Xerox WorkCentre M20i System Administration Manual
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Xerox WorkCentre M20i System Administration Manual

Xerox workcentre m20i: user guide
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WorkCentre M20i
System Administration Guide
538E09950-EN

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  • Page 1 WorkCentre M20i System Administration Guide 538E09950-EN...
  • Page 2 Xerox® and all Xerox product Names are trademarks of XEROX CORPORATION. AppleTalk is a trademark of Apple Computer Inc.

  • Page 3: Table Of Contents

    2 Basic Network Installation ... 2-1 Introduction...2-1 Information Checklist ...2-2 Ethernet Port ...2-3 Ethernet Port Setup...2-3 Basic TCP/IP Settings...2-5 Installation Procedure...2-5 Enabling or Disabling TCP/IP...2-6 Network Communication Setup...2-8 Workstation Setup ...2-12 Test Print ...2-13 Xerox WorkCentre M20i System Administration Guide Page i...
  • Page 4 Setting the Printer Driver (Mac OS 8x,9x only) ... 5-6 Printer Driver Installation (Mac OSX only) ... 5-7 Installation Procedure ... 5-7 Setting the Printer Driver (Mac OSX only) ... 5-8 Test Print ... 5-9 Page ii Xerox WorkCentre M20i System Administration Guide...
  • Page 5 Workstation Setup... 8-7 Test Print or Scan ... 8-10 9 Scan to Email...9-1 Introduction ... 9-1 Email Overview ... 9-2 Information Checklist ... 9-3 Configuring SMTP ... 9-4 SMTP IP Address ... 9-5 Xerox WorkCentre M20i System Administration Guide Page iii...
  • Page 6 Fax General Setup... 10-9 Fax Phone Book Setup ... 10-10 Testing ... 10-11 11 Administration Tools ...11-1 Introduction ... 11-1 Department Codes... 11-2 Creating Departments... 11-2 Printing Department Data ... 11-4 Managing Departments... 11-5 Page iv Xerox WorkCentre M20i System Administration Guide...
  • Page 7 Downloading PCL Fonts and Macros ... 11-35 Downloading PostScript Fonts... 11-36 Enabling or Disabling Auxiliary Access ... 11-37 12 Problem Solving ...12-1 Introduction ... 12-1 Problem Solving Procedure... 12-2 Scan to Email... 12-3 13 Glossary ...13-1 Xerox WorkCentre M20i System Administration Guide Page v...
  • Page 8 Page vi Xerox WorkCentre M20i System Administration Guide...

  • Page 9: Welcome

    1 Welcome Thank you for choosing the WorkCentre M20i. These products have been designed for ease of use, but to use your machine to its fullest potential take some time to read the User Guide. Introduction ......1-2 About This Guide.

  • Page 10: Introduction

    Introduction The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i are a family of digital devices capable of being used for copying, printing, faxing, scanning and e-mail. The features and functions available on your machine depend on the model purchased: Xerox CopyCentre C20 This model is a digital copier and copies at 20 pages per minute.

  • Page 11: About This Guide

    Throughout this System Administration Guide some terms are used interchangeably: Paper is synonymous with media. Document is synonymous with original. Page is synonymous with sheet. WorkCentre M20i is synonymous with the machine. The following table offers further information about the conventions used within this Guide. CONVENTION Italic Typeface...

  • Page 12: Related Information Sources

    Related Information Sources Information available for the products consists of: - This System Administration Guide - The Quick Start Guide - The Quick Install Sheets - The User Guide - The Xerox website www.xerox.com Page 1-4 Xerox WorkCentre M20i System Administration Guide...

  • Page 13: Customer Support

    If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: If you still require assistance, call our experts at the Xerox Welcome Center, or contact the local representative. When telephoning please quote the machine serial number. Use the...

  • Page 14: Safety

    Safety Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product.
  • Page 15 Do not put your hands into the fuser area, located just inside the exit tray area, as you may be burned. Quality Standards: The product is manufactured under a registered ISO9002 Quality system. If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number: EUROPE +44 (0) 1707 353434...

  • Page 16: Safety Standards

    Safety Standards EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: TUV Rheinland Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11. USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed.

  • Page 17: Regulatory Information

    Regulatory Information The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.

  • Page 18: Laser Safety

    Reference CFR Changes or modifications to this equipment not specifically approved by the XEROX 47 Part 15 Corporation may void the user's authority to operate this equipment.

  • Page 19: The Electricity At Work Regulations - Uk Only

    Xerox equipment which has been properly and regularly serviced and maintained should not have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers wishing to complete safety testing should contact Xerox Limited (see page 1-13 for details) for advice prior to any test implementation.
  • Page 20 This will include ensuring XEROX equipment in such premises is safe. XEROX Limited’s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XEROX Limited Customer Service Organization.
  • Page 21 In the event of any defect being noted, the XEROX equipment will be switched off and disconnected from the supply until the defect has been corrected. You will be advised of such action to enable such defects to be corrected.

  • Page 22: Regulations - Europe

    Denmark France Italy In the event of problems, you should contact your local Xerox representative in the first instance. This product has been tested to and is compliant with TBR21, a technical specification for terminal equipment for use on analogue-switched telephone networks in the European Economic Area.

  • Page 23: Regulations - Usa

    WARNING: Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage Telephone Company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
  • Page 24 Telephone Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.

  • Page 25: Regulations - Canada

    This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate. Xerox WorkCentre M20i System Administration Guide Page 1-17...

  • Page 26: Environmental Compliance

    Environmental Compliance ® Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY ® STAR program of the Environmental Protection Agency. As an ENERGY STAR XEROX has determined that this product meets the ENERGY STAR efficiency.

  • Page 27: Basic Network Installation

    2 Basic Network Installation Introduction This chapter explains how to make the basic settings to install the WorkCentre M20i on a network. The physical connection is Ethernet and the addressing protocols are provided by TCP/IP. The following information is provided: Information Checklist .

  • Page 28: Information Checklist

    Test the WorkCentre M20i to ensure it is installed fully and functioning correctly. WorkCentre M20i print and fax drivers. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. CAUTION: Do not connect the network cable to the WorkCentre M20i until instructed to do so.

  • Page 29: Ethernet Port

    Ethernet Port The Ethernet port is the default interface used on the WorkCentre M20i. NOTE: The Ethernet port cannot be disabled. Ethernet Port Setup If the speed setting of the Ethernet port needs to be changed perform the following steps: Connect the device to the network outlet or cable.
  • Page 30 10M Half 10M Full 100M Half 100M Full Setup the TCP/IP addresses (see “Basic TCP/IP Settings” on page 2-5). Page 2-4 until Configure until Ethernet to display the Xerox WorkCentre M20i System Administration Guide Config. Network [Ethernet] Ethernet [Speed] Speed [Auto]...

  • Page 31: Basic Tcp/Ip Settings

    Gateway Address Subnet Mask Address Primary DNS Server Address Installation Procedure There are three stages required to install the WorkCentre M20i in a TCP/IP networking environment: Network Communication Setup This requires the WorkCentre M20i to be setup for TCP/IP. Workstation Setup This requires the Workstations in the networking environment to be configured to communicate with the WorkCentre M20i.

  • Page 32: Enabling Or Disabling Tcp/Ip

    Enabling or Disabling TCP/IP At the WorkCentre M20i, perform these steps: Press the [Machine Status] button. Press Admin Tools is displayed and press [Enter]. If the System Admin Tools have been passcode protected, type in the password and press [Enter].
  • Page 33 Press until Setup is displayed and press [Enter]. TCP/IP To enable TCP/IP, press [Setup] until Enable is displayed and press [Enter]. Otherwise display Disable and press [Enter]. Xerox WorkCentre M20i System Administration Guide Page 2-7...

  • Page 34: Network Communication Setup

    Network Communication Setup Automatically setting TCP/IP Addresses At the WorkCentre M20i, perform these steps: Ensure that the Ethernet Port has been configured (see “Ethernet Port” on page 2-3). Press the [Machine Status] button. Press Admin Tools is displayed and press [Enter].
  • Page 35 After a short period of time, the network will allocate the required addresses. Print a System Data sheet to check the addresses (see the User Guide for printing reports). Xerox WorkCentre M20i System Administration Guide until TCP/IP is until the...

  • Page 36: Manually Setting Tcp/Ip Addresses

    At the WorkCentre M20i, perform these steps: HINT: Xerox CentreWare Internet Services can also be used to configure the WorkCentre M20i, refer to the Internet Services chapter for instructions. When manually making the TCP/IP settings, you will need to know the following information: The IP address.

  • Page 37: Network Setup

    [Enter]. the period on the Press keyboard to insert the dot between each group. Continue with Workstation Setup on page 2-12. Xerox WorkCentre M20i System Administration Guide until Configure until Manual is Network Setup [Config. Network] Config Network...

  • Page 38: Workstation Setup

    Workstation Setup To enable the workstation environment to communicate with the WorkCentre M20i perform the following steps: At the client workstation, install print drivers and map to the printer (see Workstation Setup 4-3). Continue with Test Print on page 2-13.

  • Page 39: Test Print

    Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Open a document on a client workstation. Select the WorkCentre M20i as the printer for sending documents to.
  • Page 40 Page 2-14 Xerox WorkCentre M20i System Administration Guide...

  • Page 41: Netware

    3 NetWare Introduction This chapter explains how to install the WorkCentre M20i on the various NetWare networks. The following information is provided: Information Checklist ..... . . 3-2 NetWare Environments .

  • Page 42: Information Checklist

    Install the printer drivers on each workstation that will use the printer. Test the WorkCentre M20i to ensure it is installed fully and functioning correctly. WorkCentre M20i print and fax drivers. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 3-2 Item...

  • Page 43: Netware Environments

    Network Protocols supported: IPX, IP (IP printing is supported via LPR/LPD only) The WorkCentre M20i settings which require configuring vary, depending on the NetWare version being used. Identify which instructions are appropriate for the network configuration and refer to the section: IPX Queue based printing in Bindery and NDS environments refer to page 3-4.

  • Page 44: Ipx Queue Based Printing

    This method requires use of the NetWare utilities for example NWADMIN to configure the network. The device will require configuring using the WorkCentre M20i user interface or CentreWare Internet Services. To use this method of installation, refer to page 3-8.

  • Page 45: Using Xerox Centreware Dp

    Using Xerox CentreWare DP Installation Procedure There are four stages required to install the WorkCentre M20i on a NetWare network using Xerox CentreWare DP: Network Communication Setup This procedure will enable the WorkCentre M20i to communicate on the NetWare network.
  • Page 46 Enable Ethernet 2 Enable 802.2 Enable 802.2 SNAP Continue with CentreWare DP Setup on page 3-7. Page 3-6 until Network until Netware until the Xerox WorkCentre M20i System Administration Guide System Admin Tools [Network Setup] Network Setup [Netware] Netware [Auto]...
  • Page 47 CentreWare DP Setup Ensure that the Xerox CentreWare DP is installed on the client workstation. If needed, refer to the Xerox CentreWare DP User Guide for installation instructions. For more detailed instructions on setting up a network, access the electronic, context-sensitive Help from all Network Services and Admin Services screens and dialogue boxes.

  • Page 48: Using Netware Utilities

    Using NetWare Utilities Installation Procedure There are three stages required to install the WorkCentre M20i on a NetWare network using NetWare utilities: Network Communication Setup This procedure will enable the WorkCentre M20i to communicate on the NetWare network. NetWare Setup This procedure is used to setup the network using NetWare utilities, for example NWADMIN.
  • Page 49 The choices are: Auto Enable 802.3 Enable Ethernet 2 Enable 802.2 Enable 802.2 SNAP Continue with NetWare Setup on page 3-10. Xerox WorkCentre M20i System Administration Guide until Network until Netware until the System Admin Tools [Network Setup] Network Setup...

  • Page 50: Netware Setup

    NetWare Setup Create and configure a print server, a printer and a print queue for the WorkCentre M20i using the appropriate Netware utility, PCONSOLE or NWADMIN for example. Record the following information for use during setup at the WorkCentre M20i:...

  • Page 51: Ipx Ndps Printing

    Ensure server(s) and NDS are patched to the correct level. Ensure that NDPS 2.0 is installed. Ensure that the latest version of the Xerox NDPS Gateway is installed on the relevant server. Ensure that you have an NDS login with sufficient rights to create objects in the desired container.

  • Page 52: Ip Ndps Printing

    Ensure that you have an NDS login with sufficient rights to create objects in the desired container. NDPS Printing to the WorkCentre M20i can use either IPX or IP. This uses LPR printing therefore the Line Printer Daemon must be configured. See “Enabling/Disabling LPR/LPD” on page 6-3.

  • Page 53: Test Print

    Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Open a document on a client workstation. Select the WorkCentre M20i as the printer for sending documents to.
  • Page 54 Page 3-14 Xerox WorkCentre M20i System Administration Guide...

  • Page 55: Print Driver Installation For Networked Printers

    Information Checklist ..... . . 4-2 Workstation Setup ......4-3 Xerox WorkCentre M20i System Administration Guide Page 4-1...

  • Page 56: Information Checklist

    The printer has been installed on the network WorkCentre M20i print drivers are available on CD. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 4-2...

  • Page 57: Workstation Setup

    Windows 98/Millennium Edition (see 4-10). Windows XP (IPP) (see 4-11). Windows 2000 Internet Printing Protocol (IPP) (see 4-12). Apple Mac OSX with Rendezvous (see 4-13). Continue with Test Print (see “Test Print” on page 4-14). Xerox WorkCentre M20i System Administration Guide Page 4-3...

  • Page 58: Windows Xp (Tcp/Ip)

    1. Select [OK]. The Add Printer Wizard will then request that you select the driver to be used for this printer. Insert the CD ROM with the WorkCentre M20i drivers into the workstation and select [Have Disk]. Page 4-4 dialog box listing available ports.
  • Page 59 PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation.

  • Page 60: Windows 2000 (Tcp/Ip)

    1. Select [OK]. The Add Printer Wizard will then request that you select the driver to be used for this printer. Insert the CD ROM with the WorkCentre M20i drivers into the workstation and select [Have Disk]. Page 4-6 dialog...
  • Page 61 PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation.

  • Page 62: Windows Nt V4.0 (Tcp/Ip)

    Enter [lp] (in lower case) in the [Name of printer or print queue on that server] field. NOTE: lp must be entered regardless of the name of the printer or print queue. lp is the name of the remote printer/server on the WorkCentre M20i. This name does not change.
  • Page 63 PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation.

  • Page 64: Windows 98/Me

    Windows 98/Me Refer to the Xerox CentreWare documentation to install and setup the WorkCentre M20i Windows drivers on the workstation. Once the drivers are installed, connect a driver to the WorkCentre M20i on the network. Continue with Test Print on page 4-14.

  • Page 65: Windows Xp (Internet Printing Protocol)

    PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation.

  • Page 66: Windows 2000 (Internet Printing Protocol)

    PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation.

  • Page 67: Apple Mac Osx With Rendezvous

    Apple Mac OSX with Rendezvous Ensure that LPR/LPD has to be enabled on the WorkCentre M20i. Choose Print Center and click the [Add] button. Choose Rendezvous from the drop-down list. All IP printers on the subnet will be listed. Choose the WorkCentre M20i Choose Xerox from the Printer Model list.

  • Page 68: Test Print

    Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Open a document on a client workstation. Select the WorkCentre M20i as the printer for sending documents to.

  • Page 69: Appletalk

    5 AppleTalk Introduction This chapter explains how to install the WorkCentre M20i on an AppleTalk network. The following information is provided: Information Checklist ..... . . 5-2 AppleTalk Installation .

  • Page 70: Information Checklist

    Test the WorkCentre M20i Copier/Fax to ensure it is installed fully and functioning correctly. WorkCentre M20i Macintosh print and fax driver or PPD. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 5-2...

  • Page 71: Appletalk Installation

    AppleTalk Installation Installation Procedure There are two stages required to install the WorkCentre M20i on an AppleTalk network: Network Communication Setup This requires the WorkCentre M20i to be setup for AppleTalk. Print Driver Installation Test Print A test print should be submitted to ensure the WorkCentre M20i has been installed and configured correctly.
  • Page 72 [On] or [Off] is displayed and press [Enter]. NOTE: The WorkCentre M20i will attach itself to the default zone of the local segment where it is connected. Install the Printer Driver (see “Printer Driver Installation (Mac OS 8x,9x only)” on page 5-5).

  • Page 73: Printer Driver Installation (Mac Os 8X,9X Only)

    The driver icon appears on the desktop. Double-click the icon. Double-click the WorkCentre M20i folder and then the installer folder. Double-click installer and click [Continue]. Read through the license agreement carefully and if you have no objections to it, click [Accept].

  • Page 74: Setting The Printer Driver (Mac Os 8X,9X Only)

    Click the [Auto Setup] button then click [OK]. The Xerox WCM20 ppd should be displayed. Click the [OK] button. Alternatively, you can click the [Select PPD] button and choose the Xerox WCM20 ppd. Click [Configure] to set the options. You can change the print settings after you install the printer driver.

  • Page 75: Printer Driver Installation (Mac Osx Only)

    All IP printers on the subnet will be listed. Choose the WorkCentre M20i Choose Xerox from the Printer Model list. Choose Xerox WC M20 Series PS as the printer driver. Click the [Add] button. Continue with Test Print on page 5-9.

  • Page 76: Setting The Printer Driver (Mac Osx Only)

    Make sure that the printer is on and that Ethertalk has been enabled (see “Network Communication Setup” on page 5-3). On the Apple menu select [Mac Print Utility]. This automatically searches for the printer. Select [Appletalk]. Choose the WorkCentre M20i driver. Close the Mac Print Utility. Page 5-8 Xerox WorkCentre M20i System Administration Guide...

  • Page 77: Test Print

    Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Open a document on a client workstation. Select the WorkCentre M20i as the printer for sending documents to.
  • Page 78 Page 5-10 Xerox WorkCentre M20i System Administration Guide...

  • Page 79: Advanced Tcp/Ip Setup

    Enabling/Disabling Raw Printing ....6-5 Enabling/Disabling HTTP ....6-8 Xerox WorkCentre M20i System Administration Guide Page 6-1...

  • Page 80: Information Checklist

    Test the WorkCentre M20i to ensure it is installed fully and functioning correctly. WorkCentre M20i print and fax drivers. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 6-2 Item...

  • Page 81: Enabling/Disabling Lpr/Lpd

    Enabling/Disabling LPR/LPD This procedure is used to enable or disable Line Printer Remote/Line Printer Daemon (LPR/ LPD) port on the WorkCentre M20i. Once the port is enabled, you can change the LPR port number. To enable the LPR/LPD port, at the WorkCentre M20i, perform these steps: Ensure that the basic TCP/IP settings have been made (see “Basic TCP/IP Settings”...
  • Page 82 [Enter]. NOTE: While you can change the port number at which the WorkCentre M20i will accept LPR print jobs, it is recommended that you do this ONLY with extreme caution as most LPR spoolers are set to send print jobs to the default port number, 515.

  • Page 83: Enabling/Disabling Raw Printing

    Enabling/Disabling Raw Printing This procedure is used to enable or disable the Raw Printing port on the WorkCentre M20i. Once the port is enabled, you can change the Raw Printing port number. NOTE: While you can change the port number at which the WorkCentre M20i will accept RAW print jobs, it is recommended that you use the default port, 9100.
  • Page 84 [Enter]. Press Printing is displayed and press [Enter]. Page 6-6 until Configure until TCP/IP is until Manual is until Raw Xerox WorkCentre M20i System Administration Guide Network Setup [Config. Network] Config Network [TCP/IP] TCP/IP [Manual] Manual [Raw Printing]...
  • Page 85 To enable or disable Raw Printing, press until the desired setting, [Enable] or Raw Printing [Disable] is displayed, enter the [Enable] port number using the keyboard and press [Enter]. Xerox WorkCentre M20i System Administration Guide Page 6-7...

  • Page 86: Enabling/Disabling Http

    This procedure is used to enable or disable Hypertext Transfer Protocol (HTTP) on the WorkCentre M20i. To enable HTTP, at the WorkCentre M20i, perform these steps: Ensure that the basic TCP/IP settings have been made (see “Basic TCP/IP Settings” on page 2-5).
  • Page 87 Press displayed and press [Enter]. To enable or disable HTTP, press setting, [Enable] or [Disable] is displayed and press [Enter]. Xerox WorkCentre M20i System Administration Guide until TCP/IP is until Manual is until HTTP is until the desired Config Network...
  • Page 88 Page 6-10 Xerox WorkCentre M20i System Administration Guide...

  • Page 89: Network Installation Using Internet Services

    Internet Services Introduction This chapter explains how to enable and use the Internet Services to install the WorkCentre M20i on the network. The following information is provided: Information Checklist ..... . . 7-2 Using CentreWare Internet Services .

  • Page 90: Information Checklist

    Address and Subnet Mask, if needed. Test the WorkCentre M20i to ensure it is installed fully and functioning correctly. Xerox CentreWare Internet Services. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 7-2 Item...

  • Page 91: Using Centreware Internet Services

    CentreWare Internet Services uses the embedded HTTP Server on the WorkCentre M20i to allow communication with the WorkCentre M20i if you have a Web Browser with access to the Internet or Intranet. By entering the IP Address of the WorkCentre M20i as the URL (Universal Resource Locator) in the Browser, direct access to the WorkCentre M20i is available.

  • Page 92: Network Communication Setup

    Network Communication Setup Network Communication Setup requires that the WorkCentre M20i is connected to the network and that the TCP/IP address settings are made (see “Basic TCP/IP Settings” on page 2-5) Make sure that these procedures have been carried out.

  • Page 93: Enabling Internet Services

    At a client workstation on the network, launch the Internet Browser. Access CentreWare Internet Services. In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100...

  • Page 94: Configuring The Network

    Ethernet - page 7-7 AppleTalk - page 7-8 TCP/IP - page 7-14 NetWare - page 7-11 LPR/LPD - page 7-20 Raw TCP/IP Printing - page 7-22 HTTP - page 7-26 IPP - page 7-24 Page 7-6 Xerox WorkCentre M20i System Administration Guide...

  • Page 95: Ethernet

    To complete the installation of the WorkCentre M20i, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Physical Connections folder.

  • Page 96: Appletalk

    AppleTalk Use these instructions to install the WorkCentre M20i on an AppleTalk network using CentreWare Internet Services. Installation Procedure There are two stages required to install the device on an AppleTalk network using CentreWare Internet Services: Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the device.
  • Page 97 NOTE: Click the [Undo] button to cancel any changes made and return to the previous values. Select the [Status] tab and then select [Reset Network Controller] to enable the selections to take effect. Continue with Test Print. Xerox WorkCentre M20i System Administration Guide Page 7-9...
  • Page 98 Perform the following steps: Open a document on a client workstation. Select the WorkCentre M20i in the Chooser as the printer to which the selected document will be sent. Print the document on the device and verify that it prints correctly.

  • Page 99: Netware

    Use these instructions to install WorkCentre M20i on a NetWare network using CentreWare Internet Services. Installation Procedure There are three stages required to install the WorkCentre M20i on a NetWare network using CentreWare Internet Services: PCONSOLE or NWADMIN Setup This procedure is used to setup the network using NetWare’s PCONSOLE or NWADMIN utility.
  • Page 100 Set the [Queue Poll Interval]. This value determines how often the WorkCentre M20i polls the NetWare file server to check if there is a file at the server to be printed or faxed. Enter a value from 10 to 240 seconds.
  • Page 101 Repeat the test for all workstations that will be sending jobs to the device. The installation process is now complete. If the test print fails, refer to the Problem Solving chapter for trouble-shooting procedures. Xerox WorkCentre M20i System Administration Guide Page 7-13...

  • Page 102: Tcp/Ip

    To complete the installation of the device, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.
  • Page 103 NOTE: Click the [Undo] button to cancel any changes made and return to the previous values. Select the [Status] tab and then select [Reset Network Controller] to enable the selections to take effect. Continue with Test Print. Xerox WorkCentre M20i System Administration Guide Page 7-15...
  • Page 104 Repeat the test for all workstations that will be sending jobs to the device. The installation process is now complete. If the test print fails, refer to the Problem Solving chapter for trouble-shooting procedures. Page 7-16 Xerox WorkCentre M20i System Administration Guide...

  • Page 105: Snmp

    To configure SNMP, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] link. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.
  • Page 106 NOTE: Click the [Undo] button to cancel any changes made and return to the previous values. Select the [Status] tab and then select [Reset Network Controller] to enable the selections to take effect. Page 7-18 Xerox WorkCentre M20i System Administration Guide...

  • Page 107: Ssdp

    To configure SSDP, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] link. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.

  • Page 108: Lpr/Lpd

    Select the checkbox to enable LPR/LPD. Enter the [Port Number]. NOTE: While you can change the port number at which the WorkCentre M20i will accept LPR print jobs, it is recommended that you do this ONLY with extreme caution as most LPR spoolers are set to send print jobs to the default port number, 515.
  • Page 109 Select the [Status] tab and then select [Reset Network Controller] to enable the selections to take effect. Using the procedure located in the Xerox CentreWare documentation, install the driver for the workstation. Continue with Test Print. Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation.

  • Page 110: Raw Tcp/Ip Printing

    Enter the [Port Number] and then enter the required port number. NOTE: While you can change the port number at which the WorkCentre M20i will accept RAW print jobs, it is recommended that you use the default port, 9100. this is the industry standard Click the [Apply] button to implement any changes.
  • Page 111 Repeat the test for all workstations that will be sending jobs to the device. The installation process is now complete. If the test print fails, refer to the Problem Solving chapter for trouble-shooting procedures. Xerox WorkCentre M20i System Administration Guide Page 7-23...

  • Page 112: Ipp

    To complete the installation of the device, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.
  • Page 113 Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100 Verify that files can be sent from the workstation to the WorkCentre M20i and that they print. At the CentreWare Internet Services homepage for the WorkCentre M20i select [Services].

  • Page 114: Http

    To complete the installation of the device, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocol folder.
  • Page 115 Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100 Verify that files can be sent from the workstation to the WorkCentre M20i and that they print. At the CentreWare Internet Services homepage for the WorkCentre M20i select [Services].
  • Page 116 Page 7-28 Xerox WorkCentre M20i System Administration Guide...

  • Page 117: Local Connection

    Information Checklist ..... . . 8-2 Installation Procedure ..... . 8-3 Xerox WorkCentre M20i System Administration Guide Page 8-1...

  • Page 118: Information Checklist

    NOTE: The installation procedures will install the WorkCentre M20i on the host workstation. The procedure is not intended to connect the host workstation to other workstations. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 8-2...

  • Page 119: Installation Procedure

    The WorkCentre M20i can be connected directly to the parallel port or USB of a host workstation. A document file can be sent or received from the host workstation via the appropriate port to the WorkCentre M20i.

  • Page 120: Driver Installation

    Select Setup and click OK. Click OK to start the installation procedure and present you with the opening screen. Choose the language for the installation and click [Continue]. Page 8-4 WorkCentre M20i, you will need to install a Xerox WorkCentre M20i System Administration Guide...
  • Page 121 Check the printer driver box that you want to install, PostScript or PCL, and click [Continue]. NOTE: You can choose to install as many drivers as you want by checking the appropriate boxes. The selection will be confirmed. Xerox WorkCentre M20i System Administration Guide Page 8-5...
  • Page 122 Switch off the printer and connect the Parallel or USB cable between the workstation and the printer. Switch on the printer. Windows will automatically detect new hardware and install the appropriate driver. Continue with Workstation Setup. Page 8-6 Xerox WorkCentre M20i System Administration Guide...

  • Page 123: Workstation Setup

    NOTE: This window will have a different appearance according to the operating system of the workstation. The window displayed is from a Windows XP operating system. Click on the printer and choose Properties from the File menu or the right mouse menu. Xerox WorkCentre M20i System Administration Guide Page 8-7...
  • Page 124 NOTE: This window will have a different appearance according to the operating system of the workstation and the type of driver installed. The window displayed is from a Windows XP operating system. Click on the Ports tab. Page 8-8 Xerox WorkCentre M20i System Administration Guide...
  • Page 125 For a parallel connection, check LPT1, LPT2 or LPT3 depending on the configuration of the workstation. This is usually LPT1. For a USB connection, check the USB box. Click OK. Continue with Test Print or Scan. Xerox WorkCentre M20i System Administration Guide Page 8-9...

  • Page 126: Test Print Or Scan

    Test Print or Scan To ensure the WorkCentre M20i has been installed correctly a test print or scan should be submitted from the workstation. Test Print Perform the following steps: Open a document on the workstation. Select the WorkCentre M20i as the printer to which the document will be sent.

  • Page 127: Scan To Email

    9 Scan to Email Introduction This chapter explains how to setup and enable the Email feature of WorkCentre M20i. The following information is provided: Email Overview ......9-2 Information Checklist .

  • Page 128: Email Overview

    By combining the power of the WorkCentre M20i and CentreWare Internet Services, Xerox provides an Email solution for all Email users. After the Xerox WorkCentre M20i is installed, the Email feature allows users to scan an original document, convert the scanned document to an electronic format and then send that information to one or more Email address destinations.

  • Page 129: Information Checklist

    Ensure that the TCP/IP protocol is configured on the device and is fully functional Install WorkCentre M20i Email and Network Scanning Services kit. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Xerox WorkCentre M20i System Administration Guide...

  • Page 130: Configuring Smtp

    Configuring SMTP This section describes how to configure the Simple Mail Transfer Protocol used by the WorkCentre M20i for scan to Email. The settings are: SMTP IP Address - see page 9-5. Maximum Mail Size - see page 9-6. User Authentication - see page 9-7.

  • Page 131: Smtp Ip Address

    Enter the SMTP IP address using the keypad. the period on the Press keyboard to insert the dot between each group. Xerox WorkCentre M20i System Administration Guide until System until Email until SMTP until SMTP System Admin Tools [Passcode Protect]...

  • Page 132: Maximum Mail Size

    The choices are 1, 2, 3 or 4 Mb. Page 9-6 until System until Email until SMTP until SMTP IP until the Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] Email Setup [SMTP Setup] SMTP Setup [Max Mail Size]...

  • Page 133: Authentication

    NOTE: Users will not be able to change the user’s “From” address if Network Authenticated Access is configured. This prevents untraceable Email jobs being sent from the WorkCentre M20i. NOTE: Xerox recommends enabling User Authentication for security reasons as well as for usability. Enabling Authentication To enable authentication: Press the [Machine Status] button.
  • Page 134 If you want to enable User Authentication, press until Enable is displayed and press [Enter]. Otherwise choose Disable and press [Enter]. Page 9-8 until User Auth Xerox WorkCentre M20i System Administration Guide Auth User Setup [User Auth] User Auth [Enable]...

  • Page 135: Add Authenticated Users

    Add Authenticated Users This feature allows you to add authenticated users from the WorkCentre M20i. To add authenticated users: Press the [Machine Status] button. Press Admin Tools is displayed and press [Enter]. If the System Admin Tools have been passcode protected, type in the password and press [Enter].
  • Page 136 From: field and can not be edited by the user Press [Enter] to add another authenticated user. Otherwise press the [Menu/Exit] button. Page 9-10 until Add Auth Xerox WorkCentre M20i System Administration Guide Auth User Setup [Add Auth Users] Add Auth Users [Add Another]...

  • Page 137: Delete Authenticated Users

    Delete Authenticated Users This feature allows you to delete authenticated users from the WorkCentre M20i. To delete authenticated users: Press the [Machine Status] button. Press Admin Tools is displayed and press [Enter]. If the System Admin Tools have been passcode protected, type in the password and press [Enter].
  • Page 138 Yes is displayed and press [Enter]. Delete [Yes] Otherwise, press until No is displayed and press [Enter]. Repeat this for each user that you want to delete then press the [Menu/Exit] button. Page 9-12 Xerox WorkCentre M20i System Administration Guide...

  • Page 139: Configuring Email Settings

    Default From address - see page 9-15. Guest User Access - see page 9-16. Auto Send to Self - see page 9-17. Email Setup using Internet Services - see page 9-20. Email forwarding - see page 9-27. Xerox WorkCentre M20i System Administration Guide Page 9-13...

  • Page 140: Default Subject

    Enter the default subject using the keyboard and press [Enter]. Otherwise, choose Off and press [Enter]. Page 9-14 until System until Email until Default until Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] Email Setup [Default Subject] Default Subject [On]...

  • Page 141: Default From

    Press From is displayed and press [Enter]. Enter the Default From using the keyboard otherwise the machine will use the [User Email Address] Xerox WorkCentre M20i System Administration Guide until System until Email until Default System Admin Tools [Passcode Protect]...

  • Page 142: Guest User Access

    [Enter]. NOTE: “Guest” is the default Login ID. Page 9-16 until System until Email until Guest until On is Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] Email Setup [Guest User Access] Guest User Access [On]...

  • Page 143: Auto Send To Self

    [Enter]. If you want to send a copy to yourself, press On is displayed and press [Enter]. Otherwise, choose Off and press [Enter]. Xerox WorkCentre M20i System Administration Guide until System until Email until Auto Send until System Admin Tools...

  • Page 144: Ldap Directory Setup (Internal Address Book)

    NOTE: Configuration of the LDAP directory settings requires the network to support LDAP services. The WorkCentre M20i will display search results for the Internal Address Book as defined by the LDAP configuration. For example, an LDAP server can return a search query “And” as “Andrew Smith”...

  • Page 145: Primary Ldap Ip Address

    Enter the LDAP IP address using the keypad. the period on the Press keyboard to insert the dot between each group. Xerox WorkCentre M20i System Administration Guide until System until Email until LDAP until Pri LDAP System Admin Tools [Passcode Protect]...

  • Page 146: Email Setup Using Internet Services

    At a client workstation on the network, launch the Internet Browser. Access CentreWare Internet Services. In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100...

  • Page 147: Ldap Directory

    To configure LDAP, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.

  • Page 148: Smtp Server

    To configure SMTP, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Connectivity folder in the Properties frame, and then select the [+] symbol to the left of the Protocols folder.

  • Page 149: Email Setup

    Email Setup Use these instructions to configure how Email is handled in the WorkCentre M20i. Configure Email To configure Email, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab.

  • Page 150: User Authentication

    To configure User Authentication, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Services folder in the Properties frame, and then select the [+] symbol to the left of the Email settings folder.

  • Page 151: Local Address Book

    Select [Local Address Book] and enter the required information. You can add addresses individually; import these addresses from a comma delimited, .CSV file; and export the address data from the WorkCentre M20i to a comma delimited, .CSV file. To Add an Address, click the [Add New] button; choose the [User No] from the drop- down list;...

  • Page 152: Group Address Book

    To create a group address book, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Services folder in the Properties frame, and then select the [+] symbol to the left of the Email settings folder.

  • Page 153: Email Forwarding

    Email forwarding This feature sets up the forwarding details for Email. This can be set for received and or transmitted Emails and can also print a copy at the WorkCentre M20i. To configure Email forwarding: Press the [Machine Status] button.
  • Page 154 If you want to print a local copy, press displayed and press [Enter]. Otherwise, choose No and press [Enter]. Page 9-28 until the until Yes is Xerox WorkCentre M20i System Administration Guide Email [All] From: Another Address [Yes] Print Local Copy [Yes]...
  • Page 155 If you want to delete the assigned recipient of the forwarded Emails, press until Yes is Assigned Delete displayed and press [Enter]. [Yes] Otherwise, choose No and press [Enter]. Xerox WorkCentre M20i System Administration Guide Page 9-29...

  • Page 156: Test Email Transmission

    If you loaded an original on the Document Glass, you will be asked if you want to scan another page. If the test job fails, refer to the Problem Solving chapter for trouble-shooting procedures. Page 9-30 Xerox WorkCentre M20i System Administration Guide...

  • Page 157: 10 Fax

    Testing ....... . 10-11 Xerox WorkCentre M20i System Administration Guide...

  • Page 158: Information Checklist

    Ensure the WorkCentre M20i is fully functioning prior to installation. Ensure that the WorkCentre M20i is connected to the telephone line. If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance. Page 10-2...

  • Page 159: Fax Forwarding

    Fax Forwarding This feature sets up the forwarding details for faxes. This can be set for received and or transmitted faxes and can also print a copy at the WorkCentre M20i. To configure fax forwarding: Press the [Machine Status] button.

  • Page 160: Print Local Copy

    [Enter]. Otherwise, choose No and press [Enter]. Page 10-4 until the until Yes is until Yes is Xerox WorkCentre M20i System Administration Guide [All] Another Address [Yes] Print Local Copy [Yes] Assigned Delete [Yes]...

  • Page 161: Mailbox Setup

    Mailbox Setup This feature sets up the forwarding details for faxes. This can be set for received and or transmitted faxes and can also print a copy at the WorkCentre M20i. Create a Mailbox To create a mailbox: Press the [Machine Status] button.
  • Page 162 Another is displayed and press [Enter]. Repeat steps 5 and 6. Page 10-6 until the until Enter Box until Security is until Yes is until Xerox WorkCentre M20i System Administration Guide Create [Set_Conf_Mbx] Set_Conf_Mbx [Enter Box No] Set_Conf_Mbx [Security] Set_Conf_Mbx...

  • Page 163: Delete A Mailbox

    [Enter] Enter the Box Number to be deleted. Enter the Passcode for the mailbox. Confirm the deletion. Xerox WorkCentre M20i System Administration Guide until System until Mailbox until Mailbox is until Delete is System Admin Tools [Passcode Protect]...

  • Page 164: Fax Setup Using Internet Services

    At a client workstation on the network, launch the Internet Browser. Access CentreWare Internet Services. In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100...

  • Page 165: Fax General Setup

    Use these instructions to set up fax using CentreWare Internet Services. Enable CentreWare Internet Services (see “Enabling Internet Services” on page 10-8). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the Services folder in the Properties frame, and then select the [+] symbol to the left of the Fax Settings folder.

  • Page 166: Fax Phone Book Setup

    You can add fax numbers individually; import these numbers from a comma delimited, .CSV file; and export the number data from the WorkCentre M20i to a comma delimited, .CSV file. You can also delete all numbers from the Fax Phone Book.

  • Page 167: Testing

    If you loaded an original on the Document Glass, you will be asked if you want to scan another page. If the test job fails, refer to the Problem Solving chapter for trouble-shooting procedures. Xerox WorkCentre M20i System Administration Guide Page 10-11...
  • Page 168 Page 10-12 Xerox WorkCentre M20i System Administration Guide...

  • Page 169: 11 Administration Tools

    This chapter explains how to configure or use the various administration tools found in the WorkCentre M20i. The following information is provided: Department Codes ..... . . 11-2 Passcode Protection .

  • Page 170: Department Codes

    NOTE: The first time that you access Department, you will be prompted to enter a master access code then re-enter it to confirm the code. Page 11-2 until System until Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] System Admin Tools [Department]...
  • Page 171 Enter a number to identify the [Set] department and press [Enter]. Enter a name to identify the department and press [Enter]. Enter the passcode for that department and press [Enter]. Continue to add departments as required. Xerox WorkCentre M20i System Administration Guide Page 11-3...

  • Page 172: Printing Department Data

    Press displayed and press [Enter]. Press required report is displayed and press [Enter]. Page 11-4 until System until until Print is until the Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] System Admin Tools [Department] Department [Print]...

  • Page 173: Managing Departments

    Department, you will be prompted to enter a master access code then re-enter it to confirm the code. Press Management is displayed and press [Enter]. Xerox WorkCentre M20i System Administration Guide until System until until System Admin Tools [Passcode Protect] System Admin Tools...
  • Page 174 To remove individual Department Codes, choose Each, press [Enter], enter the Department Number and confirm the removal. Page 11-6 until until On is until Clear until Code is Xerox WorkCentre M20i System Administration Guide Management [Department Mode] Management [Clear Department]...

  • Page 175: Changing The Master Code

    Press M. Code is displayed and press [Enter]. Xerox WorkCentre M20i System Administration Guide until System until until Change System Admin Tools [Passcode Protect] System Admin Tools...
  • Page 176 To change the Master Code, press until Change is displayed and press [Enter]. Change M Code [Change] Enter the new Master Code To remove the Master Code, press until Delete is displayed and press [Enter]. Page 11-8 Xerox WorkCentre M20i System Administration Guide...

  • Page 177: Passcode Protection

    Yes, you will be asked to enter the passcode. Simply press [Enter] when requested to enter the passcode. If you Enabled passcode protection, continue with Change the Passcode to enter the new passcode. Xerox WorkCentre M20i System Administration Guide until System until Passcode until Yes is...

  • Page 178: Change The Passcode

    NOTE: This will be blank if you have just enabled Passcode Protection Enter the new passcode and press [Enter]. Page 11-10 until System until Change Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] System Admin Tools [Change Passcode] Enter Passcode:...

  • Page 179: Network Tools

    Setup is displayed and press [Enter]. Press is displayed and press [Enter]. Choose Yes to reset the network card. Xerox WorkCentre M20i System Administration Guide until System until Network until Reset NIC System Admin Tools [Passcode Protect] System Admin Tools...

  • Page 180: Set Factory Defaults

    Setup is displayed and press [Enter]. Press Default is displayed and press [Enter]. Page 11-12 until System until Network until Factory Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] System Admin Tools [Network Setup] Network Setup [Factory Defaults]...

  • Page 181: Clear Memory

    The choices are: Fax Phone Book Fax RX History Fax TX History System Data Email TX History Email Address Book Xerox WorkCentre M20i System Administration Guide until System until Clear until the System Admin Tools [Passcode Protect] Clear Memory [Fax Phone Book]...

  • Page 182: Maintenance Tools

    Maintenance Tools A number of maintenance tools are provided. These tools can also be accessed using Xerox CentreWare. The tools are: Serial Number - displays the serial number of the WorkCentre M20i - page 11-15. Notify Toner Low - sends an email to you when the toner is low - page 11-16. The Email address is entered using Xerox CentreWare Internet Services (see “Setting Alert...

  • Page 183: Check The Serial Number

    Check the Serial Number To check the serial number of the WorkCentre M20i. Press the [Machine Status] button. Press Admin Tools is displayed and press [Enter]. If the System Admin Tools has already been passcode protected, type in the password and press [Enter].

  • Page 184: Notify Toner Low

    Your Customer Number Your Customer Name The Supplier’s Fax Number The Suppliers Name Page 11-16 until System until Notify until On is Xerox WorkCentre M20i System Administration Guide System Admin Tools [Passcode Protect] Maintenance [Notify Toner Low] Notify Toner Low [On]...

  • Page 185: New Drum

    [Enter]. To set drum counter to zero, press displayed and press [Enter]. Otherwise display Off and press [Enter] to exit the selection. Xerox WorkCentre M20i System Administration Guide until System until New until On is System Admin Tools [Passcode Protect]...

  • Page 186: Clean Drum

    [Enter]. Press Drum is displayed and press [Enter]. The WorkCentre M20i will print a special cleaning page. Page 11-18 until System until Clean Xerox WorkCentre M20i System Administration Guide System Admin Tools...

  • Page 187: Billing Counters

    Billing Counters Billing can display the contents of a number of counters used in the WorkCentre M20i. These counters are: Total Impressions - the total number of prints produced by the machine. Toner Impressions - the number of prints produced by the toner.

  • Page 188: Maintenance Using Internet Services

    At a client workstation on the network, launch the Internet Browser. Access CentreWare Internet Services. In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.100...

  • Page 189: Checking Printer Status

    Checking Printer Status Use these instructions to check the status of the WorkCentre M20i, the paper trays and consumables. To check the status, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Status] tab.

  • Page 190: Printing Reports

    M20i. To print reports, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Print] tab. Click the appropriate [Print] button to print:...

  • Page 191: Defining The Printer

    To define the printer, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Enter the [Machine Name], but only if necessary.

  • Page 192: Checking Configurations

    To check the configuration, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the General Setup folder in the Properties frame.

  • Page 193: Setting Alert Notifications

    To set alert notifications, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab. Select the plus symbol [+] to the left of the General Setup folder in the Properties frame.

  • Page 194: Checking Billing And Counters

    Checking Billing and Counters Use these instructions to check the billing and other counters of the WorkCentre M20i. To check the configuration, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Properties] tab.

  • Page 195: Making General Maintenance Settings

    To make general maintenance settings, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. Enter your [Admin User Name] and [Password].

  • Page 196: Upgrading Firmware

    To upgrade the firmware, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. Enter your [Admin User Name] and [Password].

  • Page 197: Installing Flash Pcl Fonts

    Flash PCL fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL fonts in the WorkCentre M20i. You can also delete individual fonts, all of the fonts and print a font listing.

  • Page 198: Installing Flash Pcl Macros

    Flash PCL macros may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL macros in the WorkCentre M20i. You can also delete individual macros, all of the macros and print a font listing.

  • Page 199: Installing Flash Postscript Fonts

    Installing Flash PostScript Fonts Flash PS fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PS fonts in the WorkCentre M20i. You can also delete all of the fonts and print a font listing.

  • Page 200: Obtaining Assistance

    To obtain assistance and to edit the local settings, perform these steps: Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Assistance] tab. To obtain internet assistance for [Software Upgrades] and [Browser Software], click the appropriate link in the Assistance frame.

  • Page 201: Maintenance Using Controlcentre

    Maintenance using ControlCentre You can use ControlCentre at a locally connected workstation to: Upgrade firmware Download PCL fonts and macros Download PostScript fonts and macros Xerox WorkCentre M20i System Administration Guide Page 11-33...

  • Page 202: Upgrading Firmware

    Upgrading Firmware Firmware upgrades my be supplied on a CD or as a download from the internet. Use these instructions to install firmware upgrades in the WorkCentre M20i using the ControlCentre application. To upgrade the firmware, perform these steps: Start the ControlCentre application.

  • Page 203: Downloading Pcl Fonts And Macros

    Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL fonts and macros in the WorkCentre M20i. You can also delete individual fonts and macros, all of the fonts and macros and print a listing.

  • Page 204: Downloading Postscript Fonts

    Downloading PostScript Fonts PostScript fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install PostScript fonts in the WorkCentre M20i. You can also delete individual fonts, all of the fonts and print a listing.

  • Page 205: Enabling Or Disabling Auxiliary Access

    Press Access is displayed and press [Enter]. To enable Auxiliary Access, press and press [Enter]. Otherwise display Off and press [Enter]. Xerox WorkCentre M20i System Administration Guide until System until Auxiliary until On is displayed System Admin Tools [Passcode Protect]...
  • Page 206 Page 11-38 Xerox WorkCentre M20i System Administration Guide...

  • Page 207: 12 Problem Solving

    This chapter explains the problem solving procedure and how to seek further assistance. Problem Solving Procedure....12-2 Xerox WorkCentre M20i System Administration Guide Page 12-1...

  • Page 208: Problem Solving Procedure

    Problem Solving Procedure If a problem occurs with the network printing or scan to Email in the WorkCentre M20i, this chapter is used to identify the steps to solve the problem. Use the following procedure to identify and solve the problem: Resolve any local copier or fax problems first.

  • Page 209: Scan To Email

    • Check that the mail server is configured to accept SMTP mail. NOTE: Not all mail servers are configured to accept SMTP Email. The WorkCentre M20i requires a mail server that is configured for SMTP. • If the user accesses the device using a password with the Guest Access feature then the From address cannot be changed.
  • Page 210 • Check that the mapping of the address book is correct as defined in the Import CSV file screen in the device Web UI. NOTE: The WorkCentre M20i will accept .CSV files from most word processing or mail client applications.

  • Page 211: 13 Glossary

    Driver Software that is loaded on the client workstation that prepares data to be sent to the WorkCentre M20i. It is also called a “print driver” or a “print/fax driver”. The WorkCentre M20i drivers are designed specifically for the WorkCentre An acronym for Comma Separated Value.
  • Page 212 Gateway Address The Gateway Address is the IP Address of the gateway, or router, that the WorkCentre M20i will use to access devices on other subnets. HTTP An acronym for Hyper Text Transfer Protocol. This is the Internet standard that supports the exchange of information on the World Wide Web (WWW).
  • Page 213 Routers reduce unnecessary network traffic and control access to segments of the network. An acronym for Server Advertising Protocol. Nodes on a NetWare network broadcast “SAP packets” at intervals to advertise their presence to other nodes. Sequenced Packet See SPX. Exchange Xerox WorkCentre M20i System Administration Guide Page 13-3...
  • Page 214 Address is a unique address that identifies a device in a network. The IP Address has to be set in the WorkCentre M20i by the System Administrator. The IP Address consists of four bytes of information and is expressed as decimal numbers with the bytes separated by dots.
  • Page 215 Authentication 9-7 9-24 Auto Send to Self 9-17 Automatically setting TCP/IP Addresses 2-8 Basic Network Installation 2-1 Xerox WorkCentre M20i System Administration Guide Automatically setting TCP/IP Addresses 2-8 Basic TCP/IP Settings 2-5 Ethernet Port Setup 2-3 Information Checklist 2-2 Manually setting TCP/IP Addresses 2-10...
  • Page 216 Local Address Book 9-25 LPR/LPD Configuration 7-20 NetWare Configuration 7-11 Network Communication Setup 7-4 Network Installation 7-1 Obtaining Assistance 11-32 PCL Flash Font Installation 11-29 PCL Flash Macro Installation 11-30 Printer Definition 11-23 Printer Status 11-21 Xerox WorkCentre M20i System Administration Guide 10-8...
  • Page 217 Notify Toner Low 11-16 Maintenance Using ControlCentre 11-33 Managing Departments 11-5 Manually setting TCP/IP Addresses 2-10 Maximum Mail Size 9-6 Xerox WorkCentre M20i System Administration Guide NetWare 3-1 Information Checklist 3-2 IP NDPS Printing 3-12 IPX Queue Based Printing 3-4...
  • Page 218 Canada 1-5 US 1-5 Workstation Setup Windows 2000 (IPP) 4-12 Windows 2000 (TCP/IP) 4-6 Windows 98/me 4-10 Windows NT V4.0 (TCP/IP) 4-8 Windows XP (IPP) 4-11 Windows XP (TCP/IP) 4-4 Xerox Welcome Center 1-5 Xerox WorkCentre M20i System Administration Guide 4-13...

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