Pitney Bowes SendPro C Auto User Manual
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Pitney Bowes SendPro C Auto User Manual

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Shipping & Mailing
Franking Machines
SendPro® C Auto
PCNs 7H20A, R7H20A, R7H20AM
User Guide
UK English Edition
SV63245-gb Rev. B
13 March 2023

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Summary of Contents for Pitney Bowes SendPro C Auto

  • Page 1 Shipping & Mailing Franking Machines SendPro® C Auto PCNs 7H20A, R7H20A, R7H20AM User Guide UK English Edition SV63245-gb Rev. B 13 March 2023...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold 4 - Accounting What is Accounting Adding an account Pitney Bowes User Guide March 2023...
  • Page 4 Use SendPro Online to perform these tasks Sending post by First Class Sending a large First Class envelope Sending an international letter Sending post using Special Delivery rates Sending post using Signed For rates Pitney Bowes User Guide March 2023...
  • Page 5 Emailing an account report Turning off Auto Receipt prompts 10 - Printing What are print modes Printing a custom or standard graphic Adding a custom text message Printing a Permit (PPI) impression Printing a graphic without printing postage Pitney Bowes User Guide March 2023...
  • Page 6 Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions Uploading system logs 14 - Rate Change Updating postal rates or software Pitney Bowes User Guide March 2023...
  • Page 7 Finding the Product Code Number (PCN) and serial number Navigating the Home screen Navigating the Envelope Printing app Connections on the back Royal Mail requirements Parts of the SendPro C Auto Parts of a postal frank Postal Security Device Specifications Material specifications...

  • Page 8: Installation

    1 - Installation In this section Installing a scale Installing an external scale Installing the printhead...

  • Page 9: Installing A Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide March 2023...
  • Page 10 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide March 2023...
  • Page 11 1 • Installation 2. Fix the blanking plate on the device where the scale was located. 3. Tap Settings. 4. Scroll down and tap Scale Installation Guides. Pitney Bowes User Guide March 2023...

  • Page 12: Installing The Printhead

    14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 13 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes User Guide March 2023...
  • Page 14 1 • Installation 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes User Guide March 2023...
  • Page 15 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide March 2023...
  • Page 16 12. Install the ink cartridge and close the guard. 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Pitney Bowes User Guide March 2023...
  • Page 17 2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 18: Connectivity

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your SendPro C Auto to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 19 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide March 2023...

  • Page 20: Setting Up A Wireless (Wi-Fi) Network Connection

    Address in the corresponding fields. 6. Tap Connect. 7. If SendPro C Auto fails to connect, remove the network cable from the back of the device. 8. Tap Connect. Wait for the attempted connection to fail. 9. Plug the network cable back in.

  • Page 21: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide March 2023...
  • Page 22 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide March 2023...

  • Page 23: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide March 2023...
  • Page 24 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes User Guide March 2023...

  • Page 25: Checking Your Network Connection

    The MAC address is the network identifier for the device. IT uses it to allow the device onto the network. Your device contains two MAC addresses: One for wireless connections and one for wired connections. Locating the MAC address for wireless connections 1. Tap Settings. 2. Tap Wi-Fi. Pitney Bowes User Guide March 2023...
  • Page 26 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 27 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide March 2023...

  • Page 28: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide March 2023...
  • Page 29 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide March 2023...
  • Page 30 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide March 2023...
  • Page 31 3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold...

  • Page 32: Scales And Weighing

    11. Insert the envelope into the device. The device prints the postage. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide March 2023...

  • Page 33: Zeroing The Scale

    Start to feed the envelopes. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide March 2023...

  • Page 34: Using Scale Stabilization

    If your device is close to an air conditioning unit, fan, draughts or is not on a stable surface, use Scale Stabilization to help prevent weighing issues and provide more accurate readings. 1. Tap Settings. 2. Scroll down to the Advanced device Options section. Pitney Bowes User Guide March 2023...

  • Page 35: Using Differential Weighing

    For large envelopes or parcels, use Differential Weighing to print a tape every time you remove a mailpiece from the scale. Pitney Bowes User Guide March 2023...
  • Page 36 3 • Scales and Weighing 1. Tap Envelope Printing on the Home screen. 2. Tap Weight. 3. Tap Differential. 4. Tap Apply. 5. Place all the mail on the scale. 6. Tap Class. Pitney Bowes User Guide March 2023...

  • Page 37: Editing The Differential Weighing Threshold

    To edit the minimum weight each mailpiece must weigh while using Differential Weighing, you can set the Differential Weighing Threshold. You can set the threshold weight in multiples of 1 gram up to 250 grams. Pitney Bowes User Guide March 2023...
  • Page 38 1. Tap Envelope Printing on the Home screen. 2. Tap Settings. 3. Tap Differential Weighing. 4. Select the desired weight from the Threshold menu. 5. Tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...
  • Page 39 4 - Accounting In this section What is Accounting Adding an account Turning account passwords on or off for printing postage Selecting an account Editing an account Making an account inactive Deleting an account...

  • Page 40: Accounting

    (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Pitney Bowes User Guide March 2023...

  • Page 41: Adding An Account

    If the keyboard does not pop up, tap the line in the box. 5. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. Pitney Bowes User Guide March 2023...

  • Page 42: Turning Account Passwords On Or Off For Printing Postage

    1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap the account you wish to use for your mail. Tip: You can then create a preset which you use to quickly select the same settings in the future. Pitney Bowes User Guide March 2023...

  • Page 43: Editing An Account

    If you apply postage to an account, you cannot delete the account. You can only make the account inactive. 1. Tap Manage Accounts. 2. Tap Delete account. The list of available accounts appears. 3. Tap the account you want to delete. 4. Tap OK. 5. Tap Yes, delete account to confirm. Pitney Bowes User Guide March 2023...
  • Page 44 4 • Accounting 6. Tap OK. 7. Tap the back arrow to return to the Home screen. Pitney Bowes User Guide March 2023...
  • Page 45 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Getting a Royal Mail refund for damaged or incorrectly printed mail Changing the default refill amount for printing postage Setting the low funds warning for printing postage...

  • Page 46: Postage Funding

    1. Tap Envelope Printing on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance.

  • Page 47: Refilling Postage Funds For Printing Postage

    Check that your device is connecting to the internet. For wired network connections, you will see the following connection image in the toolbar: If you have a wireless connection, you will see the following connection image in the toolbar: To refill postage: Pitney Bowes User Guide March 2023...

  • Page 48: Getting A Royal Mail Refund For Damaged Or Incorrectly Printed Mail

    1. Don't post the items. 2. Remove the contents and start again with a new envelope. 3. Send any unused franked envelope (the whole envelope) to: Royal Mail Franking Stone Hill Road Farnworth Bolton BL4 9XX Pitney Bowes User Guide March 2023...

  • Page 49: Changing The Default Refill Amount For Printing Postage

    5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 50: Setting The Low Funds Warning For Printing Postage

    4. Tap Low postage threshold. 5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap back to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 51: Mailing And Shipping

    6 - Mailing and Shipping In this section Signing in to and out of the Parcel Shipping app Printing a shipping label Printing a shipping label from the Shipping Address Book Tracking a shipment Adding a new sender address for shipping labels Editing the sender address for shipping labels Reprinting a shipping label Getting a refund for a shipping label...

  • Page 52: Signing In To And Out Of The Parcel Shipping App

    1. Tap the user profile icon in the upper right corner of the toolbar to sign out of shipping labels. 2. Select Sign out. Printing a shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services. Pitney Bowes User Guide March 2023...
  • Page 53 6 • Mailing and Shipping 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. 3. Add the sender address if required. Use the Address Book or enter it manually. Pitney Bowes User Guide March 2023...
  • Page 54 6 • Mailing and Shipping 4. Select a cost account, if enabled. If this field contains an account, check the account is correct. 5. Tap Continue. Pitney Bowes User Guide March 2023...
  • Page 55 Important: You can set the device to automatically save addresses to the Shipping Address Book. Using a browser on your computer, log in to SendPro Online and tick the box to enable the Always save new recipient address within the Address Book settings. 7. Tap Continue. Pitney Bowes User Guide March 2023...
  • Page 56 Tap Scale, then place the parcel on the scale. Tap Apply, then Continue or b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue. 11. Tap the service you wish to use, in this example, 1st Class. Pitney Bowes User Guide March 2023...
  • Page 57 6 • Mailing and Shipping 12. Tap Extra Services if required. If you are not adding any special services, go to step 15. Pitney Bowes User Guide March 2023...
  • Page 58 6 • Mailing and Shipping 13. Tap the desired extra service. 14. Tap Apply to confirm the extra services. Pitney Bowes User Guide March 2023...
  • Page 59 15. Tap Label Options to add a memo onto the label. Enter further information about your parcel, if prompted. Alternatively, tap Print to print the label. 16. The carrier screen reappears. You can now print another label. Pitney Bowes User Guide March 2023...

  • Page 60: Printing A Shipping Label From The Shipping Address Book

    2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the sender information. 5. Tap Save. Editing the sender address for shipping labels Edit a sender address by editing it in the shipping address book. Pitney Bowes User Guide March 2023...

  • Page 61: Reprinting A Shipping Label

    4. Tap the label to open the details screen. 5. Tap Void Label. 6. Tap the tick box to confirm you accept the terms and conditions. 7. Tap Continue. 8. Press back twice to return to the Parcel Shipping app. Pitney Bowes User Guide March 2023...

  • Page 62: What Are Shipping Cost Accounts

    Add shipping Cost Accounts to record shipping label usage by department. 1. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes User Guide March 2023...

  • Page 63: Modifying A Shipping Labels Cost Account

    Modify a shipping cost account to activate or deactivate a cost account, set a default cost account, or modify the description. You cannot delete an existing shipping cost account. 1. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app. Pitney Bowes User Guide March 2023...

  • Page 64: Adding A Shipping Labels Preset

    1. Once you print a label it appears in the Recents screen of the Parcel Shipping app. 2. Tap the star on the label you have printed. 3. Enter the name of the preset in the Name Preset field. 4. Tap the green tick. 5. Tap Save. Pitney Bowes User Guide March 2023...

  • Page 65: Setting A Transaction Limit For Shipping Labels

    4. Tap the back arrow to return to the previous screen. Emailing tracking numbers for shipping labels Email a tracking number for each new shipping label automatically. 1. Tap Settings. 2. Tap Automated Emails in Shipping Settings. Pitney Bowes User Guide March 2023...

  • Page 66: Use Sendpro Online To Perform These Tasks

    Online from there. Importing and exporting Importing multiple Parcel Shipping addresses in SendPro Online and on the SendPro C Auto Exporting Parcel Shipping addresses in SendPro Online and on the SendPro C Auto Exporting Parcel Shipping history in SendPro Online and on the SendPro C Auto...

  • Page 67: Sending Post By First Class

    Use this process if you need to send mail from the United Kingdom to a different country. 1. Tap Envelope Printing on the Home screen. 2. Tap Account and select an account. 3. Tap Class. Pitney Bowes User Guide March 2023...

  • Page 68: Sending Post Using Special Delivery Rates

    To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below. Printing Special Delivery rates Viewing printed Special Delivery tracking numbers Printing Special Delivery rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. Pitney Bowes User Guide March 2023...
  • Page 69 6 • Mailing and Shipping 3. Tap Start Over. 4. Tap Royal Mail Special Delivery. Pitney Bowes User Guide March 2023...
  • Page 70 5. Tap the desired Special Delivery class and compensation value. 6. Tap the type of Special Delivery service you need. 7. If prompted, tap Apply or alternatively select any required extra fees or services. 8. Tap Apply to confirm. Pitney Bowes User Guide March 2023...
  • Page 71 Manage Accounts app and Inview. 10. Tap Apply or Skip to continue. 11. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail. Pitney Bowes User Guide March 2023...
  • Page 72 Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode. Viewing printed Special Delivery tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. Pitney Bowes User Guide March 2023...
  • Page 73 6 • Mailing and Shipping 4. Tap Reports. 5. Tap View & print reports. Pitney Bowes User Guide March 2023...
  • Page 74 7. Tap Next, then set the time period you want the report to provide. 8. Tap View report to view the report information on your device. 9. Alternatively, tap Actions then Email Report to email the report. Pitney Bowes User Guide March 2023...

  • Page 75: Sending Post Using Signed For Rates

    To print Signed For rates and view printed tracking numbers, follow the steps in each section below. Printing Signed For rates Viewing printed Signed For tracking numbers Printing Signed For rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. 3. Tap Start Over. Pitney Bowes User Guide March 2023...
  • Page 76 6 • Mailing and Shipping 4. Tap Royal Mail 1st Class or Royal Mail 2nd Class. 5. Tap RM Signed For. Pitney Bowes User Guide March 2023...
  • Page 77 7. Tap Apply. 8. You can enter a reference of the mailpiece, if desired. For example, you can add a recipients postcode as the reference which you can view within the Manage Accounts app and Inview. Pitney Bowes User Guide March 2023...
  • Page 78 10. Tap Yes if you want to print a receipt as each mailpiece prints. You can turn receipt prompts off, if desired. Important: You can only print a custom graphic or a custom text message along with a Signed For tracking barcode. Pitney Bowes User Guide March 2023...
  • Page 79 6 • Mailing and Shipping Viewing printed Signed For tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. 4. Tap Reports. Pitney Bowes User Guide March 2023...
  • Page 80 5. Tap View & print reports. 6. Tap the UK Trackable Products report. You may need to scroll to locate this report. 7. Tap Next, then set the time period you want the report to provide. Pitney Bowes User Guide March 2023...

  • Page 81: Viewing And Exporting Special Delivery And Signed For Tracking Numbers In Inview

    Important: You must sync the transaction data from your device before you view and export the report within Inview. Syncing the transaction data Viewing and exporting reports in Inview Syncing the transaction data 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 82 Viewing and exporting reports in Inview Sign in to the Pitney Bowes Your Account online portal. 2. Scroll down to Inview Total Meter Reporting, then click Launch. Alternatively, from the Your Products drop-down in the top navigation bar, select Inview Analytics.
  • Page 83 6 • Mailing and Shipping 5. Click UK Trackable Products from the Choose Report drop-down. 6. Select the dates you want your report to show in the Choose Time Period calendars. Pitney Bowes User Guide March 2023...
  • Page 84 6 • Mailing and Shipping 7. Click Run. You can now view the report. 8. To export the report, click Export to and click CSV, Excel or PDF. 9. Click OK to include the report criteria. Pitney Bowes User Guide March 2023...

  • Page 85: Address Management

    7 - Address Management In this section Using the Shipping Address Book Adding new addresses to the Shipping Address Book Searching addresses in the Shipping Address Book Editing addresses in the Address Book Deleting addresses from the Address Book...

  • Page 86: Using The Shipping Address Book

    3. Tap Sort by to sort the Shipping Address Book, then select how you wish to sort (name, company, city,etc.). You can print a Parcel Shipping label once you find an address. Select the address, then tap Print shipping label. Pitney Bowes User Guide March 2023...

  • Page 87: Editing Addresses In The Address Book

    4. Make your changes to the address information, then tap Update. Deleting addresses from the Address Book You can delete addresses from the Shipping Address Book if you no longer use them. You cannot restore an address if you delete it. Pitney Bowes User Guide March 2023...
  • Page 88 1. To open the Shipping Address Book: Tap SendPro Apps on the Home screen, then tap Shipping Address Book. 2. Select the address you want to delete. 3. Tap Delete. 4. Tap Delete to confirm. Pitney Bowes User Guide March 2023...
  • Page 89 8 - Sealing In this section Filling the moistener tank Sealing envelopes and printing postage Sealing envelopes without printing postage Avoiding envelope sealing issues Cleaning the moistener brush and wick assembly...

  • Page 90: Sealing

    1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. 2. Open the feeder access cover to access the moistener bottle. 3. Remove the moistener bottle and place it with the cap up on a flat surface. Pitney Bowes User Guide March 2023...

  • Page 91: Sealing Envelopes And Printing Postage

    8 • Sealing 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes sealing solution. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original site (upside down in the device).

  • Page 92: Sealing Envelopes Without Printing Postage

    If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything. Pitney Bowes User Guide March 2023...

  • Page 93: Avoiding Envelope Sealing Issues

    Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes User Guide March 2023...

  • Page 94: Cleaning The Moistener Brush And Wick Assembly

    3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. Pitney Bowes User Guide March 2023...
  • Page 95 8 • Sealing 1. Open the feeder cover. 2. Remove the moistener bottle from the machine. Pitney Bowes User Guide March 2023...
  • Page 96 8 • Sealing 3. Grasp the moistener brush assembly and depress the moistener release button as shown here. The release button is located on the underside of the moistener assembly. Pitney Bowes User Guide March 2023...
  • Page 97 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. Pitney Bowes User Guide March 2023...
  • Page 98 8 • Sealing 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. 7. Replace the wick and shield. Pitney Bowes User Guide March 2023...
  • Page 99 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes User Guide March 2023...
  • Page 100 8 • Sealing 10. Slide the moistener tank back into the machine, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes User Guide March 2023...
  • Page 101 8 • Sealing 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes User Guide March 2023...
  • Page 102 9 - History and Reports In this section Viewing and printing a postage refill receipt for Envelope Printing Viewing the total spent on printing postage Printing a Register report Running postage printing account reports Setting the report period for an account Setting the account report preferences Emailing an account report Turning off Auto Receipt prompts...

  • Page 103: History And Reports

    Total Pieces: The total number of mailpieces run over the lifetime of the device. Control Sum: The control sum is the total of the amount used and unused. Batch Count: The current Batch Count. Batch Value: The current Batch Total. Pitney Bowes User Guide March 2023...

  • Page 104: Running Postage Printing Account Reports

    Setting the report period for an account Set the reporting period of an account report by setting its start and end dates. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Report period. Pitney Bowes User Guide March 2023...

  • Page 105: Setting The Account Report Preferences

    You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Preferences. 4. Tap to select how you want to identify accounts: by Name or by Code. Pitney Bowes User Guide March 2023...

  • Page 106: Emailing An Account Report

    2. Tap Got It at the No Sync Required prompt. 3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions. 8. Tap Email Report. Pitney Bowes User Guide March 2023...

  • Page 107: Turning Off Auto Receipt Prompts

    1. Tap Settings from the Home screen. 2. Tap Tracking Services. 3. Tap Prompt me to print tracking receipts to toggle between On and Off. 4. Press Home to return to the Home screen. Pitney Bowes User Guide March 2023...
  • Page 108 10 - Printing In this section What are print modes Printing a custom or standard graphic Adding a custom text message Printing a Permit (PPI) impression Printing a graphic without printing postage Printing postage on tapes Printing only the date and time Printing a test pattern...

  • Page 109: 10 • Printing

    Uploading Custom graphics You can upload a graphic via Your Account. Sign in to the Pitney Bowes Your Account online portal. Downloading Custom Graphics Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads will then be available for printing.
  • Page 110 Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Envelope Printing on the Home screen. 2. Tap Account, then select an account. Pitney Bowes User Guide March 2023...
  • Page 111 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. 7. Tap Graphic. Pitney Bowes User Guide March 2023...

  • Page 112: Adding A Custom Text Message

    You must add your Permit ID to your device before printing a PPI impression. Once you add the Permit ID you do not have to add it again. Adding a Permit ID Printing a PPI impression Pitney Bowes User Guide March 2023...
  • Page 113 Adding a Permit ID 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Permit Mode. 4. Tap Apply. 5. Tap Graphic. 6. Select the desired permit. 7. Confirm with Apply. Pitney Bowes User Guide March 2023...
  • Page 114 10 • Printing 8. Tap Set it now. 9. Tap the box to enter your Permit ID. Pitney Bowes User Guide March 2023...
  • Page 115 Start to feed the envelopes. Printing a PPI impression 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Permit Mode. 4. Tap Apply. 5. Tap Graphic. Pitney Bowes User Guide March 2023...

  • Page 116: Printing A Graphic Without Printing Postage

    1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. 6. Select your graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape. Pitney Bowes User Guide March 2023...

  • Page 117: Printing Postage On Tapes

    For multiple tapes, tap the number on the tape field and use the keypad to enter the number of tapes. Printing only the date and time Print the date and time to keep a record of when you receive incoming mail. Pitney Bowes User Guide March 2023...

  • Page 118: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes User Guide March 2023...
  • Page 119 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide March 2023...

  • Page 120: Feeding And Jamming

    11 - Feeding and Jamming In this section Feeding envelopes Clearing a tape error or jam...

  • Page 121: Feeding Envelopes

    11 • Feeding and Jamming Feeding envelopes Your SendPro C Auto can automatically feed a stack of envelopes. Before you begin All envelopes in a single stack must be the same width and thickness. All envelopes in a single stack must be sealed or unsealed. Mixing sealed and unsealed envelopes in a stack will cause a jam in the moistener.
  • Page 122 4. Push the stack into the feeder until you feel resistance. The image shows how far into the feeder you need to position the stack. The side guide is pulled away to show the edge of the envelopes. Pitney Bowes User Guide...

  • Page 123: Clearing A Tape Error Or Jam

    Follow the on-screen instructions or the steps below to resolve the problem. Out of tape strips If you do not have enough tapes loaded in the tape slot, the following error message appears: "You're out of tape strips" Pitney Bowes User Guide March 2023...
  • Page 124 11 • Feeding and Jamming Add enough tapes and tap Resume to continue. Tape jam The following error message appears, along with on-screen instructions for clearing the jam. "Tape Transport Error" The instructions appear here for your convenience. Pitney Bowes User Guide March 2023...
  • Page 125 3. Turn the jam lever back to the locked position. 4. Replace the tapes in the tape slot on top of the feeder. Make sure the printable side faces to the right (toward the touch screen). Tap Tape to continue. Pitney Bowes User Guide March 2023...

  • Page 126: 12 - Ink

    12 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 127: Checking The Ink Level

    Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. Replacing the ink cartridge Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. Pitney Bowes User Guide March 2023...
  • Page 128 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide March 2023...
  • Page 129 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide March 2023...
  • Page 130 13 - Settings In this section What are presets Adding presets Selecting a preset Renaming a Preset Setting the default preset reset timer Deleting a Preset Advancing the date Adjusting display brightness Using the Toolbar Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions...

  • Page 131: 13 • Settings

    Your device adds a default preset automatically once the installation is complete. You can edit the default preset to suit your own settings. When your SendPro C Auto enters sleep mode or when you switch it off, it also reverts to the default preset.
  • Page 132 Important: You must modify something in the Envelope Printing screen for the Preset star to appear. 2. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. Pitney Bowes User Guide March 2023...

  • Page 133: Selecting A Preset

    Renaming a Preset Rename a preset when you change settings such as an account name or class. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to rename. Pitney Bowes User Guide March 2023...
  • Page 134 13 • Settings 4. Tap Options. 5. Tap Rename Preset. 6. Enter the new preset name. Tap Enter to confirm. 7. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 135: Setting The Default Preset Reset Timer

    Delete a preset when you no longer use this group of settings on your device. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to delete. Pitney Bowes User Guide March 2023...

  • Page 136: Advancing The Date

    Your device automatically advances the printed date on the device stamp (as well as its internally held date) when the device time reaches 5:00 PM. You cannot change this time. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes User Guide March 2023...

  • Page 137: Using The Toolbar

    5. Profile - Lock your device when you have enabled the security PIN. 6. Settings - View or change your device and app settings. This includes changing the screen brightness, setting sound levels, and viewing wireless or wired connection information. Pitney Bowes User Guide March 2023...

  • Page 138: Adjusting The Scale Location Code

    When you move your device to a new address in a different region or install a new scale, you need to check the location code is correct. 1. Tap Settings. 2. Tap Location & Time Zone. 3. Check the location code is correct. 4. Tap Apply to confirm. Pitney Bowes User Guide March 2023...

  • Page 139: Clearing Or Resetting The Number Of Mailpieces Sent

    Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Pitney Bowes User Guide March 2023...

  • Page 140: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 141: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 142 13 • Settings 6. The message "Sending Log Files" appears. Once the upload is complete, the message "Upload Complete" displays. 7. Tap Got It to return to the Home screen. Pitney Bowes User Guide March 2023...

  • Page 143: 14 - Rate Change

    14 - Rate Change In this section Updating postal rates or software...

  • Page 144: Updating Postal Rates Or Software

    Even though your device checks for updates automatically, you can check for rate and software updates at any time. 1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Pitney Bowes User Guide March 2023...
  • Page 145 14 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide March 2023...

  • Page 146: 15 - Maintenance

    15 - Maintenance In this section Cleaning the printhead Cleaning the moistener brush and wick assembly Ordering supplies...

  • Page 147: Cleaning The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide March 2023...
  • Page 148 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes User Guide March 2023...
  • Page 149 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. Pitney Bowes User Guide March 2023...

  • Page 150: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick. Pitney Bowes User Guide March 2023...
  • Page 151 15 • Maintenance 1. Open the feeder cover. 2. Remove the moistener bottle from the machine. Pitney Bowes User Guide March 2023...
  • Page 152 15 • Maintenance 3. Grasp the moistener brush assembly and depress the moistener release button as shown here. The release button is located on the underside of the moistener assembly. Pitney Bowes User Guide March 2023...
  • Page 153 4. While continuing to press the release button, slide the moistener brush assembly straight out toward you. 5. Slowly and carefully pull the moistener tank (located under the moistener bottle) out toward you. This may contain EZ-Seal solution. Pitney Bowes User Guide March 2023...
  • Page 154 15 • Maintenance 6. Separate the shield from the wick. Clean the wick in plain water and rinse thoroughly. Blot excess water from the wick. 7. Replace the wick and shield. Pitney Bowes User Guide March 2023...
  • Page 155 You may need to exert some pressure to remove the brush. 9. Clean the brush by running it under plain water. Blot the excess water from the brush after rinsing it. Replace the brush if you cannot clean it thoroughly. Pitney Bowes User Guide March 2023...
  • Page 156 15 • Maintenance 10. Slide the moistener tank back into the machine, followed by the moistener brush assembly. You should hear the moistener brush assembly click into place. Pitney Bowes User Guide March 2023...
  • Page 157 15 • Maintenance 11. Replace the moistener bottle. 12. Close the feeder cover. Pitney Bowes User Guide March 2023...

  • Page 158: Ordering Supplies

    15 • Maintenance Ordering supplies Visit our supplies website to order supplies for your device. Pitney Bowes User Guide March 2023...
  • Page 159 Finding the Product Code Number (PCN) and serial number 160 Navigating the Home screen Navigating the Envelope Printing app Connections on the back Royal Mail requirements Parts of the SendPro C Auto Parts of a postal frank Postal Security Device Specifications Material specifications...

  • Page 160: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes User Guide March 2023...

  • Page 161: Navigating The Home Screen

    The Envelope Printing app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Envelope Printing app, tap Envelope Printing. Pitney Bowes User Guide March 2023...
  • Page 162 11. Preset - Tap Preset to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. Pitney Bowes User Guide March 2023...

  • Page 163: Connections On The Back

    Postal printing ink and the tape sheets for putting postage on larger items must conform to postal specifications. For best performance, obtain ink cartridges and tape sheets directly from your device supplier. Parts of the SendPro C Auto Familiarize yourself with the parts of your SendPro C Auto. Pitney Bowes User Guide March 2023...

  • Page 164: Parts Of A Postal Frank

    12. Seal or No Seal Lever - Allows you to turn envelope sealing on and off. 13. Tape Feeder - Stores and feeds tape strips for postage printing. Parts of a postal frank The postal frank impression contains components that identify the mailer and the type of mail. Pitney Bowes User Guide March 2023...

  • Page 165: Postal Security Device

    Royal Mail to perform physical inspections, thereby making your device easier and more convenient for you to use. Specifications Review the specifications of your SendPro C Auto including the throughput, ink cartridge yield, and other component details. Power requirements 100-240 VAC, 50/60 Hz, 2.0 A...
  • Page 166 1061 mm L x 610 mm W x 318 mm H With feeder cover in up position: 1061 mm L x 489 mm W x 559 mm H With drop stacker fully extended: 1232 mm L x 489 mm W x 318 mm H Pitney Bowes User Guide March 2023...
  • Page 167 75 °F) These values are for device imprints only and do not include envelope ads. Actual ink yields vary with usage, graphics printed, and environmental conditions. Please also see Ordering ink cartridges. Pitney Bowes User Guide March 2023...
  • Page 168 Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail, and packages. Graphics Up to 20 graphic ads on the device. Pitney Bowes User Guide March 2023...

  • Page 169: Material Specifications

    76.2 mm – This is the height of the inner edge of the side guide Envelope Weight Minimum: 1 g Maximum: 450 g Tape Size Minimum: 44.2 x 100 mm Maximum: 44.7 x 200 mm Pitney Bowes User Guide March 2023...
  • Page 170 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes User Guide March 2023...

  • Page 171: Moving The Sendpro C Auto

    16 • Product Information Moving the SendPro C Auto Move your device safely, whether you are moving it across the room or to a new facility. 1. If you have a scale, remove it from the device. 2. Remove the moistener assembly. Once you have removed and cleaned the assembly, place it in a zip-top bag to prevent any remaining fluid from leaking.
  • Page 172 Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.

  • Page 173: Contacting Pitney Bowes

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.

  • Page 174: Third Party Software

    16 • Product Information Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 175 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide March 2023...
  • Page 176 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide March 2023...
  • Page 177 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63245-gb Rev. B © Pitney Bowes Limited, 2023 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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