View Call Statistics For An Active Point-To-Point Call On The Polycom Touch Control; View Call Statistics For An Active Multipoint Call On The Polycom Touch Control; Provisioning Service Registration Failure; Call Detail Report (Cdr) - Polycom RealPresence Group Series Administrator's Manual

View Call Statistics for an Active Point-to-Point Call on the Polycom
Touch Control
During a point-to-point call, you can view call statistics about a call participant or about an active stream.
Procedure
1. Touch Participants.
Participant information displays.
2. Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch
individual stream view you can touch Next Stream to view the next stream in the list.
View Call Statistics for an Active Multipoint Call on the Polycom
Touch Control
During a multipoint call, you can view call statistics about any of the call participants or about an active
stream.
Procedure
1. Touch Participants. A list of participants in the call displays.
2. Touch View Call Statistics and do one of the following:
• To view a participant's details, navigate to the desired participant, and touch
• The participants' active streams are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch "I".
• From an individual stream view you can select Next Stream to view the next stream in the
stream list. To quickly access a list of all active audio, video, and content streams within the
call, navigate to Active Streams. This setting is available in SVC calls only. Select the
desired stream and touch "I".

Provisioning Service Registration Failure

If automatic provisioning is enabled but the RealPresence Group Series system does not register
successfully with the provisioning service, you might need to change the Domain, User Name, Password,
or Server Address used for registration. For example, users might be required to periodically reset
passwords used to log into the network from a computer. If such a network password is also used as the
provisioning service password, you must also update it on the system. To avoid unintentionally locking a
user out of network access in this case, systems do not automatically retry registration until you update
the settings and register manually on the Provisioning Service screen.

Call Detail Report (CDR)

When enabled, the Call Detail Report (CDR) feature keeps a record of every incoming, outgoing, and
missed call that occurs on the system. If a call does not connect, the report shows the reason. In
multipoint calls, each far site is shown as a separate call, but all have the same conference number.
Polycom, Inc.
Troubleshooting
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