Xerox M20/M20i User Manual
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Xerox M20/M20i User Manual

Xerox printer/fax/scanner/copier user guide m20/m20i
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CopyCentre C20
WorkCentre M20/M20i
User Guide
604E07110

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Summary of Contents for Xerox M20/M20i

  • Page 1 CopyCentre C20 WorkCentre M20/M20i User Guide 604E07110...
  • Page 2 , The Document Company , the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged. Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.

  • Page 3: Table Of Contents

    Help List... 2-18 Machine Setup ... 2-19 Installing Software... 2-23 3 Copy ...3-1 Copying Procedure... 3-2 Basic Copy Features ... 3-6 Special Copy Features ... 3-10 Using Interrupt ... 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i...
  • Page 4 TWAIN Scanner Program ... 8-2 Scanning Procedure... 8-3 9 Machine Administration ...9-1 Machine Setup ... 9-2 Reports ... 9-6 ControlCentre... 9-8 Department Codes... 9-15 Passcode Protection ... 9-22 Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 5 12 Specifications ...12-1 Introduction... 12-2 Printer Specifications... 12-3 Fax Specifications ... 12-4 Scanner and Copier Specifications ... 12-5 General Specifications ... 12-6 Media Specifications ... 12-7 13 Index ...1-1 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page iii...
  • Page 6 Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 7: Welcome

    Regulations - Canada ..... 1-17 Environmental Compliance ....1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-1...

  • Page 8: Introduction

    Introduction The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i are a family of digital devices capable of being used for copying, printing, faxing, scanning and e-mail. The features and functions available on your machine depend on the model purchased: Xerox CopyCentre C20 This model is a digital copier and copies at 20 pages per minute.

  • Page 9: About This Guide

    Throughout this User Guide some terms are used interchangeably: Paper is synonymous with media. Document is synonymous with original. Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is synonymous with the machine. The following table offers further information about the conventions used within this Guide.

  • Page 10: Related Information Sources

    Information available for the products consists of: - This User Guide - The Quick Start Guide - The Quick Install Sheets - The System Administration Guide - The Xerox website http://www.xerox.com Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 11: Customer Support

    If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the...

  • Page 12: Safety

    Safety Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product.
  • Page 13 Quality Standards: The product is manufactured under a registered ISO9002 Quality system. If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number: EUROPE +44 (0) 1707 353434...

  • Page 14: Safety Standards

    Safety Standards EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: TUV Rheinland Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11. USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed.

  • Page 15: Regulatory Information

    Regulatory Information The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.

  • Page 16: Laser Safety

    Reference CFR Changes or modifications to this equipment not specifically approved by the XEROX 47 Part 15 Corporation may void the user's authority to operate this equipment.
  • Page 17 Xerox equipment which has been properly and regularly serviced and maintained should not have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers wishing to complete safety testing should contact Xerox Limited (see page 1-13 for details) for advice prior to any test implementation.
  • Page 18 This will include ensuring XEROX equipment in such premises is safe. XEROX Limited’s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XEROX Limited Customer Service Organization.
  • Page 19 In the event of any defect being noted, the XEROX equipment will be switched off and disconnected from the supply until the defect has been corrected. You will be advised of such action to enable such defects to be corrected.

  • Page 20: Regulations - Europe

    Denmark France Italy In the event of problems, you should contact your local Xerox representative in the first instance. This product has been tested to and is compliant with TBR21, a technical specification for terminal equipment for use on analogue-switched telephone networks in the European Economic Area.

  • Page 21: Regulations - Usa

    WARNING: Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage Telephone Company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
  • Page 22 Telephone Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.

  • Page 23: Regulations - Canada

    This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-17...

  • Page 24: Environmental Compliance

    Environmental Compliance ® Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY ® STAR program of the Environmental Protection Agency. As an ENERGY STAR XEROX has determined that this product meets the ENERGY STAR efficiency.

  • Page 25: Getting Started

    Machine Setup......2-19 Installing Software ......2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1...

  • Page 26: Unpacking

    ( moved, push the switch to the lock position ( Pull open the paper tray and remove the packing material from the tray. Page 2-2 Tape Scanner Module Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 27 Country. WorkCentre M20 and M20i only: Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide AC Power Cord Documentation Drum Cartridge Starter Toner Cartridge Telephone Line Cord Software...

  • Page 28: Machine Overview

    Page 2-4 CopyCentre C20 WorkCentre M20 Standard Standard Standard Standard Standard Standard Standard Standard Option Option Option Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide WorkCentre M20i Standard Standard Standard Option Option Standard Standard Standard Option Standard Option Option...

  • Page 29: Component Location

    Control Panel Scanner Module NOTE: The components on each model vary, this picture represents the WorkCentre M20i with the optional Paper Tray 2. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Document Guides Document Input Paper Tray 1...

  • Page 30: Rear View

    AC Power Cord Connector Paper Exit Extension Power Switch Parallel Connector USB Connector NOTE: The components on each model vary, this picture represents the WorkCentre M20i, standard configuration. Page 2-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 31: Control Panel Overview

    Collated Original Type Color Original Resolution Copy E-mail Menu/Exit Enter Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Navigation keys Menu/Exit Display Feature Status Map Enter Paper Supply Use to enter alpha and symbol characters for the E-mail and Fax functions.
  • Page 32 Directory. (WorkCentre M20i only.) Use to redial the last phone number called or to add a pause when storing a number in the dial directory. (WorkCentre M20i only.) Use to enter alphanumeric characters. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 33 Clear/Clear All (AC) Press once to clear a current entry e.g. an incorrect number or character entry. Press twice to clear all programmed settings, the display requests confirmation. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-9...

  • Page 34: Installing Drum And Toner Cartridges

    Open the front cover. If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 35 Close the front cover and the side message cover. displays. The product returns to Standby mode. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11...

  • Page 36: Making Connections

    AWG telephone and/or answering #26 or larger tele- communication machine. line cord. If required, plug the cord of your extension phone into the EXT jack. Page 2-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 37 If this occurs, select the Slow mode. For information about changing the USB mode, refer to “Machine Setup” on page 2-19. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-13...

  • Page 38: Powering On The Machine

    The power cord must be plugged into a grounded power socket. Press the ON/OFF switch to the ON ( I ) position. The machine displays ’Warming Up Please Wait...’. Page 2-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 39: Loading Paper

    The Paper Trays can hold a maximum of 550 sheets of 80 g/m (20 lb) plain paper. You can use A4, Letter or Legal size paper only. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Rear Guide Page 2-15...
  • Page 40 Ensure that the paper is positioned under the snubbers. Do not fill above the Maximum Fill Line. Page 2-16 Max Fill Line Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Corner snubbers...
  • Page 41 Refer to “Machine Setup” starting on page 2-19 to set the correct size for the Paper Tray. For more detailed information about Paper Supply, refer to the Chapter “Paper and Other Media” starting on page 4-1. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-17...

  • Page 42: Help List

    Help List Printing... displays. The Help List is printed. Press [Menu/Exit] to exit each menu level and return to standby mode. Page 2-18 Menu/Exit E-Mail Feature $ Help List Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter...

  • Page 43: Machine Setup

    Press [Enter] to save your selections. Press [Menu/Exit] to exit each menu level and return to standby mode. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status $ Machine Setup...

  • Page 44: Machine Setup Options

    The information is printed on the bottom edge of each page. Set to On to enable an alarm sound when an error occurs or a fax communication ends. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION...
  • Page 45 Select Country USB Mode Machine ID Date & Time Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SETTINGS Set to On to enable a sound when any key is pressed. The speaker can be set to On, Off or Comm.
  • Page 46 If the received page is outside the discard margin set, it will print on two sheets of paper at the actual size. Margins can be set between 0 - 30mm (1.2"). Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION...

  • Page 47: Installing Software

    Administrator or refer to the System Administration Guide. The Xerox WorkCentre M20 and M20i can be connected directly to the USB or Parallel Port of a host Workstation. A document file can be sent or received from the host Workstation via the appropriate port to the Xerox WorkCentre M20 or M20i.

  • Page 48: Driver Installation

    Check the boxes for the drivers required, PostScript, PCL, PC Scan and ControlCentre. Select [Continue]. You can choose to install as many drivers as you require by checking the appropriate boxes. Page 2-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 49 Reboot the Workstation. Windows will automatically detect new hardware and install the appropriate driver. Follow the instructions for “Workstation Setup” starting on page 2-26 to continue the installation. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-25...

  • Page 50: Workstation Setup

    The window displayed is for a Windows XP operating system. Click on the Printer and select [Properties] from the File menu or the right mouse menu. A properties window will be displayed. Page 2-26 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 51 This is usually LPT1. For a USB connection, check the USB box. Click [OK]. Follow the instructions for “Test Print or Scan” starting on page 2-28 to continue the installation. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-27...

  • Page 52: Test Print Or Scan

    Test Print or Scan To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be submitted from the Workstation. Test Print Perform the following steps: Open a document on the Workstation. Select the Xerox WC M20 Series as the printer to which the document will be sent.

  • Page 53: Copy

    Using Interrupt ......3-14 Compatible Features ..... . 3-17 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-1...

  • Page 54: Copying Procedure

    Page 3-2 Ready To Copy 100% Current Reduction / Enlarge Setting Copy Key Status Map Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Number of Copies Paper Supply...

  • Page 55: Load The Originals

    (12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier Specifications” on page 12-5 for full Document Feeder specifications. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Navigation Keys...

  • Page 56: Document Glass

    Features” on page 3-10. Using the Navigation Keys, select the setting required for the feature and press [Enter]. Page 3-4 Lighten/Darken Reduce/ Enlarge 2 Sided Collated Color Original Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Original Type...

  • Page 57: Enter The Quantity

    Select [No] when all the originals have been scanned, and press [Enter]. Printing commences and copies are delivered to the Output Tray. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Numeric Keypad Clear/Clear All Navigation Keys Start Page 3-5...

  • Page 58: Basic Copy Features

    25 - 100% using the Enter the percentage required using the Numeric Document Feeder. Keypad. The selected number appears on the display. Press [Enter] to save the selection. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide INSTRUCTIONS...
  • Page 59 2 sided originals. Long 1-2 Sided Short 2-1 Sided Long Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to print multiple Press [Copy]. images on a single sheet Press [Reduce/Enlarge]. of paper. The number of images produced is...
  • Page 60 [Enter]. Use for photographs. Use when scanning color Press [Copy]. originals. Press [Color Original]. Use the Navigation Keys to select [On] and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 61 Status " Use to select the paper source. Bypass Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The Status Map identifies Press [Copy]. which paper tray is To select a paper tray, press the [Paper Supply] selected, when a paper key until the required tray is lit on the Status Map.

  • Page 62: Special Copy Features

    Document Glass and press [Start]. Repeat for Side 2 when [Press Start S.2] displays. The machine prints both sides of the ID document on one side of paper. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter TO SELECT...
  • Page 63 Left Margin Right Margin Margin Bottom Margin Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to de-activate the Press [Menu/Exit]. feature. Using the Navigation Keys select [Copy Features] and press [Enter]. Use to erase 6 mm (0.25")
  • Page 64 Select the Paper Tray containing the covers stock Use to add a blank or and press [Enter]. printed front and back Select [Blank] or [Printed] depending on your cover to the copies. requirement, and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 65 Use to print 2 or 4 original 2 Up images reduced on to one page. 4 Up Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to de-activate the Press [Menu/Exit]. feature. Using the Navigation Keys select [Copy Features] and press [Enter].

  • Page 66: Using Interrupt

    The job pauses after the current sheet has been printed or the current original has been scanned. If the current job cannot be interrupted, a message displays. Page 3-14 Copy Key Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Interrupt...
  • Page 67 Features” on page 3-10. Press the feature key required and using the Navigation Keys, select the setting required for the feature. Press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Lighten/Darken Original Type Reduce/ Enlarge 2 Sided...

  • Page 68: Resume Current Job

    The Interrupt feature is deactivated. If required, reorder and reload the originals as instructed and press [Start]. The interrupted job resumes. Page 3-16 Navigation Keys Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Numeric Keypad Start Interrupt Start...

  • Page 69: Compatible Features

    Feeder AutoFit Glass Clone Glass Collate Glass / Document Feeder Key: Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide ID Copy Book Create N Up Copy Booklet Not Book Center & Edges Not Book Center & Edges Not Book Center & Edges Not Book Center &...
  • Page 70 Page 3-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 71: Paper And Other Media

    Setting the Paper Size..... . 4-8 Media Specifications ..... . . 4-9 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-1...

  • Page 72: Loading Paper

    550 sheets of 80 g/m To load paper, pull open the Paper Tray. Push down on the pressure plate until it locks into position. Page 4-2 (20 lb) plain paper. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 73 If loading Letterhead, ensure the and if the problem design is face-up and the top continues, use the Bypass Tray. edge of the sheet is placed at the right side. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Rear Guide Page 4-3...
  • Page 74 Close the Paper Tray. Use the instructions “Setting the Paper Size” on page 4-8 to set the correct size for the Paper Tray. Page 4-4 Max Fill Line Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Corner snubbers...

  • Page 75: Using The Bypass Tray

    Transparency Label Cardstock The height is measured with the stack of sheets laid on a flat surface. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Status Map MAXIMUM STACKING HEIGHT 100 sheets or 9 mm (0.35 inch) 10 envelopes or 9 mm (035 inch) 30 sheets or 9 mm (0.35 inch)

  • Page 76: Loading The Bypass Tray

    Ensure you have not loaded too much print media. The stack should be under the Max. Fill Line. Page 4-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper Support Bypass Tray...
  • Page 77 Keys to select the Paper Type being loaded and press [Enter]. Use the instructions “Setting the Paper Size” on page 4-8 to set the correct size for the Bypass Tray. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Status Map Enter Paper Supply...

  • Page 78: Setting The Paper Size

    Use the Navigation Keys to select the Paper Size required and press [Enter] to save the selection. Repeat the procedure for [Tray 2 Size] if available, and [Bypass Size]. Press [Menu/Exit] to exit each menu level and return to Standby mode. Page 4-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 79: Media Specifications

    Hagaki (5.83 x 8.27 inch) Depending on paper thickness, maximum capacity may be reduced. Feed one sheet at a time through the Bypass Tray if jams occur. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper Tray INPUT SOURCE CAPACITY...

  • Page 80: Media Guidelines

    Do not load more than 10 sheets of special media into the Bypass Tray at a time. Page 4-10 F and 86 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide F (15 C to 30 C). The relative...
  • Page 81 Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide C (392 Page 4-11...
  • Page 82 Page 4-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 83: 5 E-Mail

    5 E-mail The E-mail function is available as standard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20. Sending an E-mail ......5-2 Basic E-mail Features .

  • Page 84: Sending An E-Mail

    (12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier Specifications” on page 12-5 for full Document Feeder specifications. Page 5-2 Document Guides (20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 85 5-7, and “Special E-mail Features” on page 5-9. Using the Navigation Keys, select the setting required for the feature and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Original Type E-mail key 2 Sided Color...
  • Page 86 The closest matching addresses [Local] and press [Enter]. stored in the Address Book display. Use the Navigation Keys to select the required address and press [Enter]. Page 5-4 From: Alphabet Keyboard Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Key...

  • Page 87: Send To Myself

    Select [Yes] to review the addresses you have entered, and if necessary make changes. If a review is not required, select [No]. Press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Another Address? [Done] Send to Myself? [Yes] Review Addresses?
  • Page 88 Select [No] when all the originals have been scanned, and press [Enter]. The E-mail is sent. Page 5-6 Mail Subject: Select File Type Navigation Keys Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide [PDF] Start...

  • Page 89: Basic E-Mail Features

    Photo Color Original " Use to scan and send a color original. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Original Type Resolution OPTIONS Select if your original is 2 Press [E-mail]. Sided. Press [2 Sided].
  • Page 90 Scans using a resolution of 400 x 400 dots per inch (dpi). Produces high quality output ideal for graphics and photos. May take longer to process. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 91: Special E-Mail Features

    Group Mail " You can store several E-mail address in a specific Group. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Navigation Keys OPTIONS Use to create a new Press [Menu/Exit]. Select [E-mail Features] and Group. press [Enter].
  • Page 92 Select [Group Mail] and press [Enter]. Select [Send] and press [Enter]. Enter the Group Number and press [Enter]. Enter the Sender’s name and select other features as required. Press [Start] to activate the job. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 93 Delete memory, in the Local Address Book. Send Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to add entries to the Press [Menu/Exit]. Select [E-mail Features] and Local Address book. press [Enter]. Select [Local Address Book] and press [Enter].
  • Page 94 Select [Print Address Book] and press [Enter]. mail Groups. Select the required option and press [Enter]. Use to print both the The selected list prints. Individual and Group E- mail address lists. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 95: Using The Global Address Book

    10. After entering all the addresses, select [Done] and press [Enter]. Enter the Sender’s name and select other features as required. Press [Start] to activate the job. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-13...
  • Page 96 Page 5-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 97: Fax

    6 Fax The Fax function is available as standard on the Xerox WorkCentre M20i. Faxing Procedure ......6-2 Dialing Methods.

  • Page 98: Faxing Procedure

    (12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier Specifications” on page 12-5 for full Document Feeder specifications. Page 6-2 Document Guides (20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 99 Document Feeder is closed. Select the Fax key Press the [Fax] key to activate Fax mode. The Fax key remains illuminated when selected. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Key Page 6-3...

  • Page 100: Select The Fax Features

    Pressing the [Clear/Clear All] key will delete the entire fax number entered. Page 6-4 Lighten/Darken 2 Sided Color Original Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Original Type Resolution Numeric Keypad Clear/Clear All...

  • Page 101: Job Status

    Select [Cancel Job?] and press [Enter]. A confirmation message displays, select [1:Yes] and press [Enter]. Press [Menu/Exit] to exit Job Status. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Navigation Keys Job Status Enter Navigation Keys Start Page 6-5...

  • Page 102: Dialing Methods

    Select [Yes] to add more originals, or [No] to begin transmission. Press [Enter]. The machine automatically sends the fax to each of the numbers in the Group. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 103 Numbers which have already been entered recently can be quickly accessed using the Redial function. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Load the originals and select [Fax]. Press [Manual Group]. The display requests a destination fax number.

  • Page 104: Basic Fax Features

    Select if your original is 2 Press [Fax]. Sided. Press [2 Sided]. Select if your original is 1- Using the Navigation Keys, select the option Sided. required and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide INSTRUCTIONS...
  • Page 105 " Use to increase sharpness and Fine clarity. Super Fine Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use for documents Press [Fax]. containing mostly text. Press [Original Type]. Use for documents with Using the Navigation Keys, select the option mixed text and graphics.

  • Page 106: Special Fax Features

    Select [Start Time] and enter a date and time to start the Toll Save period. Press [Enter]. Select [End Time] and enter a date and time to end the Toll Save period. Press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter INSTRUCTIONS...
  • Page 107 " Use to set a specific time for sending your fax. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Used to enter the fax Press [Menu/Exit]. phone number for the Using the Navigation Keys select [Fax Features] remote machine.
  • Page 108 To store the originals in the Bulletin Board select [On]. If the Bulletin Board is not required, select [Off]. Press [Start]. The originals are scanned into memory ready to be polled. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 109 Use to send faxes that are going to the same location, in one batch. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to retrieve a Press [Menu/Exit]. document from a remote Using the Navigation Keys select [Fax Features] fax machine at a specified and press [Enter].

  • Page 110: Mailbox

    [Enter]. The originals are scanned and stored in the mailbox. The display shows the number of pages stored. Page 6-14 Menu/Exit Fax Features $ Mailbox Mailbox No: Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter...

  • Page 111: Printing Mailbox Contents

    Enter the box number for the mailbox and press [Enter]. Enter the passcode for the mailbox and press [Enter]. The contents of the mailbox are printed and deleted. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Menu/Exit Enter Mailbox [Print] Mailbox No:...

  • Page 112: Deleting Mailbox Contents

    Enter the box number for the mailbox and press [Enter]. Enter the passcode for the mailbox and press [Enter]. The contents of the mailbox are deleted. Page 6-16 Menu/Exit Mailbox No: Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Mailbox [Delete]...

  • Page 113: Polling From A Mailbox

    If you set a time earlier than the current time, the originals will be retrieved at that time the following day. The mailbox will be polled at the specified time. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Menu/Exit Enter...

  • Page 114: Sending To A Mailbox

    If you set a time earlier than the current time, the job will be sent at that time the following day. The originals will be sent to the mailbox at the specified time. Page 6-18 Menu/Exit Mailbox No: Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Mailbox [Send]...

  • Page 115: Fax Setup Options

    Press [Enter] to save your selections. Press [Menu/Exit] to exit each menu level and return to standby mode. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status Machine Setup $ Fax Setup...
  • Page 116 Use to set fax jobs to print 2 sided, with the binding edge on the long edge. Short Edge Use to set fax jobs to print 2 sided, with the binding edge on the short edge. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION...
  • Page 117 Speed Dials Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter a speed dial number using the Numeric Keypad and then press [Enter]. If a number is already stored in the location a message displays. Enter a different Speed Dial number.
  • Page 118 Sets the machine to print a transmission report for every fax transmission. De-activates printing a transmission report. On-Err Sets the machine to print a transmission report only if an error has occurred. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 119: Print

    Ringer Junk Fax Setup Secure Receive Fax Auto Tray Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Use to activate the machine performing an automatic reduction for over-sized fax jobs. Use to de-activate the automatic reduction. Over-sized jobs are printed on two pages.
  • Page 120 Dial Mode Tone Selects the default dial mode. Pulse Page 6-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 121 7 Print Direct Printing using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i. Networked Printing is available as standard on the Xerox WorkCentre M20i and is optional on the Xerox WorkCentre M20.

  • Page 122: Printing A Document

    Windows 2000 Windows NT V4.0 Windows 95/98/Millennium Edition Your Workstation and the Xerox WorkCentre M20 or M20i must be connected and configured for printing from these environments. There are two printer drivers supplied, a PostScript driver and a PCL driver.

  • Page 123: Printer Settings

    Select File > Print > Properties or File > Print Setup from within any Windows application. Select Xerox WC M20 Series printer from the Printers folder, then select File > Properties (or select the printer icon in the Printers folder, and click the right mouse button).
  • Page 124 Windows XP Select File > Print > Properties from within any Windows application. Select Xerox WC M20 Series printer from the Printers and Faxes folder, click the right mouse button, then select Printing Preferences from the drop-down list. Page 7-4...

  • Page 125: Pcl Driver

    Settings made when Printer Properties are accessed through an application File menu and Print or Print Setup will remain active until the application you are printing from is closed. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-5...

  • Page 126: Layout Tab

    Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Favorites Use this option to store your selections for a particular job. After making selections, enter a job title in the window and select [Save].

  • Page 127: Paper Tab

    Use to select the required Use to select the required paper source for a cover paper source for the job. page. Banner Page Use to select whether a banner page is required. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-7...

  • Page 128: Image Options Tab

    You can Page 7-8 Print Quality Mode 300 dpi is the lowest. Graphic Options also select to print all text in black. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 129: Output Options Tab

    Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job. Collate Select to produce collated output Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-9...

  • Page 130: Watermark Tab

    Watermark. Message Angle Select to print the Watermark horizontally, vertically or a specified angle. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Font Attributes Select the font type, style, size and greyscale to use for your Watermark.

  • Page 131: About Tab

    The About Tab provides information about the printer driver. It provides the program version number and copyright information relating to the printer driver. Clicking on this page will connect you to the Xerox website, provided you have access to the Internet Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 132: Postscript Driver

    Settings made when Printer Properties are accessed through an application File menu and Print or Print Setup will remain active until the application you are printing from is closed. Page 7-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 133 Calendar orientation. Page Order Use to print in forward or reverse order. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Portrait Use to print across the width of the page, letter style. Closes the dialog and...
  • Page 134 Paper / Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu. Page 7-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 135: Scan

    TWAIN Scanner Program ....8-2 Scanning Procedure ..... . . 8-3 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 8-1...

  • Page 136: Twain Scanner Program

    TWAIN Scanner Program The Xerox WorkCentre M20 and M20i TWAIN Scanner program is used to scan images, graphics, photographs, and printed text. Documents can be fed from the Document Feeder or placed on the Document Glass. The TWAIN driver is a program for PC printing that supports Windows 95, Windows 98, Windows NT4.0, Windows 2000, Windows ME and Windows XP environments.

  • Page 137: Scanning Procedure

    Align the stack with the left and rear edges of the tray. Adjust the guides to just touch the edges of the originals. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Document Guides Page 8-3...

  • Page 138: Select The Scan Features

    Customize the settings available on the TWAIN driver for the job, for example Image Input, Resolution, and Reduce/Enlarge. Page 8-4 (20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 139 Select [File] and [Save]. The image is saved and can now be used in another document if required. Remove your original from the Document Glass or Document Feeder. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Preview Scan Page 8-5...
  • Page 140 Page 8-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 141: Machine Administration

    Maintenance Tools......9-25 Enabling or Disabling Auxiliary Access ..9-31 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-1...

  • Page 142: Machine Setup

    Press [Enter] to save your selections. Press [Menu/Exit] to exit each menu level and return to standby mode. Page 9-2 $ Machine Setup Fax Setup Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status Machine Setup [Tray 1 Size]...
  • Page 143 Power Save Time Out Stamp RX Name Alarm Sound Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SETTINGS LTR / A4 / LGL / Folio Use to set the default paper size for Tray 1. Paper Size options are Letter, A4, Legal (216 x 356 mm / 8.5 x 14 inch) or Folio.
  • Page 144 Use to enter the fax number and name of the machine. Name Enter the current date and time using the Numeric Keypad. Use Clock Mode to set whether the machine uses a 12 or 24 hour clock. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION...
  • Page 145 OPTION Clock Mode Toner Save Discard Size Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SETTINGS 12 hour The machine can be configured to display time using either a 12-hour or 24-hour format. 24 hour If On, the machine produces a lower quality output to reduce toner consumption.

  • Page 146: Reports

    This report lists the billing counters and their current amounts. Provides connection information for the E-mail function. Provides User Authentication information for the E-mail function. Use this option to print all the available reports. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 147: Printing Reports

    [Reports] and press [Enter]. Using the Navigation Keys select the required report and press [Enter]. The report is processed and printed. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status System Admin Tools $ Reports Reports...

  • Page 148: Controlcentre

    After setting up Fax options or creating phonebooks, simply click [Apply] on the ControlCentre screen to download the new settings to the machine. Installing ControlCentre When Xerox WorkCentre M20i software is installed the ControlCentre utility is installed automatically. For information on installing refer to “Maintenance Tools” on page 9-25.

  • Page 149: Using Controlcentre

    When the settings on ControlCentre are changed, or when ControlCentre is run, the settings on the machine and on ControlCentre will be automatically updated to the latest settings made either on the machine or on ControlCentre. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-9...

  • Page 150: Settings Tab

    ControlCentre with the ControlCentre to the machine’s current WorkCentre M20i. settings. Advanced Tab Click on the [Advanced] tab to change the Machine Setup options applicable to Fax. Page 9-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 151: Phonebook Tab

    Click on the [Phonebook] tab to create and edit phonebook entries for use with Fax. Phonebook entries Allows a selected phonebook entry to be edited in a separate Edit dialog Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Deletes a selected Deletes all phonebook phonebook entry Retrieves the phonebook...

  • Page 152: Information Tab

    For further information, please refer to the System Administration Guide. Page 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Number of scans using the Document Feeder Number of scans from the Document Glass Number of jams...

  • Page 153: Printer Tab

    Printer Tab Click on the [Printer] tab to set default print options. PCL Tab Click on the [PCL] tab to set options for PCL printing. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-13...

  • Page 154: Postscript Tab

    Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use this tab to install flash PCL fonts and macros on the Xerox WorkCentre M20 or M20i. You can also delete individual fonts and macros, delete all of the fonts and macros and print a font listing.

  • Page 155: Department Codes

    The first time you access Department, you will be prompted to enter a master access code then re-enter it to confirm the code. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status System Admin Tools [Passcode Protect]...

  • Page 156: Printing Department Data

    [System Admin Tools] and press [Enter]. If the System Admin Tools have already been passcode protected, type in the password and press [Enter]. Page 9-16 System Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Department [Set]...
  • Page 157 Select [Print] using the Navigation Keys and press [Enter]. Select the required report and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide System Admin Tools [Department] Department [Print] Page 9-17...

  • Page 158: Managing Departments

    Select [Management] using the Navigation Keys and press [Enter]. Page 9-18 System Admin Tools [Passcode Protect] System Admin Tools Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide [Department] Department [Management]...
  • Page 159 [All] and press [Enter]. To remove individual Department Codes, select [Each], press [Enter], enter the Department Number and confirm the removal. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Management [Department Mode] Management [Clear Department] Page 9-19...

  • Page 160: Changing The Master Code

    Select [Change M. Code] and press [Enter]. Page 9-20 System Admin Tools [Passcode Protect] System Admin Tools [Change M Code] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide [Department] Department...
  • Page 161 To change the Master Code, select [Change] and press [Enter]. Enter the new Master Code. To remove the Master Code, select [Delete] and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Change M Code [Change] Page 9-21...

  • Page 162: Passcode Protection

    Simply press [Enter] when requested to enter the passcode. If you enabled Passcode Protection, refer to “Change the Passcode” starting on page 9-23 to enter the new passcode. Page 9-22 System Admin Tools [Passcode Protect] Passcode Protect Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide [Yes]...

  • Page 163: Change The Passcode

    [Enter]. This will be blank if you have just enabled Passcode Protection Enter the new passcode and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide System Admin Tools [Passcode Protect] System Admin Tools [Change Passcode]...

  • Page 164: Clear Memory

    The choices are: Fax Phone Book Fax RX History Fax TX History System Data Email TX History Email Address Book Page 9-24 System Admin Tools [Passcode Protect] [Fax Phone Book] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Clear Memory...

  • Page 165: Maintenance Tools

    Notify Toner Low New Drum Clean Drum Billing Counters These tools can also be accessed using Xerox CentreWare, refer to the System Administration Guide for more information. Check the Serial Number Press the [Machine Status] key. Using the Navigation Keys select [System Admin Tools] and press [Enter].
  • Page 166 [Enter]. Select [Serial Number] and press [Enter]. The serial number of the Xerox WorkCentre M20 or M20i is displayed. Press [Menu/Exit] to exit this function. Page 9-26 [Serial Number] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance...

  • Page 167: Notify Toner Low

    Select [On] and press [Enter]. When prompted, enter: Your Customer Number Your Customer Name The Supplier’s Fax Number The Suppliers Name Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide System Admin Tools [Passcode Protect] Maintenance [Notify Toner Low] Notify Toner Low...

  • Page 168: New Drum

    To set the drum counter to zero, select [On] and press [Enter]. Otherwise, select [Off] and press [Enter] to exit the selection. Page 9-28 System Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide New Drum [On]...

  • Page 169: Clean Drum

    Select [Clean Drum] and press [Enter]. The Xerox WorkCentre M20 or M20i will print a special cleaning page. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide System Admin Tools [Passcode Protect] System Admin Tools [Clean Drum] Page 9-29...

  • Page 170: Billing Counters

    [Enter]. Select [Billing] and press [Enter]. Select the required Counter and press [Enter]. Page 9-30 System Admin Tools [Passcode Protect] System Admin Tools Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide [Billing]...

  • Page 171: Enabling Or Disabling Auxiliary Access

    Select [Auxiliary Access] and press [Enter]. To enable Auxiliary Access, select [On] is displayed and press [Enter]. Otherwise, select [Off] and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Enter Machine Status System Admin Tools [Passcode Protect]...
  • Page 172 Page 9-32 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 173: 10 Maintenance

    Ordering Supplies ......10-4 Customer Replaceable Units ....10-5 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-1...

  • Page 174: Cleaning

    Document Glass and CVT Glass until they are clean and dry. Wipe the underside of the Document Feeder until it is clean and dry. Close the Document Feeder. Page 10-2 CVT Glass Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 175: Control Panel And Lcd

    Control Panel and LCD screen with a soft, lint-free cloth, lightly dampened with water. Outside Areas of the Machine Use a cloth moistened with water to clean the outside areas of the machine. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-3...

  • Page 176: Ordering Supplies

    The Toner Cartridge and the Drum Cartridge are available as customer replaceable units. The customer replaceable unit part numbers are listed below: To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number.

  • Page 177: Customer Replaceable Units

    This procedure can only be performed once prior to changing the Toner Cartridge. Pull the release latch to open the side cover. CAUTION: Ensure the side cover is always open before opening the front cover. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-5...
  • Page 178 Reinstall the toner cartridge, then lock the lever. Close the front cover and the side cover. The display shows [New Toner?], select [No] and press [Enter]. The machine returns to standby. Page 10-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 179: Replacing The Toner

    For instructions on setting the Send Toner Low Information to On, refer to “Maintenance Tools” on page 9-25. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-7...

  • Page 180: Drum Cartridge

    Pull the release latch to open the side cover. CAUTION: Ensure the side cover is always open before opening the front cover. Open the front cover. Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 181 Pull out the used drum cartridge. Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9...
  • Page 182 If the counter is not reset, ‘Drum Warning’ may appear before the new drum reaches its maximum life. To reset the counter manually refer to the “Maintenance Tools” on page 9-25. Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 183: 11 Troubleshooting

    LCD Error Messages ..... 11-11 Problem and Solutions Charts ....11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-1...

  • Page 184: General

    Always set the guides in the Paper Trays to the size of the media in the tray. Ensure paper clips and paper debris do not contaminate the machine. Page 11-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 185: Fault Clearance

    Document Jam LED on the Status Map will flash. Details for clearing the three areas of the Document Feeder are given below. Input Misfeed Open the Document Feeder top cover. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Status Map Document Jams Paper...
  • Page 186 If the jammed document cannot be easily removed, skip to Roller Misfeed. Close the Document Feeder and reload the documents. Page 11-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...
  • Page 187 Carefully pull the document to the right using both hands. Close the Document Feeder and reload the documents. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-5...

  • Page 188: Paper Jams

    If there is any resistance and the paper does not move immediately when pulled, pull the release lever to open the side cover. Carefully remove the misfed paper in the direction shown. Page 11-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 189: Paper Exit Area

    CAUTION: Ensure the side cover is always open before opening the front cover. Open the front cover. Pull down on the Fuser Lever. This will release pressure on the paper. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-7...
  • Page 190 Gently pull the paper out through the exit area. Push the Fuser Lever up. Turn the Jam Remove Lever back to the original position. Close the front cover and side cover. Page 11-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 191: Sided Jam

    Status Map will flash. ’Bypass Jam’ may also occur when the paper has not fed correctly in the machine. Open the Bypass Tray and pull the paper out of the machine. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-9...

  • Page 192: Customer Support

    If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly. If you need further assistance or information, please visit the Xerox website for online solutions and support: If the problem persists, contact the Xerox Welcome Center or your local Xerox representative.

  • Page 193: Lcd Error Messages

    Fuser Error, Open Heat Error, Heating Error and Overheat Group Not Available Incompatible Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide MEANING The machine detects non Open the side cover and remove any jammed feeding from the bypass paper.
  • Page 194 Or, when setting up to poll another fax machine, you have used an incorrect poll code. The toner cartridge is not Install the toner cartridge. Refer to “Toner installed. Cartridge” on page 10-5. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SOLUTION...
  • Page 195 Power Failure Toner Empty Toner Low Retry Redial? Function Full Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide MEANING The speed dial location has no number assigned. The recording paper in Load the recording paper in the paper tray.

  • Page 196: Problem And Solutions Charts

    Document Feeder. Replace the paper in the tray with paper from a new package. In high humidity areas do not leave paper in the product for extended periods of time. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 197: Printing Problems

    PROBLEM The product does not print Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SUGGESTED SOLUTION Fan the stack of paper, then turn it over in the tray. Replace paper in paper tray with a fresh supply. Check/adjust paper guides.
  • Page 198 Printing over uneven If printing onto envelopes, change the printing surfaces. layout to avoid printing over areas that have overlapping seams on the reverse side. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SUGGESTED SOLUTION...
  • Page 199 Failure Connection Failure Authentication Failure Authentication Required Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide PROBABLE CAUSE The paper may be too Try printing with a different batch of paper. Do damp. not open packages of paper until necessary so that the paper does not absorb too much moisture from the air.
  • Page 200 Group that is full with maximum entries. Displayed when entering an entry which already exists in the Address book. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide SUGGESTED SOLUTION...

  • Page 201: Faxing Problems Solution Chart

    Originals are not sent even if operations are carried out normally Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide PROBABLE CAUSE Displayed when the E- Ensure the E-mail address does not have any...
  • Page 202 Refer to “Maintenance Tools” on page 9- 25 for instructions. Ensure there enough toner. Check with the party sending the fax that the original was placed correctly when scanned at the remote Fax. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide...

  • Page 203: 12 Specifications

    General Specifications..... 12-6 Media Specifications ..... . 12-7 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-1...

  • Page 204: Introduction

    Introduction The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i adhere to strict specifications, approvals and certifications. These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state. Use the specifications listed in this chapter to quickly identify the capabilities of the machine.

  • Page 205: Printer Specifications

    ITEM Emulation Resolution Printing speed Effective printing width Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION PCL6 True 600 x 600 dpi, 1200 dpi class 20 ppm for A4 / 21 ppm for Letter 208 mm (8.2 inches) for letter / legal (216 x 356 mm / 8.5 x 14 inch)

  • Page 206: Fax Specifications

    Bypass Tray: Document Feeder: Up to 50 pages 80 g/m Platen: 1 page Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 203 x 98 dpi 203 x 196 dpi 300 x 300 dpi 203 x 392 dpi 406 x 394 dpi (12.5 ~ 28 lb)

  • Page 207: Scanner And Copier Specifications

    Maximum document width Multi copy range Reduction & Enlargement Maximum print edge margin First Copy Out Time Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION CCD, Flat-bed 20 A4 / 21 Letter Copies Per Minute 2.5 msec/line MONO...

  • Page 208: General Specifications

    540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2 C20 = 32MB, M20 = 32MB, M20i = 80MB Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 550 sheets 80 g/m (20 lb)

  • Page 209: Media Specifications

    Media Specifications ITEM Paper types available Paper Sizes Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide DESCRIPTION Plain paper, OHP film, Label, Envelope, Card, Postcard Paper Type Letter Legal JIS B5 Executive A6 card Post Card 4x6 HagaKi...
  • Page 210 Plain Paper Bypass Tray Plain Paper, Envelope, Transparency, Label, Cardstock Duplex Plain Paper Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Sizes Thickness A4, Letter, Legal, 60 ~ 90 g/m Folio (16lb ~ 24lb) A4, Letter, Legal, 60 ~ 160 g/m...

  • Page 211: Index

    Batch TX 6-13 Billing Counters 9-30 Book Copy copy 3-12 Bypass Tray 4-5 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3...
  • Page 212 Fax Features 6-8 Fax Number 6-4 Fax Setup Options 6-19 Fax Specification 12-4 Faxing Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 3-16...
  • Page 213 Preparation 4-2 Stock Types 4-9 Local Connection Driver Installation 2-24 Test Print 2-28 Test Scan 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Workstation Setup 2-26 Location of Components 2-5 Machine Overview 2-4 Machine Setup 2-19 ControlCentre 9-8...
  • Page 214 Software Installation 2-23 Solutions, Copier Problems 11-14 Solutions, Faxing Problems 11-19 Solutions, Printing Problems 11-15 Solving Problems 11-14 Specifications Fax 12-4 General 12-6 Paper 12-7 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 3-14 3-16 10-7 2-20 10-7...
  • Page 215 Toner Save Mode 10-5 Total Number of Prints 9-12 Transparencies copy 3-13 Troubleshooting Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copier Problems Solution Chart 11-14 Fault Clearance 11-3 Faxing Problems Solution Chart 11-19 General Problems 11-2 LCD Error Messages 11-11...

This manual is also suitable for:

Workcentre m20Workcentre m20iCopycentre c20

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