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The touch screen prompts the following warning:
•
Tap OK to reboot the phone.
The phone begins rebooting. Any reboot of the phone may take a few minutes.
To reboot the phone via web user interface:
•
Click on Settings->Upgrade.
•
Click Reboot to reboot the IP phone.
The phone begins rebooting. Any reboot of the phone may take a few minutes.
Password Issues
How to restore the administrator password?
Factory reset can restore the original password. All custom settings will be overwritten after reset.
Power and Startup Issues
What will happen if I connect both PoE cable and power adapter? Which has the higher priority?
The IP phone uses PoE preferentially.
Why does the IP phone have no power?
If no lights appear on the IP phone when it is powered up, do one of the following:
•
Reboot your IP phone
•
Replace the power adapter
Why is the touch screen black?
If the power indicator LED is on, the keypad is usable but the touch screen is black, please reboot your IP phone.
Why does the IP phone always display the MATRIX logo?
If your IP phone does not boot, check if the provisioning server is accessible on the network and a valid software
firmware and valid configuration files are available. Try to use recovery mode to get your phone ready.
Matrix SPARSH VP710 User Guide
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