Downloading Eagleeye Director Logs; Call Detail Report (Cdr) - Polycom RealPresence Group 550 Administrator's Manual

Administrator's Guide for the Polycom RealPresence Group Series
Setting
Remote Log Server
Transport Protocol
Enable H.323 Trace
Enable SIP Trace
Send Diagnostics
and Usage Data to
Polycom

Downloading EagleEye Director Logs

The Polycom EagleEye Director logs contain important status and debug information that is not included in
the logs available for the RealPresence Group system.
Follow these steps to download the log information to a USB device:
1 Attach a USB storage device formatted in FAT32 to the back panel of the EagleEye Director.
2 Restart the EagleEye Director by following these steps:
a Unplug the 12v adaptor attached to the side of the EagleEye Director.
b Wait a 5 seconds.
c Plug the 12v adaptor into the side of the EagleEye Director.
It could take up to two minutes for the EagleEye Director to restart.
3 Remove the USB storage device.
A log file using the name format of rabbiteye_info_XXXXX.tar.gz is generated on the USB
storage device.

Call Detail Report (CDR)

When enabled by going to Admin Settings > General Settings > System Settings > Recent Calls in the
Polycom RealPresence Group system web interface, the Call Detail Report (CDR) provides the system's
call history. Within 5 minutes after ending a call, the CDR is written to memory and then you can download
the data in CSV format for sorting and formatting.
Every call is added to the CDR, whether it is made or received. If a call does not connect, the report shows
the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference
number.
The size of a CDR is virtually unlimited, but can become unmanageable if you don't download the record
periodically. If you consider that 150 calls result in a CDR of approximately 50 KB, you might set up a
schedule to download and save the CDR after about every 1000 - 2000 calls just to keep the file easy to
download and view. Remember that your connection speed also affects how fast the CDR downloads.
Polycom, Inc.
Description
Specifies the type of transport protocol:
• UDP
• TCP
• TLS (secure connection)
Logs additional H.323 connectivity information.
Logs additional SIP connectivity information.
Sends crash log server information to Polycom to help us analyze and improve the
product. Click the Polycom Improvement Program button to view information about
how your data is used.
Diagnostics, Status, and Utilities
161