Possible Errors When Running Mail - Pitney Bowes SendPro P Series User Manual

3. Verify the current job settings displayed in the Mail Information list box on the left side of the Run
Mail screen. To change any of the settings, select the item, for example, select Class to change
the class.
More information:
To change the weighing or sealing method, select its icon on the Run Mail screen.
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To enter a new postage amount, select the Key in Postage tab at the bottom of the screen,
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or select the postage amount in the Run Mail screen.
To change the number of envelopes or tapes to print for this job, select the Envelope or
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Tape link tab on the Run Mail screen.
4. To make changes to the envelope, or to the items that print on the envelope, select the Edit
envelope link on the Run Mail tab. This opens the Edit envelope screen.
5. To change the speed at which you process mail, select Machine Speed from the Mail
Information list box.
6. To preview the envelope, select the View full preview button at the bottom of the Edit envelope
screen.
7. To view other possible options (for example, to print a sample mailpiece) select the Options
button at the bottom of the screen.
8. Load envelopes and press the Start button, or if printing to tape, press the Tape button.
More information:
If you have not loaded the envelopes onto the feeder, or if you need to add more mail to the
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feeder, the Run Mail screen shows the message "Waiting for Envelope".
If after a certain time you have not loaded envelopes, the feeder will stop and the message
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"Stopping..." is displayed.
9. As the system processes the mailpieces, it keeps track of the number of pieces and the total
postage amount. To check or clear the piece count, select the Counter button at the bottom of
the Run Mail screen.
10. If an envelope or tape jams during printing, the system stops and displays the location of the
jam. Once you clear the jam you have to option of printing another envelope or tape.
11. To save any changes you have made to this job, select Save or Save as on the top of the Run
Mail screen.

Possible errors when running mail

If the system detects a condition that allows you to continue processing the job like "Low postal
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ink" you can clear the message and continue to process the mail. The system will also provide
instructions on how to correct the warning, for example, how to replace the postal ink cartridge.
Pitney Bowes User Guide April 2022
Running mail
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