Voiding A Shipping Label; Getting A Usps Shipping Label Refund - Pitney Bowes SendPro P Series User Manual

SendPro Shipping Solution

Voiding a shipping label

You can cancel a UPS or FedEx shipping label so that the postage will not be applied to your invoice
from UPS or FedEx.
You can cancel a label immediately after printing it or from the shipping label History screen.
To cancel after printing:
1. On the Carrier screen you will see the message "Label Completed"
2. Click the Void Label link next to the "Label Completed" message.
3. The Void Shipping Label dialog box displays. Read the information and certify that you will not
be using the shipping label by selecting the check box provided.
4. Click Yes to cancel the label.
To cancel the label from the History screen:
1. Select the History button in the Shipping tile on the Home screen.
2. This opens the History screen.
3. Locate the FedEx or UPS label in the list of shipments or using the search box (refer to
search for a shipment in
4. Click the > arrow in the left of the column list, next to the shipment's date to reveal the
shipment's details. You can also open the shipment's details by clicking on the View link in the
Status column.
5. Click on the Void Label button. Read the information and certify that you will not be using the
shipping label by selecting the check box provided.
6. Click Yes to cancel the label.

Getting a USPS shipping label refund

You can request a refund to 30 days from the date on which you first printed a shipping label. When
you request a refund for USPS shipping labels, the postage amount is credited to your postage
balance. The refund process can take up to 20 days because USPS wants see if it can detect your
shipment in its mailstream before crediting your account.
You can request a refund from the shipping label's record on the History screen.
Pitney Bowes User Guide April 2022
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