT Imprint Management MANAGE ENDORSEMENTS. • Select the endorsement to be deleted. Manage Endorsements • DELETE the selected endorsement. Select endorsement Delete Functions in the EDIT ENDORSEMENT menu and their meaning: DELETE Deletes the endorsement after a security prompt.

  • Page 78: Advanced Settings & System Information

    Advanced settings & system information 13.1 Viewing / printing / sending system information You can view and print all major machine parameters as a list. optimail 30 also lets you send the data to the FP after-sales service. • Press the key.

  • Page 79: Displaying And Clearing Down The Item Counter

    Displaying and clearing down the item counter Apart from storing the total number of franking imprints in register (R4) and the account counters the optimail 30 features a customisable item counter. This item counter counts all Royal Mail franking imprints. Independently of other optimail 30 counter functions you can reset the item counter to zero or use it as a daily or job counter.

  • Page 80: Low Postage Warning - Setting The Threshold

    13.3 Low postage warning – setting the threshold The ‘Low postage warning’ function warns you when the available postage in your optimail 30 drops below a preset threshold. You can also disable the low postage warning. • Press the key.

  • Page 81: Setting The Display Contrast

    Advanced settings & system information Access rights – possible settings and their meaning: Franking is possible with a valid access card (MASTER or USER) only. No access restrictions for franking. Franking is possible without access card on all accounts. 13.5 Setting the display contrast You can adapt the display contrast to increase the readability.

  • Page 82: Setting Audible Signals

    30 Operator Manual 13.6 Setting audible signals The optimail 30 confirms each keypress with a beep. A series of audible signals indi- cates an error. You can restrict the scope of audible signals to warnings or turn off the audible signals altogether.

  • Page 83: Clock

    The optimail 30 features a battery-backed system clock adjusted at the factory. It is rarely necessary to correct the time. The optimail 30 automatically corrects the time when summer time starts and ends. You can disable this automatic function and manually correct the time for summer time.

  • Page 84: Summer Time Changeover

    • SAVE the setting shown. Summer time changeover – possible settings and their meaning: Automatic The optimail 30 automatically corrects the time when summer time starts and ends. The optimail 30 does not automatically correct the time when summer time starts and ends.

  • Page 85: Setting The Time Zone

    13.8.1 Changing the stand-by time The stand-by time is the time after the last franking procedure or the last keypress the optimail 30 waits until it switches to the clock display. The factory setting is 5 minutes. • Press the key.

  • Page 86: Setting Memory 1 As Standard After Stand-By

    30 Operator Manual 13.8.2 Setting Memory 1 as standard after stand-by You can set up optimail 30 in such a way that in stand-by, postage and endorsement setting are automatically reset to the settings stored as Memory 1. • Press the key.

  • Page 87: Changing The User Interface Language

    Advanced settings & system information 13.9 Changing the user interface language The optimail 30 user interface supports the languages English and German. Lan- guage changeover will have immediate effect. Text messages as well as the names for accounts, adverts, etc. remain unchanged.

  • Page 88: Connection To Data Centre

    13.10.1 Internal modem You must set the parameters for the internal modem of the optimail 30 to match your telephone connection. The modem configuration is part of the log-in procedure during commissioning. You should verify and, if necessary, correct the settings if changes were made to your telephone system.
  • Page 89 Advanced settings & system information • Select INTERNAL MODEM. Internal Modem optimail 30 will now query each of the param- eters necessary for operation of the internal Select Phone type modem: – phone type – access method if applicable Continue –...

  • Page 90: Gsm Modem (Optional)

    GSM Modem. Caution! For the GSM Modem to work properly, the dial-up numbers saved in the optimail 30 must not contain any blank spaces! Please check the dial- up numbers prior to using the GSM Modem. Refer to chapter 13.11 on...
  • Page 91 Connection cable GSM Modem. • Connect the GSM Modem to the serial interface of optimail 30. Please read the optimail 30 Installation Guide. GSM Modem Setting up a connection via GSM Modem: • Press the key.

  • Page 92: Universal Link Box (Optional)

    With the Francotyp-Postalia Universal Link Box (ULB) you can integrate optimail 30 in your PC network. optimail 30 will then communicate with the respective data centre via the web, for example to load postage, to update the rate table, etc.

  • Page 93: Mailcredit (Optional)

    The Francoty-Postalia mailcredit Kit optimail 30 allows you to connect the franking machine optimail 30 to a personal computer (PC) and thereby via the internet to the data centre. The fast online connection replaces the analogue modem of the franking machine.
  • Page 94 30 Operator Manual Setting up the optimail 30 for operation with mailcredit • Turn on the optimail 30. • Start mailcredit on the PC. mailcredit detects the connected franking machine and displays the machine number. • Press the key.

  • Page 95: Changing Dial-Up Numbers

    Advanced settings & system information 13.11 Changing dial-up numbers The optimail 30 comes with major dial-up numbers for franking machine operation saved ex factory. The table on the next page explains the meaning of the dial-up numbers. Caution! Change the dial-up numbers only when instructed to do so by Francotyp-Postalia.
  • Page 96 30 Operator Manual The dial-up numbers and their meaning: Dial-up number of the Teleset Data Centre. The optimail 30 dials this number during the Teleset process. Dial-up number of the Remote Services Infrastructure. The optimail 30 dials this number for remote services (e.g.

  • Page 97: Changing Internet Addresses

    CHANGE INTERNET ADDRESSES. Change Internet Addresses • Select the internet address (URL) to be changed. Select address (URL) to be changed The optimail 30 opens the menu where you can change the stored address. Type address • Change the displayed address. Save Use NEW URL to delete the address.

  • Page 98: Rate Table

    You must update the rate table for postage calculation if postage regulations or rates have changed. The optimail 30 supports loading of new rate tables from chip card as well as rate table update via a connection to the data centre (similar to Teleset pro- cess).

  • Page 99: Loading Rate Table From The Data Centre

    Advanced settings & system information 13.13.2 Loading rate table from the data centre optimail 30 must establish a connection to the data centre to update the rate table. • Make sure the connection set up in the optimail 30 (internal modem, GSM Mo-...

  • Page 100: Deleting Rate Tables

    If you really want to delete all rate tables cur- Delete Rate Table rently stored in the optimail: • Confirm the security prompt with YES. All rate tables saved in the optimail 30 will be deleted. At the same time the optimail 30 deletes the memory items.

  • Page 101: Switching Automatic Endorsement Selection On / Off

    The optimail 30 does not print an endorse- ment if a suitable endorsement is not avail- able. The optimail 30 does not automatically select an endorsement.

  • Page 102: Integrated Scale (Optional)

    POSTAGE RATE MAINTENANCE Scale and Postage Rate Maintenance GRAVITY SETTING. • Select the location of your franking Gravity Setting machine. The optimail 30 saves the setting and returns Select location (region) to the SCALE AND POSTAGE RATE MAIN- TENANCE menu.

  • Page 103: Switching Differential Weighing Mode On / Off (Optional)

    The optimail 30 determines the weight of a mail piece after removing it from the scale platform. The optimail 30 displays the weight of a mail piece as differential weight with a negative sign (see chapter 6). The optimail 30 determines the weight of a mail piece upon placing it on the scale platform (see chapter 4.1.3)

  • Page 104: Creating A Master Card

    System Settings • Remove your MASTER card. • Insert an empty MASTER card. Create Master Card The optimail 30 generates the new MASTER card. Alternatively, you can simply insert an empty MASTER card. The optimail 30 then displays a prompt if you want to create a new MASTER card.

  • Page 105: Enable / Disable Functions

    13.17.1 Extend memory function (optimail 30 without integrated scale only) The basic optimail 30 version features 4 short code memories. By activating addi- tional memory slots, you can extend the number of memories to 9. For this purpose you need a machine-specific authorisation code which you can order from Francotyp- Postalia.

  • Page 106: Differential Weighing

    Differential Weighing: Enable / Disable • Enter the authorisation code. • Press CONTINUE to confirm your input. Input code: **_ The optimail 30 unlocks the function ‘Differential weighing’. Continue Please refer to chapter 13.15.3 on how to switch on / off the differential weighing mode.

  • Page 107: Infoprint

    – display and print system information and register reports – export data (MS Excel and MS Access for example). You can only use InfoPrint with your optimail 30 franking machine if the InfoPrint func- tion is enabled on the optimail 30. You can order the machine-specific authorisation code, along with the custom interface cable for connection to a PC, from Francotyp- Postalia.

  • Page 108: Send Diagnostics With Teleset

    30 Operator Manual 13.17.4 Send diagnostics with Teleset optimail 30 allows transmitting the current settings, software version and possibly occurred errors to a diagnosis server while loading postage, without further inputs. If required, the FP after-sales service has all relevant information about your franking machine at hand to help quickly and efficiently.

  • Page 109: Maintenance And Care

    Cleaning the franking machine Warning! Make sure that no liquids or foreign objects penetrate the interior of the optimail 30. If this happens, pull out the power plug immediately. Have the optimail 30 checked by a service technician before using it again.

  • Page 110: Changing The Ribbon Cassette

    30 Operator Manual 14.2 Changing the ribbon cassette We recommend to use only approved FP equipment and FP original parts. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products.
  • Page 111 Maintenance and care Caution! Make sure not to crease or tear the ribbon when inserting it. Otherwise the ribbon might break. Also make sure the edges of the ribbon do not fold over. Folded ribbons are thicker and prematurely fill the take-up ribbon spool. •...

  • Page 112: Sealer (Optional)

    30 Operator Manual 14.3 Sealer (optional) 14.3.1 Cleaning To remove glue residues the sealer should be cleaned once a month. • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left.

  • Page 113: Checking The Liquid Level And Filling The Sealer

    Maintenance and care 14.3.2 Checking the liquid level and filling the sealer • Check the liquid level in the sealer regu- larly. Make sure the sealer is always filled at least to the ‘Min’ mark to prevent the felts from dry- ing up.

  • Page 114: Replacing Felts

    30 Operator Manual 14.3.3 Replacing felts • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left. • Empty the water reservoir. Removing the rocker with moistening felt •...
  • Page 115 Maintenance and care Installing the absorption felt • Install a new absorption felt as shown in Positioning contour the illustration. The felt should be halfway in the sealer. • Bend the upper part of the felt to the right Absorption felt and push it beneath the letter receiving tray until it reaches the stop in the contour.
  • Page 116 30 Operator Manual Installing the rocker with moistening felt Leg spring The rocker features two clips that engage on the two bolts at the sealer. • Fit the new rocker such that one leg of the leg spring is located in the rocker groove and the other leg in the sealer slot.

  • Page 117: Changing The Battery

    Maintenance and care 14.4 Changing the battery The optimail 30 monitors the charging state of the battery. An appropriate message appears in the display when it is time to change the battery. Caution! Only use the batteries provided by Francotyp-Postalia 90.4701.8004.00.
  • Page 118 30 Operator Manual • Turn the franking machine on its back and hold it in place. You now have access to the battery compart- ment on the bottom of the franking machine. • Press the clip lock on the battery compart- ment cover in the direction of the arrow and remove the battery compartment cover.
  • Page 119 Maintenance and care • Put the franking machine on its feet again. • Reattach accessories (catch tray, scale platform, sealer). • Reestablish all cable connections. You can now use the franking machine again. For further information on how to install the catch tray, scale platform and sealer and how to connect the machine please refer to the Installation Guide.

  • Page 120: Tips For Troubleshooting

    Remove the card and insert it in the card reader again (chip facing the rear). Wrong card type inserted. optimail 30 behaves Software issue. erratically or fails to react Turn off the optimail 30. Wait at least one minute. Turn the optimail 30 on again.
  • Page 121 Please consider the current Royal Mail regulations. Franking is impossible / Card reader does not recognise access card. optimail 30 is not ready Remove access card and insert it again. for franking No access card inserted. Insert access card (USER or MASTER).
  • Page 122 Possible cause and remedy Jam / machine blocked Turn off the optimail 30. Remove paper. Wait at least one minute. Turn the optimail 30 on again. Text message does not fit Franking imprint with advert and text message ex- on the mail piece ceeds the length of the envelope / post cardused.
  • Page 123 Weight display: Check that the postal scale is properly connected and external FP postal scale set up for operation with the optimail 30 (see chapter 7.4.1, page 58 and postal scale Operator Manual). fails to transfer the weight to the optimail 30 Problem with the postal scale (e.g.
  • Page 124 Check whether the GSM Modem has been installed correctly and connected to optimail 30. (See optimail 30 Installation Guide and the product information that came with the GSM Modem.) Turn on optimail 30 again and restart Connection Configuration.
  • Page 125 Products for which the postage has to be entered manually (‘Other’ products / DX-mail) cannot be saved as memory items. Rate table update optimail 30 fails to establish a connection to the data (loading from data centre) centre. Check the connection configuration for communication Sending system informa- with the data centre (see chapter 13.10, page 88).
  • Page 126 30 Operator Manual Problem Possible cause and remedy …when moistening / sealing envelopes (optimail 30 with sealer) Envelopes are not Stroke your hand firmly over the envelope’s / letter properly sealed stack’s flap area. Use ‘sealit’ sealing liquid, available from Francotyp- Postalia.
  • Page 127 Tips for troubleshooting Correcting the moistening felt position on the rocker • Slightly tilt the rocker and pull it off in an obliquely upward direction. Caution! Make sure to always hold the leg spring on the pin with one hand while posi- tioning the moistening felt.

  • Page 128: Withdrawal And Disposal Of The Franking Machine

    30 Operator Manual Withdrawal and disposal of the franking machine When withdrawing the optimail 30 franking machine, all relevant postal services must be signed off properly. For withdrawal and disposal of your franking machine, please contact the Francotyp-Postalia after-sales service.

  • Page 129: Appendix

    Appendix – Access rights for selected functions Appendix Access rights for selected functions Status Without With With Access with access card USER card MASTER card card: OFF Functions Accounts: clear down Accounts: delete Accounts: preset advert / text message only your own Accounts: release Teleset access Accounts: setting up...
  • Page 130 30 Operator Manual Status Without With With Access with access card USER card MASTER card card: OFF Functions Rename adverts System information: display / print System settings not all not all not all Teleset (load postage) if released Text messages:...

  • Page 131: Menu (Overview)

    Appendix – Menu (overview) Menu (overview)

  • Page 132: Glossary

    30 Operator Manual Glossary Private carrier. In case the DX feature is enabled, your optimail 30 can also frank mail pieces for delivery by DX. All DX frankings will be counted separately and balanced directly with the private carrier.
  • Page 133 Here the called postage is released and accounting is managed. The Teleset Data Centre is at your service for loading postage 24 hours a day. Universal Link Box. Module for hooking up optimail 30 in a PC network. Uniform Resource Locator. Identifies and localizes a source in a PC network (‘web address’).

  • Page 134: Technical Data

    Recommended for optimum printing quality: +15 °C to +35 °C (59 °F to 95 °F) Ribbon cassette Ribbon cassette red for optimail 30 Storage conditions: 0 °C to +32 °C (32 °F to 89.6 °F) Do not expose to direct sunlight Rel.
  • Page 135 – Internal modem – Postage loading via Teleset – Card reader and MASTER card – Catch tray – 4 short code memories (optimail 30 without scale) 9 short code memories (optimail 30 with integrated scale) – 9 accounts – 3 endorsements: ‘First Class’, ‘Special Delivery’, ‘Overseas Mail’...
  • Page 136 30 Operator Manual Mail piece specifications for franking Format (Length x Width) Min. 140 mm x 90 mm Thickness Letters: up to 6 mm Postcards: up to 1 mm Material Smooth paper No high-gloss paper No extremely fibrous paper...

  • Page 137: Declaration Of Conformity

    Appendix – Declaration of Conformity...
  • Page 138 30 Operator Manual...

  • Page 139: Index

    Arrow keys 2 setting the time zone 85 Ascending 64 time correction 83 Audible signal 82 Commissioning 8 on / off 82 Connecting warnings only 82 GSM Modem 90 Automatic endorsement selection 34 optimail 30 119 switching on / off 101...
  • Page 140 30 Operator Manual PC (using mailcredit) 93 DX 12, 51, 132 postal scale 58 frank 52 Universal Link Box 92 set postage 53 Connection to data centre 65 switch to DX mode 17, 52 GSM Modem 88, 90 total number of DX frankings 79...
  • Page 141 Appendix – Index InfoPrint 12, 107 enable / disable 107 Feed. See Positioning Installation 8 Felts Installation Guide 7 See also Absorption felt Internal modem 88 See also Moistening felt Internet address, change 97 correct seat 116, 127 Item counter 79 replacing 114 displaying / clearing down 79 Filler hole (sealer) 113...
  • Page 142 60 Moistening 56 Postal scale (external) 58 Moistening felt 112, 114 connecting 58 correct seat 127 operating with the optimail 30 59 installing 116 Power connection 10 removing 114 Power switch 10 Multi function keys 2, 15...
  • Page 143 Appendix – Index Second carrier. See DX Send all information 78 Rate table 98 Send diagnostics with Teleset 108 available 78 Serial interface (25-pin) 10 deleting 100 Serial number 28 loading from card 98 Service 96, 147 loading from data centre 99 Shift key 2 validity 78 Soft keys 2...
  • Page 144 30 Operator Manual Text input 25 Text message 11, 19, 28 Ventilation slots 10 changing 40, 76 creating 40 deleting 76 enter 75 Weighing mail pieces 34 new 75 Weighing range (scale) 134 setting 39 Weight 28, 30 Time zone setting 85...
  • Page 145 For your notes...
  • Page 146 For your notes...

  • Page 147: Service

    Service Every optimail 30 franking machine is thoroughly checked before leaving the factory. Should any faults occur with your optimail 30 in spite of our extensive quality control, please contact Francotyp- Postalia help line. Our main office will be pleased to tell you the address of your local servicing dealer.

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