Service Support - Emerson Rosemount 3051S Series Reference Manual

Troubleshooting
October 2016
5.3

Service support

To expedite the return process outside of the United States, contact the nearest Emerson
tive.
Within the United States, call the Rosemount National Response Center using the 1-800-654-RSMT
(7768) toll-free number. This center, available 24 hours a day, will assist you with any needed information
or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the product was
last exposed.
Individuals who handle products exposed to a hazardous substance can avoid injury if they are informed
of and understand the hazard. If the product being returned was exposed to a hazardous substance as
defined by OSHA, a copy of the required Material Safety Data Sheet (MSDS) for each hazardous
substance identified must be included with the returned goods.
Rosemount National Response Center representatives will explain the additional information and
procedures necessary to return goods exposed to hazardous substances.
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Troubleshooting