Pitney Bowes SendPro С User Manual
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Pitney Bowes SendPro С User Manual

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Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UK English Edition
SV63242-gb Rev. B
July 2020

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Summary of Contents for Pitney Bowes SendPro С

  • Page 1 Shipping & Mailing Postage Meters SendPro® C, SendPro®+ User Guide UK English Edition SV63242-gb Rev. B July 2020...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...

  • Page 3: Table Of Contents

    Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Checking the MAC address for wired and wireless networks Setting up a proxy server Pitney Bowes User Guide July 2020...
  • Page 4 Editing addresses in the Parcel Shipping address book Deleting addresses from the Parcel Shipping address book Creating a Parcel Shipping preset 6 - Printing on envelopes Printing postage on envelopes Checking the postage available for printing envelopes Pitney Bowes User Guide July 2020...
  • Page 5 Performing postal rate updates or software updates for Envelope Printing Running postage printing account reports Setting the postage printing account report period Setting the postage printing account report preferences Setting low funds warning for printing postage Pitney Bowes User Guide July 2020...
  • Page 6 Supplies 12 - Machine Information Royal Mail requirements Sections of the meter impression Postal Security Device Parts of the device Connections on the back of the machine Specifications 13 - Safety Important safety notes Pitney Bowes User Guide July 2020...
  • Page 7 14 - Technical Support Contacting Pitney Bowes 15 - Third party software Third party software Pitney Bowes User Guide July 2020...

  • Page 8: Quick Start Guide

    1 - Quick start guide In this section Navigating the Home screen Creating and printing a Parcel Shipping label Tracking a shipment About cost accounts for Parcel Shipping labels Adding a Parcel Shipping cost account Printing postage on envelopes Using accounts to charge back envelope printing costs Creating an account for printing postage Sending a First Class letter envelope Adding a graphic to your envelope in Envelope Printing...

  • Page 9: Navigating The Home Screen

    The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking information (Shipping History), access address information (Address Book) and even check your network connection (Check Network). Pitney Bowes User Guide July 2020...
  • Page 10 4. Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. 5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device. Pitney Bowes User Guide July 2020...

  • Page 11: Creating And Printing A Parcel Shipping Label

    2. Tap the Royal Mail and ParcelForce button. 3. Verify that the sender address is correct. If not, you can edit this in the Address Book in the application drawer at the bottom of the Home screen. Pitney Bowes User Guide July 2020...
  • Page 12 Address icon in the upper right corner of the screen as shown here. 7. Tap Continue. 8. Enter the size of the mailpiece in centimetres within the Dimensions boxes. 9. Tap the Weight button. Pitney Bowes User Guide July 2020...
  • Page 13 13. Complete the additional customs information fields, where appropriate. Tick the box to confirm you have read and agree to the requirements of the prohibited and restricted items list. Tap Continue. 14. Tap the service you wish to use, in this example, 2nd Class. Pitney Bowes User Guide July 2020...
  • Page 14 15. Depending on the service you select, you may be asked to add additional information. Tap Add additional services if required. If you are not adding any special services, go to step 18. 16. Select the extra service, in this example, Collection. Pitney Bowes User Guide July 2020...

  • Page 15: Tracking A Shipment

    1. Tap Shipping History in the application drawer at the bottom of the Home screen. 2. Locate the parcel you wish to track in the list. 3. Enter the tracking number in Royal Mail's or ParcelForce's website (https://www.royalmail.com/track-your-item) or (https://www.parcelforce.com/track- trace). Pitney Bowes User Guide July 2020...

  • Page 16: About Cost Accounts For Parcel Shipping Labels

    Make this my default Cost Account. 9. Tap Apply. To import or export multiple cost accounts, use SendPro Online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C, SendPro+ user ID and password. Pitney Bowes User Guide July 2020...

  • Page 17: Printing Postage On Envelopes

    5. Preview or add graphics. 6. View the total postage amount. 7. Tap the date to view the date options. 8. Tap the weight icon to view the weighing options (enter weight manually or using a scale). Pitney Bowes User Guide July 2020...

  • Page 18: Using Accounts To Charge Back Envelope Printing Costs

    3. Tap the account you wish to use for your mail. Creating an account for printing postage You can create accounts to keep a record of how much departments and clients are using when they are printing postage. Pitney Bowes User Guide July 2020...

  • Page 19: Sending A First Class Letter Envelope

    4. Tap Start Over to display a list of all the available classes. 5. Tap Royal Mail First Class. 6. Tap Letter. 7. Tap Apply. 8. Place the envelope on the scale. The weight appears in the weight button on the screen. Pitney Bowes User Guide July 2020...

  • Page 20: Adding A Graphic To Your Envelope In Envelope Printing

    4. Place the envelope on the weighing platform. You must do this before the next step or else the Apply button will remain inactive. 5. Tap Apply. 6. Tap Class. 7. Select the class. If necessary, select Start Over to display all of the class options. 8. Select any special services required. Pitney Bowes User Guide July 2020...

  • Page 21: Sealing Envelopes

    2. When feeding an envelope, be sure to slide the envelope flap under the edge of the feed deck, so the moistener can wet the flap. Note: If the moistener tank is full and your envelopes do not seal correctly, clean the moistener brush and wick. Pitney Bowes User Guide July 2020...

  • Page 22: Sealing The Envelope Only, Bypass All Printing

    Replace your ink cartridges, printhead and other similar printing consumables promptly when warned. Your device will periodically require a new ink cartridge. Pitney Bowes User Guide July 2020...

  • Page 23: Printing A Test Pattern

    Printer Maintenance screen re-displays. 7. Perform a print test to ensure you get a good test print pattern. Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device. If you are enabled in the AutoInk program an ink cartridge will be ordered for you automatically when your device shows the low ink warning.
  • Page 24 1 • Quick start guide Good Test Print Bad Test Print Important: If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes User Guide July 2020...

  • Page 25: Supplies

    Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...
  • Page 26 Continuous Direct Thermal Labels - 1 Roll 117317P Optional Accessories Description Part Code Number (PCN) Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 Pitney Bowes User Guide July 2020...
  • Page 27 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Checking the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 28: Connectivity Information

    7. Plug the network cable back in. 8. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 9. Enter the IP Address, Netmask, Gateway, and DNS Address that you recorded in step 2. 10. Tap Connect. Pitney Bowes User Guide July 2020...

  • Page 29: Setting Up A Wireless (Wi-Fi) Network Connection

    1. Tap the Settings icon on the toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. 3. Tap the Add Network button at the top of the Wi-Fi screen. Pitney Bowes User Guide July 2020...

  • Page 30: Deleting A Wi-Fi Network

    If you don't want your device to automatically connect to a network, or you need to resolve a wireless network issue, you can delete that network. 1. Tap the Settings icon on the toolbar. 2. Tap Wi-Fi in the device& Network section to see a list of available networks. Pitney Bowes User Guide July 2020...

  • Page 31: Checking Your Network Connection

    Envelope Printing and Parcel Shipping applications. If your device is behind a firewall, you may need an IT professional or someone who has access to your network configuration to provide access to these services. Open and run network checking application: Pitney Bowes User Guide July 2020...

  • Page 32: Checking The Mac Address For Wired And Wireless Networks

    1. Tap the Settings icon in the toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Wired: 1. Tap the Settings icon in the toolbar. 2. Tap Wired (Ethernet). Pitney Bowes User Guide July 2020...
  • Page 33 3. Scroll down to the "Base Network Info" section and locate the Mac Address field. This contains the MAC Address. 4. Tap Cancel in the upper left corner to return to the Home screen. Pitney Bowes User Guide July 2020...

  • Page 34: Setting Up A Proxy Server

    Refer to the SendPro C, SendPro+ Connectivity Guide for additional information. You can view or download the guide at the Pitney Bowes support site. Pitney Bowes User Guide...

  • Page 35: Managing Your Machine

    3 - Managing your machine In this section Adjusting display brightness Adjusting time zone and location code Creating or disabling the security PIN Installing a scale Managing your Royal Mail Postage Funds Uploading system logs...

  • Page 36: Adjusting Display Brightness

    5. Verify your PIN by entering it again. Change or disable the security PIN 1. Tap the Settings icon on the toolbar. 2. Tap the Security PIN option in the Device & Network section of the screen. Pitney Bowes User Guide July 2020...

  • Page 37: Installing A Scale

    3. To view all of the available scales, swipe to the left on the screen. 4. Tap to select the appropriate scale, then tap Continue. 5. Follow the instructions displayed on your screen. To advance to the next step, swipe the screen to the left. Pitney Bowes User Guide July 2020...

  • Page 38: Managing Your Royal Mail Postage Funds

    Pitney Bowes offers two ways to fund postage for mailing (Envelope Printing) on your SendPro C, SendPro+: A prepaid account with Pitney Bowes or a credit account with Pitney Bowes called Purchase Power. You must choose one payment method. You cannot use credit cards.
  • Page 39 4 - Creating Parcel Shipping Labels In this section Signing in to and out of Parcel Shipping Creating and printing a Parcel Shipping label Creating a Parcel Shipping label from the address book Creating a new sender address for Parcel Shipping Editing the sender address for Parcel Shipping Reprinting a Parcel Shipping label Getting a refund for a Parcel Shipping label...

  • Page 40: Creating Parcel Shipping Labels

    Creating and printing a Parcel Shipping label Use Parcel Shipping to get the best pricing for Royal Mail or ParcelForce® parcel services. 1. Tap Parcel Shipping on the Home screen. 2. Tap the Royal Mail and ParcelForce button. Pitney Bowes User Guide July 2020...
  • Page 41 4. If you have enabled cost accounts on your device, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes User Guide July 2020...
  • Page 42 11. If you are sending your mailpiece to an international destination you need to select what type of mailpiece is being sent. Select the correct option from the drop down list. You may also be asked to provide further information depending on your selection. Next, tap Continue. Pitney Bowes User Guide July 2020...
  • Page 43 13. Complete the additional customs information fields, where appropriate. Tick the box to confirm you have read and agree to the requirements of the prohibited and restricted items list. Tap Continue. 14. Tap the service you wish to use, in this example, 2nd Class. Pitney Bowes User Guide July 2020...
  • Page 44 15. Depending on the service you select, you may be asked to add additional information. Tap Add additional services if required. If you are not adding any special services, go to step 18. 16. Select the extra service, in this example, Collection. Pitney Bowes User Guide July 2020...

  • Page 45: Creating A Parcel Shipping Label From The Address Book

    3. Tap on the address to open it. 4. Scroll down and tap on the Print Trackable Label button at the bottom on the right side of the screen. 5. Follow the steps for creating and printing a Parcel Shipping label. Pitney Bowes User Guide July 2020...

  • Page 46: Creating A New Sender Address For Parcel Shipping

    4. Tap the shipment to open the details screen. 5. Tap Reprint Label. Getting a refund for a Parcel Shipping label You can void the Royal Mail or ParcelForce Parcel Shipping label so that the postage will be re-credited Pitney Bowes User Guide July 2020...
  • Page 47 5. Tap Void Label. 6. Tap the tick box to confirm you accept the terms and conditions. 7. Tap Continue.. 8. Press the back button. 9. Press Cancel to return to the Home screen. Pitney Bowes User Guide July 2020...
  • Page 48 5 - Managing Parcel Shipping Labels In this section Use SendPro Online to perform these tasks Using the Parcel Shipping address book About cost accounts for Parcel Shipping labels Turning cost accounts on or off for Parcel Shipping labels Adding a Parcel Shipping cost account Modifying a Parcel Shipping cost account Searching addresses in the Parcel Shipping address book Adding new addresses to the Parcel Shipping address book...

  • Page 49: Managing Parcel Shipping Labels

    The Parcel Shipping address book verifies addresses for all carriers thereby ensuring accurate deliveries. Tap Address Book in the application drawer at the bottom of the Home screen. Use this screen to add, edit or delete addresses within the book. Pitney Bowes User Guide July 2020...

  • Page 50: About Cost Accounts For Parcel Shipping Labels

    Enter cost accounts individually in the Cost Accounts application. 2. Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen. 3. Tap the plus sign + in the upper left corner of the Cost Accounts screen. Pitney Bowes User Guide July 2020...

  • Page 51: Modifying A Parcel Shipping Cost Account

    4. Tap the Active or Inactive option as appropriate. Press the back arrow to make the keyboard disappear from view. 5. To make this account the default, tap the tick box for Make this my default Cost Account. Pitney Bowes User Guide July 2020...

  • Page 52: Searching Addresses In The Parcel Shipping Address Book

    To add multiple addresses: To import multiple addresses to the address book on your device, use SendPro Online. In your web browser, go to https://login.pitneybowes.com/sendpro and sign in with your SendPro C user ID and password Pitney Bowes User Guide July 2020...

  • Page 53: Editing Addresses In The Parcel Shipping Address Book

    Presets save shipment information for Parcel Shipping labels so that they can be used as a template for printing additional labels in the future. Presets are ideal for repeat shipments that share attributes such as weight, dimensions, carrier and shipping services. Twelve presets can be created on the device. Pitney Bowes User Guide July 2020...
  • Page 54 2. Tap the star on the label you have printed. 3. Enter the name of the preset in the Name Preset field using the keypad on the display. 4. Tap the green tick. 5. Tap Save. Pitney Bowes User Guide July 2020...

  • Page 55: Printing On Envelopes

    6 - Printing on envelopes In this section Printing postage on envelopes Checking the postage available for printing envelopes Refilling postage for your Envelope Printing balance Using accounts to charge back envelope printing costs Creating an account for printing postage Multi-level Envelope Printing accounts Editing a printing postage account Deleting a printing postage account...

  • Page 56: Printing Postage On Envelopes

    5. Preview or add graphics. 6. View the total postage amount. 7. Tap the date to view the date options. 8. Tap the weight icon to view the weighing options (enter weight manually or using a scale). Pitney Bowes User Guide July 2020...

  • Page 57: Checking The Postage Available For Printing Envelopes

    Refill your postage funds for printing postage on envelopes as soon as you receive a message that your available funds are getting low. Before you begin Make sure that your device is connected to the internet. Pitney Bowes User Guide July 2020...

  • Page 58: Using Accounts To Charge Back Envelope Printing Costs

    3. Tap the account you wish to use for your mail. Creating an account for printing postage You can create accounts to keep a record of how much departments and clients are using when they are printing postage. Pitney Bowes User Guide July 2020...

  • Page 59: Multi-Level Envelope Printing Accounts

    The Envelope Printing accounting structure is based on three levels: account, sub account sub sub account Your account names can contain up to 75 characters for each level plus separators (227 characters total). When multiple account levels are created: Pitney Bowes User Guide July 2020...

  • Page 60: Editing A Printing Postage Account

    Account - Engineering; Sub account - Industrial Design; Sub sub account - Graphics and Layout Account - Engineering, Sub account - Industrial Design, Sub sub account - User Friendly Testing Editing a printing postage account You can view or edit your accounts, sub accounts, and sub sub accounts. Pitney Bowes User Guide July 2020...

  • Page 61: Deleting A Printing Postage Account

    Set an account status to 'inactive' to prevent users from charging transactions against this account. To prevent misallocation of postage funds you will need to delete any presets that have an inactive account associated with them. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. Pitney Bowes User Guide July 2020...

  • Page 62: Sending A First Class Letter Envelope

    Once the upload completes, you see the message "Transaction upload status, Upload success" with a tick. Tap the tick. Printing a future date If you miss today’s mail pickup, you can print your postage with a future date. Pitney Bowes User Guide July 2020...

  • Page 63: Entering The Weight Manually When Printing Postage On Envelopes

    Start to feed the envelopes. Using the weighing platform when printing postage on envelopes Use your device to weigh your mailpiece and calculate the correct postage for you. Pitney Bowes User Guide July 2020...

  • Page 64: Sealing Envelopes

    Start to feed the envelopes. Sealing envelopes You can seal envelopes whether you are printing postage on the envelopes or only sealing the envelopes (no postage). Pitney Bowes User Guide July 2020...

  • Page 65: Sealing The Envelope Only, Bypass All Printing

    2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. 5. Place your envelope face up, flap down into the feeder. Be sure to slide the envelope flap under the edge of the feed deck. Pitney Bowes User Guide July 2020...

  • Page 66: Zeroing The Scale

    Graphic ads are also known as ads, slogans, or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE, and Season's Greetings. You can also add your own custom graphics to your SendPro C, SendPro+ device. Pitney Bowes User Guide July 2020...

  • Page 67: Adding A Custom Text Message To Your Mail

    1. On the Home screen, tap Envelope Printing. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap the Graphic button. 6. Select the Graphics button and then select your graphic. Pitney Bowes User Guide July 2020...

  • Page 68: Printing Only The Date And Time On Your Envelope

    3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C, SendPro+ model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes User Guide July 2020...

  • Page 69: Presets

    7 - Presets In this section Creating presets Selecting a Preset Renaming a Preset Deleting a Preset...

  • Page 70: Creating Presets

    Select a preset when you wish to use it. 1. On the Home screen, tap Envelope Printing. 2. Tap the Preset button. 3. Tap the desired preset. 4. Tap the < button to return to the Home screen. Pitney Bowes User Guide July 2020...

  • Page 71: Renaming A Preset

    2. Tap the Preset button. 3. Tap the three dots on the preset you wish to delete. 4. Tap Delete. 5. Tap Delete Preset. 6. Tap the < button to return to the Home screen. Pitney Bowes User Guide July 2020...
  • Page 72 8 - Managing Printing on Envelopes In this section Changing the default refill amounts for printing postage Uploading printing postage transactions Clearing or resetting the number of mailpieces sent Performing Royal Mail postal inspections for Envelope Printing 74 Performing postal rate updates or software updates for Envelope Printing Running postage printing account reports Setting the postage printing account report period...

  • Page 73: Managing Printing On Envelopes

    If you lock your device or turn it off for any extended period of time, it automatically uploads your transactions when you power it up again. If you see the message "Sync your data", it means you need to upload your transactions. Pitney Bowes User Guide July 2020...

  • Page 74: Clearing Or Resetting The Number Of Mailpieces Sent

    Printing home screen: "Inspection Due. Perform a balance inquiry or a refill". 1. If accounting is enabled, you must first tap Account and select an account. 2. Tap Balance Inquiry or Refill Postage to fulfill the inspection requirements. Pitney Bowes User Guide July 2020...

  • Page 75: Performing Postal Rate Updates Or Software Updates For Envelope Printing

    2. If new rates are available your device downloads and installs updates. Manual software updates 1. Tap Rates and Updates on the bottom of the Home screen. Swipe the screen up to access the second row of buttons. Pitney Bowes User Guide July 2020...
  • Page 76 2. If an update is available, your device displays a progress bar showing the status of the download and installation. 3. Once the download and install process completes, you see the message "Update Successful". Pitney Bowes User Guide July 2020...

  • Page 77: Running Postage Printing Account Reports

    1. On the Home screen, tap Envelope Printing. 2. Tap Account. 3. Tap the Menu icon. 4. Tap Manage Accounts. 5. Tap the Reports link in the Accounts section. 6. Tap Report period. Pitney Bowes User Guide July 2020...

  • Page 78: Setting The Postage Printing Account Report Preferences

    Set up your device to warn you when your available funds for printing postage reach a certain amount. Use this warning as a reminder to add more postage to your device. 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance. Pitney Bowes User Guide July 2020...
  • Page 79 5. Tap the back key on the numeric keypad to remove the existing amount. 6. Enter your threshold amount. 7. Tap Apply. 8. Tap the back arrow button to return to the Envelope Printing screen. Pitney Bowes User Guide July 2020...

  • Page 80: View Print Reports

    9 - View Print Reports In this section Printing a receipt when refilling postage for Envelope Printing 81 Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history Printing a report for the number of mailpieces sent Printing a funds report for postage printing...

  • Page 81: Printing A Receipt When Refilling Postage For Envelope Printing

    Printing a report for the number of mailpieces sent If you need a report showing the total number of pieces sent, print a funds report. 1. On the Home screen, tap Envelope Printing. 2. Tap the Pieces button in the Mail screen. Pitney Bowes User Guide July 2020...

  • Page 82: Printing A Funds Report For Postage Printing

    1. On the Home screen, tap Envelope Printing. 2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed an envelope through the device. Pitney Bowes User Guide July 2020...

  • Page 83: Mail Machine Maintenance

    10 - Mail Machine Maintenance In this section Printing a test pattern Cleaning the printhead Installing the ink cartridge Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Installing an MT30 or MT70 external scale Avoiding envelope sealing issues Feeding envelopes Moving your device...

  • Page 84: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. Good Test Print Bad Test Print Important: If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes User Guide July 2020...

  • Page 85: Cleaning The Printhead

    Printer Maintenance screen re-displays. 7. Perform a print test to ensure you get a good test print pattern. Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device. If you are enabled in the AutoInk program an ink cartridge will be ordered for you automatically when your device shows the low ink warning.
  • Page 86 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. 7. Squeeze the two gray tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes User Guide July 2020...
  • Page 87 9. Pull the old printhead up and out of the holder. 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly. Pitney Bowes User Guide July 2020...
  • Page 88 13. Gently push the printhead into place until it snaps into position. 14. Install the ink cartridge (see the label to the right of the cartridge holder). 15. Rotate the guard back to the closed position. Pitney Bowes User Guide July 2020...

  • Page 89: Cleaning The Moistener Brush And Wick Assembly

    If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes User Guide July 2020...
  • Page 90 10 • Mail Machine Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick (with metal grate) on moistener base. Pitney Bowes User Guide July 2020...

  • Page 91: Filling The Moistener Tank

    2. Add enough to bring the sealant level up to the bottom of the fill hole. Do not overfill your tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated. Pitney Bowes User Guide...

  • Page 92: Installing An Mt30 Or Mt70 External Scale

    1. If you are using the integrated scale that is located on top of the machine, remove the scale by it lifting off. 2. Fit the blanking plate on the device where the scale was located. Pitney Bowes User Guide July 2020...
  • Page 93 9. Connect the large end of the USB cable into the machine and the other end into the scale. 10. Tap Continue. Pitney Bowes User Guide July 2020...

  • Page 94: Avoiding Envelope Sealing Issues

    When feeding an envelope be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide July 2020...

  • Page 95: Feeding Envelopes

    Make sure and remove all the dust and debris. Moving your device Follow these steps and precautions to move your device safely. These apply whether you are moving your device across the room or to a new facility. Pitney Bowes User Guide July 2020...
  • Page 96 6. Unplug the power cord and pack it with the device. 7. Once in the new location, re-install any USB cables and peripherals. 8. Plug the power cord into the device and power outlet. 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Pitney Bowes User Guide July 2020...
  • Page 97 11 - Supplies In this section Supplies...

  • Page 98: Supplies

    Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...
  • Page 99 Continuous Direct Thermal Labels - 1 Roll 117317P Optional Accessories Description Part Code Number (PCN) Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 Pitney Bowes User Guide July 2020...

  • Page 100: Machine Information

    12 - Machine Information In this section Royal Mail requirements Sections of the meter impression Postal Security Device Parts of the device Connections on the back of the machine Specifications...

  • Page 101: Royal Mail Requirements

    The meter impression contains elements that identify the mailer and the type of mail. 1. Datamatrix barcode - contains postage and tracking information 2. Meter serial number 3. Postage amount 4. Date 5. Class of mail selected 6. Optional Envelope Messaging Pitney Bowes User Guide July 2020...

  • Page 102: Postal Security Device

    6. Envelope moistener - moistens the flap on the envelope. 7. Paper jam lever - Normally engaged. If a stall occurs on the transport deck, turn this to disengage the rollers and clear the envelope, post card or tape strip. Pitney Bowes User Guide July 2020...

  • Page 103: Connections On The Back Of The Machine

    Sound Level: Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741. Dimensions: 419 mm L x 394 mm W x 286 mm H Pitney Bowes User Guide July 2020...
  • Page 104 25.4 mm x 180 mm Tapes and Strips: Self-adhesive, dual tape strip for use on mailpieces that are too thick/large to run in the machine. Ideal for adding postage to oversized envelopes, priority mail and packages. Pitney Bowes User Guide July 2020...

  • Page 105: 13 - Safety

    13 - Safety In this section Important safety notes...

  • Page 106: Important Safety Notes

    Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.
  • Page 107 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 108 14 - Technical Support In this section Contacting Pitney Bowes...
  • Page 109 14 • Technical Support Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C, SendPro+ device PCN and serial number: check the label under the front cover of the machine.
  • Page 110 15 - Third party software In this section Third party software...
  • Page 111 15 • Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 112 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide July 2020...

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