Tips For Troubleshooting; Error Messages; Possible Causes And Remedy - FP PostBase Vision Reference Manual

19

Tips for troubleshooting

19.1

Error messages

19.2

Possible causes and remedy

This chapter offers tips for troubleshooting, grouped by the types of problems
... when franking (page 160)
... when weighing (page 162)
... when downloading postage and synchronising (page 163)
... during maintenance and care (page 164)
... with automatic feeding / sealing (page 165)
... with using the sealer (page 167)
... during installation / commissioning (page 168)
... general errors (page 169).
An error message appears on the display in
case of an error or handling error. An addi-
tional sound signal may also indicate an
error.
Make sure to carefully read the error message.
You will be given hints on the error cause and
what you can do to remedy it. An icon indicates
the error group (e.g. 'General Error').
On the customer portal discoverFP, you can
find additional help with the displayed diag-
nostics code.
You can correct many minor errors and
issues occurring during PostBase Vision
operation yourself.
Please contact the Customer Service if you
cannot remedy an error by means of the
display information and the hints given in
this Reference Guide.
Tips for troubleshooting
159