FP PostBase Vision M2 Reference Manual
  1. Manuals
  2. Brands
  3. FP Manuals
  4. Postal Equipment
  5. PostBase Vision M2
  6. Reference manual

FP PostBase Vision M2 Reference Manual

Franking machine
Hide thumbs Also See for PostBase Vision M2:
Table of Contents

Advertisement

Quick Links

Franking machine
Reference Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the PostBase Vision M2 and is the answer not in the manual?

Questions and answers

Allyson McCabe
June 24, 2025

how do you manually put in the price of sending an envelope

0

Related Manuals for FP PostBase Vision M2

Summary of Contents for FP PostBase Vision M2

  • Page 1 Franking machine Reference Guide...

  • Page 2: About This Reference Guide

    A tip provides help or additional suggestions for improving the operation. The explanation of the safety signs and product safety labels on the PostBase Vision M2 franking machine can be found in the appendix on page 123. Illustrations The display illustrations in this manual are examples and may...

  • Page 3: Table Of Contents

    About this Reference Guide _____________________________________2 1 For your safety ________________________________________________7 2 PostBase Vision M2 – Short profile _______________________________9 Things worth knowing about the PostBase Vision M2 ____________9 Operating elements and connections _______________________11 3 Installation and commissioning _________________________________13 Step 1: Unpacking and checking the contents of the package ___________13...
  • Page 4 PostBase Vision M2 Date _________________________________________________ 44 Advertising imprint ______________________________________ 45 Zero test print _________________________________________ 46 6 Franking ____________________________________________________ 48 Logging on / switching users (optional) _______________________ 48 Setting up / changing cost accounts ________________________ 49 Feeding letters and franking ______________________________ 50...
  • Page 5 Contents 15 Advanced settings & system information _________________________74 15.1 System information _____________________________________74 15.2 Contact information _____________________________________74 15.3 Access control / Administrator PIN _________________________75 15.4 Low postage warning ____________________________________76 15.5 Sound signals _________________________________________77 15.6 Display brightness ______________________________________78 15.7 Colour of the menu bar __________________________________79 15.8 User interface language __________________________________79 15.9...
  • Page 6 PostBase Vision M2 18 Decommissioning and disposing of the PostBase Vision M2 ________ 122 Appendix Graphic symbols and product safety labels _________________________ 123 Glossary ____________________________________________________ 125 Technical Data _______________________________________________ 127 Equipment __________________________________________________ 129 Supplies ____________________________________________________ 130 The Security Device (NPSD) ____________________________________ 130...

  • Page 7: For Your Safety

    Before setting up, commissioning and using the PostBase Vision M2 franking machine, please read this safety information and the reference guide carefully. The reference guide for the PostBase Vision M2 franking machine is available as a download from Francotyp-Postalia at any time.
  • Page 8 • If the PostBase Vision M2 franking machine has previously been in a cold environ- ment (i.e. below 10 °C / 50 °F): Unpack the PostBase Vision M2 and wait at least two hours before connecting and operating the PostBase Vision M2. The franking machine needs this time to adapt to the environmental conditions allowing any con- densed moisture to escape.

  • Page 9: Postbase Vision M2 - Short Profile

    PostBase Vision M2 – Short profile Things worth knowing about the PostBase Vision M2 PostBase Vision M2 is a new franking machine from the PostBase series for small mail volumes. It features a com- pact design and intuitive operation via the 5-inch swivelling colour touch screen.
  • Page 10 The ‘Delivered by Royal Mail’ mark is available in the Welsh ‘Delivered by Royal Mail’ mark language upon direct request to FP. The current print image data is then downloaded to your PostBase Vision M2 via a synchronisation. myfrancotyp.com The MyFP customer portal is available to users of PostBase Vision M2 franking machines.

  • Page 11: Operating Elements And Connections

    PostBase Vision M2 – Short profile Operating elements and connections Weighing platform Weighing unit (locked), Display / Touch screen ink cartridge and security (manually continuously adjustable inclination) device (NPSD) below it Stylus for touch screen operation (is in the housing on the right)
  • Page 12 PostBase Vision M2 Franking machine PostBase Vision M2 – rear view Serial number plate USB socket, type B (on the underside) (not used during normal operation) Local computer network connection External power supply unit connection (DC input) Ethernet / LAN...

  • Page 13: Installation And Commissioning

    Installation and commissioning Installation and commissioning Caution! Follow the steps for setup and installation of the PostBase Vision M2 franking machine in precisely the given order to ensure successful installation. Step 1: Unpacking and checking the contents of the package •...
  • Page 14 PostBase Vision M2 Scope of delivery PostBase Vision M2 franking machine 1 PostBase Vision M2 franking machine (1 box) 2 Weighing platform 3 Ink cartridge (packaged) 4 Power supply unit 5 Power cable 6 Ethernet cable 7 Installation and safety (brochure) 8 Quick Reference Guide (leaflet) ❑...

  • Page 15: Step 2: Assembling The Postbase Vision M2

    Installation and commissioning Step 2: Assembling the PostBase Vision M2 Installation site The installation site for the PostBase Vision M2 franking machine must meet the following requirements: – Firm, level, low vibration and horizontal base, which offers sufficient space for the franking machine.

  • Page 16: Step 3: Connecting The Postbase Vision M2

    • Press lightly on the weighing platform from above with the flat of your hand. Step 3: Connecting the PostBase Vision M2 Warning! Danger from electrical voltage if improperly connected. • Only use a power supply unit specified in the section ‘Technical Data’.
  • Page 17 Installation and commissioning Caution! If the PostBase Vision M2 was previously in a cold environment (i.e. below 10 °C / 50 °F): Wait at least two hours after unpacking before connecting the franking machine. The PostBase Vision M2 needs this time to adapt to the environmental conditions.

  • Page 18: Step 4: Turning On The Postbase Vision M2

    PostBase Vision M2 Step 4: Turning on the PostBase Vision M2 • Press the ON/OFF button. The LED lighting switches on and the PostBase Vision M2 starts. The progress of the process can be followed on the display. A short animation demonstrates how to frank a letter using the PostBase Vision M2.
  • Page 19 The ‘Connectivity Settings’ overview shows and explains the possible settings (see page 84). Caution! During the further course of instal- lation, the PostBase Vision M2 may start up multiple times. Do not disconnect the PostBase Vision M2 from the power supply.
  • Page 20 • Enter the R-PIN (Repository-PIN. • Confirm with ‘Continue’ and resume the installation. Synchronisation … The PostBase Vision M2 now loads software and data and then restarts. • Follow the information and instructions on the display. Inserting the ink cartridge •...
  • Page 21 Installation and commissioning • Hold the weighing unit by the handle and carefully fold it upwards as far as it will go. The print system is now accessible. The flashing green LED (front right next to the cartridge compartment) indicates that no cartridge has been inserted yet.
  • Page 22 PostBase Vision M2 • Open the cartridge packaging. • Remove the ink cartridge from its packaging. Note: Depending on the model, the ink car- tridge may be fitted with a clip that acts as a transportation protection. If your cartridge has such a clip: •...
  • Page 23 … Contacts • … press down. The cartridge clicks into place. The PostBase Vision M2 acknowledges the cartridge being inserted with a short beep. When the cartridge is inserted correctly, the green LED glows continuously.
  • Page 24 Icon: ‘Full cartridge’ icon in the menu bar. Full cartridge Load Postage In order to frank, the PostBase Vision M2 must have available funds. To download postage, this requires a connection to the data centre. • Follow the instructions on the display.
  • Page 25 Installation and commissioning The ‘Menu’ button is used to access setup functions. You can customise the basic set- tings of your PostBase Vision M2 (e.g. dis- play brightness, tone signals, standby time, PIN protection, colour of the menu bar …).

  • Page 26: The Basics Of Operation

    PostBase Vision M2 The basics of operation In this chapter, you will learn the basic functions of the PostBase Vision M2 franking machine and how to use the touch screen. Turning the PostBase Vision M2 on / off The PostBase Vision M2 franking machine can remain connected to the network at all times and is therefore always quickly ready for operation.

  • Page 27: Standby (Sleep Mode)

    Disconnecting the PostBase Vision M2 from mains Caution! Make sure to always turn the PostBase Vision M2 off by keeping the ON/OFF button pressed before disconnect- ing the PostBase Vision M2 from mains. Never pull the power plug or separate the power supply in any other way before the print system has reached its sealed position.

  • Page 28: Screen Elements And Operation Philosophy

    4.3.1 The touch screen The touch screen of the PostBase Vision M2 franking machine reacts to pressure (resistive display). With this type of touch screen, it does not matter whether you use your finger, fingernail, pen or gloves.
  • Page 29 The basics of operation Operating scrollbars • Press the slider and move it in the desired direction. You can also tap the arrows to scroll up or down the list. Slider Scrollbar Scrolling through lists In lists and menus, dots symbolise the num- ber of available screens (pages).
  • Page 30 PostBase Vision M2 Buttons Buttons stand out from the background due to their colour. Depending on their function, they can assume different states: Button is active (it can be tapped). Button is active (it can be tapped). This colour is used for buttons with special functions, such as shortcuts.

  • Page 31: The Home Screen

    Operation philosophy To select a function / setting, tap the button. Depending on the function selected, PostBase Vision M2 then opens a selection list, a setting menu or a menu with additional selection options. You can also simply ‘swipe’ the selection list...

  • Page 32: The Menu Bar

    PostBase Vision M2 4.3.3 The menu bar Menu bar (example) The highlighted area on the left of the window is the menu bar. Displays: In the menu bar, you can see important Sound signals On / Off status information at a glance, such as the...

  • Page 33: Selection Lists

    The basics of operation 4.3.5 Selection lists Selection lists (e.g. for adverts and text mes- sages) offer all available settings. The current setting is highlighted in colour (light blue with a dark blue bar). Use the arrows to scroll through the list. By tapping the dots, you jump directly to the corresponding screen of the selection list.

  • Page 34: On-Screen Keyboard

    Button assigned according to function (not available here) 4.3.7 On-screen keyboard PostBase Vision M2 opens the on-screen Text field (here: 5 lines for text as an advertising imprint) keyboard to enter text, numbers and special characters, e.g. for an individual text as...

  • Page 35: Pop-Up Windows

    The basics of operation The buttons for switching the assignment are each adjusted to the current situation: Enters capital letters. Hold down for ‘Caps Lock’. ‘Caps Lock’ is active. Switch off ‘Caps Lock’. Switches to numbers, punctuation and special characters. Scrolls (between the available special characters and digits).

  • Page 36: Procedures / Wizards

    PostBase Vision M2 4.3.9 Procedures / wizards PostBase Vision M2 guides you step-by-step through all the necessary entries for compre- hensive settings, e.g. when configuring the network connection. Different window types are used depending on requirements. Use ‘Continue’ to apply the current setting and proceed to the next step.

  • Page 37: Setting The Franking Imprint

    Bilingual (Welsh / English) version: You can order the bilingual version of the ‘Delivered by Royal Mail’ mark from FP for a fee. The current print image data is then downloaded to your PostBase Vision M2 via a synchronisation (‘System Sync’...

  • Page 38: Postage / Royal Mail Product

    PostBase Vision M2 Postage / Royal Mail product PostBase Vision M2 sets the postage, i.e. the price for the postal product using the chosen mailing data (destination, type, mail piece dimensions, and additional extra services if applicable), in conjunction with the displayed weight.

  • Page 39: Setting Mailing Data

    5.1.2 Setting mailing data In the Home screen: • Tap the postage button. PostBase Vision M2 opens the Product Calculation menu. Selecting mailing data PostBase Vision M2 requests all necessary information on the mail piece in turn. • Tap each of the desired settings.

  • Page 40: Setting The Weight

    A beep indicates that the scale has deter- mined mail piece’s weight. The weight determined by the scale is set. PostBase Vision M2 sets the postage based on the weight displayed and the mailing data selected. Set weight You can weigh your mail pieces both in the Home screen and in the Product Calculation menu using the integrated scale.

  • Page 41: 5.1.3.2 Entering The Weight Manually

    Setting the franking imprint 5.1.3.2 Entering the weight manually PostBase Vision M2 allows you to manually enter the weight for certain products. If the weight can be entered manually, the ‘Weight Entry’ function is available in the Product Calculation menu. You need this function, for example, for mail pieces with a weight that exceeds the weight capacity of the integrated scale (2 kg).

  • Page 42: 5.1.4.2 Pre-Pay Reply

    PostBase Vision M2 5.1.4.2 Pre-Pay Reply PostBase Vision M2 offers the possibility to frank pre-paid return envelopes (1st Class Letter and 2nd Class Letter mail). In the Home screen: • Tap the postage button. PostBase Vision M2 opens the Product Cal- culation menu.

  • Page 43: Business Mail Advanced (Optional)

    Setting the franking imprint 5.1.4.3 Business Mail Advanced (optional) PostBase Vision M2 offers the option to frank Business Mail Advanced (BMA). For activation of the BMA feature, please contact the FP aftersales service or your local sales agent. In the Home screen: •...

  • Page 44: Date

    The date for franking is set automatically to the current date by the system clock. You can advance the date for the franking imprint to frank mail pieces for shipment in the next few days. PostBase Vision M2 does not allow unauthorised entries, e.g. a franking date that is too far ahead or backdating.

  • Page 45: Advertising Imprint

    Setting the franking imprint Advertising imprint When franking, PostBase Vision M2 can print an advertising imprint of your choice on the mail pieces. Advertising imprints may include: – Graphical adverts – Text. Setting an advertising imprint In the Home screen: Advertising imprint •...

  • Page 46: Zero Test Print

    • Set the desired parameters for the franking imprint (adverts, date etc.). • In the Home screen, tap the postage button. PostBase Vision M2 opens the Product Calculation menu. • Choose ‘Zero test print’. • ‘Confirm’ and return to the Home screen.
  • Page 47 • Push the sheet in as far as it will go. edge The sensor (in the right rear corner of the let- ter slot) detects a ‘letter’ and the PostBase Vision M2 starts the zero test print after a short time.

  • Page 48: Franking

    In this chapter, you will read how to frank your mail pieces with the PostBase Vision M2. You will learn how to log in to the PostBase Vision M2 as a user, set a cost account to record postage and how to correctly insert letters for franking. The counting func- tion available for franking is described.

  • Page 49: Setting Up / Changing Cost Accounts

    • In the Home screen, tap the cost account button. Set cost account PostBase Vision M2 opens a selection list with all available cost accounts. The current cost account is highlighted in colour (light blue with a dark blue bar). In this example it is ‘Cost Account 1’.

  • Page 50: Feeding Letters And Franking

    Feeding letters and franking PostBase Vision M2 can frank postcards and letters up to a thickness of 6 mm. For thicker mail pieces, print on the empty envelope or use franking labels. Suitable franking labels for the PostBase Vision M2 can be ordered from Francotyp-Postalia.

  • Page 51: Displaying And Resetting The Item Counter

    Apart from the counter for franking imprints in the register and the local account coun- ters, PostBase Vision M2 features an item counter for franking imprints you can use as you like. The item counter counts all franking imprints. Independently of other counter functions, you can reset this item counter to zero or use it as a daily or job counter.
  • Page 52 PostBase Vision M2 PostBase Vision M2 opens a pop-up, in which you can see the number of mail pieces that have been franked since the last reset. • Tap on ‘No’ to return to the menu without deleting the item counter.

  • Page 53: Displaying And Printing Registers

    Displaying and printing registers Displaying and printing registers The PostBase Vision M2 franking machine records information regarding postal reg- isters and the last postage download. You can view and print the postal registers. • Open the ‘Menu’. • Choose ‘Postal Registers’.

  • Page 54: Download Postage

    If users are enabled, postage download may be restricted. In that case, please contact the administrator. • Make sure PostBase Vision M2 is ready to connect to the data centre (network con- nection via LAN cable or Wi-Fi).

  • Page 55: Printed Postage Impression - Ppi (Optional)

    In order to print PPIs the optional PPI feature has to be enabled in your PostBase Vision M2. For activation of the PPI feature, please contact the FP after sales service or your local sales agent.
  • Page 56 • Push the mail piece into the letter slot. For detailed information on feeding letters and printing, please read chapter 6.3, page 50. PostBase Vision M2 records the number of PPI imprints in separate PPI counters. Displaying PPI information • Open the ‘Menu’.

  • Page 57: Special Functions

    10.1 Print Only Advert / Text With the special function ‘Print Only Advert/Text’ you can print advertising imprints (graphical adverts and text messages) that are stored in your PostBase Vision M2 franking machine. • Open the ‘Menu’. • Choose ‘Special Functions’.

  • Page 58: Advert Counter

    Displaying the advert counter • Open the ‘Menu’. • Choose ‘Special Functions’. • Choose ‘Print Only Advert/Text’. • Choose ‘Statistic’. PostBase Vision M2 displays the number of adverts printed since last resetting the advert counter. Resetting the advert counter • Choose ‘Reset’.

  • Page 59: Stamping Incoming Mail (Optional)

    An advertising imprint is also possible. • Open the ‘Menu’. • Choose ‘Special Functions’. • Choose ‘Incoming Mail Stamp’. PostBase Vision M2 opens the ‘Print Date of Set received mail stamp Mail Entry’ menu. Set advertising...
  • Page 60 For detailed information on feeding letters and printing, please read chapter 6.3, page 50. Example: PostBase Vision M2 prints the received mail stamp. The figure shows an received mail stamp with date and time of day. The ‘Print Date of Mail Entry’ function has its own counter.

  • Page 61: Manage Shortcuts

    Manage shortcuts Manage shortcuts By default, PostBase Vision M2 offers you the most commonly used postal products as shortcuts. All shortcuts (12 save slots are available) can be assigned with postal products of your choice. The currently saved settings are displayed directly on the respective buttons in the Home screen.

  • Page 62: Renaming A Shortcut

    11.2 Renaming a shortcut When a shortcut is saved, PostBase Vision M2 automatically creates a name. This name is generated from the selected mailing data and may in some cases not fit on the button. You can easily change the names of the shortcuts.

  • Page 63: Changing The Weight

    When saving a shortcut, PostBase Vision M2 will always save the currently displayed weight. You can change the weight for the shortcut. PostBase Vision M2 thus allows you to store the maximum weight permissible by the postal tariffs for the product.

  • Page 64: Deleting A Shortcut

    11.4 Deleting a shortcut Shortcuts that are no longer needed can be deleted or overwritten with new settings. You cannot delete the first shortcut. PostBase Vision M2 uses it as the default setting after turning on. • Open the ‘Menu’.

  • Page 65: Managing Printed Text

    Managing printed text Managing printed text PostBase Vision M2 can print custom text messages when franking. There are 2 storage spaces available. In this chapter, you will learn how to generate, change and delete text messages. 12.1 Entering a new text •...

  • Page 66: Changing A Text

    Changing a text • Open the ‘Menu’. • Choose ‘Printed Text’. • Choose ‘Change’. PostBase Vision M2 displays all of the saved texts. • Tap on the text that you want to change. PostBase Vision M2 opens the on-screen keyboard.

  • Page 67: Local Cost Account Administration

    Local cost account administration Local cost account administration The PostBase Vision M2 franking machine has the ability to record and assign postal expenditures by cost account. To do so, cost accounts must be set up in the MyFP customer portal. After synchronising with the customer portal (refer to chapter 14 for more information), the cost account function will have been added to your franking machine.

  • Page 68: Display / Print Usage Data For A Defined Cost Account

    • Tap the ‘Print’ button. • Push a folded sheet (folded edge first) or a franking label into the letter slot. PostBase Vision M2 prints the report for this cost account. Read more about ‘Feeding letters and printing’ in chapter 6.3, page 50.

  • Page 69: Deleting Usage Data

    • Open the ‘Menu’. • Choose ‘Local Accounts’. • Choose ‘Reset to Zero’. PostBase Vision M2 opens the selection list with all cost accounts. The current cost account is highlighted in colour. • Tap on the cost account for which you want usage data to be deleted.

  • Page 70: Matching Cost Accounts To Advertising Imprints

    • Open the ‘Menu’. • Choose ‘Local Accounts’. • Choose ‘Link Advert to Account’. PostBase Vision M2 opens the selection list with all cost accounts. The current cost account is highlighted in colour. • Tap on the cost account that you want to match an advertising imprint to.
  • Page 71 Local cost account administration The possible settings and their meaning: No default selected When setting up the cost accounts, the advertising imprints in the home screen remain unchanged. No Advert or Text When setting the cost account, the advertis- ing imprint is switched off. No advert / text is printed here.

  • Page 72: Synchronising

    Due to postal requirements, the data must be synchronised with Francotyp-Postalia at regular intervals to operate the PostBase Vision M2 franking machine. PostBase Vision M2 automatically synchronises all important data as long as the machine is not fully turned off and the connection (LAN or Wi-Fi) is available.
  • Page 73 Uploads product usage data. Note: Your PostBase Vision M2 franking machine needs to upload product usage data daily. If you keep your PostBase Vision M2 switched on and connected to the internet, this will happen automatically each day at midnight.

  • Page 74: Advanced Settings & System Information

    PostBase Vision M2 displays the system information. 15.2 Contact information All important information (phone / website) you need to contact FP can be found directly on your franking machine. • Open the ‘Menu’. • Choose ‘FP Contact Information’. You will see a list with phone numbers and...

  • Page 75: Access Control / Administrator Pin

    You can protect the PostBase Vision M2 franking machine from unauthorised use with a PIN, the administrator PIN. If access control is enabled, PostBase Vision M2 requests a PIN to be entered when the machine is turned on or wakes up from stand- by mode.

  • Page 76: Low Postage Warning

    Low postage warning PostBase Vision M2 can provide support in monitoring your available postage. You only need to define the threshold at which PostBase Vision M2 should notify you when your postage is running low. Defining / adjusting the threshold •...

  • Page 77: Sound Signals

    Advanced settings & system information 15.5 Sound signals PostBase Vision M2 confirms certain actions with a beep. A series of sound signals indicates an error. You can limit the scope of the sound signals to certain events (messages, errors) or turn them off entirely.

  • Page 78: Display Brightness

    You can adjust the brightness to your preferences to ensure good legibility of the dis- play texts and best rendering of the contrasts. • Open the ‘Menu’. • Choose ‘Display Brightness’. PostBase Vision M2 opens the setting menu for the display brightness. • Use the ‘Brighter’ / ‘Darker’ buttons to adapt the display brightness.

  • Page 79: Colour Of The Menu Bar

    Advanced settings & system information 15.7 Colour of the menu bar You can change the background colour of the menu bar. PostBase Vision M2 offers you 12 colours to choose from. • Open the ‘Menu’. • Choose ‘Colour’. PostBase Vision M2 opens a setting menu with all available colours.

  • Page 80: Standby Time

    15.9 Standby time The PostBase Vision M2 franking machine will go to standby automatically if it is not used for some time. The standby time is the time between your last operation and the time PostBase Vision M2 automatically goes to standby.

  • Page 81: Auto Off

    The PostBase Vision M2 franking machine can be turned off automatically if you do not use PostBase Vision M2 for a while. The ‘AutoOff Time’ is the length of time between the last operation and when the machine turns off automatically.

  • Page 82: Network Connection (Connectivity Settings)

    / your system environment and adjust them as needed. If you have any questions, please contact your administrator. If the Wi-Fi feature is available on your PostBase Vision M2, you can set up one wired connection (Ethernet / LAN) as well as one Wi-Fi connection.
  • Page 83 • Now, follow the information and instructions on the display step-by-step. Configure the appropriate parameters for your network. If necessary, ask your network administrator. Finally, PostBase Vision M2 displays the selected connectivity settings. • Once everything is correct: ‘Save’. The table on the following pages gives an overview of the possible settings and parameters.
  • Page 84 Connectivity Settings and their meaning: Connection Type Ethernet / LAN LAN (Local Area Network) connection. (default setting) Use this setting if you want PostBase Vision M2 to use the wired connection to your local network / router. Icon in the menu bar: Wi-Fi Use this setting if you want PostBase Vision M2 to connect to the local network / router wirelessly.
  • Page 85 Select this setting if your network does not support DHCP. During manual configuration, you will need to enter the following parameters: – Static IP address for your PostBase Vision M2 – Subnet mask – Default gateway – IP address of the DNS server.
  • Page 86 In case your network only supports explicitly authorised devices, your network administra- tor will require the MAC address of your PostBase Vision M2. You can find the corre- sponding MAC addresses in the ‘Manage Connection’ menu. Reference Information for Network...

  • Page 87: 15.12.3 Deleting The Wi-Fi Connection

    • Tap ‘Change’ to open the procedure for setting up the network connection. • Tap ‘Wi-Fi’. • Tap ‘Continue’. PostBase Vision M2 displays the name of the configured Wi-Fi connection. • Tap ‘Delete’. After the confirmation prompt, the configured Wi-Fi connection is deleted in the...

  • Page 88: Maintenance And Care

    PostBase Vision M2 Maintenance and care Have your PostBase Vision M2 cleaned and serviced regularly by authorised service. This guarantees long-term, trouble-free operation. Ask about available maintenance agreements. You can do the following work yourself: – Clean housing exterior – Clean the print system –...

  • Page 89: Cleaning The Print System

    Maintenance and care 16.2 Cleaning the print system 16.2.1 Starting automatic print system cleaning You should only start the cleaning process for the print system if the print quality is not sufficient (e.g. blank spots in the imprint after longer periods out of use). Cleaning •...

  • Page 90: Cleaning The Ink Cartridge Manually

    Removing the ink cartridge • Open the ‘Menu’. • Choose ‘Ink Cartridge’. • Choose ‘Change Cartridge’. The PostBase Vision M2 moves the ink car- tridge into the change position and unlocks the weighing unit. When the weighing unit is unlocked: •...
  • Page 91 Maintenance and care For best cleaning results, use FP contact cleaner and cleaning cloths contained in the ‘clean & renew’ cleaning kit offered by Francotyp-Postalia. • Hold the ink cartridge as shown in the illus- tration. The nozzles must point downwards! •...

  • Page 92: Test Imprint - Check Print Quality

    • Open the ‘Menu’. • Choose ‘Ink Cartridge’. • Choose ‘Test Imprint’. The PostBase Vision M2 prompts you to position a letter. An empty envelope, a franking label or simply an ISO A4 sheet of paper can be used for the test print.

  • Page 93: Print System: Show Ink Level

    You can also view the ink level as a percentage in the ‘Ink cartridge’ menu. • Open the ‘Menu’ • Choose ‘Ink Cartridge’. • Choose ‘Ink Level’. The PostBase Vision M2 displays the ink cartridge’s filling level as a percentage.

  • Page 94: Changing The Ink Cartridge

    PostBase Vision M2 16.5 Changing the ink cartridge PostBase Vision M2 monitors the ink level of the cartridge and issues a message when it must be replaced. We recommend that you always have a new ink cartridge in stock. We advice to clean the contacts in the cartridge bracket at each cartridge replace- ment.
  • Page 95 Changing the ink cartridge • Open the ‘Menu’. • Choose ‘Ink Cartridge’. • Choose ‘Change Cartridge’. The PostBase Vision M2 moves the ink car- tridge into the change position and unlocks the weighing unit. Only when the PostBase Vision M2 in the display prompts to fold up the weighing unit: •...
  • Page 96 • Dispose of the used ink cartridge in the prescribed manner. Inserting new ink cartridge The full functioning of the PostBase Vision M2 franking machine at the time of delivery can only be guaranteed when using genuine FP ink cartridges.
  • Page 97 • Hold the ink cartridge as shown in the illus- tration. The contacts must face forward (towards the operating side of the PostBase Vision M2). • Insert the ink cartridge vertically from above into the cartridge holder and … Contacts...
  • Page 98 PostBase Vision M2 • … press down. The cartridge clicks into place. The PostBase Vision M2 acknowledges the cartridge being inserted with a short beep. When the cartridge is inserted correctly, the green LED glows continuously. • Fold the weighing unit back to its original position.
  • Page 99 Maintenance and care Preparation for use After changing the ink cartridge, the PostBase Vision M2 internally prepares the cartridge for use. Please be patient until this process is completed. We recommend checking the print quality by means of a test print (see chapter 16.3).

  • Page 100: Calibrating The Touch Screen

    Calibrating the touch screen The touch function of the display must be calibrated if input by finger or stylus does not work correctly. • Turn on the PostBase Vision M2. As soon as the display shows the start-up animation (How to …): •...

  • Page 101: Tips For Troubleshooting

    On the MyFP customer portal, you will find additional help with the displayed diagnostics code. You can correct many minor errors and issues occurring during PostBase Vision M2 operation yourself. Please contact the Customer Service if you cannot remedy an error by means of the display information and the hints given in this Reference Guide.
  • Page 102 … when franking Business Mail Advanced For activation of the optional BMA feature, please products (BMA) are missing. contact the FP aftersales service or your local sales agent. ‘Error, please check the max. Weight limit for selected product has been weight range of the product …’...
  • Page 103 Printed Postage Impressions In order to print PPIs the optional PPI feature has (PPI) are missing. to be enabled in your PostBase Vision M2. For this purpose, a PPI license number is necessary. For activation of the PPI feature, please contact the FP aftersales service or your local sales agent.
  • Page 104 The PostBase Vision M2 is ready to frank a lot faster this way. These Operating noises when preparing the print system for franking and when returning to the sealed position are normal and not errors.
  • Page 105 Check cable connections (see page 17). Check / adjust connection settings (see chapter 15.12). Turn off the PostBase Vision M2 (see page 26). Wait one minute. Turn the PostBase Vision M2 on again. During start-up, the PostBase Vision M2 activates the network connection (LAN or Wi-Fi).
  • Page 106 Ink cartridge is not inserted properly. (green LED flashes). Remove the ink cartridge and reinsert it (see chapter 16.5). As soon as PostBase Vision M2 has detected the cartridge, the LED (front right next to the cartridge) glows green continuously. Wrong ink cartridge inserted.
  • Page 107 Move ink cartridge manually to change position (see chapter 17.4). … during installation / commissioning Delivery is incomplete or Do not start operating the PostBase Vision M2 damaged. franking machine. Contact Customer Service. Blank display. Check whether the power cable and power supply unit are correctly plugged in and that the PostBase Vision M2 is turned on.
  • Page 108 An error message with tips for remedial action installation routine. appears in the display. If necessary: • Turn off the PostBase Vision M2 (see page 26). • Wait one minute. • Turn the PostBase Vision M2 on again. The installation procedure restarts.
  • Page 109 The PostBase Vision M2 is in standby. Touch the display briefly or press the ON/OFF button briefly. Display fails to react when Turn off the PostBase Vision M2 (see page 26). touched. Calibrate the touch screen (see chapter 16.6, page 100). Display suddenly shows only a A system error has occurred.
  • Page 110 Select a received mail stamp that prints both time and date. The date set is not the current date. The PostBase Vision M2 can only print the time together with the current date. PostBase Vision M2 Sensor does not detect letter.
  • Page 111 Confirm the error message and follow the instruc- tions on the display. Insert the security device (NPSD) supplied by FP for your franking machine (see chapter 17.6). Security device not inserted correctly or defective. Confirm the error message and follow the instruc- tions on the display.

  • Page 112: Unlocking The Weighing Unit

    Users are missing. Setting up / managing users is done via the MyFP customer portal. Enable access control for the PostBase Vision M2 (see chapter 15.3, page 75). Synchronise PostBase Vision M2 with the cus- tomer portal (see chapter 14, page 72).

  • Page 113: Unlocking The Weighing Unit Manually (Emergency Unlocking)

    Tips for troubleshooting 17.3.2 Unlocking the weighing unit manually (emergency unlocking) In the event that you need to remove the ink cartridge and/or the security device (NPSD) from the turned-off machine (e.g. due to a defective franking machine), unlock the weighing unit manually. •...

  • Page 114: Move Ink Cartridge Manually To Change Position

    Customer Service because of a defect), there is the option of removing the ink car- tridge from the turned-off franking machine. Disconnecting the PostBase Vision M2 • Turn off the PostBase Vision M2. from the mains PostBase Vision M2 will complete any cur- rent actions and then turn itself off.
  • Page 115 Tips for troubleshooting Move ink cartridge to change position • Pick up the stylus for touch screen opera- tion. • Insert the stylus into the hole in the housing wall. • Rotate the stylus counterclockwise to move the ink cartridge from its sealed posi- tion to the change position (moving from right to left).
  • Page 116 PostBase Vision M2 • The ink cartridge can now be removed in the normal way (see page 95). • Wrap the ink cartridge well (e.g. in cling film) to prevent it from drying out. • Fold the weighing unit back to its original position.

  • Page 117: Security Device (Npsd) Removal

    • Fold the weighing unit back to its original position. The weighing unit is locked again. If the PostBase Vision M2 is switched on, an error message appears informing about the missing security device. After confirming the error message, the PostBase Vision M2 can...

  • Page 118: Inserting The Security Device (Npsd)

    17.6 Inserting the security device (NPSD) Caution! If the PostBase Vision M2 franking machine or security device have previously been in a cold environment (i.e. below 10 °C / 50 °F): Wait at least 2 hours before operating the franking machine. PostBase Vision M2 needs this time to adjust to the environmental conditions.
  • Page 119 PostBase Vision M2 detects the security device and displays a message. • Confirm the message with ‘Continue’. The PostBase Vision M2 reboots. After the start routine has finished, the Home screen appears on the display. If necessary, the PostBase Vision M2 starts out with the installation routine (e.g.

  • Page 120: Preparing The Franking Machine For Shipment To The Customer Service

    Preparing the franking machine for shipment to the Customer Service If you need to send the PostBase Vision M2 to the Customer Service, you will find useful notes here on how to prepare your machine for shipment. FP Service will pro- vide you with further information specific to your service case.
  • Page 121 Removing all cable connections ❑ PostBase Vision M2 packaging – FP Service will tell you which accessories you need to include. – Securely pack the machine and accessories. It is best to use the original packaging. The machine must be transported in...

  • Page 122: Decommissioning And Disposing Of The Postbase Vision M2

    PostBase Vision M2 To ultimately decommission the PostBase Vision M2 franking machine, you must correctly deactivate all postal services. PostBase Vision M2 will guide you through all required decommissioning steps in a dialogue. We are pleased to assist if required.

  • Page 123: Appendix

    Appendix – Graphic symbols and product safety labels Appendix Graphic symbols and product safety labels Graphic symbols and product safety labels are attached to the PostBase Vision M2 franking machine. The product safety labels can be found on the serial number plate of the product.
  • Page 124 PostBase Vision M2 Symbol for protection class III. Only use the power supply unit specified in the Operator Manual (see page 127). Connection for specified external power supply unit (see page 127). Symbol for DC voltage. Symbol for AC voltage.

  • Page 125: Glossary

    MyFP customer portal MyFP is your gateway to FP products, services and sup- port for the PostBase range of franking systems. On MyFP you can manage your account, franking machine, access additional services and order consumable sup- plies.
  • Page 126 PostBase Vision M2 QR code QR is short for Quick Response. A square data matrix (a pattern of small light and dark squares) with encoded information (e.g. a link to a web- site). Swiping Convenient method of operation using the touch screen, e.g.

  • Page 127: Technical Data

    Appendix – Technical Data Technical Data Dimensions * – Length 340 mm – Width / Depth 205 mm 200 mm – with weighing platform – Height 220 mm – highest display position Weight * 3.0 kg Power supply 24 VDC / 1.5 A (using an external power supply unit) Protection class III Power connection External Power Supply Unit:...
  • Page 128 PostBase Vision M2 Ink cartridge Type FP ink cartridge for PostBase Vision M2 Operating and +15 °C to +35 °C (59 °F to 95 °F) storage conditions Only use in closed rooms Do not expose to direct sunlight Relative humidity 20% to 70%, non-condensing Material Safety Data Sheet (MSDS) for users available at sdb.francotyp.com/en.

  • Page 129: Equipment

    Appendix – Equipment Equipment Subject to short-term modification.

  • Page 130: Supplies

    Suitable supplies, like ink cartridges and labels are available via our web store at www.fpmailing.co.uk/buy-consumables. Note: The full functioning of the PostBase Vision M2 franking machine at the time of delivery can only be guaranteed when using genuine Francotyp-Postalia ink cartridges.

  • Page 131: Declaration Of Conformity

    Appendix – Declaration of Conformity Declaration of Conformity...

  • Page 132: Licenses

    PostBase Vision M2 Licenses This is a copy of the current LICENSE file inside the CVS repository. LICENSE ISSUES ============== The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit.
  • Page 133 Appendix – Licenses * This product includes cryptographic software written by Eric Young * (eay@cryptsoft.com). This product includes software written by Tim * Hudson (tjh@cryptsoft.com). Original SSLeay License ----------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) * All rights reserved. * This package is an SSL implementation written * by Eric Young (eay@cryptsoft.com).

  • Page 134: Security Declaration For Data Usage

    The PostBase Vision M2 franking machine is connected to the user’s local network through an Ethernet interface / Wi-Fi to share data with the FP Data Centre using both the local network and a suitable available internet connection provided by the user.

  • Page 135: Fcc Compliance Statement

    Appendix – FCC Compliance Statement FCC Compliance Statement This device complies with FCC Part 15, Subpart B, Class B. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 136: Index

    PostBase Vision M2 Index Commissioning 13 Connecting 16 Access control 9, 75 Connection type 84 disabling 75 Connections 11 enter PIN 26 external power supply unit 12 setting up 75 LAN / Ethernet 12 Add postage 54 USB 12 Administrator PIN...
  • Page 137 Date 37 Feed letter 50 advance 44 First shortcut / shortcut ‘1’ 31 in franking imprint 31, 44 FP contact information 74 print received mail 59 Franking 48, 50, 125 reset to the current date 44 Franking imprint 37, 125...
  • Page 138 PostBase Vision M2 Ink cartridge 11, 128, 130 Letter slot 11 changing 94 Licenses 132 cleaning (automatic) 89 Logging on 48 cleaning (manually) 90 Low postage warning clip (transportation protection) 22, 94 setting up 76 contacts 23, 97 turning off 76...
  • Page 139 55 receipt 53, 54 See also PPI Postage Paid 55 Problem. See error Postage used 53 Product 31, 125 PostBase Vision M2 14 save as shortcut 61 connecting 16 select 31 connections 12 set 38 disconnecting from mains 27...
  • Page 140 Technical data 127 first shortcut / shortcut ‘1’ 31 ink cartridge 128 name 62 mail piece specifications 128 new 61 PostBase Vision M2 franking machine 127 New (button) missing 61 power supply unit 127 rename 62 scale 127 reset to default 64...
  • Page 141 Appendix – Index Text 31, 37, 45 change 66 Vision360 10, 126 delete 66 enter 34, 65 print 57 set 45 Weighing 40 Touch screen 11, 28 Weighing platform 11, 14 adjust display angle 36 assembling 16 calibration 100 Weighing range (integrated scale) 127 methods of operation 28 Weighing unit 11, 112 Trademarks (USA) 134...
  • Page 142 PostBase Vision M2...

  • Page 143: Service

    Service Service Every PostBase Vision M2 is thoroughly checked before leaving the factory. Should any faults occur with your PostBase Vision M2 franking machine in spite of our extensive quality control, please contact FP Customer Service. Francotyp-Postalia Ltd. 74 Questor...

Table of Contents