Return Of Materials; Service Support - Emerson Rosemount 1199 Reference Manual

Reference Manual
00809-0100-4002
6.3

Return of materials

Within the United States, call the North American Response Center using the 1-800-654-
RSMT (7768) toll-free number. This center, available 24 hours a day, will assist you with
any needed information or materials.
Outside of the United States, contact your local Emerson representative (support center
addresses and phone numbers are on the Title Page of this manual).
The center will ask for product model and serial numbers, and will provide a Return
Material Authorization (RMA) number. The center will also ask for the name of the process
material the product was last exposed to.
WARNING
Mishandling products exposed to a hazardous substance can cause death or serious injury.
If the product being returned was exposed to a hazardous substance as defined by OSHA,
a copy of the required Material Safety Data Sheet (MSDS) for each hazardous substance
identified must be included with the returned goods.
6.4

Service support

To expedite the return process outside of the United States, contact the nearest Emerson
representative.
Within the United States, call the Emerson Instrument and Valves Response Center using
the 1-800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will
assist you with any needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return
Material Authorization (RMA) number. The center will also ask for the process material to
which the product was last exposed.
CAUTION
Individuals who handle products exposed to a hazardous substance can avoid injury if they
are informed of and understand the hazard. If the product being returned was exposed to
a hazardous substance as defined by OSHA, a copy of the required Material Safety Data
Sheet (MSDS) for each hazardous substance identified must be included with the returned
goods.
Emerson Instrument and Valves Response Center representatives will explain the
additional information and procedures necessary to return goods exposed to hazardous
substances.
Rosemount DP Level
Maintenance and Troubleshooting
May 2020
95