Pitney Bowes SendPro C User Manual
  1. Manuals
  2. Brands
  3. Pitney Bowes Manuals
  4. Postal Equipment
  5. SendPro C
  6. User manual

Pitney Bowes SendPro C User Manual

Hide thumbs Also See for SendPro C:
Table of Contents

Advertisement

Quick Links

Download this manual
Shipping & Mailing
Postage Meters
SendPro® C
User Guide
Irish Edition
SV63242-ie Rev.D
20 June 2022

Advertisement

Table of Contents
loading

Related Manuals for Pitney Bowes SendPro C

Summary of Contents for Pitney Bowes SendPro C

  • Page 1 Shipping & Mailing Postage Meters SendPro® C User Guide Irish Edition SV63242-ie Rev.D 20 June 2022...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Table of Contents 1 - Installation Installing the SendPro C Installing a scale Installing an external scale Installing the printhead 2 - Connectivity Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network...
  • Page 4 Printing a funds report Running account reports Setting the report period for an account Setting the account report preferences Emailing an account report Viewing the total spent on printing postage 9 - Printing What are print modes Pitney Bowes User Guide June 2022...
  • Page 5 Adding favourite apps Setting up the Energy Saver Adjusting time zone and scale location code Creating or disabling the security PIN Clearing or resetting the number of mailpieces sent Uploading postage transactions 13 - Rate Change Pitney Bowes User Guide June 2022...
  • Page 6 15 - Product Information Navigating the Home screen Navigating the Print on Envelopes app An Post requirements Parts of a postal frank Postal Security Device Parts of the SendPro C Connections on the back Specifications Material specifications Important safety notes Contacting Pitney Bowes...

  • Page 7: Installation

    1 - Installation In this section Installing the SendPro C Installing a scale Installing an external scale Installing the printhead...

  • Page 8: Installing The Sendpro C

    Connect device to a power source Continue installation steps Before you begin Before you being installing your new SendPro C, you need to decide what type of connection (wired or wireless) you want to use. Choose your connection type Take about 10 minutes to set up Wired Connections Require an ethernet port and power outlet.
  • Page 9 1 • Installation Pitney Bowes User Guide June 2022...
  • Page 10 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. Pitney Bowes User Guide June 2022...
  • Page 11 1 • Installation 4. Remove all packing materials from the device. Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. Pitney Bowes User Guide June 2022...
  • Page 12 3. Open the ink carriage guard. 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. Pitney Bowes User Guide June 2022...
  • Page 13 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes User Guide June 2022...
  • Page 14 1 • Installation 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes User Guide June 2022...
  • Page 15 Connect the device to a power source. Tap the power button. Follow the installation instructions on the device 1. Wait for the device to start up. 2. Tap Get Started on the touchscreen and continue the installation steps on the screen. Pitney Bowes User Guide June 2022...

  • Page 16: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes User Guide June 2022...

  • Page 17: Installing An External Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide June 2022...
  • Page 18 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide June 2022...
  • Page 19 1 • Installation 2. Fix the blanking plate on the device where the scale was located. 3. Tap Settings. 4. Scroll down and tap Scale Installation Guides. Pitney Bowes User Guide June 2022...

  • Page 20: Installing The Printhead

    14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. 1. Tap Settings. Pitney Bowes User Guide June 2022...
  • Page 21 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes User Guide June 2022...
  • Page 22 1 • Installation 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes User Guide June 2022...
  • Page 23 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide June 2022...
  • Page 24 12. Install the ink cartridge and close the guard. 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Pitney Bowes User Guide June 2022...

  • Page 25: Connectivity

    2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 26: Setting Up A Wired Network Connection

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your SendPro C to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 27 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide June 2022...

  • Page 28: Setting Up A Wireless (Wi-Fi) Network Connection

    Address in the corresponding fields. 6. Tap Connect. 7. If SendPro C fails to connect, remove the network cable from the back of the device. 8. Tap Connect. Wait for the attempted connection to fail. 9. Plug the network cable back in.

  • Page 29: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide June 2022...
  • Page 30 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide June 2022...

  • Page 31: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide June 2022...
  • Page 32 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes User Guide June 2022...

  • Page 33: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 34 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide June 2022...
  • Page 35 2 • Connectivity 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes User Guide June 2022...
  • Page 36 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide June 2022...

  • Page 37: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide June 2022...
  • Page 38 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide June 2022...
  • Page 39 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide June 2022...

  • Page 40: Scales And Weighing

    3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale...

  • Page 41: Using The Scale When Printing Postage

    11. Insert the envelope into the device. The device prints the postage. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide June 2022...

  • Page 42: Zeroing The Scale

    10. Insert the envelope into the device. The device prints the postage. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide June 2022...
  • Page 43 1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Print on Envelopes screen. Pitney Bowes User Guide June 2022...
  • Page 44 4 - Accounting In this section What is Accounting Adding a Print on Envelopes account Selecting an account Editing an account Making an account inactive Deleting a Print on Envelopes account...

  • Page 45: Accounting

    Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Engineering; Sub account - Software; Sub sub account - Graphics and Layout; Sub sub account - Design Pitney Bowes User Guide June 2022...

  • Page 46: Adding A Print On Envelopes Account

    If you do set a password, you need to enter it to print mail. 10. Ensure you set the status to active. 11. Tap anywhere on the screen outside of the fields when complete. Pitney Bowes User Guide June 2022...

  • Page 47: Selecting An Account

    9. When finished, tap anywhere on the screen outside of the fields. 10. Tap OK to return to the Accounts screen. 11. Tap the back arrow to return to the list of accounts. 12. Tap Cancel to return to the Print on Envelopes screen. Pitney Bowes User Guide June 2022...

  • Page 48: Making An Account Inactive

    4. Tap Manage Accounts. 5. Tap Delete account. The list of available accounts appears. 6. Tap the account you want to delete. 7. Tap OK. 8. Tap Yes, delete account to confirm. 9. Tap OK. Pitney Bowes User Guide June 2022...
  • Page 49 4 • Accounting 10. Tap the back arrow to return to the list of accounts. 11. Tap Cancel to return to the Print on Envelopes app. Pitney Bowes User Guide June 2022...
  • Page 50 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes Changing the default refill amount for printing postage Setting the low funds warning for printing postage Viewing the refill history for printing postage...

  • Page 51: Postage Funding

    Checking the available funds for printing postage Viewing the amount available in your device 1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Pitney Bowes User Guide June 2022...

  • Page 52: Refilling Postage Funds For Printing Postage

    5 • Postage Funding Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. Refilling postage funds for printing postage Refill your postage funds for printing postage as soon as you receive a message that your funds are low.

  • Page 53: Getting A An Post Refund For Damaged Or Incorrectly Printed Mail In Print On Envelopes

    8. Tap Done. Your updated postage balance appears on the Print on Envelopes app. Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes Request a refund for damaged or incorrectly printed mail by contacting Post. Pitney Bowes User Guide June 2022...

  • Page 54: Changing The Default Refill Amount For Printing Postage

    3. Tap Postage Refills. 4. Tap the box under Default refill amount. 5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. Pitney Bowes User Guide June 2022...

  • Page 55: Setting The Low Funds Warning For Printing Postage

    1. Tap SendPro Apps on the Home screen 2. Tap Print Refill Receipt. 3. Tap Refill History. 4. Tap on a postage refill to open a Refill Receipt. Important: At this time, you can only view the report. Pitney Bowes User Guide June 2022...

  • Page 56: Mailing And Shipping

    6 - Mailing and Shipping In this section Sending post by Standard Mail Key in postage...
  • Page 57 4. Tap Apply. 5. Enter the value of the mailpiece you are sending in the postage value field. 6. Tap Apply. 7. Feed the envelope or label through the device to print the impression. Pitney Bowes User Guide June 2022...
  • Page 58 7 - Sealing In this section Filling the moistener tank Sealing envelopes when you print postage Sealing envelopes without printing postage Avoiding envelope sealing issues...

  • Page 59: Sealing

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C. Pitney Bowes...
  • Page 60 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Print on Envelopes on the Home screen. 4. Tap Account, then select an account. Pitney Bowes User Guide June 2022...

  • Page 61: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide June 2022...

  • Page 62: Avoiding Envelope Sealing Issues

    6. Insert the envelope into the device. The device seals the envelope. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes User Guide June 2022...
  • Page 63 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide June 2022...
  • Page 64 8 - History and Reports In this section Printing a funds report Running account reports Setting the report period for an account Setting the account report preferences Emailing an account report Viewing the total spent on printing postage...

  • Page 65: History And Reports

    2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Insert an envelope into the device. The device prints the report. 6. Tap the back arrow to return to the Print on Envelopes app.

  • Page 66: Setting The Report Period For An Account

    Set the reporting period of an account report by setting its start and end dates. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts. 5. Tap Reports. 6. Tap Report period. Pitney Bowes User Guide June 2022...

  • Page 67: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. Pitney Bowes User Guide June 2022...

  • Page 68: Emailing An Account Report

    4. Tap Manage Accounts. 5. Tap Reports. 6. Tap View & print reports. 7. Tap the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. Pitney Bowes User Guide June 2022...
  • Page 69 The email address you enter will remain until you turn off then turn on the device. 12. Tap the file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Pitney Bowes User Guide June 2022...

  • Page 70: Viewing The Total Spent On Printing Postage

    View the total amount you have spent on postage and the total number of pieces printed. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Advanced to view the total amount of postage spent and the number of pieces printed. Pitney Bowes User Guide June 2022...
  • Page 71 9 - Printing In this section What are print modes Printing a custom or standard graphic Printing a graphic without printing postage Adding a custom text message Printing only the date and time Printing a test pattern...

  • Page 72: Printing

    Customise your mail by adding a custom logo or standard graphic. Uploading Custom graphics Downloading Custom Graphics 1. Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads, then will be available for printing. Pitney Bowes User Guide June 2022...
  • Page 73 Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Print on Envelopes on the Home screen. 2. Tap Account, then select an account. Pitney Bowes User Guide June 2022...
  • Page 74 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. 7. Tap Graphic. Pitney Bowes User Guide June 2022...

  • Page 75: Printing A Graphic Without Printing Postage

    6. Tap Accept & Continue to comply with the postal rules. 7. Enter a name for the message. The name can be up to 20 characters. 8. Tap Save. 9. Enter the message, line by line. 10. Tap Apply twice. Pitney Bowes User Guide June 2022...

  • Page 76: Printing Only The Date And Time

    5. Insert the envelope into the device. The device prints the envelope. Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. Pitney Bowes User Guide June 2022...
  • Page 77 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide June 2022...

  • Page 78: Feeding And Jamming

    10 - Feeding and Jamming In this section Preventing envelope feeding problems...

  • Page 79: Preventing Envelope Feeding Problems

    10 • Feeding and Jamming Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems. Pitney Bowes User Guide June 2022...
  • Page 80 Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side of the device. Make sure to remove all the dust and debris. Pitney Bowes User Guide...

  • Page 81: 11 - Ink

    11 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 82: Checking The Ink Level

    Use postal approved ink cartridges. If you use the AutoInk program, you will receive an ink cartridge automatically when the low ink warning appears. To enroll in the in the AutoInk program, please contact Pitney Bowes. Pitney Bowes User Guide...

  • Page 83: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide June 2022...
  • Page 84 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide June 2022...
  • Page 85 12 - Settings In this section What are presets Adding presets Selecting a preset Modifying presets Setting the default preset reset timer Adjusting display brightness Advancing the date Using SendPro Apps Using the Toolbar Using the SendPro Care app Adding favourite apps Setting up the Energy Saver Adjusting time zone and scale location code Creating or disabling the security PIN...

  • Page 86: 12 • Settings

    Your device adds a default preset automatically once the installation is complete. You can edit the default preset to suit your own settings. When your SendPro C enters sleep mode or when you switch it off, it also reverts to the default preset. Adding presets Add presets to store a group of commonly-used settings.

  • Page 87: Selecting A Preset

    Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. Pitney Bowes User Guide June 2022...

  • Page 88: Setting The Default Preset Reset Timer

    You can change this time if necessary. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. Pitney Bowes User Guide June 2022...

  • Page 89: Adjusting Display Brightness

    Advancing the date Advance the date to print postage up to thirty days before you need to send it. 1. Tap Print on Envelopes on the Home screen. 2. Tap the date. The calendar appears. Pitney Bowes User Guide June 2022...

  • Page 90: Using Sendpro Apps

    Check the connection to the internet using Network Connection. Using the Toolbar The toolbar is located at the top of every screen. Use the toolbar to: View and change settings and default values for your device. View online help. Pitney Bowes User Guide June 2022...

  • Page 91: Using The Sendpro Care App

    Add yourfavourite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favourites and a star appears next to each app. Pitney Bowes User Guide June 2022...

  • Page 92: Setting Up The Energy Saver

    Adjusting time zone and scale location code When you move your device to a new location or install a new scale, you must modify the location code. 1. Tap Settings. Pitney Bowes User Guide June 2022...

  • Page 93: Creating Or Disabling The Security Pin

    Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Pitney Bowes User Guide June 2022...

  • Page 94: Clearing Or Resetting The Number Of Mailpieces Sent

    3. Tap Reset Counter to 0. Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. Pitney Bowes...
  • Page 95 A series of messages appear, starting with "Preparing Transaction Data" followed by "Sending Transaction Data." Once the upload is complete, the message "Transaction Data Sent" appears. The message "No Sync Required" appears if there are no new transactions to upload. Pitney Bowes User Guide June 2022...

  • Page 96: 13 - Rate Change

    13 - Rate Change In this section Updating postal rates or software...

  • Page 97: Updating Postal Rates Or Software

    Even though your device checks for updates automatically, you can check for rate and software updates at any time. 1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Pitney Bowes User Guide June 2022...
  • Page 98 13 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide June 2022...
  • Page 99 14 - Maintenance In this section Cleaning the printhead Cleaning the moistener brush and wick assembly Moving the SendPro C Ordering supplies...

  • Page 100: Maintenance

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide June 2022...
  • Page 101 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes User Guide June 2022...
  • Page 102 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. Pitney Bowes User Guide June 2022...

  • Page 103: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. Pitney Bowes User Guide June 2022...
  • Page 104 14 • Maintenance 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes User Guide June 2022...
  • Page 105 14 • Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick on the moistener base. Pitney Bowes User Guide June 2022...
  • Page 106 14 • Maintenance 5. Remove the metal grate and wick from the moistener base. 6. Clean the brush and wick with water and rinse thoroughly. Pitney Bowes User Guide June 2022...

  • Page 107: Moving The Sendpro C

    Order supplies for your device by contacting Pitney Bowes on 01 4608700. If you use the AutoInk program, you will receive an ink cartridge automatically when the low ink warning appears. To enrol in the in the AutoInk program, please contact Pitney Bowes. Pitney Bowes...

  • Page 108: Product Information

    In this section Navigating the Home screen Navigating the Print on Envelopes app An Post requirements Parts of a postal frank Postal Security Device Parts of the SendPro C Connections on the back Specifications Material specifications Important safety notes Contacting Pitney Bowes...

  • Page 109: Navigating The Home Screen

    15 • Product Information Navigating the Home screen The Home screen on the SendPro C provides the starting point for printing postage. Tap the Home icon in any screen to return to the Home screen. Tap Print on Envelopes to print envelopes, post cards and small parcels.

  • Page 110: Navigating The Print On Envelopes App

    1. View Postage Balance - View the balance of funds you have left in your device. 2. View Date -Tap the date to view the date options. 3. View Total postage amount - View the total postage amount. Pitney Bowes User Guide June 2022...

  • Page 111: An Post Requirements

    Parts of a postal frank The postal frank contains elements that identify the mailer and the type of mail. Optional parts include Envelope Messaging. Pitney Bowes User Guide June 2022...

  • Page 112: Postal Security Device

    It includes the latest technology approved by An Post. This technology eliminates the need for An Post to perform physical inspections, thereby making your device easier and more convenient for you to use. Pitney Bowes User Guide June 2022...

  • Page 113: Parts Of The Sendpro C

    15 • Product Information Parts of the SendPro C Familiarise yourself with the parts of your SendPro C. 1. Integrated scale - Weigh envelopes and parcels. 2. Colour touchscreen display - Process envelopes and packages. 3. Ink access cover - Allows access to the ink cartridges. Find the model and serial numbers inside.

  • Page 114: Connections On The Back

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A...
  • Page 115 Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Ink Cartridge Life 35 ml cartridge - yields up to 3,000 impressions. (Actual ink yields vary with usage and environmental conditions). Pitney Bowes User Guide June 2022...
  • Page 116 Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail and packages. Graphics Up to 10 graphic ads on the device. Pitney Bowes User Guide June 2022...

  • Page 117: Material Specifications

    76.2 mm – This is the height of the inner edge of the side guide Envelope Weight Minimum: 1 g Maximum: 450 g Tape Size Minimum: 44.2 x 100 mm Maximum: 44.7 x 200 mm Pitney Bowes User Guide June 2022...
  • Page 118 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes User Guide June 2022...

  • Page 119: Important Safety Notes

    Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.

  • Page 120: Contacting Pitney Bowes

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.

  • Page 121: Third Party Software

    Note: Customer service representatives are available 9 am to 5 pm, Mon-Fri excluding public holidays. Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 122 Glassfish:javax.annotation which is dual licensed under the CDDL, Version 1.0, and the GNU General Public License, Version 2, June 1991, with the Classpath Exception. The licenses can be downloaded from: https://javaee.github.io/glassfish/LICENSE. The source code for this software is available from https://javaee.github.io/glassfish. Pitney Bowes User Guide June 2022...
  • Page 123 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide June 2022...
  • Page 124 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63242-ie Rev.D © Pitney Bowes Limited, 2022 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Table of Contents