Xerox Phaser 6115MFP Service Manual page 187

Phaser 6115MFP Multifunction Product Service Manual
Troubleshooting Procedure Table
Step Actions and Questions
Does the paper size loaded
1
in the tray match the
selected paper size?
2 Inspect the Imaging Unit.
Are the spots in a single
color?
Is there dirt or scratches on
3
the photo conductor
surface?
Check the Transfer Belt
4
Unit.
Is the Transfer Belt dirty or
scratched?
Is the Transfer Roller
5
scratched?
Check the paper path.
6
Is there a foreign object or
obstruction in the path?
Inspect the Fusing Unit.
7
Is the Fuser Roller dirty or
scratched?
Has the problem been
8
eliminated?
Print-Quality Troubleshooting
Yes No
Go to Step 2. Correct the paper size
mismatch. If problem
persists, go to Step 2.
Replace the Imaging Go to Step 3.
Unit (page 8-13). If the
problem persists, go
to Step 3.
If there is dirt on the Go to Step 4.
surface, carefully clean
the surface. If there are
scratches, replace the
Imaging Unit
(page 7-11). If the
problem persists, go
to Step 4.
If the surface is dirty, Go to Step 5.
wipe the surface clean
with a soft cloth. If the
belt is scratched,
replace the Transfer
Belt Unit (page 8-33)
then go to Step 5.
Replace the roller Go to Step 6.
(page 8-84). If the
problem persists, go
to Step 6.
Remove the object and Go to Step 7.
reprint the test sheet.
If the problem
persists, go to Step 7.
Replace the Fusing Go to Step 8.
Unit (page 8-36). If the
problem persists, go
to Step 8.
Complete Replace the problem
toner cartridge
(page 7-11).
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