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Manuals
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Pitney Bowes Manuals
Postal Equipment
7H20C
User manual
Pitney Bowes 7H20C User Manual
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Contents
Table of Contents
Bookmarks
Table of Contents
Table of Contents
Installation
Installing the Sendpro C, Sendpro
Installing a Scale
Installing an External Scale
Installing the Printhead
Connectivity
Setting up a Wired Network Connection
Setting up a Wireless (Wi-Fi) Network Connection
Connecting to a Hidden Wi-Fi Network
Forgetting a Wi-Fi Network
Checking Your Network Connection
Finding the MAC Address for Wired and Wireless Networks
Setting up a Proxy Server
Scales and Weighing
Using the Scale When Printing Postage
Entering the Weight Manually When Printing Postage
Zeroing the Scale
Using Scale Stabilization
Using Differential Weighing
Editing the Differential Weighing Threshold
Accounting
What Is Accounting
Adding an Account
Turning Account Passwords on or off for Printing Postage
Selecting an Account
Editing an Account
Making an Account Inactive
Deleting an Account
Postage Funding
Checking the Available Funds for Printing Postage
Refilling Postage Funds for Printing Postage
Getting a Royal Mail Refund for Damaged or Incorrectly Printed Mail
Changing the Default Refill Amount for Printing Postage
Setting the Low Funds Warning for Printing Postage
Mailing and Shipping
Signing in to and out of the Parcel Shipping App
Printing a Shipping Label
Printing a Shipping Label from the Shipping Address Book
Tracking a Shipment
Adding a New Sender Address for Shipping Labels
Editing the Sender Address for Shipping Labels
Reprinting a Shipping Label
Getting a Refund for a Shipping Label
What Are Shipping Cost Accounts
Turning Cost Accounts on or off for Shipping Labels
Adding a Shipping Label Cost Account
Modifying a Shipping Labels Cost Account
Adding a Shipping Labels Preset
Setting a Transaction Limit for Shipping Labels
Setting the Label Options for Shipping Labels
Emailing Tracking Numbers for Shipping Labels
Use Sendpro Online to Perform These Tasks
Sending Post by First Class
Sending a Large First Class Envelope
Sending an International Letter
Sending Post Using Special Delivery Rates
Sending Post Using Signed for Rates
Viewing and Exporting Special Delivery and Signed for Tracking Numbers in Inview
Address Management
Using the Shipping Address Book
Adding New Addresses to the Shipping Address Book
Searching Addresses in the Shipping Address Book
Editing Addresses in the Address Book
Deleting Addresses from the Address Book
Sealing
Filling the Moistener Tank
Sealing Envelopes When You Print Postage
Sealing Envelopes Without Printing Postage
Avoiding Envelope Sealing Issues
History and Reports
Viewing and Printing a Postage Refill Receipt for Envelope Printing
Viewing the Total Spent on Printing Postage
Printing a Register Report
Running Postage Printing Account Reports
Setting the Report Period for an Account
Setting the Account Report Preferences
Emailing an Account Report
Turning off Auto Receipt Prompts
10 • Printing
What Are Print Modes
Printing a Custom or Standard Graphic
Adding a Custom Text Message
Printing a Permit (PPI) Impression
Printing a Graphic Without Printing Postage
Printing Only the Date and Time
Printing a Test Pattern
Feeding and Jamming
Preventing Envelope Feeding Problems
12 - Ink
Checking the Ink Level
Ordering Ink Cartridges
Replacing the Ink Cartridge
13 • Settings
What Are Presets
Adding Presets
Selecting a Preset
Renaming a Preset
Setting the Default Preset Reset Timer
Deleting a Preset
Advancing the Date
Adjusting Display Brightness
Using the Toolbar
Adjusting the Scale Location Code
Clearing or Resetting the Number of Mailpieces Sent
Creating or Disabling the Security PIN
Uploading Postage Transactions
Uploading System Logs
14 - Rate Change
Updating Postal Rates or Software
15 - Maintenance
Cleaning the Printhead
Cleaning the Moistener Brush and Wick Assembly
Ordering Supplies
Finding the Product Code Number (PCN) and Serial Number
Navigating the Home Screen
Navigating the Envelope Printing App
Connections on the Back
Royal Mail Requirements
Parts of the Sendpro C, Sendpro
Parts of a Postal Frank
Postal Security Device
Specifications
Material Specifications
Moving the Sendpro C, Sendpro
Important Safety Notes
Contacting Pitney Bowes
Third Party Software
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Using the Scale When Printing Postage
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Shipping & Mailing
Franking Machines
SendPro® C,
SendPro®+
PCNs 7H20C, R7H20C, R7H20CM
User Guide
UK English Edition
SV63317-gb Rev. B
13 March 2023
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This manual is also suitable for:
Sendpro+
Sendpro plus
Sendpro c
R7h20c
R7h20cm
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