Pitney Bowes PCN 9H00 Operator's Manual
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Pitney Bowes PCN 9H00 Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Auto
PCN 9H00
Operator Guide
US English Edition
SV63245 Rev G
July 13, 2023

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Table of Contents
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Questions and answers

Karen Tedeschi
May 28, 2025

unit is not working. The operating screen comes on then nothing after that.

0
1 comments:
Mr. Anderson
May 28, 2025

If a Pitney Bowes PCN 9H00 unit powers on but does not function beyond the operating screen, follow these troubleshooting steps:

1. Unplug the power cord.
2. Wait 30 seconds (the screen should turn off after 10 seconds).
3. Plug the power cord back into a properly grounded wall outlet.
4. Quickly tap and release the power button to turn the device back on.

If the issue continues and messages like "waste tank is full" appear, try replacing the ink waste pad and resetting the ink waste counter. If that does not resolve the problem, contact Pitney Bowes support.

This answer is automatically generated

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Summary of Contents for Pitney Bowes PCN 9H00

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Auto PCN 9H00 Operator Guide US English Edition SV63245 Rev G July 13, 2023...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Filling the moistener tank Replacing the ink cartridge Printing a test pattern Adding favorite apps Creating presets for printing postage Selecting a preset for printing postage Ordering supplies from your device 2 - Connectivity information Pitney Bowes Operator Guide July 2023...
  • Page 4 Printing a USPS return shipping label Printing a USPS scan form Reprinting a USPS, UPS or FedEx shipping label Canceling a UPS or FedEx shipping label Getting a USPS refund for a shipping label 5 - Managing Shipping Labels Pitney Bowes Operator Guide July 2023...
  • Page 5 Printing additional postage Re-dating your mail Using USPS special services Entering the weight manually when printing postage Using the scale when printing postage Sealing envelopes without printing postage Sealing envelopes and printing postage Zeroing the scale Pitney Bowes Operator Guide July 2023...
  • Page 6 Making an account inactive Deleting an account Creating presets for printing postage Viewing presets for printing postage Selecting a preset for printing postage Modifying presets for printing postage Setting the default preset reset timer Pitney Bowes Operator Guide July 2023...
  • Page 7 Cleaning the moistener brush and wick assembly Filling the moistener tank Feeding envelopes Moving the SendPro C Auto 10 - Supplies Ordering supplies from your device Supplies, ink cartridges, and options 11 - Device Information USPS requirements Pitney Bowes Operator Guide July 2023...
  • Page 8 Finding the SendPro application software version Postal Security Device Parts of the SendPro C Auto Connections on the back Specifications Material specifications 12 - Contacting Pitney Bowes Contacting Pitney Bowes 13 - Safety Lithium Ion Battery Agency Compliance Information Important Safety Notes...

  • Page 9: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen Printing a shipping label or printing postage on an envelope Printing a shipping label Enabling Cost Accounts for shipping labels Adding a Envelope Printing or Print on Envelopes account Navigating the Envelope Printing or Print on...
  • Page 10 Quick start guide Selecting a preset for printing postage Ordering supplies from your device Pitney Bowes Operator Guide July 2023...

  • Page 11: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Operator Guide July 2023...

  • Page 12: Navigating The Home Screen

    Tap on SendPro Apps to access a variety of apps to support and enhance your device. For example, you can: Check for rates and updates (Rates and Updates) Get a history of shipping labels created (Shipping History) Check the status of your network connection (Network Connection). Pitney Bowes Operator Guide July 2023...
  • Page 13 Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. Pitney Bowes Operator Guide July 2023...
  • Page 14 4. Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. Pitney Bowes Operator Guide July 2023...

  • Page 15: Printing A Shipping Label Or Printing Postage On An Envelope

    USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Use Trackable Labels or Shipping Labels for the following USPS flat rate envelopes Thick envelopes Poly mailers Pitney Bowes Operator Guide July 2023...
  • Page 16 Quick start guide USPS non flat rate envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Envelope Printing or Print on Envelopes for the following Large envelopes Standard envelopes and postcards Pitney Bowes Operator Guide July 2023...

  • Page 17: Printing A Shipping Label

    1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide July 2023...
  • Page 18 Quick start guide 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 19 Quick start guide 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide July 2023...
  • Page 20 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide July 2023...
  • Page 21 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide July 2023...

  • Page 22: Enabling Cost Accounts For Shipping Labels

    You can add a Envelope Printing or Print on Envelopes account to track your costs for printing postage on envelopes. This is different from your PB account which is used to fund your postage or shipping label costs. Pitney Bowes Operator Guide July 2023...

  • Page 23: Navigating The Envelope Printing Or Print On Envelopes App

    The Envelope Printing or Print on Envelopes app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Envelope Printing or Print on Envelopes app, tap Envelope Printing or Print on Envelopes. Pitney Bowes Operator Guide July 2023...
  • Page 24 9. Tap Print Mode to access the Print Mode screen. This provides you with different printing modes such as adding graphics to your envelope, adding more postage, or making corrections to the date. You can also choose to seal envelopes without printing postage. Pitney Bowes Operator Guide July 2023...

  • Page 25: Feeding Envelopes

    1. Slant the stack of envelopes as shown so the bottom envelope feeds first. 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide July 2023...
  • Page 26 4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder you need to position the stack. The side guide is pulled away to show the edge of the envelopes. Pitney Bowes Operator Guide...

  • Page 27: Printing Postage On Tapes

    (b). Make sure that the printable side faces to the right (toward the touchscreen). 2. Tap Envelope Printing or Print on Envelopes on the Home screen. 3. Select the postage mode and settings (account, class and special service, weight). Pitney Bowes Operator Guide July 2023...

  • Page 28: Sending A First-Class Mail Envelope

    If your mailpiece weighs more than 3.5 oz, the device automatically sets the class to Large Envelope regardless of the dimensions. If the mailpiece weighs less than 3.5 oz but has the dimensions of a large envelope, you need to manually select Large Envelope when you choose the class. Pitney Bowes Operator Guide July 2023...
  • Page 29 Start to feed the envelopes. If the envelope is too thick to go through the feeder, print the postage on a tape and apply the tape to the large envelope or flat. Pitney Bowes Operator Guide July 2023...

  • Page 30: Sending Certified Mail

    10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide July 2023...

  • Page 31: Sending Mail Using A Certificate Of Mailing

    Envelope Printing or Print on Envelopes. 5. Scroll down and tap Print Mode on the Envelope Printing or Print on Envelopes screen. 6. Tap Certificate of Mailing. Pitney Bowes Operator Guide July 2023...

  • Page 32: Using Usps Special Services

    6. Enter a ZIP code if required. 7. For some classes, you need to either scan or manually enter the Electronic Certified barcode from your label. Then, attach your label to your envelope or package. 8. Tap Apply. Pitney Bowes Operator Guide July 2023...

  • Page 33: Updating Postal Rates Or Software For Printing On Envelopes

    "New postage rates take effect on [future effective date]. Your device has been updated and you'll see the new rates then. To learn more, visit pitneybowes.com/ratesandupdates." 3. To continue tap Got it. Manual software updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide July 2023...

  • Page 34: Adding Or Refilling Postage For Printing On Envelopes

    Add postage for Printing on Envelopes 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Postage. 4. Enter the amount of postage you wish to add. Pitney Bowes Operator Guide July 2023...

  • Page 35: Sealing Envelopes And Printing Postage

    1. Check the level of sealing solution by checking the sight window on the front of the feeder deck. 2. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide...

  • Page 36: Filling The Moistener Tank

    If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide July 2023...
  • Page 37 1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes Operator Guide July 2023...

  • Page 38: Replacing The Ink Cartridge

    Quick start guide 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).
  • Page 39 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide July 2023...

  • Page 40: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide July 2023...

  • Page 41: Adding Favorite Apps

    Add yourfavorite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit favorites and a star appears next to each app. Pitney Bowes Operator Guide July 2023...

  • Page 42: Creating Presets For Printing Postage

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Envelope Printing or Print on Envelopes app. Pitney Bowes Operator Guide July 2023...

  • Page 43: Selecting A Preset For Printing Postage

    5. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Selecting a preset for printing postage Select a preset to quickly apply a group of settings. Pitney Bowes Operator Guide July 2023...

  • Page 44: Ordering Supplies From Your Device

    Tap the "i" to open the online operator guide. This contains detailed information on using the Supplies app. b. View alerts and notifications Tap the Bell icon to view your order status or any notifications. Pitney Bowes Operator Guide July 2023...
  • Page 45 If you do not use the AutoInk program, as soon as ink level for your device drops below 20%, Order Now appears next to Your Ink Level in the Supplies app. To order ink, tap Order Now. If you enrolled in AutoInk, the service automatically orders ink for you. Pitney Bowes Operator Guide July 2023...
  • Page 46 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 47: Connectivity Information

    Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C Auto to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 48 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide July 2023...
  • Page 49 9. Plug the network cable back in. 10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Pitney Bowes Operator Guide July 2023...

  • Page 50: Setting Up A Wireless (Wi-Fi) Network Connection

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide July 2023...
  • Page 51 Connectivity information 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide July 2023...

  • Page 52: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide July 2023...
  • Page 53 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes Operator Guide July 2023...

  • Page 54: Checking Your Network Connection

    If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you need further assistance, please chat with us.If you need further assistance, please contact us.
  • Page 55 Connectivity information 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes Operator Guide July 2023...
  • Page 56 Connectivity information 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide July 2023...
  • Page 57 The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. Pitney Bowes Operator Guide July 2023...

  • Page 58: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes Operator Guide July 2023...
  • Page 59 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the Bypass field. Pitney Bowes Operator Guide July 2023...
  • Page 60 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide July 2023...
  • Page 61 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes Operator Guide July 2023...
  • Page 62 3 - Managing your Device In this section Creating or disabling the security PIN Adjusting time zone and scale location code Adjusting display brightness Adding favorite apps Setting up the Energy Saver Using USPS Informed Delivery Installing a scale Uploading system logs...

  • Page 63: Managing Your Device

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide July 2023...

  • Page 64: Adjusting Time Zone And Scale Location Code

    2. Tap Location & Time Zone. 3. Enter the new location code. 4. Enter the time zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes Operator Guide July 2023...

  • Page 65: Adding Favorite Apps

    3. Tap the star next to an app to make it a favorite. 4. Tap Done when complete. Setting up the Energy Saver Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity. Pitney Bowes Operator Guide July 2023...

  • Page 66: Using Usps Informed Delivery

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes Operator Guide July 2023...

  • Page 67: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 68 Managing your Device 5. Tap Upload Selected Logs. 6. The message Sending Log Files appears. Once the upload is complete, the message Upload Complete appears. 7. Tap Got It to return to the Home screen. Pitney Bowes Operator Guide July 2023...

  • Page 69: Printing Shipping Labels

    4 - Printing Shipping Labels In this section Signing in to and out of the Trackable Labels or Shipping Labels app Printing a shipping label Comparing rates when printing a shipping label Creating a new sender address for shipping labels Editing the sender address for shipping labels Printing an international shipping label Printing a USPS return shipping label...

  • Page 70: Signing In To And Out Of The Trackable Labels Or Shipping Labels App

    Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. Pitney Bowes Operator Guide July 2023...
  • Page 71 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. Pitney Bowes Operator Guide July 2023...
  • Page 72 Printing Shipping Labels 4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.. 5. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 73 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. 8. Tap a package type. Pitney Bowes Operator Guide July 2023...
  • Page 74 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. 10. Tap Continue. 11. Tap the service you wish to use. Pitney Bowes Operator Guide July 2023...
  • Page 75 12. To add additional services, tap Add additional services. If you are not adding any extra services, go to step 14. 13. Select the desired services and tap Apply. 14. To print the label, tap Print. Pitney Bowes Operator Guide July 2023...

  • Page 76: Comparing Rates When Printing A Shipping Label

    If you have SendPro application software version 2.0.061R or later, your system allows you to compare the shipping rates of different carriers for every mailpiece or package. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2023...
  • Page 77 4. If cost accounts are enabled, you must select an account. If an account is already present, verify that it is correct. To change or add the account, tap Cost Account and select an account. 5. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 78 Printing Shipping Labels 6. Enter the recipient address manually or tap Address book to select one from the address book. 7. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 79 If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply. If you do not have a scale, tap Weight and enter the weight, then tap Apply. Pitney Bowes Operator Guide July 2023...
  • Page 80 The system displays a list of the available carriers along with their estimated delivery dates and the total cost to send the package. Scroll down the screen to view all the carriers and their rates. 11. Tap the carrier you want to use. This example uses Priority Mail. Pitney Bowes Operator Guide July 2023...
  • Page 81 12. To add additional services, tap Extra Services. If you are not adding any extra services, go to step 14. 13. Select the desired service or services. 14. Tap Apply. The system displays the total cost including the additional service. Pitney Bowes Operator Guide July 2023...

  • Page 82: Creating A New Sender Address For Shipping Labels

    You may need to enter the Sender and Recipient's phone number, as it is required for some services. Creating a new sender address for shipping labels If you need to ship from more than one address, you can add additional sender addresses to the Address Book. Pitney Bowes Operator Guide July 2023...

  • Page 83: Editing The Sender Address For Shipping Labels

    Add the sender and recipient addresses Select the package type and enter the dimensions Enter the type of items in the shipment Select Exemption type Add Customs information Select the shipping services required Print the shipping label Pitney Bowes Operator Guide July 2023...
  • Page 84 If you do not have a 1E50 or 1E60 laser printer, you print an international label from your SendPro Online or PitneyShip account using any 8.5 x 11 printer. Select the carrier 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2023...
  • Page 85 1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account. 3. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 86 Printing Shipping Labels 4. Enter the recipient address manually or tap Address book to select one from the address book. 5. Tap Continue. Select the package type and enter the dimensions 1. Select the package type. Pitney Bowes Operator Guide July 2023...
  • Page 87 Enter the type of items in the shipment 1. Enter the type of items included in your shipment, in this example Documents. 2. Select either Abandon it or Return to Sender if the item cannot be delivered. 3. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 88 5. Enter a description of each item, including the quantity, weight, value and where the item was made. 6. If appropriate, enter optional HS Tariff information. 7. To add additional items, tap Save and Add. 8. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 89 1. Tap Select Exemption Type and select the appropriate value. For further information, refer to the USPS.COM Postal Explorer. 2. Tap on the checkbox to agree to the USPS Privacy Act Statement. 3. Tap Continue. Pitney Bowes Operator Guide July 2023...
  • Page 90 If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. Your device must have SendPro application software version 2.0.061R or later to use this feature. For more information about the IOSS, visit the IOSS page. Pitney Bowes Operator Guide July 2023...
  • Page 91 Printing Shipping Labels Select the shipping services required 1. Tap the service you wish to use. Pitney Bowes Operator Guide July 2023...
  • Page 92 Printing Shipping Labels 2. To add additional services, tap Extra Services. 3. Enter the value of the item. Tap Apply when complete. Pitney Bowes Operator Guide July 2023...

  • Page 93: Printing A Usps Return Shipping Label

    If you need to provide a USPS return label for someone to ship something back to you, you can print a return label. 1. Tap SendPro Apps on the Home screen, then tap Shipping History. All of the shipping labels appear by date. The most recent date appears first in the list. Pitney Bowes Operator Guide July 2023...

  • Page 94: Printing A Usps Scan Form

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. From the Carrier Home screen, tap Shipping Manifests. 3. Tap USPS SCAN Form. The number of shipments included in the manifest appear. Pitney Bowes Operator Guide July 2023...

  • Page 95: Reprinting A Usps, Ups Or Fedex Shipping Label

    3. Tap on the shipment. 4. Tap Reprint Label. Canceling a UPS or FedEx shipping label You can cancel a UPS or FedEx shipping label to stop the postage appearing on your UPS or FedEx invoice. Pitney Bowes Operator Guide July 2023...

  • Page 96: Getting A Usps Refund For A Shipping Label

    SendPro Online or PitneyShip. You must file a claim directly through USPS. Go to USPS International Claims page and click on Create an Inquiry to file a claim. If approved, USPS will send you a check for the postage cost. Pitney Bowes Operator Guide July 2023...
  • Page 97 5 - Managing Shipping Labels In this section Using the Address Book Enabling Cost Accounts for shipping labels Changing the default refill amounts for shipping labels 98 Turning on address autofill for shipping labels Adding new addresses to the shipping labels Address Book Refilling postage for shipping labels Setting an alert when shipping label postage refill is...

  • Page 98: Managing Shipping Labels

    1. Tap Settings. 2. Scroll to Shipping Settings. 3. Tap Shipping Refills. 4. Tap Auto-refill Postage. 5. Tap the box under Default refill amount for trackable labels. 6. Enter the amount. 7. Tap Apply. Pitney Bowes Operator Guide July 2023...

  • Page 99: Turning On Address Autofill For Shipping Labels

    To import multiple addresses to the Address Book on your device, use SendPro Online or PitneyShip. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C Auto user ID and password. Pitney Bowes Operator Guide July 2023...

  • Page 100: Refilling Postage For Shipping Labels

    If you have a wired network connection, you will see the following connection icon in the toolbar: If you have a wireless connection, you will see the following connection icon in the toolbar: To refill your shipping labels postage account: 1. Tap Settings. 2. Scroll down to Shipping Refills. Pitney Bowes Operator Guide July 2023...

  • Page 101: Setting An Alert When Shipping Label Postage Refill Is Pending

    Arrange to have your device alert you when a shipping label postage refill is pending. In order to set up the alert you must also define a minimum postage threshold amount. To refill your shipping labels postage account: 1. Tap Settings. 2. Scroll down to Shipping Refills. Pitney Bowes Operator Guide July 2023...

  • Page 102: Setting Up Your Fedex Account

    USPS facility for the final delivery by a postal carrier. Important: Be sure to contact FedEx to see if this service is available for your FedEx account. Pitney Bowes Operator Guide July 2023...
  • Page 103 6. Tap the My account includes SmartPost box if your account includes SmartPost and you wish to use this service. 7. Tap Select Hub Id and select the appropriate carrier location from the drop-down list. Pitney Bowes Operator Guide July 2023...

  • Page 104: Setting Up Your Ups Account

    4. To enable print preview and label options before printing, tap the check box for Always show label options before printing. 5. To print a receipt with the label, tap the check box for Print receipt with label. Only available with 8.5 x 11 format Pitney Bowes Operator Guide July 2023...

  • Page 105: Managing Email Notifications For Shipping Labels

    2. Scroll down to Shipping Settings. 3. Tap Automated Emails. 4. Tap the required check boxes in the Tracking Number Email and Shipment Delivery Email sections to enable tracking number and delivery confirmation emails to senders or recipients. Pitney Bowes Operator Guide July 2023...

  • Page 106: Setting The Default Address For Usps Return Labels

    4. Tap the check box for I wish to use the same recipient address for all of my return labels. 5. Enter the address in the fields provided using the keypad on the screen. Tap the green check mark when done. Pitney Bowes Operator Guide July 2023...

  • Page 107: Determining How You Spend Your Shipping Labels Postage

    1. Tap Settings. 2. Tap Withdraw device. 3. Enter code 6184. 4. Tap Withdraw Device. Before returning your device please remove the ink cartridge: 1. Tap Settings. 2. Tap Envelope Printer Maintenance. Pitney Bowes Operator Guide July 2023...
  • Page 108 If you need to remove funds from your shipping account, please chat with us. Important: If your device is inoperable or you are unable to withdraw or transfer your funds back to their original funding source, please chat with us. Pitney Bowes Operator Guide July 2023...

  • Page 109: Printing On Envelopes

    6 - Printing on envelopes In this section Navigating the Envelope Printing or Print on Envelopes app Printing postage on tapes Checking the available funds for printing postage Adding or refilling postage for printing on envelopes 113 Sending a First-Class Mail envelope Sending a large First-Class®...

  • Page 110: Navigating The Envelope Printing Or Print On Envelopes App

    It also allows you to change what you print. To open the Envelope Printing or Print on Envelopes app, tap Envelope Printing or Print on Envelopes. On this screen, you can: Pitney Bowes Operator Guide July 2023...

  • Page 111: Printing Postage On Tapes

    4. For a single tape, tap Tape. The default value is set to 1 tape. For multiple tapes, tap the number on the tape field and use the keypad to enter the number of tapes. Pitney Bowes Operator Guide July 2023...

  • Page 112: Checking The Available Funds For Printing Postage

    Check your funds for printing postage on your device at any time. Viewing the amount available in your device 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Pitney Bowes Operator Guide July 2023...

  • Page 113: Adding Or Refilling Postage For Printing On Envelopes

    Printing on envelopes Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Settings. 4. The balance in your postage account appears.

  • Page 114: Sending A First-Class Mail Envelope

    4. Tap Start Over to show a list of all the available classes. 5. Tap First-Class Retail Metered for a First-Class Mail envelope. 6. Tap Letter. 7. Select any special services you wish to use. Pitney Bowes Operator Guide July 2023...

  • Page 115: Sending A Large First-Class® Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Place the mailpiece on the scale. The weight appears. You can also weigh the mailpiece using any other postal scale. Pitney Bowes Operator Guide July 2023...

  • Page 116: Sending Certified Mail

    5. Tap a class that you can combine with Certified Mail (for example, First Class or Priority Mail). 6. Tap the mailpiece type (for example, letter or large envelope). 7. Select Certified and tap Apply. Pitney Bowes Operator Guide July 2023...

  • Page 117: Sending An International Letter

    USPS for mailing. You cannot produce this certificate with your device. It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS. Pitney Bowes Operator Guide July 2023...
  • Page 118 5. Scroll down and tap Print Mode on the Envelope Printing or Print on Envelopes screen. 6. Tap Certificate of Mailing. 7. Tap Apply. 8. Tap on the postage amount and enter the amount you calculated in step 2. Pitney Bowes Operator Guide July 2023...

  • Page 119: Advancing The Date

    This feature is only available for Meter Reply Mail with First-Class Retail Metered classes that include Letter, Non-Machinable Letter, Large Envelope, and Postcard. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap First-Class Retail Metered Letter. Pitney Bowes Operator Guide July 2023...

  • Page 120: Printing Additional Postage

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Scroll down and tap Print Mode. 3. Tap Postage Correction. 4. Tap Apply. Pitney Bowes Operator Guide July 2023...

  • Page 121: Re-Dating Your Mail

    You must print a future date on the back of the envelope before you can mail it. You can only re-date one envelope at a time, even if you are feeding envelopes automatically. Pitney Bowes Operator Guide...

  • Page 122: Using Usps Special Services

    Then, attach your label to your envelope or package. 8. Tap Apply. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes Operator Guide July 2023...

  • Page 123: Using The Scale When Printing Postage

    10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide July 2023...

  • Page 124: Sealing Envelopes Without Printing Postage

    11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything. Pitney Bowes Operator Guide July 2023...

  • Page 125: Sealing Envelopes And Printing Postage

    1. Check the level of sealing solution by checking the sight window on the front of the feeder deck. 2. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide...

  • Page 126: Zeroing The Scale

    If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide July 2023...

  • Page 127: Adding Insurance To Your Mail

    Tap Start Over and select a new class and any special services you need. Tap Apply after adding special services. b. Tap the Insurance box, enter the amount, and tap Apply. 4. To confirm, tap Apply. Pitney Bowes Operator Guide July 2023...

  • Page 128: Adding A Graphic To Your Envelope Or Tape

    2. Place the envelope or package on the scale. 3. Tap Class. If Priority Mail Retail is not the current class, tap Start Over, then select Priority Mail Retail from the list of classes. 4. Tap Envelope or Package. Pitney Bowes Operator Guide July 2023...

  • Page 129: Getting A Usps Refund For Damaged Or Incorrectly Printed Mail

    Incorrect date on the device Incorrect information (street name, street number, city, etc.) Your refund request must include: a completed USPS Form 3533 proof that the person requesting a refund is an authorized user of the device Pitney Bowes Operator Guide July 2023...

  • Page 130: Creating A Custom Text Message For Your Mail

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Tap Graphic Only. 4. Tap Apply. 5. Tap + Graphic. 6. Tap Custom Text. Pitney Bowes Operator Guide July 2023...
  • Page 131 8. When creating a message, a message appears to inform you that you must comply with Postal rules. Tap Accept & Continue to agree. 9. Enter a name for the text message, then tap Save Pitney Bowes Operator Guide July 2023...

  • Page 132: Adding A Custom Text Message To Your Envelope Or Tape

    Your message can be up to five lines, with 20 characters per line. The message prints on the left side of the print. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Weigh your envelope, select a class and special services, if required. Pitney Bowes Operator Guide July 2023...
  • Page 133 Printing on envelopes 3. Tap + Graphics. 4. Tap Custom Text. Pitney Bowes Operator Guide July 2023...

  • Page 134: Editing Or Deleting A Custom Text Message

    7. Feed the envelope or tape strip through the device. Editing or deleting a custom text message Your device allows you to add a custom text message to your mail. You can edit or delete messages you no longer need. Pitney Bowes Operator Guide July 2023...
  • Page 135 Printing on envelopes 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap + Graphics on the Envelope Printing or Print on Envelopes screen. 3. Tap Custom Text. Pitney Bowes Operator Guide July 2023...

  • Page 136: Printing A Graphic Without Printing Postage

    5. Select the appropriate option. You can edit the text message, rename it, or delete it. 6. Tap Apply. Printing a graphic without printing postage Print a graphic without printing postage, such as the Received graphic on incoming mail. Pitney Bowes Operator Guide July 2023...

  • Page 137: Adding An Inscription

    For example, if you select First Class mail, the First Class inscription prints automatically on your mail. Printing only the date and time Print the date and time to keep a record of when you receive incoming mail. Pitney Bowes Operator Guide July 2023...
  • Page 138 3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide July 2023...

  • Page 139: Presort Features

    You can obtain a discount by sorting your mail before it goes to the USPS. The discount is determined using a sliding scale based on services, shape and weight. By defining these conditions in a preset, you can quickly recall the settings when printing postage. Pitney Bowes Operator Guide July 2023...
  • Page 140 Set the Rate 1. Tap Print on Envelopes on the Home screen. 2. Tap Class. 3. Tap Start Over. 4. Tap Pitney Bowes Presort Xtra. 5. Tap First Class Letter. 6. Tap Apply. Add Drop Ship Text If Needed 1. Tap Graphic.
  • Page 141 Printing on envelopes 3. Tap Apply. Reset the batch counter 1. Tap x Pieces | $x.xx. 2. Tap Reset Counter to 0. Pitney Bowes Operator Guide July 2023...
  • Page 142 7 - Managing Printing on Envelopes In this section Confirming your meter update Changing the default refill amount for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent 145 Performing USPS postal inspections for postage printing Updating postal rates or software for printing on envelopes Confirm the effective date for postal rates...

  • Page 143: Managing Printing On Envelopes

    From Envelope Printing or Print on Envelopes: 1. Tap Envelope Printing or Print on Envelopes from the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. 4. Tap the box under Default refill amount. Pitney Bowes Operator Guide July 2023...

  • Page 144: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 145: Clearing Or Resetting The Number Of Mailpieces Sent

    Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide July 2023...

  • Page 146: Confirm The Effective Date For Postal Rates

    You can check to see if you have downloaded the latest rates for each postal class on your device. 1. Tap Envelope Printing or Print on Envelopes. 2. Tap Class. 3. Tap Start Over to display a list of all the available classes. Pitney Bowes Operator Guide July 2023...

  • Page 147: Setting The Low Funds Warning For Printing Postage

    Setting up a mailer ID Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, submit Form 5053, Bulk Proof of Delivery to the USPS. Pitney Bowes Operator Guide July 2023...

  • Page 148: Updating The Zip Code

    The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance.

  • Page 149: Turning Envelope Printing Or Print On Envelopes Account Passwords On Or Off For Printing Postage

    Engineering; Sub account - Hardware; Sub sub account - Quality Approval; Sub sub account - Testing Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage You can protect each account from unauthorized access by turning account passwords on. Pitney Bowes Operator Guide July 2023...
  • Page 150 Tap Turn account passwords off if account passwords are on and you wish to turn them off. Tap OK. 6. Tap the back arrow on the top left side of the screen to return to the list of accounts. Pitney Bowes Operator Guide July 2023...

  • Page 151: Adding A Envelope Printing Or Print On Envelopes Account

    Tap Add a Sub Account to this account to add a sub account to the account you just created. Tap Done if you do not need to create any more accounts. 11. Press the back arrow to return to the account list. Pitney Bowes Operator Guide July 2023...

  • Page 152: Editing An Account

    8. Tap OK to return to the Accounts screen. 9. Tap the back arrow to return to the list of accounts. 10. Tap Cancel to return to the Envelope Printing or Print on Envelopes app. Pitney Bowes Operator Guide July 2023...

  • Page 153: Deleting An Account

    1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Envelope Printing or Print on Envelopes app. Pitney Bowes Operator Guide July 2023...

  • Page 154: Viewing Presets For Printing Postage

    6. For a new preset, enter a name, then tap Save. Viewing presets for printing postage 1. To view the presets, tap the Preset box on the Envelope Printing or Print on Envelopes screen. 2. Tap each preset to view its settings. Pitney Bowes Operator Guide July 2023...

  • Page 155: Selecting A Preset For Printing Postage

    Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Envelope Printing or Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. 4. Tap Options. 5. Tap the option you want. Pitney Bowes Operator Guide July 2023...

  • Page 156: Setting The Default Preset Reset Timer

    3. Tap Postage Refills. 4. Tap Default Preset Timer. 5. Use the slider to set the time between 1 and 9 minutes. 6. To save the value and exit the screen, tap the back arrow or Home. Pitney Bowes Operator Guide July 2023...
  • Page 157 8 - View and Print Reports In this section Viewing a receipt when refilling postage Viewing the total spent on printing postage Viewing the refill history for printing postage Printing a funds report Running account reports Emailing an account report Setting the report period for an account Setting the account report preferences Creating a shipping report...

  • Page 158: Viewing A Receipt When Refilling Postage

    Important: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. The funds report provides the following information about your device: Pitney Bowes Operator Guide July 2023...

  • Page 159: Running Account Reports

    Tap Report Period and set the time range for your reports. b. Tap Preferences and set how to you wish to identify the accounts. 5. Set the report period. 6. Tap View & print reports. 7. Tap to select a report. 8. Tap Next. Pitney Bowes Operator Guide July 2023...

  • Page 160: Emailing An Account Report

    3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions or View Reports at the bottom of the screen. 8. Tap Email Report. Pitney Bowes Operator Guide July 2023...

  • Page 161: Setting The Report Period For An Account

    Set the reporting period of an account report by setting its start and end dates. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap Report period. Pitney Bowes Operator Guide July 2023...

  • Page 162: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. Pitney Bowes Operator Guide July 2023...

  • Page 163: Creating A Shipping Report

    You will receive an email with an attached .csv transactions history file. Creating a USPS shipping label refund report You can view and print all the USPS shipping label refunds you have requested on your device. Pitney Bowes Operator Guide July 2023...
  • Page 164 4. (Optional) To create an email report of all the USPS shipping label refunds: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide July 2023...

  • Page 165: Maintenance

    9 - Maintenance In this section Checking the postage print quality Printing a test pattern Checking the ink level Replacing the ink cartridge Changing the ink waste pad Cleaning the printhead Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Feeding envelopes Moving the SendPro C Auto...

  • Page 166: Checking The Postage Print Quality

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide July 2023...

  • Page 167: Checking The Ink Level

    Good Test Pattern Bad Test Pattern Checking the ink level Check the ink level to ensure you have enough ink in your device. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. Pitney Bowes Operator Guide July 2023...

  • Page 168: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide July 2023...
  • Page 169 Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide July 2023...

  • Page 170: Changing The Ink Waste Pad

    If the message is showing on the screen follow these steps: To purchase replacement waste pad Tap Buy Pad. The Supplies app appears where you can order a new pad right from the device. Pitney Bowes Operator Guide July 2023...
  • Page 171 If that fails to clear the message, contact Pitney Bowes support. If the message no longer appears on the screen follow these steps: If you need a replacement waste pad, use the Supplies app to purchase the pad.

  • Page 172: Cleaning The Printhead

    8. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.
  • Page 173 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the tabs on either side of the printhead. Pitney Bowes Operator Guide July 2023...
  • Page 174 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes Operator Guide July 2023...
  • Page 175 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. Pitney Bowes Operator Guide July 2023...

  • Page 176: Installing The Printhead

    15. Print a print test pattern to be sure that your printhead is functioning properly. 16. If the test pattern looks good, tap Done. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. Pitney Bowes Operator Guide July 2023...
  • Page 177 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes Operator Guide July 2023...
  • Page 178 Maintenance 7. Squeeze the two gray tabs on either side of the printhead. 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. Pitney Bowes Operator Guide July 2023...
  • Page 179 9. Unwrap the new printhead and remove the protective strip. 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. Pitney Bowes Operator Guide July 2023...
  • Page 180 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide July 2023...

  • Page 181: Cleaning The Moistener Brush And Wick Assembly

    15. Print a print test pattern to be sure that your printhead is working properly. Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. Pitney Bowes Operator Guide July 2023...
  • Page 182 Maintenance 1. Open the feeder cover. 2. Remove the moistener bottle from the device. Pitney Bowes Operator Guide July 2023...
  • Page 183 Maintenance 3. Grasp the moistener brush assembly and depress the moistener release button. The release button is located on the underside of the moistener assembly. Pitney Bowes Operator Guide July 2023...
  • Page 184 Maintenance 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. Pitney Bowes Operator Guide July 2023...
  • Page 185 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. Pitney Bowes Operator Guide July 2023...
  • Page 186 Maintenance 7. Replace the wick and shield. Pitney Bowes Operator Guide July 2023...
  • Page 187 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes Operator Guide July 2023...
  • Page 188 Maintenance 10. Slide the moistener tank back into the device, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes Operator Guide July 2023...

  • Page 189: Filling The Moistener Tank

    Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. 1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. Pitney Bowes Operator Guide July 2023...
  • Page 190 Maintenance 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes Operator Guide July 2023...

  • Page 191: Feeding Envelopes

    Maintenance 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).
  • Page 192 3. Slide the side guide up to the mail stack. Leave about 1/8" space (about the thickness of 2 quarters) between the stack and the side guide so the envelopes do not drag against the guide. Pitney Bowes Operator Guide...
  • Page 193 If you are using a stacker, extend the stacker tray so that the envelopes exit the feeder completely. If you are moistening the envelope flaps, press down on the envelopes after printing to ensure the flaps are securely glued closed. Pitney Bowes Operator Guide July 2023...

  • Page 194: Moving The Sendpro C Auto

    9. Re-install the ink cartridge. 10. Re-install the moistener assembly. If you're moving to a new ZIP Code the device will need to be updated. If you need further assistance, please chat with us. Pitney Bowes Operator Guide July 2023...

  • Page 195: 10 - Supplies

    10 - Supplies In this section Ordering supplies from your device Supplies, ink cartridges, and options...
  • Page 196 Start Checkout to go to checkout. d. View product details for any item Tap anywhere on the product card for an item to view detailed information. This information also appears when you tap Buy Now. Pitney Bowes Operator Guide July 2023...
  • Page 197 If you do not use the AutoInk program, as soon as ink level for your device drops below 20%, Order Now appears next to Your Ink Level in the Supplies app. To order ink, tap Order Now. If you enrolled in AutoInk, the service automatically orders ink for you. Pitney Bowes Operator Guide July 2023...
  • Page 198 150 double sheets 620-9 SendPro C Auto, Models with 2H00 and 8H00 300 perforated tape strips 625-0 SendPro C Auto United We Stand™ Ad Patriotic tape sheets 613-9 SendPro C Auto, Models with 2H00 and 8H00 Pitney Bowes Operator Guide July 2023...
  • Page 199 SendPro C Auto super blue ink cartridge 17 ml SL-798-0SB SendPro C Auto super blue ink cartridge 35 ml 793-5SB (Not in USA) SendPro C Auto 0 super blue ink cartridge 45 ml 765-9SB Pitney Bowes Operator Guide July 2023...
  • Page 200 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (15/30 lb.) MT30 External USB platform scale (70 lb.) MT70 2.0 4-port USB Hub 552-3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide July 2023...

  • Page 201: 11 - Device Information

    11 - Device Information In this section USPS requirements Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C Auto Connections on the back Specifications Material specifications...

  • Page 202: Usps Requirements

    Key in Postage is not available on any of the SendPro C devices. Sections of the meter impression The meter impression contains elements that identify the mailer and the type of mail. Pitney Bowes Operator Guide July 2023...

  • Page 203: Finding The Sendpro Application Software Version

    SendPro is the software that runs many features on your device. If you need to check which version you have, follow these steps. 1. Tap Settings. 2. Scroll to Advanced Device Options. 3. Tap About this Device. Pitney Bowes Operator Guide July 2023...

  • Page 204: Postal Security Device

    USPS to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C Auto Familiarize yourself with the parts of your SendPro C Auto. Pitney Bowes Operator Guide July 2023...
  • Page 205 12. Seal or No Seal Lever - Allows you to turn envelope sealing on and off. 13. Tape Feeder - Stores and feeds tape strips for postage printing. Pitney Bowes Operator Guide July 2023...

  • Page 206: Connections On The Back

    3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Auto including the throughput, ink cartridge yield, and other component details. Power requirements 100-240 VAC, 50/60 Hz, 2.0 A Operating Temperature 55°F to 95°F Pitney Bowes Operator Guide July 2023...
  • Page 207 41.75 in L x 24 in W x 12.5 in H With feeder cover in up position: 41.75 in L x 19.25 in W x 22 in H With drop stacker fully extended: 48.5 in L x 19.25 in W x 12.5 in H Pitney Bowes Operator Guide July 2023...
  • Page 208 8,800 imprints or 6 months, whichever comes first with existing 45 ml cartridge (at 88 pieces/day, 21 working days/month, and at 75 °F) These values are for device imprints only and do not include envelope ads. Actual ink yields vary with usage, graphics printed, and environmental conditions. Pitney Bowes Operator Guide July 2023...
  • Page 209 1 in x 7 in Tape strips Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail, and packages. Pitney Bowes Operator Guide July 2023...

  • Page 210: Material Specifications

    Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details. Envelope Size Minimum: 3.5 x 4.75 in Maximum: 13 x 15 in Envelope Flap Depth 3 in Envelope Thickness Minimum: 0.02 in Maximum: 5/16 in Pitney Bowes Operator Guide July 2023...
  • Page 211 3 in – This is the height of the inner edge of the side guide Envelope Weight Minimum: 0.035 oz Maximum: 16 oz Tape Size Minimum: 1.75 x 4 in Maximum: 1.76 x 8 in Pitney Bowes Operator Guide July 2023...
  • Page 212 For envelopes with a flap length from 1-2.36 in, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 2.36 in to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide July 2023...

  • Page 213: Contacting Pitney Bowes

    12 - Contacting Pitney Bowes In this section Contacting Pitney Bowes...

  • Page 214: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Provide a description of the problem...
  • Page 215 What steps have you already tried to fix the problem? If you tried, what happened? Contact Technical and Account Support Check the Pitney Bowes support site to make sure you have the latest information about your product. Visit us at: www.pitneybowes.com/support...

  • Page 216: 13 - Safety

    13 - Safety In this section Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models...

  • Page 217: Lithium Ion Battery

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 218 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.

  • Page 219: Note For California Customers Only On All Models

    See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ Servicing Please refer to the warranty information if problems occur. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926. All inquiries can be done by calling 1-800-522-0020 and following the telephone prompts.

  • Page 220: Third Party Software

    14 - Third party software In this section Third party software...

  • Page 221: Third Party Software

    Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 222 The source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. MaterialChips which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/DoodleScheduling/android-material-chips. Pitney Bowes Operator Guide July 2023...
  • Page 223 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide July 2023...
  • Page 224 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com For Service or Supplies SV63245 Rev G ©2023 Pitney Bowes Inc. All Rights Reserved...

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