Returning The Services Gateway; Return Procedure For The Srx110 Services Gateway; Locating The Srx110 Services Gateway Component Serial Number And Agency; Labels - Juniper SRX110 Manual

CHAPTER 23

Returning the Services Gateway

Return Procedure for the SRX110 Services Gateway

Copyright © 2012, Juniper Networks, Inc.
Return Procedure for the SRX110 Services Gateway on page 149

Locating the SRX110 Services Gateway Component Serial Number and Agency

Labels on page 150
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 151
Contacting Customer Support on page 152
Packing the SRX110 Services Gateway and Components for Shipment on page 152
Follow the tasks list provided in
or component to Juniper Networks for repair or replacement:
Table 50: Return Procedure for SRX110 Services Gateway
Step Task
1 Determine the part number and serial
number of the device or component.
2 Obtain a Return Materials Authorization
(RMA) number from JTAC.
3 Pack the SRX110 Services Gateway or
component for shipping.
NOTE: Do not return the device or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html
Table 50 on page 149 to return an SRX110 Services Gateway
For more information, see
"Locating the SRX110 Services
Gateway Component Serial Number
and Agency Labels" on page 150
"Information You Might Need to Supply
to Juniper Networks Technical
Assistance Center" on page 151
"Packing the SRX110 Services Gateway
and Components for Shipment" on
page 152
.
149