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Troubleshooting
Contacting Teledyne Hanson Research for Technical Support
For technical support, please submit a TSR form located at:
http://www.teledynehanson.com/tech-support-request
or e-mail hansontechsupport@teledyne.com
If you require phone support, please call 818.882.7266 and select the option for
Technical Support. Please have the following information available:
1.
Instrument Type
2.
Serial Number
3.
Firmware Version
4.
What is the system configuration? How is the Vision tester connected to
other equipment?
5.
How long did the equipment work before the problem occurred?
6.
How old is the equipment?
7.
Were there any recent repairs or maintenance on the unit?
8.
How is the system being used? What is the application?
9.
Detailed information about the problem. What is working and what is not?
10. The troubleshooting steps that have already been taken.
Vision G2 Testers User Guide—74-108-800 Rev. H—12 June 2019
Troubleshooting
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Table of Contents
Troubleshooting
