Pitney Bowes SendPro C series Operator's Manual
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Pitney Bowes SendPro C series Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C-Series
Models C200, C300, and C400
 
Operator Guide
US English Edition
SV63242 Rev H PDF
June 2018

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Table of Contents
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Summary of Contents for Pitney Bowes SendPro C series

  • Page 1 Shipping & Mailing Postage Meters SendPro® C-Series Models C200, C300, and C400   Operator Guide US English Edition SV63242 Rev H PDF June 2018...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other...
  • Page 3 Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 4 Newtonsoft JSON.NET which is licensed under the MIT License. The license can be downloaded from: https://github.com/JamesNK/Newtonsoft.Json. The source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. Pitney Bowes Operator Guide June 2018...
  • Page 5 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes Operator Guide June 2018...
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  • Page 7: Table Of Contents

    Changing the default refill amounts for Use SendPro online for these tasks Trackable Labels Creating or disabling the security pin Turning on address autofill Managing your Pitney Bowes USPS Postage Searching addresses in the Trackable Label Funds address book Using the Trackable Labels address book...
  • Page 8 Adding a graphic to your envelope in Envelope Printing Printing a graphic on your envelope with no 7 - View Print Reports postage Adding an inscription to your envelope in Printing a receipt when refilling postage for Envelope Printing Envelope Printing Pitney Bowes Operator Guide June 2018...
  • Page 9 Running Envelope Printing account reports Setting the Envelope Printing account report 11 - Technical Support period Setting the Envelope Printing account report Contacting Pitney Bowes preferences Viewing the Trackable Label history 12 - Errors 8 - Mail Machine Maintenance "CSD Senior Device has stopped" message 156 "Shared Services has stopped working"...
  • Page 10 SendPro online, SendPro C200, C300, C400 224 Solid red light on the 1E35 label printer Managing Users - SendPro online, SendPro Stuck on Pitney Bowes blue loading screen C200, C300, C400 when going to envelope printing Inviting Users - SendPro online, SendPro...

  • Page 11: Safety

    1 - Safety In this section Important safety and compliance information for your meter...

  • Page 12: Important Safety And Compliance Information For Your Meter

    This product contain a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 13 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.
  • Page 14 Warning! Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Go to our website at (copy the URL and paste it into a browser): http://www.pitneybowes.com/us/support/products/sendpro-c200-c300-c400-meter-support.html...
  • Page 15 This equipment contains a radio frequency transmitter that has been certified for construction design based on the General Telecommunications Law and the Radio Law Resolution 242 – General Regulations on the Certification and Approval of Telecommunication Products. The ANATEL certification mark is shown on the equipment’s label. Pitney Bowes Operator Guide June 2018...
  • Page 16 Please refer to the warranty information if problems occur. Failed units will be returned to the Pitney Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926.
  • Page 17 Do I use Trackable Labels or Envelope Printing? Use SendPro online for these tasks Creating or disabling the security pin Managing your Pitney Bowes USPS Postage Funds Using the Trackable Labels address book Using cost accounts for Trackable Labels Viewing the Trackable Label history...

  • Page 18: Getting Started Home Screen

    Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. Pitney Bowes Operator Guide June 2018...
  • Page 19 Applications - Quickly switch to any installed application without having to navigate to the Home screen and go through the icons in the application drawer. Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing. Back - Return to the previous screen. Pitney Bowes Operator Guide June 2018...

  • Page 20: Do I Use Trackable Labels Or Envelope Printing

    Priority Mail. This will save you 3 cents per letter and about one dollar per package. Take advantage of Pitney Bowes partnership with UPS. You are eligible for UPS office shipping discounts including 18% savings on UPS next day air and 9% off of UPS Ground Commercial and Residential.

  • Page 21: Use Sendpro Online For These Tasks

    (requires a multi-user subscription) Printing international labels (this can be done on your SendPro® C-Series device if you have an 8 1/2 x 11" 1E50 laser printer connected to it) Printing a USPS scan form Pitney Bowes Operator Guide June 2018...

  • Page 22: Creating Or Disabling The Security Pin

    4. You will be prompted to enter the current security PIN for either option. To manually lock your SendPro® C-Seriesmeter: 1. Tap the user profile icon (as shown below) in the top right corner of the global toolbar. Pitney Bowes Operator Guide June 2018...
  • Page 23 Note: the Devise is Locked screen displays. The screen saver will display shortly after this screen. If you forget your Security PIN, tap on the Forgot PIN? link and you will provided a number to call for a new PIN. Pitney Bowes Operator Guide June 2018...

  • Page 24: Managing Your Pitney Bowes Usps Postage Funds

    Series device. To check the current funds or add funds to your Envelope Printing account, refer to Refilling Envelope Printing postage. For Trackable Labels, the postage is stored online in your Pitney Bowes Account. To check the current funds or add funds to Trackable Labels, refer to Refilling Trackable Label postage.

  • Page 25: Using The Trackable Labels Address Book

    Deleting addresses from the Trackable Label address book You use the address book within the Trackable Labels application to change the sender's address and to add a recipient's address when creating a trackable label. Refer to Creating a trackable label. Pitney Bowes Operator Guide June 2018...

  • Page 26: Using Cost Accounts For Trackable Labels

    To view all of your cost accounts, tap the Cost Accounts icon in the application drawer at the bottom of the Home screen. The Cost Accounts screen also allows you to add new accounts or edit existing ones Pitney Bowes Operator Guide...

  • Page 27: Viewing The Trackable Label History

    You can also use this screen to reprint the label, request a refund (USPS), void the label (UPS and FedEx), or create a return label (USPS). Pitney Bowes Operator Guide June 2018...

  • Page 28: Tracking A Shipment

    3. Tap Track. The package status is displayed at the top of the screen. To see what's coming in your mail before it arrives and preview exterior images of your letter-sized mail, consider using USPS Informed Delivery. Pitney Bowes Operator Guide June 2018...

  • Page 29: Adjusting Your Display

    2. Tap the Display Brightness option in the Devise & Network section of the screen. 3. Move the slider to adjust the brightness to your desired setting. 4. To exit the Settings screen, tap the Back button or Home icon at the top of the screen. Pitney Bowes Operator Guide June 2018...

  • Page 30: Installing A Scale

    4. Tap on the appropriate scale to select it, then tap Continue. 5. Follow the step-by-step instructions displayed on the screen. To advance from one step to the next, swipe the screen to the left. Pitney Bowes Operator Guide June 2018...

  • Page 31: Adjusting Time Zone And Location Code

    1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Location & Time Zone. 3. Enter the new Location Code. A list of location codes is provided with your scale. 4. Enter the Time Zone. 5. Tap Apply. Pitney Bowes Operator Guide June 2018...

  • Page 32: Signing In And Out Of Trackable Labels

    1. To sign out of Trackable Labels, tap the user profile icon (as shown below) in the top right corner of the global toolbar. 2. Select sign out. You can now sign in using a different name and profile. Pitney Bowes Operator Guide June 2018...

  • Page 33: Setting Up A Proxy Server

    Note: This may be case sensitive for some proxy servers. b. Enter the Proxy Password Note: Note: This is case sensitive for proxy servers. For more information on connecting your SendPro C-Series meter to the Pitney Bowes network refer to SV63189 SendPro C-Series Connectivity guide. Pitney Bowes...
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  • Page 35 3 - Using Trackable Labels In this section Comparing carrier rates Creating a trackable label Creating a new trackable label sender address Creating a new trackable label sender address Editing the Trackable Label sender address Creating an international trackable label Printing a USPS return trackable label Printing a USPS scan form Reprinting a USPS, UPS or FedEx trackable label...

  • Page 36: Using Trackable Labels

    For details on creating a label, refer to Creating a trackable label. You can review the cost of each of the available carriers so you can decide the best way to send your package before printing your label. Pitney Bowes Operator Guide June 2018...

  • Page 37: Creating A Trackable Label

    Reprinting a USPS, UPS or FedEx trackable label. To cancel a UPS or FedEx label, refer to Canceling a UPS or FedEx trackable label. To get a USPS refund, refer to Getting a USPS refund. Pitney Bowes Operator Guide June 2018...
  • Page 38 Using Trackable Labels Pitney Bowes Operator Guide June 2018...

  • Page 39: Creating A New Trackable Label Sender Address

    To create a new sender address on the SendPro C200, C300 or C400: 1. From the Home screen, tap Address Book. 2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the Sender information. 5. When complete tap Save. Pitney Bowes Operator Guide June 2018...

  • Page 40: Creating A New Trackable Label Sender Address

    To create a new sender address on the SendPro C200, C300 or C400: 1. From the Home screen, tap Address Book. 2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the Sender information. 5. When complete tap Save. Pitney Bowes Operator Guide June 2018...

  • Page 41: Editing The Trackable Label Sender Address

    2. Tap Recipients and select Senders. 3. Select the sender you wish to edit. 4. Tap the edit (pencil) icon. 5. Make your edits and tap Save. You will be returned to the address book. Pitney Bowes Operator Guide June 2018...

  • Page 42: Creating An International Trackable Label

    Select the necessary AES Exemption information. For further information please refer to usps.com Postal Explorer. Once you have completed these steps, continue creating the label using the same process described in Creating a trackable label. Pitney Bowes Operator Guide June 2018...

  • Page 43: Printing A Usps Return Trackable Label

    5. Tap Create Return Label. Tap Continue through the screens to confirm the Sender and Recipient name and address. 6. If necessary, confirm the size and weight of the item. 7. Follow the same steps for creating a trackable label. Refer to Creating a trackable label. Pitney Bowes Operator Guide June 2018...

  • Page 44: Printing A Usps Scan Form

    SendPro online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro® C-Series user ID and password. 5. In SendPro online, select Print > USPS SCAN Form from the top menu bar. Pitney Bowes Operator Guide June 2018...

  • Page 45: Reprinting A Usps, Ups Or Fedex Trackable Label

    3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again. 4. Tap the shipment to open the details screen 5. Tap Reprint Label. Follow the same steps as you do for Creating a Trackable Label. Pitney Bowes Operator Guide June 2018...

  • Page 46: Canceling A Ups Or Fedex Trackable Label

    5. Tap Void. Select the checkbox when prompted to confirm you will not be using the label then tap Continue. If you require additional assistance, contact technical support. Please have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 47: Getting A Usps Refund For A Trackable Label

    4. Tap the shipment to open the details screen. 5. Tap Request Refund. 6. Select the agree box to agree to the conditions and then tap Continue. Pitney Bowes Operator Guide June 2018...
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  • Page 49 4 - Managing trackable labels In this section Changing the default refill amounts for Trackable Labels50 Turning on address autofill Searching addresses in the Trackable Label address book Adding new addresses to Trackable Label address book Deleting addresses from the Trackable Label address book Editing addresses in the Trackable Label address book 55 Managing your Trackable Label cost accounts...

  • Page 50: Managing Trackable Labels

    5. Tap the box under Default refill amount for trackable labels. 6. Enter the amount. 7. Tap Apply. To change the default refill amount for Envelope Printing, see Change the default refill amounts for Envelope Printing. Pitney Bowes Operator Guide June 2018...

  • Page 51: Turning On Address Autofill

    To turn on address autofill: 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to Shipping Settings. 3. Tap SendPro Experimental Features. 4. Tap on the check box for Use Geosearch. Pitney Bowes Operator Guide June 2018...

  • Page 52: Searching Addresses In The Trackable Label Address Book

    Sort the address book by tapping Sort by and selecting how you want to sort (by Full Name, Street, City ...) Once you find an address, you can select it and create a trackable label by tapping the Create Label button. For more information, refer to Creating a trackable label. Pitney Bowes Operator Guide June 2018...

  • Page 53: Adding New Addresses To Trackable Label Address Book

    SendPro® C-Series user ID. You cannot import addresses from the SendPro® C-Series machine. For more information, refer to: Importing addresses into the Address Book - SendPro online, SendPro® C-Series Pitney Bowes Operator Guide June 2018...

  • Page 54: Deleting Addresses From The Trackable Label Address Book

    Open the Trackable Label address book by tapping on the Address Book icon in the application drawer at the bottom of the Home screen. Delete an address by tapping on the address and then on the Delete icon. Tap OK to confirm you want to delete the address. Pitney Bowes Operator Guide June 2018...

  • Page 55: Editing Addresses In The Trackable Label Address Book

    Open the Trackable Label address book by tapping on the Address Book icon in the application drawer at the bottom of the Home screen. Edit an address by tapping on the address and then on the Edit icon. Make your changes to the contact information and then tap Save. Pitney Bowes Operator Guide June 2018...

  • Page 56: Managing Your Trackable Label Cost Accounts

    Adding a single cost account Modifying existing cost accounts Open your Trackable Label cost accounts by tapping the Cost Accounts icon in the application drawer at the bottom of the Home screen. This opens the Cost Accounts screen. Pitney Bowes Operator Guide June 2018...

  • Page 57: Turning Trackable Label Cost Accounts On

    If you want to make sure every trackable label is assigned an account, tap in the check box for Require cost account for all shipments. 3. You will need to create at least 1 cost account to print a trackable label. Refer to Adding a single Trackable Label cost account. Pitney Bowes Operator Guide June 2018...

  • Page 58: Adding A Single Trackable Label Cost Account

    SendPro online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro® C-Series user ID and password. For more information, refer to: Importing Cost Accounts - SendPro online, SendPro® C-Series Exporting Cost Accounts - SendPro online, SendPro® C-Series Pitney Bowes Operator Guide June 2018...

  • Page 59: Modifying A Trackable Label Cost Account

    4. To make this account the default, tap the check box for Make this my default Cost Account. 5. To change the description tap in the Description field and enter your changes. 6. Tap Apply when done with all your changes. Pitney Bowes Operator Guide June 2018...

  • Page 60: Refilling Trackable Label Postage

    Your SendPro® C-Series meter uses two separate postage accounts, one for Trackable Labels and one for Envelope Printing. The funds for one cannot be used for the other. If you need to refill postage for your Envelope Printing account, refer to Refilling Envelope Printing postage. Pitney Bowes Operator Guide June 2018...

  • Page 61: Setting Up Your Fedex Account

    Once you have set up your FedEx account using SendPro online, you can view your account information on your SendPro® C-Series machine. 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to Shipping Settings. 3. Tap Carrier Settings. 4. Tap the Manage button next to FedEx. Pitney Bowes Operator Guide June 2018...

  • Page 62: Setting Up Your Ups Account

    Once you have set up your UPS account using SendPro online, you can view your account information on your SendPro® C-Series machine. 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to Shipping Settings. 3. Tap Carrier Settings. 4. Tap the Manage button next to UPS. Pitney Bowes Operator Guide June 2018...

  • Page 63: Setting Up Default Printing Options

    7. To enable USPS scan form and manifest printing, tap the check box for Enable scan form printing. Enter the ZIP code for the location from where you are shipping on the line provided. Refer to Printing a USPS scan form for more information on scan forms. Pitney Bowes Operator Guide June 2018...

  • Page 64: Managing Email Notifications

    5. To receive an email when a label refund is credited to your postage balance, enter the email address on the Email Confirmation for Postage Refund line. 6. (Optional) To customize the subject for each email type, enter the subject in the Customize the email subject line field. Pitney Bowes Operator Guide June 2018...

  • Page 65: Setting The Default Address For Usps Return Labels

    4. Tap the check box for I want to use the same recipient address for all of my return labels. 5. Enter the address in the fields provided using the keypad on the screen. Tap the green check mark when done. Pitney Bowes Operator Guide June 2018...

  • Page 66: Determining How You Spend Your Postage

    1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to Shipping Settings. 3. Tap Shipment Reports. 4. To list by cost accounts, tap the menu button next to All Shipments column and select Summary by Cost Account. Pitney Bowes Operator Guide June 2018...
  • Page 67 5 - Using Envelope Printing In this section The Envelope Printing screen overview Checking your available Envelope Printing postage Refilling postage for your Envelope Printing balance Using accounts for Envelope Printing Sending a First-Class Mail® envelope Sending Certified Mail Printing a future date Omitting the date from Envelope Printing Printing additional postage Re-dating your mail...

  • Page 68: Using Envelope Printing

    Change what you print on an envelope or tape by tapping Print Mode. You can also choose to only seal envelopes without printing any postage. Other options include printing only a date and time stamp or a graphic or message. Pitney Bowes Operator Guide June 2018...

  • Page 69: Checking Your Available Envelope Printing Postage

    Your available postage is displayed on the Postage Balance button on the top of the Envelope Printing screen. To view the amount available in your Reserve or Purchase Power account: Tap Postage Balance. Tap Refill Settings. Pitney Bowes Operator Guide June 2018...

  • Page 70: Refilling Postage For Your Envelope Printing Balance

    If you need to refill postage for your Trackable Labels account, see Refilling postage for your Trackable Label Postage Balance. For more information on managing your postage funds, refer to Managing your USPS postage funds. Pitney Bowes Operator Guide June 2018...

  • Page 71: Using Accounts For Envelope Printing

    Account on the left side of the screen. A list of all the available accounts is displayed. Tap on the account you want to use. For more information refer to Sending a First-Class Mail® envelope. Pitney Bowes Operator Guide June 2018...

  • Page 72: Sending A First-Class Mail® Envelope

    If you do not have a scale, tap the weight button and enter the weight of the envelope, then tap Apply. 9. Place the envelope on the feed deck and the machine automatically feeds the envelope and prints the postage. Pitney Bowes Operator Guide June 2018...

  • Page 73: Sending Certified Mail

    Note: Not all extra services are available for all classes and only certain services can be combined. For more information on extra services, tap on the Postal Advisor icon in the application drawer at the bottom of the Home screen. Pitney Bowes Operator Guide June 2018...

  • Page 74: Printing A Future Date

    5. The Envelope Printing screen displays with the future date. You are ready to print your postage with a future date. 6. Place your envelope on the deck and it automatically prints the postage with a future date. Pitney Bowes Operator Guide June 2018...

  • Page 75: Omitting The Date From Envelope Printing

    2. Tap the date on the Envelope Printing screen. The calendar displays. 3. On the right-hand side of the calendar tap No Date. 4. Tap Apply. 5. Place your envelope on the deck and it automatically prints the postage with no date. Pitney Bowes Operator Guide June 2018...

  • Page 76: Printing Additional Postage

    5. Tap the postage amount and use the keypad to enter the amount of postage you need to add. 6. Tap the check mark when done. 7. Turn your envelope over to the blank side, and place it on the deck. It automatically feeds through the machine. Pitney Bowes Operator Guide June 2018...

  • Page 77: Re-Dating Your Mail

    9. Turn your envelope over to the blank side, and place it on the deck. It automatically feeds through the machine. 10. When it prints, look for the word “Redate” on the postage mark on the back of your envelope. Your envelope is now ready to mail. Pitney Bowes Operator Guide June 2018...

  • Page 78: Previewing Or Changing Postage Classes Or Adding Special Services

    6. Depending on the class selected, you may also be prompted to either scan or manually enter the Electronic Certified barcode from the label then attach your label to your envelope or package. 7. Tap Apply. Pitney Bowes Operator Guide June 2018...

  • Page 79: Entering Weight Manually For Envelope Printing79

    10. Select any Special Services, if required. Depending on which service you select, you may be prompted to add the value of the item also. 11. Tap Apply. 12. Feed the envelope through the machine to apply the postage. Pitney Bowes Operator Guide June 2018...

  • Page 80: Using The Weighing Platform For Envelope Printing

    8. Select any Special Services, if required. Depending on which service you select, you may be prompted to add the value of the item also. 9. Tap Apply. 10. Feed the envelope through the machine to apply the postage. Pitney Bowes Operator Guide June 2018...

  • Page 81: Sealing The Envelope Only - (Bypass All Printing)81

    2. Tap the Print Mode button. 3. Select Seal Only. 4. Tap Apply. 5. Place the first envelope face up, flap down into the feeder. Be sure to slide the envelope flap under the edge of the feed deck Pitney Bowes Operator Guide June 2018...

  • Page 82: Zeroing The Scale

    You can reset the scale to zero to lessen the chance of accidentally printing the wrong postage. 1. Tap Envelope Printing on the Home screen. 2. Tap the weight button. 3. Tap the Zero Scale button. 4. Tap Apply. Pitney Bowes Operator Guide June 2018...

  • Page 83: Adding Insurance To Your Mail In Envelope Printing

    Tap the check box for Insurance and then enter the amount, tap Apply. 4. To confirm, tap Apply. 5. Place the envelope on the feed deck and the machine automatically feeds the envelope and prints the postage including insurance. Pitney Bowes Operator Guide June 2018...

  • Page 84: Tracking Your Mail Using Err In Envelope Printing

    9. Tap Continue when prompted to apply the barcode label on the envelope. The barcode appears in the Class section on the left of the screen. 10. Place the envelope on the feed deck and the machine automatically feeds the envelope and prints the postage. Pitney Bowes Operator Guide June 2018...

  • Page 85: Getting A Usps Refund For Damaged Or Incorrectly Printed Mail In Envelope Printing

    Post Office. The Postal Service™ charges 10% of face value on the indicia if the total is $350 or less. If the total face value is more than $350, the charge is $35 per hour for the actual hours to process the refund; the minimum charge is $35. Pitney Bowes Operator Guide June 2018...

  • Page 86: Adding A Graphic To Your Envelope In Envelope Printing

    1. Tap the Graphics icon on the Envelope Printing screen 2. Select the graphic you want from the list of available graphics. 3. Tap Apply. 4. To verify that the envelope prints correctly, feed the envelope through the machine. Pitney Bowes Operator Guide June 2018...

  • Page 87: Printing A Graphic On Your Envelope With No Postage

    6. Select the Graphics button and then select the required graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape sheet. For further information, refer to the Adding a graphic to your envelope in Envelope Printing topic. Pitney Bowes Operator Guide June 2018...

  • Page 88: Adding An Inscription To Your Envelope In Envelope Printing

    For example, if you have selected First Class then the First Class inscription will appear automatically on the Envelope Printing screen and will be printed when you feed the envelope through the machine. Pitney Bowes Operator Guide June 2018...

  • Page 89: Printing Only The Date And Time In Envelope Printing

    1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode (you may have to scroll down to see this). 3. Select Date and Time Stamp. 4. Tap Apply. 5. Feed the envelope through the machine. Pitney Bowes Operator Guide June 2018...
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  • Page 91 6 - Managing envelope printing In this section Changing the default refill amounts in Envelope Printing 92 Uploading Envelope Printing transactions Clearing or resetting the number of mailpieces you've sent in Envelope Printing Performing USPS postal inspections for Envelope Printing Performing postal rate updates or software updates for Envelope Printing Viewing the Envelope Printing postage refill history...

  • Page 92: Managing Envelope Printing

    2. Tap Refill Settings. 3. Tap the box under Default refill amount. 4. Enter the amount. 5. Tap Apply. To change the default refill amount for Trackable Labels, see Change the default refill amounts for Trackable Labels. Pitney Bowes Operator Guide June 2018...

  • Page 93: Uploading Envelope Printing Transactions

    Also, if you have locked your meter or if it has been turned off the any extended period of time, it automatically uploads your transactions when you power it up again. To manually upload your Envelope Printing transactions: Pitney Bowes Operator Guide June 2018...
  • Page 94 You see a series of messages appear on the display, starting with "Preparing Transaction Data" followed by "Sending Transaction Data". If there are no new transactions to upload, the message "No Sync Required" appears on the display. Pitney Bowes Operator Guide June 2018...

  • Page 95: Clearing Or Resetting The Number Of Mailpieces You've Sent In Envelope Printing

    Note: Make certain that you want to delete the piece count information. Once you do, you cannot restore the data. 1. Tap Envelope Printing on the Home screen. 2. Tap the Pieces button. 3. Tap Reset Counter to 0. Pitney Bowes Operator Guide June 2018...

  • Page 96: Performing Usps Postal Inspections For Envelope Printing

    You are automatically notified when a postal inspection is required. A message similar to the one shown here appears: To fulfill the inspection requirements, tap Balance Inquiry or Refill Postage. If accounting is enabled you must first tap Account and select an account. Pitney Bowes Operator Guide June 2018...

  • Page 97: Performing Postal Rate Updates Or Software Updates For Envelope Printing

    If new rates are available your SendPro® C-Series meter will begin the download and then install them when the download is complete. Message when new rates are updated prior to the effective date is shown here. Pitney Bowes Operator Guide June 2018...
  • Page 98 If an update is available the SendPro® C-Series will display a progress bar showing the status of the download and installation. Once this process is complete, you will see a message "Finalizing Update". Pitney Bowes Operator Guide June 2018...
  • Page 99 Managing envelope printing Pitney Bowes Operator Guide June 2018...

  • Page 100: Viewing The Envelope Printing Postage Refill History

    2. Tap the History & Reports icon. 3. Tap the Refill History report in the Envelope Printing Reports section. A list showing all of the postage refills and their dates displays. 4. Tap a refill to open a Refill Receipt. Pitney Bowes Operator Guide June 2018...

  • Page 101: Setting The Envelope Printing Low Funds Warning

    4. Tap the Low postage threshold button. 5. Enter the amount you'd like to set the threshold for. 6. Tap Apply. 7. Tap the back arrow button to return to the Envelope Printing screen. Pitney Bowes Operator Guide June 2018...

  • Page 102: Setting Up A Mailer Id

    Note: if you do not have a Mailer ID and need to obtain one, tap on the link How to obtain a Mailer ID from the USPS for instructions. 6. Tap Apply. The Mailer ID now appears in the display. Pitney Bowes Operator Guide June 2018...

  • Page 103: Updating The Zip Code

    Managing envelope printing Updating the zip code This procedure must be performed by a Pitney Bowes representative. Contact software support for assistance. Pitney Bowes Operator Guide June 2018...

  • Page 104: Managing Accounts For Envelope Printing

    Envelope Printinguses a multi-level account structure. Refer to Using multi-level accounts for Envelope Printingfor more information. Managing you account includes: Turning account passwords on or off Creating new accounts Editing existing accounts Deleting an account Refer to each of the above topics for detailed information. Pitney Bowes Operator Guide June 2018...

  • Page 105: Multi-Level Envelope Printing Accounts

    Account - Engineering, Sub account - Software, Sub sub account - Software Design Account - Engineering, Sub account - Industrial Design, Sub sub account - Graphics and Layout Account - Engineering, Sub account - Industrial Design, Sub sub account - User Friendly Testing Pitney Bowes Operator Guide June 2018...
  • Page 106 Note: Only the lowest level of the account hierarchy is chargeable. This means that transactions can only be posted to that account. If you have any questions, contact tech support Pitney Bowes Operator Guide June 2018...

  • Page 107: Turning Envelope Printing Account Passwords On And Off

    6. Tap Done. To return to the list of accounts, swipe down from the top of the Accounts screen and tap the back arrow. 7. Tap Cancel to return to the Mail screen. Pitney Bowes Operator Guide June 2018...

  • Page 108: Creating An Envelope Printing Account

    8. When finished, tap anywhere on the screen but outside of the fields. The Cancel and the Ok buttons appear at the bottom of the screen. 9. Tap Ok to save and the name of the new account you just created is displayed. Pitney Bowes Operator Guide June 2018...
  • Page 109 13. You can select an account from the list by tapping on it. That account will then appear on the Mail screen. To return to the Mail screen without changing your account selection, tap Cancel. Pitney Bowes Operator Guide June 2018...

  • Page 110: Editing An Envelope Printing Account

    12. You can select an account from the list by tapping on it. That account will then appear on the Mail screen. To return to the Mail screen without changing your account selection, tap Cancel. Pitney Bowes Operator Guide June 2018...

  • Page 111: Deleting An Envelope Printing Account

    11. You can select an account from the list by tapping on it. That account will then appear on the Mail screen. To return to the Mail screen without changing your account selection, tap Cancel. Pitney Bowes Operator Guide June 2018...

  • Page 112: Setting The Envelope Printing Account Report Period

    Use the Previous year and Next year buttons to view the reporting periods for the previous and next year. Use the up and down arrow buttons to scroll through the list of reporting periods for the current year. 10. Select OK to return to the Reports screen. Pitney Bowes Operator Guide June 2018...

  • Page 113: Setting The Envelope Printing Account Report Preferences

    7. Tap to select how you want accounts identified: by Name or by Code. 8. Tap to select the account level you want to report at: Account, Sub account or Sub sub account. 9. Tap OK to return to the Reports screen. Pitney Bowes Operator Guide June 2018...

  • Page 114: Printing Envelope Printing Funds Report

    1. Tap Envelope Printing on the Home screen 2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed an envelope through the machine. Pitney Bowes Operator Guide June 2018...
  • Page 115 7 - View Print Reports In this section Printing a receipt when refilling postage for Envelope Printing Viewing the total Envelope Printing postage spent Viewing the Envelope Printing postage refill history Printing a report for the number of mailpieces sent in Envelope Printing Printing Envelope Printing funds report Running Envelope Printing account reports...

  • Page 116: View Print Reports

    When you add funds to your Envelope Printing account you have the option of printing a receipt. Refer to Refilling Envelope Printing postage for details. You can also view past receipts for postage refills. Refer to Viewing the Envelope Printing postage refill history. Pitney Bowes Operator Guide June 2018...

  • Page 117: Viewing The Total Envelope Printing Postage Spent

    1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to the Mail Settings section. 3. Tap Postage Refills. 4. Tap Advanced. The total postage amount and number of pieces printed is displayed. Pitney Bowes Operator Guide June 2018...

  • Page 118: Viewing The Envelope Printing Postage Refill History

    2. Tap the History & Reports icon. 3. Tap the Refill History report in the Envelope Printing Reports section. A list showing all of the postage refills and their dates displays. 4. Tap a refill to open a Refill Receipt. Pitney Bowes Operator Guide June 2018...

  • Page 119: Printing A Report For The Number Of Mailpieces Sent In Envelope Printing

    1. Tap Envelope Printing on the Home screen. 2. Tap the Pieces button in the Mail screen. 3. Tap Print Report. 4. Feed the envelope through the machine. 5. A funds report prints showing the total number of pieces sent. Pitney Bowes Operator Guide June 2018...

  • Page 120: Printing Envelope Printing Funds Report

    1. Tap Envelope Printing on the Home screen 2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed an envelope through the machine. Pitney Bowes Operator Guide June 2018...

  • Page 121: Running Envelope Printing Account Reports

    Tap Actions if you want to save the report under a new name, delete the report or print the report. In order to print a report, you need an optional 1E50 Report printer. Note: If you want to view your accounting reports on your computer, you need a subscription to INVIEW™. Pitney Bowes Operator Guide June 2018...

  • Page 122: Setting The Envelope Printing Account Report Period

    Use the Previous year and Next year buttons to view the reporting periods for the previous and next year. Use the up and down arrow buttons to scroll through the list of reporting periods for the current year. 10. Select OK to return to the Reports screen. Pitney Bowes Operator Guide June 2018...

  • Page 123: Setting The Envelope Printing Account Report Preferences

    7. Tap to select how you want accounts identified: by Name or by Code. 8. Tap to select the account level you want to report at: Account, Sub account or Sub sub account. 9. Tap OK to return to the Reports screen. Pitney Bowes Operator Guide June 2018...

  • Page 124: Viewing The Trackable Label History

    You can also use this screen to reprint the label, request a refund (USPS), void the label (UPS and FedEx), or create a return label (USPS). Pitney Bowes Operator Guide June 2018...
  • Page 125 8 - Mail Machine Maintenance In this section Printing a test pattern Cleaning the print nozzle Changing the ink cartridge Replacing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Moving your SendPro C-Series meter...

  • Page 126: Mail Machine Maintenance

    8 • Mail Machine Maintenance Printing a test pattern Printing a test pattern lets you see if the printhead is functioning properly or if you have enough ink in the cartridge. 1. Tap the Settings (gear) icon in the global toolbar. 2.

  • Page 127: Cleaning The Print Nozzle

    8 • Mail Machine Maintenance Cleaning the print nozzle If you get a bad test print pattern, clean the print nozzles to see if this corrects the problem. To clean the print nozzles: 1. Tap the Settings (gear) icon in the global toolbar. 2.

  • Page 128: Changing The Ink Cartridge

    7. Perform a print test to be sure you are getting a good test print pattern. Refer to Printing a test pattern. Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your meter. If you need ink, order a genuine Pitney Bowes replacement ink cartridge.

  • Page 129: Replacing The Printhead

    8 • Mail Machine Maintenance Replacing the printhead If you have already cleaned the print nozzle and you are still getting a bad test print pattern, replace the printhead. 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap the Mail Printer Maintenance button in the Mail Settings section. 3.
  • Page 130 8 • Mail Machine Maintenance 8. Lift and tilt the printhead gently to the right. 9. Pull the printhead up and out of the holder.
  • Page 131 8 • Mail Machine Maintenance 10. Examine the new printhead and note the location of the plastic alignment tabs. 11. Examine the printhead holder and note the location of the lower printhead alignment slots.
  • Page 132 8 • Mail Machine Maintenance 12. Insert the new printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 13. Gently push the printhead into place until it snaps into position. 14.

  • Page 133: Cleaning The Moistener Brush And Wick Assembly

    8 • Mail Machine Maintenance Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not being sealed properly, clean the moistener brush and wick. 1. Unscrew the plastic thumbscrew under the moistener base. 2.
  • Page 134 8 • Mail Machine Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick (with metal grate) on moistener base.
  • Page 135 8 • Mail Machine Maintenance 5. Remove the metal grate and wick from the moistener base. 6. Clean the brush and wick with water and rinse thoroughly. 7. Place the wick back in the metal grate and replace in the moistener base. 8.

  • Page 136: Filling The Moistener Tank

    8 • Mail Machine Maintenance Filling the moistener tank 1. Check the level of sealing solution in the moistener tank. 2. Add enough E-Z Seal Sealing Solution to bring the sealant level up to the bottom of the fill hole. Do not overfill the tank.

  • Page 137: Avoiding Envelope Sealing Issues

    8 • Mail Machine Maintenance Avoiding envelope sealing issues Sealing issues can be caused by inadequate sealant in the moistener tank, not placing the envelope correctly on the feed deck, or problems with the wick or brush in the moistener. 1.

  • Page 138: Moving Your Sendpro C-Series Meter

    8 • Mail Machine Maintenance Moving your SendPro C-Series meter If you have to move your SendPro® C-Series meter follow these steps and precautions to move it safely. These apply whether you are moving the meter across the room or to a new facility. 1.

  • Page 139: Supplies

    9 - Supplies In this section Supplies, ink cartridges, and options...

  • Page 140: Supplies, Ink Cartridges, And Options

    Supply Pack for SendPro C200, C300, C400 516-1 (check PCN and description) Supplies for Workstation w1110 Label Printer Description Part Code Number (PCN) Networked SendKit/w1110 Shipping Labels 6WB-F Direct Thermal Labels 4" x 6" (6 rolls) 745-1 Pitney Bowes Operator Guide June 2018...
  • Page 141 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (15/30 lb.) MT30 External USB platform scale (70 lb.) MP70 2.0 4-port USB Hub 552-3 I D barcode scanner IE02 Report Printer 1E50 Pitney Bowes Operator Guide June 2018...
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  • Page 143 10 - Machine Information In this section USPS requirements Sections of the meter impression Postal Security Device Parts of the machine Connections on the back of the machine Setting up a wired network (LAN) connection Setting up a WiFi (wireless) network connection Specifications...

  • Page 144: Machine Information

    The USPS requires a postal inspection of your machine every 120 days. Each time you refill your postage meter (Postal Security Device) through the LAN, the Postage By Phone Meter Payment System computer automatically performs a postal inspection. The postage tape you use must meet USPS specifications. Pitney Bowes Operator Guide June 2018...

  • Page 145: Sections Of The Meter Impression

    3. Postage amount 4. Date 5. ZIP Code™ of the machine 6. Optional postal inscription and class 7. Optional advertisement or Postal Endorsement (Postal Endorsements are official USPS instructions that print in the advertisement space) Pitney Bowes Operator Guide June 2018...

  • Page 146: Postal Security Device

    The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. This technology eliminates the need to perform physical inspections, thereby making the system easier and more convenient to use. Pitney Bowes Operator Guide June 2018...

  • Page 147: Parts Of The Machine

    6. Transport Release Lever - Normally engaged. If a stall occurs on the transport deck, turn this to disengage the rollers and clear the envelope, post card or tape strip. 7. Transport Deck - Envelope or post card passes along the transport deck where postage is applied Pitney Bowes Operator Guide June 2018...

  • Page 148: Connections On The Back Of The Machine

    1. USB port type A host - connect to: External printer Barcode scanner External scale USB flash drive for storing accounting information 2. USB port, type B host - can be used for: Service operations 3. 1 RJ45 - for LAN connection Pitney Bowes Operator Guide June 2018...

  • Page 149: Setting Up A Wired Network (Lan) Connection

    Tap on the line. ii. Enter the item. Contact your IT department to obtain the correct settings for your network. iii. Tap the green circled >. iv. Once the keyboard has closed, tap Connect. Pitney Bowes Operator Guide June 2018...

  • Page 150: Setting Up A Wifi (Wireless) Network Connection

    Tap the green circled >. If you are unable to connect to the internet, if you get authentication errors, or you are unsure of the correct settings for your network, check with your IT department. Pitney Bowes Operator Guide June 2018...

  • Page 151: Specifications

    For 35 ml cartridge - yields up to 3,000 impressions (actual ink yields vary with usage and environmental conditions). Ports: 2 USB port type A host connectors for external peripherals (scale, barcode scanner, report or label printer, HUB, mouse, keyboard) Pitney Bowes Operator Guide June 2018...
  • Page 152 Ideal for adding postage to oversized envelopes, priority mail and packages Envelope Ads: Create up to 20 text ads stored on the machine Postal Inscriptions: Up to 60 inscriptions preloaded on the machine Graphics: Up to 60 graphic ads on the machine Pitney Bowes Operator Guide June 2018...

  • Page 153: 11 - Technical Support

    11 - Technical Support In this section Contacting Pitney Bowes...

  • Page 154: Contacting Pitney Bowes

    Technical Support Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name:SendPro® C-Series Digital Postage Meter PCN and serial number: check the label on the rear of the meter...
  • Page 155 12 - Errors In this section "CSD Senior Device has stopped" message "Shared Services has stopped working" message Flashing power light "Oops! Something went wrong" message in Trackable Labels Address Book Error: Print services has stopped Error: US Mailing has stopped Error 1814, 1815 or 1825 Error 0802 "Clear Paper Jam"...

  • Page 156: Errors

    4. Tap Print Test Pattern. 5. Run a test print. If the test print is good, tap on the Home icon If the test print is not good, contact Technical Support; have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 157: Shared Services Has Stopped Working" Message

    You may be able to clear the error by restarting the meter: 1. Unplug the power cord. 2. Wait for the display to turn off. 3. Wait one minute. 4. Turn the power back on. Pitney Bowes Operator Guide June 2018...

  • Page 158: Flashing Power Light

    4. Turn the power back on. Tips: When turning the meter on, just tap the power button. Do not hold it down. When turning the meter off, hold the power button for only 5 seconds. Pitney Bowes Operator Guide June 2018...

  • Page 159: Oops! Something Went Wrong" Message In Trackable Labels Address Book

    3. Unplug the power cord. 4. Wait for the display to turn off. 5. Wait one minute. 6. Turn the power back on. 7. Sign into Trackable Labels. If the issue is still not resolved, contact Technical Support. Pitney Bowes Operator Guide June 2018...

  • Page 160: Error: Print Services Has Stopped

    When trying to print, the error message "Print services has stopped." is displayed. Cause The meter software may be out of date. Resolution This issue must be resolved by a Pitney Bowes representative. Contact technical support for assistance. Pitney Bowes Operator Guide June 2018...

  • Page 161: Error: Us Mailing Has Stopped

    Errors Error: US Mailing has stopped Issue The error message "US Mailing has stopped." is displayed. Cause Not specified Resolution This issue must be resolved by a Pitney Bowes representative. Contact technical support for assistance. Pitney Bowes Operator Guide June 2018...

  • Page 162: Error 1814, 1815 Or 1825

    Issue When running mail, error 1814, 1815 or 1825 is displayed. Cause The meter has timed out while attempting to connect to the Pitney Bowes Data Center. Resolution 1. Tap the back arrow to the Home screen. 2. Unplug the power cord.

  • Page 163: Error 0802

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes Operator Guide June 2018...
  • Page 164 Errors 7. Squeeze the tabs on either side of the printhead. 8. Push the printhead gently to the right. Pitney Bowes Operator Guide June 2018...
  • Page 165 Errors 9. Pull the printhead up and out of the holder. Pitney Bowes Operator Guide June 2018...
  • Page 166 Errors 10. Examine the printhead and note the location of the plastic alignment tabs. Pitney Bowes Operator Guide June 2018...
  • Page 167 11. Examine the printhead holder and note the location of the lower printhead alignment slots. 12. Insert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. Pitney Bowes Operator Guide June 2018...
  • Page 168 14. Replace the ink cartridge (see the label to the right of the cartridge holder). 15. Rotate the guard back to the closed position. 16. Close the cover; the ink cartridge moves back to the original position. 17. Tap Done. Pitney Bowes Operator Guide June 2018...

  • Page 169: Clear Paper Jam" Message

    Turn the power off by holding the power button for 5 seconds, the power button will darken. c. Wait for the display to turn off. d. Wait one minute then turn the power back on. Pitney Bowes Operator Guide June 2018...

  • Page 170: Not Ready To Print" Message

    1. Tap Reset to default. 2. Put something on the scale. 3. If you do not have a scale: a. Tap the weight button. b. Choose Manual. c. Tap the 1 key. d. Tap Apply. Pitney Bowes Operator Guide June 2018...
  • Page 171 1. Turn the power off by holding the power button for 5 seconds. The power button will darken. 2. Wait for the display to turn off. 3. Wait one minute. 4. Turn the power back on. 5. Tap Envelope Printing. 6. Verify that the machine says ready to print. Pitney Bowes Operator Guide June 2018...

  • Page 172: Transaction Log Upload Required" Or "Transaction Upload Due" Messages

    You will be able to run mail, but you will be required to upload transactions in the near future. Cause Transactions need to be uploaded. Resolution 1. Tap Settings (gear icon). 2. Tap Upload Transactions. Pitney Bowes Operator Guide June 2018...

  • Page 173: Error: No Psd On The Sendpro

    Wait for the display to turn off. c. Wait one minute. d. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet. 3. Reconnect the network cable. Pitney Bowes Operator Guide June 2018...

  • Page 174: Resolve Error Message "General Authorization Failure

    When attempting to refill postage for Trackable Label postage balance you receive the error message, "General Authorization Error". Cause There are not enough funds available in the Pitney Bowes Reserve Account or Pitney Bowes Purchase Power Account. Resolution If the balance in your Reserve Account is less than the amount you are attempting to add to the SendPro C-Series Trackable Labels account, add funds to your Reserve Account.

  • Page 175: 13 - Troubleshooting

    Scale weight changes to one ounce after removing mailpiece Solid red light on the 1E35 label printer Stuck on Pitney Bowes blue loading screen when going to envelope printing Cartridge does not move on boot up Power light flashes red and blue...
  • Page 176 Troubleshooting Date printed on mail is wrong Meter making a continuous bell or chiming sound PB Commerce cloud error Label not printing and printer green light is flashing Pitney Bowes Operator Guide June 2018...

  • Page 177: Poor Print Quality Or Not Printing

    If you are not seeing an improvement after cleaning the print nozzle, clean the print head: 1. From the Home screen, tap Settings (gear icon). 2. Tap Mail Printer Maintenance. 3. Tap Install Print Head. 4. Follow the screen prompt and open the cover. Pitney Bowes Operator Guide June 2018...
  • Page 178 9. Reinstall the print head in the meter, making sure that it clicks into place. 10. Reinsert the ink cartridge and close the print head cover. 11. Close the ink tank access cover. The ink tank mechanism reinitializes. Pitney Bowes Operator Guide June 2018...

  • Page 179: Wireless Connection Issues On The Sendpro C200, C300

    The meter may display the message "Error Unable to resolve host" or "Unable to resolve api.pitneybowes.com". The meter displays the message "Failed to Update Please Contact Pitney Bowes" Note: If you are experiencing issues with a wired network connection, see the topic...
  • Page 180 Your network firewall may be blocking ports or addresses that are required for proper functioning of the meter. See the SendPro C-Series Connectivity guide for connection details. Contact your IT department for assistance if needed. Pitney Bowes Operator Guide June 2018...

  • Page 181: Wired Network Connection Issues On The Sendpro C200, C300 And C400

    The meter displays the message "Unable to resolve host" or "Unable to resolve api.pitneybowes.com". The meter displays the message "Failed to Update Please Contact Pitney Bowes" Note: If you are experiencing issues with a wireless network connection, see the topic...
  • Page 182 If credentials are required to sign in to your network, then your network most likely uses a proxy server. If you are unsure about what your proxy settings are, contact your IT department. Firewall issues Pitney Bowes Operator Guide June 2018...
  • Page 183 See the SendPro C-Series Connectivity guide for a complete list of the addresses that need to be unblocked. If the issue is not resolved, contact technical support. Please have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 184: Sealing Issues

    4. Check if the moistener brush is dirty. If it is, remove the moistener brush, clean it in plain water, and rinse thoroughly. If the brush will not rinse clean, replace the moistener brush. Pitney Bowes Operator Guide June 2018...
  • Page 185 5. Check if the moistener brush is worn. If it is, replace the moistener brush*. Note: ​ Y ou can order a Moistener Replacement Kit (#621-8) from the supply line, which includes a wick, shield, and brush assembly. Pitney Bowes Operator Guide June 2018...

  • Page 186: All Classes Missing

    4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet. If the issue is not resolved, contact Technical Support; have your model number and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 187: Postage Balance Showing "Reading" On The Envelope Printing Screen

    1. Unplug the power cable. 2. Wait for the display to turn off. 3. Wait one minute. 4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet. Pitney Bowes Operator Guide June 2018...

  • Page 188: Cannot Refill Envelope Printing During Initial Installation

    1. Unplug the power cable. 2. Wait for the display to turn off. 3. Wait one minute. 4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet. Pitney Bowes Operator Guide June 2018...

  • Page 189: The Screen Is On But The Power Light Is Off

    4. Wait one hour for the battery to charge. 5. Press the power button to turn the meter on. Note: When shutting down the meter, wait for the 10-second timer to complete before you tap anywhere on the screen. Pitney Bowes Operator Guide June 2018...

  • Page 190: Scale Weight Changes To One Ounce After Removing Mailpiece

    Place the scale back on top. d. Wait one minute then turn the power back on. If your issue is not resolved, contact Technical Support. Please have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 191: Solid Red Light On The 1E35 Label Printer

    This error can be caused by the printer not being configured to the correct paper size. To set the paper size: 1. Open the printer’s top cover and wind the media back onto the roll so that it is clear of the feed rollers and sensors. 2. Close the cover. Pitney Bowes Operator Guide June 2018...
  • Page 192 Immediately release both buttons when the media begins to move. The media should advance one label and the left LED should be solid green. If your issue is not resolved, contact technical support. Please have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 193: Stuck On Pitney Bowes Blue Loading Screen When Going To Envelope Printing

    Troubleshooting Stuck on Pitney Bowes blue loading screen when going to envelope printing Issue When going to Envelope Printing, the system gets stuck on the blue Pitney Bowes loading screen. Cause Not specified Resolution 1. Reboot the machine by unplugging the power cord.

  • Page 194: Cartridge Does Not Move On Boot Up

    When you start the SendPro® C-Series machine, the cartridge does not move. Cause Not specified. Resolution 1. Unplug the power cord to the SendPro® C-Series meter. 2. Wait one minute. 3. Plug the power cable back in. 4. Quickly tap and release the power button Pitney Bowes Operator Guide June 2018...

  • Page 195: Power Light Flashes Red And Blue

    Cause Possible file corruption. Resolution 1. Unplug the power cord to the SendPro® C-Series meter. 2. Wait one minute. 3. Plug the power cable back in. 4. Quickly tap and release the power button Pitney Bowes Operator Guide June 2018...

  • Page 196: Power Light Is Blue Instead Of White

    The power button is held in too long. Resolution 1. Unplug the power cord to the SendPro® C-Series meter. 2. Wait one minute. 3. Plug the power cable back in. 4. Quickly tap and release the power button Pitney Bowes Operator Guide June 2018...

  • Page 197: Power Light Turns On And Off Before The Machine Boots

    When you turn the meter on the white power light turns on then goes out before the meter boots up. Cause Not specified. Resolution 1. Unplug the power cord to the SendPro® C-Series meter. 2. Wait one minute. 3. Plug the power cable back in. 4. Quickly tap and release the power button Pitney Bowes Operator Guide June 2018...

  • Page 198: Opening Manage Accounts In Envelope Printing Displays A White Screen

    C300 and C400" or "Resolve wired network connection issues on the SendPro C200, C300 and C400" to troubleshoot your connection issues. 6. Go back to Manage Accounts. If the issue is still not resolved, contact technical support. Pitney Bowes Operator Guide June 2018...

  • Page 199: Unable To Print Trackable Labels

    The printer has a flashing red light Make sure that the labels are correctly loaded and aligned. Make sure paper sensors are clear from any dust or debris. Make sure that the top cover is fully closed. Pitney Bowes Operator Guide June 2018...
  • Page 200 Solid red light on the 1E35 label printer and the SendPro C200, C300 and C400. The printer has a flashing green light For details, refer to the Label not printing and printer green light is flashing on the SendPro C200, C300, C400. Pitney Bowes Operator Guide June 2018...

  • Page 201: 1E35 Label Printer Feeds Incorrect Label Size When Printing A Trackable Label

    This error can be caused by the printer not being configured to the correct paper size. To set the paper size: 1. Open the printer’s top cover and wind the media back onto the roll so it’s clear of the feed rollers and sensors, and then close the cover. Pitney Bowes Operator Guide June 2018...
  • Page 202 4. Press and hold the Stop/Resume and the Feed/Cancel buttons simultaneously until the transport rollers begin to move the media. Immediately release both buttons when the media begins to move. The media should advance one label and the left LED should be solid green. Pitney Bowes Operator Guide June 2018...

  • Page 203: Screen Is Blank Or Black

    2. Ensure that the power cord is plugged into the back of the machine and directly into a wall outlet. Note: If the meter was unplugged for an extended period of time, allow one hour for the internal tablet to charge. Pitney Bowes Operator Guide June 2018...

  • Page 204: Mail Not Weighing Correctly Or Not At All

    Level the scale (model numbers MP30/MP49 only) 1. Find the model number of your scale. It is printed on a tag under the top cover. 2. Take the top cover off of the scale. Pitney Bowes Operator Guide June 2018...
  • Page 205 4. Unplug the USB cable from the back of the meter. 5. Wait five seconds, then re-connect it both ends. 6. Check the scale with a known item. (Note: U.S. Quarters weigh .2 oz. each and are a good test.) Pitney Bowes Operator Guide June 2018...

  • Page 206: Low Battery Icon Appearing On The Display

    2. Turn on the meter now by tapping the power button. If the low battery icon has not gone away after 1 hour or the meter still will not boot up, contact technical support. Pitney Bowes Operator Guide June 2018...

  • Page 207: Date Printed On Mail Is Wrong

    2. Tap the Date. 3. Tap Today. 4. If the correct date is displayed, tap Apply. If the correct date is not displayed, contact technical support. Please have your model and serial number ready. Pitney Bowes Operator Guide June 2018...

  • Page 208: Meter Making A Continuous Bell Or Chiming Sound

    Resolution If the meter keeps chiming: Move the meter to get a stronger WiFi signal Take the meter off WiFi and plug it in with an Ethernet cable (wired network connection) Pitney Bowes Operator Guide June 2018...

  • Page 209: Pb Commerce Cloud Error

    12. Delete the values in the IP Address, Netmask, Gateway, and DNS Address boxes. 13. Re-enter the Ip Address, Netmask, Gateway, and DNS Address back into the boxes. 14. Tap connect. 15. Tap in the DNS Address box. 16. Hit back space to delete the DNS address. Pitney Bowes Operator Guide June 2018...
  • Page 210 Tap the Settings (gear) icon viii. Tap Wireless ix. Turn on the Wi-Fi by sliding the toggle to the right. x. Tap the name of the correct Wi-Fi. xi. Re-enter the password. 3. Tap connect. Pitney Bowes Operator Guide June 2018...

  • Page 211: Label Not Printing And Printer Green Light Is Flashing

    The label printer is not printing but the green light on the printer is flashing green, indicating the printer is receiving communication. Cause The label printer roll is not seated properly. Resolution 1. Open the printer cover. 2. Re-seat the label roll. 3. Close the printer cover firmly. 4. Try to print again. Pitney Bowes Operator Guide June 2018...
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  • Page 213 A - Browser operations In this section Importing Addresses - SendPro online, SendPro C200, C300, C400 Exporting Addresses - SendPro online, SendPro C200, C300, C400 Importing Cost Accounts - SendPro online, SendPro C200, C300, C400 Exporting Cost Accounts - SendPro online, SendPro C200, C300, C400 Exporting a History Report - SendPro online, SendPro C200, C300, C400...

  • Page 214: Importing Addresses - Sendpro Online, Sendpro

    Address Book data with my imported data if you would like to replace and remove all existing addresses in your address book. To add your imported addresses and maintain the existing Address Book, ensure that the box is unchecked. 7. Select Continue. Pitney Bowes Operator Guide June 2018...
  • Page 215 Ignore Field, choose the correct field. If you choose Ignore Field, that field will not be imported. 9. Select Continue to import your address data. The addresses will now appear in your Address Book. Pitney Bowes Operator Guide June 2018...
  • Page 216 SendPro online. You can use only fields that correspond to those available in SendPro online. For example, .csv files exported from Google accounts usually contain many more fields than those available in the SendPro online address book. Pitney Bowes Operator Guide June 2018...

  • Page 217: Exporting Addresses - Sendpro Online, Sendpro

    The application saves the file as addressbook.csv to your Downloads folder. Depending on your web browser settings, you may be prompted to save the file under a different name or to a different location. Pitney Bowes Operator Guide June 2018...

  • Page 218: Importing Cost Accounts - Sendpro Online, Sendpro

    2. Select + (Add New). 3. Select Import Multiple Cost Accounts. 4. Select Browse and select the .csv file that contains the Cost Accounts you wish to import and select Open. 5. Select Continue. Pitney Bowes Operator Guide June 2018...

  • Page 219: Exporting Cost Accounts - Sendpro Online, Sendpro

    Use SendPro® online to export a .csv file of your Cost Accounts. Cost Accounts created on a SendPro C-Series can be exported in SendPro online. 1. Select Settings > Cost Accounts. 2. Select the Export button. 3. Follow your web browser's prompts to export the file. Pitney Bowes Operator Guide June 2018...

  • Page 220: Exporting A History Report - Sendpro Online, Sendpro

    5. In step 1 of the Text Import Wizard, select Delimited and My data has headers, and select Next. 6. In step 2, deselect Tab, select Comma, and select Next. 7. In step 3, select Text and select Finish. 8. In the Import Data pop-up box, select OK. Pitney Bowes Operator Guide June 2018...

  • Page 221: Setting Up And Managing A Ups Account

    7. The UPS Invoice Amount field should be filled in from the "amount due this period" shown on the UPS invoice. 8. Enter the Control ID as seen on your UPS invoice. This is case-sensitive. Pitney Bowes Operator Guide June 2018...
  • Page 222 Changing the nickname of an account: 1. Select Settings > Shipping Carriers. 2. Select the Manage link next to the account you wish to update. 3. Update the Account Nickname field. 4. Select Save. Pitney Bowes Operator Guide June 2018...
  • Page 223 1. Select Settings > Preferences. 2. Under Default UPS Account, select the desired account. Note: This setting can be set by each user individually. Individual user preferences will override the default account set by the system Admin. Pitney Bowes Operator Guide June 2018...

  • Page 224: Setting Up And Managing A Fedex Account

    To use a contact name and address different from your FedEx billing address, select My contact name or address..7. If your FedEx account includes SmartPost, select My Account includes SmartPost and select the Hub ID that was assigned to you by FedEx. Pitney Bowes Operator Guide June 2018...
  • Page 225 Selecting your personal default FedEx account: 1. Select Settings > Preferences. 2. Under Default FedEx Account, select the desired account. Note: This setting can be set by each user individually. Individual user preferences will Pitney Bowes Operator Guide June 2018...
  • Page 226 Browser operations override the default account set by the system Admin. Pitney Bowes Operator Guide June 2018...

  • Page 227: Managing Users - Sendpro Online, Sendpro

    To define the permissions for the Admin and User roles: 1. Select the Roles & Permissions tab. This tab displays each role, Admin and User, on the left, and the allowed permissions for each of those roles. Pitney Bowes Operator Guide June 2018...
  • Page 228 Management Permissions to view the individual tasks in that category. To permit the selected role to perform a task, check the box next to it. To prohibit the selected role from performing a task, uncheck the box next to it. Pitney Bowes Operator Guide June 2018...

  • Page 229: Inviting Users - Sendpro Online, Sendpro

    5. Select Invite. Each invited user will receive an email and will appear in the list of users with a Status of Invited. Once the invited user receives the email, they should follow these steps to sign in: Pitney Bowes Operator Guide June 2018...
  • Page 230 Browser operations 1. Select the Sign In link in the email. 2. Enter a name and a password. 3. Sign in to SendPro online. Pitney Bowes Operator Guide June 2018...

  • Page 231: Creating An International Trackable Label

    Select the necessary AES Exemption information. For further information please refer to usps.com Postal Explorer. Once you have completed these steps, continue creating the label using the same process described in Creating a trackable label. Pitney Bowes Operator Guide June 2018...

  • Page 232: Printing A Usps Scan Form

    SendPro online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro® C-Series user ID and password. 5. In SendPro online, select Print > USPS SCAN Form from the top menu bar. Pitney Bowes Operator Guide June 2018...

This manual is also suitable for:

Sendpro c400Sendpro c200Sendpro c300

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