Pitney Bowes SendPro C Operator's Manual
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Pitney Bowes SendPro C Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C/
SendPro®+
 
Operator Guide
Canadian English Edition
SV63242-enca Rev B
February 2021

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Summary of Contents for Pitney Bowes SendPro C

  • Page 1 Shipping & Mailing Postage Meters SendPro® C/ SendPro®+   Operator Guide Canadian English Edition SV63242-enca Rev B February 2021...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    3 - Managing your device Finding the Product Code Number (PCN) and serial number Creating or disabling the security PIN Navigating the Home screen on the SendPro C 7 Adjusting time zone and location code Printing a shipping label Adjusting display brightness...
  • Page 4 Printing only the date and time 9 - Maintenance 7 - Managing Printing on Envelopes Printing a test pattern Installing the printhead Changing the default refill amounts for printing postage Cleaning the printhead Uploading postage transactions Pitney Bowes Operator Guide February 2021...
  • Page 5 11 - Device Information Canada Post requirements Key in Postage Sections of the meter impression Postal Security Device Parts of the SendPro C, SendPro+ Parts of the device Connections on the back of the device 12 - Technical Support Contacting Pitney Bowes...

  • Page 6: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen on the SendPro C Printing a shipping label Tracking a shipment Using cost accounts to charge back shipping label...

  • Page 7: Finding The Product Code Number (Pcn) And Serial Number

    Navigating the Home screen on the SendPro C The Home screen on the SendPro C, SendPro+ device provides the starting point for creating either a trackable shipping label or printing postage. Tap (1)Envelope Printing print postage for general purpose envelopes and post cards. Tap (2) Trackable Labels.
  • Page 8 Envelope Printing application. Toolbar The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable Labels and Envelope Printing applications. Pitney Bowes Operator Guide February 2021...
  • Page 9 Labels this includes managing your carrier accounts and setting up your shipping label printer default values. Profile - View your profile (name and email for Trackable Label account), log out, or lock your device. Pitney Bowes Operator Guide February 2021...

  • Page 10: Printing A Shipping Label

    Use Trackable Labels to get the best pricing, free tracking, and detailed delivery history for Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. Pitney Bowes Operator Guide February 2021...
  • Page 11 If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 12 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 13 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 14 Quick start guide 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide February 2021...
  • Page 15 17. (Optional) To print a sample label, tap Print Sample. 18. Tap Print again. The label prints. You may need to enter the Sender and Recipient's phone number (required for some services). 19. The carrier screen reappears. You can now print another label. Pitney Bowes Operator Guide February 2021...

  • Page 16: Tracking A Shipment

    Tap SendPro Apps on the Home screen, then tap Cost Accounts. 2. Tap the Cost Account settings icon in the upper right corner of the Cost Accounts screen. If cost accounts are not enabled, you will see this screen. Pitney Bowes Operator Guide February 2021...

  • Page 17: Printing Postage On Envelopes

    The Envelope Printing screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print. To open the Envelope Printing screen, tap Envelope Printing on the Home screen. Pitney Bowes Operator Guide February 2021...
  • Page 18 5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide February 2021...

  • Page 19: Sending A Lettermail™ Envelope

    2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to display a list of all the available classes. 5. Tap Domestic Lettermail for a Lettermail envelope. 6. Tap Standard. Pitney Bowes Operator Guide February 2021...

  • Page 20: Using Canada Post Special Services

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Note: Your device will upload transactions if you have previously printed any mail. Once the upload completes, you see the message "Transaction upload status, Upload success"...

  • Page 21: Adding A Graphic To Your Envelope In Envelope Printing

    Quick start guide 8. Tap Apply. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Adding a graphic to your envelope in Envelope...

  • Page 22: Sealing Envelopes

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Sealing envelopes Use the moistener on your device to seal your envelopes.

  • Page 23: Sealing The Envelope Only

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 24: Filling The Moistener Tank

    2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole. Do not overfill the tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Pitney Bowes Operator Guide February 2021...

  • Page 25: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes Operator Guide February 2021...

  • Page 26: Printing A Test Pattern

    9. Print a test pattern to ensure that your ink cartridge installs properly. Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. Pitney Bowes Operator Guide February 2021...
  • Page 27 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes Operator Guide February 2021...

  • Page 28: Supplies, Ink Cartridges, And Options

    Supplies, ink cartridges, and options For pricing information, please go to the Postage Meter Ink & Supplies page on the Pitney Bowes website. Supplies for SendPro C, SendPro+ Description Item Number Ink Pad Replacement Kit 51A-P E-Z Seal® Sealing Solution – (4) 472ml bottles 601-0C E-Z Seal®...
  • Page 29 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (12 kg) MT30 External USB platform scale (35 kg) MT70 2.0 4-port USB Hub 552-3 1D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide February 2021...
  • Page 30 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 31: Connectivity Information

    Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C, SendPro+ device to the Pitney Bowes Data Center. First, determine the connection type: 1. Tap Settings on the toolbar. 2. Tap Wired. 3. Check the selected connection type.

  • Page 32: Setting Up A Wireless (Wi-Fi) Network Connection

    Setting up a wireless (Wi-Fi) network connection You can connect your SendPro C, SendPro+ device via a wireless network connection. You can also connect your device to your mobile phone's hotspot, should the need arise.

  • Page 33: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings on the toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide February 2021...

  • Page 34: Deleting A Wi-Fi Network

    You don't want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings on the toolbar. 2. Tap Wi-Fi in the device& Network section to see a list of available networks. Pitney Bowes Operator Guide February 2021...

  • Page 35: Checking Your Network Connection

    4. Tap Forget to delete the network connection. Checking your network connection Check your device has access to all the required internet services by using the network checking application. The app helps diagnose issues if you cannot connect to the internet. Pitney Bowes Operator Guide February 2021...
  • Page 36 Open and run network checking application: Tap the Check Network application icon in the application drawer at the bottom of the Home screen or, Tap SendPro Apps on the Home screen, then tap Network Connection. Pitney Bowes Operator Guide February 2021...

  • Page 37: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses. However, depending on your chosen connection method it will only be using one MAC address. Connecting via a Wireless connection 1. Tap Settings on the toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Pitney Bowes Operator Guide February 2021...
  • Page 38 Connectivity information Connecting via a wired connection 1. Tap Settings on the toolbar. 2. Tap Wired (Ethernet). Pitney Bowes Operator Guide February 2021...
  • Page 39 4. Tap X to close this window. 5. Tap Close, then the back-arrow to return to the Home screen. If the MAC address does not display, try these steps: 1. Tap Settings on the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 40: Setting Up A Proxy Server

    Scroll down and tap the arrow next to Proxy, then select Manual. For Wired (Ethernet): a. Select either DHCP or Static IP. b. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. Pitney Bowes Operator Guide February 2021...
  • Page 41 7. If your Proxy Server requires authentication, select the Need Authentication check box and additional fields will appear. a. Enter the Proxy Username. This may be case sensitive for some proxy servers. b. Enter the Proxy Password. This is case sensitive for proxy servers. Pitney Bowes Operator Guide February 2021...
  • Page 42 3 - Managing your device In this section Creating or disabling the security PIN Adjusting time zone and location code Adjusting display brightness Managing your Pitney Bowes Canada Post Postage Funds Installing a scale Uploading system logs...

  • Page 43: Managing Your Device

    3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile icon in the upper right corner of the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 44: Adjusting Time Zone And Location Code

    3. Enter the new Location Code. See the list of location codes in the related topics section. 4. Enter the Time Zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. 1. Tap Settings on the toolbar. Pitney Bowes Operator Guide February 2021...

  • Page 45: Managing Your Pitney Bowes Canada Post Postage Funds

    Printing. You cannot use the shipping label funds for Envelope Printing and vice versa. Pitney Bowes offers two ways to fund postage for mailing (Envelope Printing) on your SendPro® C, SendPro®+: A prepaid account with Pitney Bowes or a credit account. You cannot use credit cards.
  • Page 46 7. Tap OK or Got It in the message bar. 8. Select another log to upload, or swipe down from the top of the screen and then tap on the Home icon to exit. Pitney Bowes Operator Guide February 2021...
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  • Page 48 4 - Creating Shipping Labels In this section Signing in to and out of Trackable Labels Printing a shipping label Creating a trackable label from the address book Creating a new sender address for Trackable Labels Editing the sender address for shipping labels Creating an international trackable label Printing a Canada Post return shipping label Reprinting a Canada Post, UPS or FedEx shipping...

  • Page 49: Creating Shipping Labels

    Tap Trackable Labels on the Home screen to sign in to the Trackable Labels application. You need to enter a name and password. Signing out 1. Tap the user profile icon in the upper right corner of the toolbar to sign out of Trackable Labels. 2. Select Sign out. Pitney Bowes Operator Guide February 2021...

  • Page 50: Printing A Shipping Label

    Use Trackable Labels to get the best pricing, free tracking, and detailed delivery history for Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. Pitney Bowes Operator Guide February 2021...
  • Page 51 If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 52 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 53 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide February 2021...
  • Page 54 Creating Shipping Labels 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide February 2021...

  • Page 55: Creating A Trackable Label From The Address Book

    19. The carrier screen reappears. You can now print another label. Creating a trackable label from the address book You can create a shipping label directly from an address you have selected in the address book. Pitney Bowes Operator Guide February 2021...

  • Page 56: Creating A New Sender Address For Trackable Labels

    Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Select the sender you wish to edit. 4. Tap the edit icon. 5. Make your changes and tap Save. The address book appears. Pitney Bowes Operator Guide February 2021...

  • Page 57: Creating An International Trackable Label

    Canadian customs when shipping internationally and to military mail. Important: In order to print an international label, you need to connect your SendPro C to an A4 1E50 laser printer. You can also print an international label from your SendPro Online account using any A4 printer.

  • Page 58: Reprinting A Canada Post, Ups Or Fedex Shipping Label

    To request a refund for a trackable label you've just printed: 1. On the Carrier screen you will see a confirmation of the label print. 2. Tap the Request Refund button. To request a refund from the History screen: Pitney Bowes Operator Guide February 2021...
  • Page 59 4. Locate your label in the list. To sort by a different column, tap that column heading. 5. Tap on the shipment. 6. Tap Request Refund. 7. Select the agree box to agree to the conditions and then tap Continue. Pitney Bowes Operator Guide February 2021...

  • Page 60: Managing Shipping Labels

    5 - Managing Shipping Labels In this section Checking your PitneyWorks® balance...

  • Page 61: Checking Your Pitneyworks® Balance

    Your PitneyWorks balance for printing Canada Post Trackable Labels appears on the Feedback bar of the Mail screen. 1. Tap Envelope Printing. 2. Tap Postage Balance. 3. Tap Refill Settings. The balance appears on the right-hand side of the screen. Pitney Bowes Operator Guide February 2021...
  • Page 62 6 - Printing on envelopes In this section Printing postage on envelopes Comparing rates for classes and services for Envelope Printing Checking the available funds for printing postage Refilling postage for your Envelope Printing balance Sending a Lettermail™ envelope Advancing the date Printing additional postage Re-dating your mail Using Canada Post special services...

  • Page 63: Printing On Envelopes

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide February 2021...

  • Page 64: Comparing Rates For Classes And Services For Envelope Printing

    You can compare postage rates for various classes and services when printing postage using the Envelope Printing application. Tap Class on the Envelope Printing screen. You can then select and compare the costs of different classes and services. The total cost for each class and services combination appears. Pitney Bowes Operator Guide February 2021...

  • Page 65: Checking The Available Funds For Printing Postage

    Check your funds for printing postage on your device at any time. View your available funds on the Postage Balance button in the Envelope Printing screen. To view the amount available in your postage account at Pitney Bowes: 1. Tap Envelope Printing on the Home screen.

  • Page 66: Refilling Postage For Your Envelope Printing Balance

    1. Tap Envelope Printing on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to display a list of all the available classes. Pitney Bowes Operator Guide February 2021...

  • Page 67: Advancing The Date

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Note: Your device will upload transactions if you have previously printed any mail. Once the upload completes, you see the message "Transaction upload status, Upload success"...

  • Page 68: Printing Additional Postage

    You must print a future date on the back of the envelope before you can mail it. 1. Tap Envelope Printing on the Home screen. 2. Scroll down and tap Class. 3. Tap Domestic Lettermail. Pitney Bowes Operator Guide February 2021...

  • Page 69: Using Canada Post Special Services

    7. Select any special services you wish to use. 8. Tap Apply. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 70: Entering The Weight Manually When Printing Postage

    8. Select the class and any special services required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 71: Sealing Envelopes

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Sealing envelopes Use the moistener on your device to seal your envelopes.

  • Page 72: Sealing The Envelope Only

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes Operator Guide February 2021...

  • Page 73: Zeroing The Scale

    Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. 1. Tap Envelope Printing on the Home screen. 2. Tap the weight button. 3. Tap Scale on the weighing method screen. Pitney Bowes Operator Guide February 2021...

  • Page 74: Getting A Canada Post Refund For Damaged Or Incorrectly Printed Mail In Envelope Printing

    Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE, and Holiday Greetings. Note: At this time, you cannot add your own custom graphics to your SendPro C, SendPro+ device. 1. Weigh your envelope, select a class, and select any special services required.

  • Page 75: Printing Only The Date And Time

    3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes...
  • Page 76 7 - Managing Printing on Envelopes In this section Changing the default refill amounts for printing postage 77 Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing Canada Post postal inspections for Envelope Printing Updating postal rates or software for Envelope Printing 79 Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history Setting the low funds warning for printing postage...

  • Page 77: Managing Printing On Envelopes

    5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap the back-arrow to return to the Home screen. Pitney Bowes Operator Guide February 2021...

  • Page 78: Uploading Postage Transactions

    Reset the piece counter to delete the piece count information. Make certain that you wish to delete the piece count information. Once you do so, you cannot restore the deleted data. 1. Tap Envelope Printing on the Home screen. 2. Tap Pieces. Pitney Bowes Operator Guide February 2021...

  • Page 79: Performing Canada Post Postal Inspections For Envelope Printing

    NOTE: Rates downloaded prior to the effective date receives the below message for 3 days after the download and the message will show for 3 days after the effective date. You cannot remove the message. Pitney Bowes Operator Guide February 2021...

  • Page 80: Viewing The Total Spent On Printing Postage

    2. Tap History & Reports. 3. Tap the Refill History report in the Envelope Printing Reports section. 4. Tap on a postage refill to open a Refill Receipt. Important: At this time, you can only view the report. Pitney Bowes Operator Guide February 2021...

  • Page 81: Setting The Low Funds Warning For Printing Postage

    7. Complete the required account name field. Account names can be up to 75 characters long. 8. Complete the required code field. Assign a unique code to identify each account. Codes help you locate accounts more easily. Pitney Bowes Operator Guide February 2021...

  • Page 82: Editing An Account

    Edit the account name, code, description, status or password. Set the account status to 'inactive' to prevent anyone from charging postage against an account. 9. When finished, tap anywhere on the screen, but outside of the fields. Pitney Bowes Operator Guide February 2021...

  • Page 83: Deleting An Envelope Printing Account

    7. Tap OK. 8. Tap Yes, delete account to confirm. 9. Tap OK. 10. Tap the back-arrow to return to the list of accounts. 11. Tap Cancel to return to the Envelope Printing screen. Pitney Bowes Operator Guide February 2021...
  • Page 84 8 - View and Print Reports In this section Printing a receipt when refilling postage for Envelope Printing Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history Printing a funds report Running postage printing account reports Emailing a postage printing account report Setting the postage printing account report period Setting the postage printing account report preferences 89...

  • Page 85: View And Print Reports

    4. Tap on a postage refill to open a Refill Receipt. Important: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. Pitney Bowes Operator Guide February 2021...

  • Page 86: Running Postage Printing Account Reports

    1. Tap Envelope Printing on the Home screen. 2. Tap Pieces. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed the envelope through the device. 6. Tap the back-arrow to return to the Envelope Printing screen. Running postage printing account reports Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.

  • Page 87: Emailing A Postage Printing Account Report

    6. Tap View & print reports. 7. Tap the option button in front of the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. Pitney Bowes Operator Guide February 2021...

  • Page 88: Setting The Postage Printing Account Report Period

    Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Setting the postage printing account report period Set the reporting period of an account report by setting the start and end dates of the report. Pitney Bowes Operator Guide February 2021...

  • Page 89: Setting The Postage Printing Account Report Preferences

    You can also choose how you want to identify accounts; by Name or by Code. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap the Menu icon. 4. Tap Manage Accounts. Pitney Bowes Operator Guide February 2021...

  • Page 90: Viewing And Creating A Shipping Report

    4. (Optional) To create an email report of all the shipments: a. Tap Create Report. b. Enter the email address. Tap the green check mark to confirm. c. Tap Email Report. d. You will receive an email with an attached .csv transactions history file. Pitney Bowes Operator Guide February 2021...
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  • Page 92: Maintenance

    9 - Maintenance In this section Printing a test pattern Installing the printhead Cleaning the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Managing product email notifications Moving your device...

  • Page 93: Printing A Test Pattern

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes Operator Guide February 2021...
  • Page 94 Maintenance 7. Squeeze the two gray tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes Operator Guide February 2021...
  • Page 95 Maintenance 9. Pull the old printhead up and out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 96 Maintenance 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly. Pitney Bowes Operator Guide February 2021...
  • Page 97 12. Insert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 13. Gently push the printhead into place until it snaps into position. Pitney Bowes Operator Guide February 2021...

  • Page 98: Cleaning The Printhead

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes Operator Guide February 2021...
  • Page 99 Maintenance 7. Squeeze the tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes Operator Guide February 2021...
  • Page 100 Maintenance 9. Pull the printhead up and out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 101 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can reinstall it properly after cleaning. 11. Clean off the printhead by wiping surface of the printhead shown here with a dry, lint-free cloth or foam swab. Pitney Bowes Operator Guide February 2021...
  • Page 102 13. Reinsert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 14. Gently push the printhead into place until it snaps into position. Pitney Bowes Operator Guide February 2021...

  • Page 103: Cleaning The Moistener Brush And Wick Assembly

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes Operator Guide February 2021...
  • Page 104 Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes Operator Guide February 2021...
  • Page 105 7. Place the wick back in the metal grate and replace the grate in the moistener base. 8. Slide the moistener brush back into the holder. 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Pitney Bowes Operator Guide February 2021...

  • Page 106: Filling The Moistener Tank

    Maintenance 10. If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) on the SendPro C, SendPro+ support site pitneybowes.com/ca/en/sendproc- support. Go to Live Chat or Create a case. Filling the moistener tank Your device will need refills of E-Z Seal®...
  • Page 107 2. Slide the envelope flap under the edge of the feed deck when feeding an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes Operator Guide February 2021...

  • Page 108: Preventing Envelope Feeding Problems

    Make sure to remove all the dust and debris. Managing product email notifications Your device can send you email notifications when: Its ink level is low. Its funds are low. It develops an error. Pitney Bowes Operator Guide February 2021...

  • Page 109: Moving Your Device

    Maintenance To receive or stop receiving these emails: 1. Sign in to your account on pitneybowes.com. If you do not have a Pitney Bowes Your Account login, see Signing up for a pitneybowes.com account. 2. Find the device in the Your Products section. If it does not appear, select (+) View more or (+) Add them now.

  • Page 110: 10 - Supplies

    10 - Supplies In this section Supplies, ink cartridges, and options...

  • Page 111: Supplies, Ink Cartridges, And Options

    Supplies, ink cartridges, and options For pricing information, please go to the Postage Meter Ink & Supplies page on the Pitney Bowes website. Supplies for SendPro C, SendPro+ Description Item Number Ink Pad Replacement Kit 51A-P E-Z Seal® Sealing Solution – (4) 472ml bottles 601-0C E-Z Seal®...
  • Page 112 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (12 kg) MT30 External USB platform scale (35 kg) MT70 2.0 4-port USB Hub 552-3 1D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide February 2021...
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  • Page 114 11 - Device Information In this section Canada Post requirements Key in Postage Sections of the meter impression Postal Security Device Parts of the SendPro C, SendPro+ Parts of the device Connections on the back of the device...

  • Page 115: Device Information

    The postage tape you use must meet specifications. Key in Postage Due to Canada Post regulations, there is no Key in Postage available on any of the SendPro C devices. Sections of the meter impression The meter impression contains elements that identify the mailer and the type of mail.

  • Page 116: Postal Security Device

    Canada Post to perform physical inspections, thereby making your mailing system easier and more convenient for you to use. Parts of the SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C, SendPro+. Pitney Bowes Operator Guide...

  • Page 117: Parts Of The Device

    7. Paper jam lever - If a stall occurs on the transport deck, turn this to clear the envelope, post card or tape strip. 8. Envelope stacker - Mail collects here after the printing process. Parts of the device Familiarize yourself with the parts of your SendPro C Auto. Pitney Bowes Operator Guide February 2021...
  • Page 118 12. Seal or No Seal Lever - Allows you to turn envelope sealing on and off. 13. Tape Feeder - Stores and feeds tape strips for postage printing. Pitney Bowes Operator Guide February 2021...

  • Page 119: Connections On The Back Of The Device

    1. USB port type A host - Connect an external printer, Barcode scanner or external scale to these ports. 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Pitney Bowes Operator Guide February 2021...

  • Page 120: 12 - Technical Support

    12 - Technical Support In this section Contacting Pitney Bowes...

  • Page 121: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro® C, SendPro®+ device PCN and serial number: check the label under the front cover of the machine.
  • Page 122 Contact Technical and Account Support: Visit our website at (copy the URL and paste it into a browser): http://pitneybowes.com/ca/en/sendproc-support For the Pitney Bowes Supply Line Web support: Visit our website at (copy the URL and paste it into a browser): http://pitneybowes.com/ca/en/sendproc-support Click on Shop at the top of the page.
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  • Page 124: 13 - Safety

    13 - Safety In this section Lithium ion battery Agency compliance information Important safety notes...
  • Page 125 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 126 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for Occupational Health and Safety (OSHA) requirements, please go to www.pb.com/msds.
  • Page 127 Although this equipment is not body-worn, the transmitting device has been tested and found to comply with the Specific Absorption Rate (SAR) for general population/uncontrolled exposure limits. Pitney Bowes Operator Guide February 2021...

  • Page 128: Third Party Software

    14 - Third party software In this section Third party software...
  • Page 129 Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 130 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes Operator Guide February 2021...
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This manual is also suitable for:

Sendpro+

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