Pitney Bowes SendPro C Auto Quick Start Manual
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Pitney Bowes SendPro C Auto Quick Start Manual

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Shipping & Mailing
Postage Meters
SendPro® C Auto
Quick start guide
Quick Start Guide
SV63351 Rev.D
April 29, 2022
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Summary of Contents for Pitney Bowes SendPro C Auto

  • Page 1: Table Of Contents

    Shipping & Mailing Postage Meters SendPro® C Auto Quick start guide Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label Using cost accounts to charge back shipping label postage Adding a shipping label cost account Adding a Envelope Printing or Print on Envelopes account Navigating the Envelope Printing or Print on Envelopes app...
  • Page 2 Ordering supplies from your device Pitney Bowes Quick Start Guide April 2022...

  • Page 3: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Quick Start Guide April 2022...

  • Page 4: Navigating The Home Screen

    Navigating the Home screen You can create a shipping label or print postage from the Home screen on the SendPro C Auto. Creating shipping labels or printing on envelopes Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or packages using USPS, UPS®, or FedEx®.
  • Page 5 Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. Pitney Bowes Quick Start Guide April 2022...
  • Page 6 6. Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro C Auto. Pitney Bowes Quick Start Guide April 2022...

  • Page 7: Printing A Shipping Label Or Printing Postage On An Envelope

    Use Trackable Labels or Shipping Labels for the following USPS flat rate envelopes Thick envelopes Poly mailers USPS non flat rate envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Pitney Bowes Quick Start Guide April 2022...

  • Page 8: Printing A Shipping Label

    USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Quick Start Guide April 2022...
  • Page 9 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Quick Start Guide April 2022...
  • Page 10 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Quick Start Guide April 2022...
  • Page 11 Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Quick Start Guide April 2022...
  • Page 12 13. Select the desired services and tap Apply. 14. To print the label, tap Print. 15. On the Label Options screen, tap Format and select the printer format. 16. (Optional) Tap Print Sample to print a sample label. Pitney Bowes Quick Start Guide April 2022...

  • Page 13: Using Cost Accounts To Charge Back Shipping Label Postage

    1. Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen. If cost accounts are not enabled, you will see this screen. Pitney Bowes Quick Start Guide April 2022...

  • Page 14: Adding A Shipping Label Cost Account

    Add shipping Cost Accounts to record shipping label usage by department. 1. Open the Shipping Cost Accounts app: Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes Quick Start Guide April 2022...

  • Page 15: Adding A Envelope Printing Or Print On Envelopes Account

    This is different from your PB account which is used to fund your postage or shipping label costs. Accounting is a feature that is optional and needs enabling if you want to use it. Contact your Pitney Bowes Sales Representative for information about options and pricing. Pitney Bowes Quick Start Guide April 2022...

  • Page 16: Navigating The Envelope Printing Or Print On Envelopes App

    The Envelope Printing or Print on Envelopes app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Envelope Printing or Print on Envelopes app, tap Envelope Printing or Print on Envelopes. Pitney Bowes Quick Start Guide April 2022...

  • Page 17: Printing Postage On Tapes

    Related topics Printing postage on tapes If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope. Pitney Bowes Quick Start Guide April 2022...

  • Page 18: Feeding Envelopes

    For multiple tapes, tap the number on the tape field and use the keypad to enter the number of tapes. Feeding envelopes Your SendPro C Auto can automatically feed a stack of envelopes. Before you begin All envelopes in a single stack must be the same width and thickness.
  • Page 19 3. Slide the side guide up to the mail stack. Leave about 1/8" space (about the thickness of 2 quarters) between the stack and the side guide so the envelopes do not drag against the guide. Pitney Bowes Quick Start Guide April 2022...
  • Page 20 If you are using a stacker, extend the stacker tray so that the envelopes exit the feeder completely. If you are moistening the envelope flaps, press down on the envelopes after printing to ensure the flaps are securely glued closed. Pitney Bowes Quick Start Guide April 2022...

  • Page 21: Sending A First-Class Mail Envelope

    Weigh the mailpiece and measure the dimensions 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. Pitney Bowes Quick Start Guide April 2022...

  • Page 22: Sending Certified Mail

    Sending Certified Mail Certified Mail is a USPS service that provides you with proof of mailing by sending you a receipt once your mailpiece arrives at its destination. Pitney Bowes Quick Start Guide April 2022...

  • Page 23: Sending An International Letter

    10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Quick Start Guide April 2022...

  • Page 24: Using Usps Special Services

    Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Quick Start Guide April 2022...

  • Page 25: Refilling Postage For Printing On Envelopes

    Check that your device is connecting to the internet. For wired network connections, the following connection image appears in the toolbar: If you have a wireless connection, the following connection image appears in the toolbar: Pitney Bowes Quick Start Guide April 2022...

  • Page 26: Sealing Envelopes And Printing Postage

    1. Check the level of sealing solution by checking the sight window on the front of the feeder deck. 2. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Quick Start Guide April 2022...

  • Page 27: Filling The Moistener Tank

    If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Quick Start Guide April 2022...
  • Page 28 1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes Quick Start Guide April 2022...

  • Page 29: Replacing The Ink Cartridge

    4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device). 6. Close the feeder access cover.
  • Page 30 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Quick Start Guide April 2022...

  • Page 31: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes Quick Start Guide April 2022...

  • Page 32: Adding Favorite Apps

    Add yourfavorite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favorites and a star appears next to each app. Pitney Bowes Quick Start Guide April 2022...

  • Page 33: Creating Presets For Printing Postage

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Envelope Printing or Print on Envelopes app. Pitney Bowes Quick Start Guide April 2022...

  • Page 34: Selecting A Preset For Printing Postage

    Select a preset to quickly apply a group of settings. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you want to use, then tap Apply Preset. Pitney Bowes Quick Start Guide April 2022...
  • Page 35 Start Checkout to go to checkout. d. View product details for any item Tap anywhere on the product card for an item to view detailed information. This information also appears when you tap Buy Now. Pitney Bowes Quick Start Guide April 2022...
  • Page 36 If you do not use the AutoInk program, as soon as ink level for your device drops below 20%, Order Now appears next to Your Ink Level in the Supplies app. To order ink, tap Order Now. If you enrolled in AutoInk, the service automatically orders ink for you. Pitney Bowes Quick Start Guide April 2022...

Table of Contents