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Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.
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General Electrical Safety Guidelines and Warnings ....62 SRX110 Services Gateway Agency Approvals ......63 SRX110 Services Gateway Compliance Statements for EMC Requirements .
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Unpacking the Services Gateway ........81 Unpacking the SRX110 Services Gateway ....... . 81 Verifying Parts Received with the SRX110 Services Gateway .
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Returning the Services Gateway ........149 Return Procedure for the SRX110 Services Gateway ..... . . 149 Locating the SRX110 Services Gateway Component Serial Number and Agency Labels .
® To obtain the most current version of all Juniper Networks technical documentation, see the product documentation page on the Juniper Networks website at http://www.juniper.net/techpubs/ If the information in the latest release notes differs from the information in the documentation, follow the product Release Notes.
7 days a week, 365 days a year. Self-Help Online Tools and Resources For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: Find CSC offerings: http://www.juniper.net/customers/support/...
The Juniper Networks SRX110 Services Gateway offers complete functionality and flexibility for delivering secure and reliable data along with multiple integrated interfaces that support WAN and LAN connectivity. The SRX110 Services Gateway supports interfaces such as 3G USB modem and integrated very-high-bit-rate digital subscriber line version 2 (VDSL2).
On a single line, you type commands that are executed when you press the Enter key. The CLI provides command Help and command completion. For more details on the SRX110 Services Gateway software features and licenses, see the following guides:...
For this, you need to contact Juniper Networks Technical Assistance Center (JTAC). For more details on Junos OS features and licenses for the SRX110 Services Gateway, see the following guides: Junos OS Initial Configuration Guide for Security Devices...
SRX110 Services Gateway Power Supply on page 17 SRX110 Services Gateway Specifications The SRX110 Services Gateway chassis is a rigid sheet metal structure of 1 rack unit (U) height, which houses all the other hardware components. Figure 1 on page 7 shows the SRX110 Services Gateway with 3G and VDSL2 (VDSL/ADSL-POTS).
SRX110 Services Gateway Hardware Figure 2: SRX110 Services Gateway with 3G and VDSL2 (VDSL/ADSL-ISDN) NOTE: SRX110B-VA and SRX110B-VB do not support security features such as unified threat management and intrusion detection and prevention. Table 5 on page 8 provides information on the physical specifications of the SRX110 Services Gateway.
VDSL2 This topic includes the following sections: SRX110 Services Gateway Front Panel View with 3G and Integrated VDSL2 on page 9 SRX110 Services Gateway Back Panel View on page 10 SRX110 Services Gateway Front Panel View with 3G and Integrated VDSL2...
For more information on the front panel components, see the following topics: SRX110 Services Gateway Built-In Interfaces on page 11 SRX110 Services Gateway LEDs on page 13 SRX110 Services Gateway Boot Devices and Dual-Root Partitioning Scheme on page 16 SRX110 Services Gateway Back Panel View Figure 5 on page 10 shows the back panel of the SRX110 Services Gateway.
Chapter 2: Hardware Components and Specifications Table 7: SRX110 Services Gateway Back Panel Components (continued) Number Component Lock Grounding point CompactFlash card Power supply unit Cable tie holder NOTE: If there is any problem with the CompactFlash card, you must return the services gateway for repair or replacement.
SRX110 Services Gateway Hardware Table 8: SRX110 Services Gateway Built-In Hardware Interfaces Interface Specification Description Fast Ethernet The Fast Ethernet ports: The Fast Ethernet ports can be used: Consist of eight fixed ports To provide LAN connectivity Are labeled as port 0/0 to...
3G USB modem. Related SRX110 Services Gateway Specifications on page 7 Documentation SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated VDSL2 on page 9 SRX110 Services Gateway LEDs on page 13 SRX110 Services Gateway LEDs...
SRX110 Services Gateway Hardware Table 9: SRX110 Services Gateway Front Panel Components LEDs Component Description Usage Alarm LED The Alarm LED has the following indicator colors: The Alarm LED can be used to gather information on Red and steadily on indicates a critical alarm.
Figure 7 on page 15 shows the device Ethernet port LEDs. Figure 7: SRX110 Services Gateway Ethernet Port LEDs Table 10 on page 15 describes the built-in Ethernet port LEDs. Table 10: SRX110 Services Gateway Built-In Ethernet Port LEDs Number Function Color State Description...
Junos OS image in the other root partition and remain fully functional. When the SRX110 Services Gateway powers up, it tries to boot Junos OS from the default storage medium. If the device fails to boot from the default storage medium, it tries to boot from the alternate storage medium.
SRX110 Services Gateway Specifications on page 7 SRX110 Services Gateway Power Supply The power supply for the SRX110 Services Gateway is external. You must use the power supply adapter provided by Juniper Networks to provide power to the services gateway.
SRX110 Services Gateway 3G USB Modem Key Features on page 21 SRX110 Services Gateway 3G-WAN USB Port Physical Specifications on page 22 Configuring the 3G USB Modem on the SRX110 Services Gateway on page 22 SRX110 Services Gateway 3G USB Modem Overview...
SRX110 Services Gateway Hardware Table 11: Wireless USB Modems Supported by the SRX110 Services Gateway (continued) Wireless USB Modem Release Supported Sierra Wireless AirCard 319U. Not available from Junos OS Release 11.2 R3 and later. Juniper Networks. Using the SRX110 Services Gateway 3G USB Modem...
Documentation VDSL2 on page 9 Installing a 3G USB Modem in the SRX110 Services Gateway USB Port on page 97 SRX110 Services Gateway 3G-WAN USB Port Physical Specifications on page 22 Configuring the 3G USB Modem on the SRX110 Services Gateway on page 22...
SRX110 Services Gateway 3G USB Modem Overview on page 19 Documentation Installing a 3G USB Modem in the SRX110 Services Gateway USB Port on page 97 SRX110 Services Gateway 3G-WAN USB Port Physical Specifications on page 22 SRX110 Services Gateway 3G-WAN USB Port Physical Specifications...
SRX110 Services Gateway Integrated VDSL2 Interface Supported Profiles on page 26 SRX110 Services Gateway Integrated VDSL2 Interface LEDs on page 27 Configuring the Integrated VDSL2 Interface on the SRX110 Services Gateway on page 28 SRX110 Services Gateway Integrated VDSL2 Interface Overview Very-high-bit-rate digital subscriber line (VDSL) technology is part of the xDSL family of modem technologies.
SRX110 Services Gateway Hardware Configuring the Integrated VDSL2 Interface on the SRX110 Services Gateway on page 28 SRX110 Services Gateway Integrated VDSL2 Interface Key Features The following features are supported on integrated VDSL2: ADSL/ADSL2/ADSL2+ backward compatibility with POTS supporting Annex-A (Annex-M) and ISDN supporting Annex-B Packet Mode Transfer (PTM) or Ethernet in the First Mile (EFM) (802.3ah)
SRX110 Services Gateway Hardware Configuring the Integrated VDSL2 Interface on the SRX110 Services Gateway To use J-Web to perform basic configuration for the integrated VDSL2 interface and to configure network interfaces for the services gateway: In J-Web, select Configure>Interfaces. The Interfaces page appears and lists the network interfaces present on the services gateway, along with configuration information (if configured).
Preparing the Site for Installation Site Preparation Checklist for the SRX110 Services Gateway on page 35 General Site Guidelines for Installing the SRX110 Services Gateway on page 38 SRX110 Services Gateway Cabinet Requirements on page 38 SRX110 Services Gateway Rack Requirements on page 39...
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SRX110 Services Gateway Specifications on page 7 Documentation Installation Overview for the SRX110 Services Gateway on page 77 General Site Guidelines for Installing the SRX110 Services Gateway on page 38 SRX110 Services Gateway Cabinet Requirements on page 38 SRX110 Services Gateway Rack Requirements on page 39...
Related SRX110 Services Gateway Specifications on page 7 Documentation SRX110 Services Gateway General Safety Guidelines and Warnings on page 45 Site Preparation Checklist for the SRX110 Services Gateway on page 35 SRX110 Services Gateway Rack Requirements on page 39 SRX110 Services Gateway Cabinet Requirements on page 38...
A cabinet larger than the minimum required size provides better airflow and reduces the chance of overheating. Related General Site Guidelines for Installing the SRX110 Services Gateway on page 38 Documentation Site Preparation Checklist for the SRX110 Services Gateway on page 35...
For maximum stability, also secure the rack to ceiling brackets. Related General Site Guidelines for Installing the SRX110 Services Gateway on page 38 Documentation Site Preparation Checklist for the SRX110 Services Gateway on page 35...
Related SRX110 Services Gateway Description on page 3 Documentation General Site Guidelines for Installing the SRX110 Services Gateway on page 38 Site Preparation Checklist for the SRX110 Services Gateway on page 35 SRX110 Services Gateway Cabinet Requirements on page 38...
SRX110 Services Gateway Fire Safety Requirements on page 49 SRX110 Services Gateway Installation Safety Guidelines and Warnings on page 50 SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings on page 54 SRX110 Services Gateway Maintenance and Operational Safety Guidelines and...
SRX110 Services Gateway Fire Safety Requirements on page 49 SRX110 Services Gateway Installation Safety Guidelines and Warnings on page 50 SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings on page 54 SRX110 Services Gateway Electrical Safety Guidelines and Warnings on page 62...
To keep warranties effective, do not use a dry chemical fire extinguisher to control a fire at or near a Juniper Networks services gateway. If a dry chemical fire extinguisher is used, the unit is no longer eligible for coverage under a service agreement.
SRX110 Services Gateway Hardware SRX110 Services Gateway Installation Safety Guidelines and Warnings Installation Instructions Warning WARNING: Read the installation instructions before you connect the services gateway to a power source. Waarschuwing Raadpleeg de installatie-aanwijzingen voordat u het systeem met de voeding verbindt.
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Les directives ci-dessous sont destinées à assurer la protection du personnel: Le rack sur lequel est monté le Juniper Networks services gateway doit être fixé à la structure du bâtiment. Si cette unité constitue la seule unité montée en casier, elle doit être placée dans le bas.
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Le seguenti direttive vengono fornite per garantire la sicurezza personale: Il Juniper Networks services gateway deve essere installato in un telaio, il quale deve essere fissato alla struttura dell'edificio. Questa unità deve venire montata sul fondo del supporto, se si tratta dell'unica unità...
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Para garantizar su seguridad, proceda según las siguientes instrucciones: El Juniper Networks services gateway debe instalarse en un bastidor fijado a la estructura del edificio. Colocar el equipo en la parte inferior del bastidor, cuando sea la única unidad en el mismo.
SRX110 Services Gateway Fire Safety Requirements on page 49 Documentation SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings on page 54 SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings General Laser Safety Guidelines on page 54...
öppningar. Related SRX110 Services Gateway Installation Safety Guidelines and Warnings on page 50 Documentation SRX110 Services Gateway Maintenance and Operational Safety Guidelines and Warnings...
C). To prevent airflow restriction, allow at least 6 in. (15.2 cm) of clearance around the ventilation openings. Waarschuwing Om te voorkomen dat welke services gateway van de Juniper Networks services gateway dan ook oververhit raakt, dient u deze niet te bedienen op een plaats waar de maximale aanbevolen ο...
15,2 cm à volta das aberturas de ventilação. ¡Atención! Para impedir que un encaminador de la serie Juniper Networks services gateway se recaliente, no lo haga funcionar en un área en la que se ο...
Related SRX110 Services Gateway Electrical Safety Guidelines and Warnings on page 62 Documentation SRX110 Services Gateway Laser and LED Safety Guidelines and Warnings on page 54 SRX110 Services Gateway Electrical Safety Guidelines and Warnings This topic includes the following sections:...
Related SRX110 Services Gateway Power Specifications and Requirements on page 68 Documentation SRX110 Services Gateway Maintenance and Operational Safety Guidelines and Warnings...
EN-61000-3-2 (2006) +A2 (2009) Power Line Harmonics EN-61000-3-3 (2008) Power Line Voltage Fluctuations Related SRX110 Services Gateway Electrical Safety Guidelines and Warnings on page 62 Documentation SRX110 Services Gateway Compliance Statements for EMC Requirements on page 64 SRX110 Services Gateway Compliance Statements for Environmental Requirements...
CHAPTER 8 Power Guidelines, Requirements, and Specifications SRX110 Services Gateway Site Electrical Wiring Guidelines on page 67 SRX110 Services Gateway Power Specifications and Requirements on page 68 SRX110 Services Gateway Grounding Specifications on page 69 SRX110 Services Gateway Site Electrical Wiring Guidelines...
SRX110 Services Gateway Power Specifications and Requirements on page 68 SRX110 Services Gateway Power Specifications and Requirements The AC power system electrical specifications for the SRX110 Services Gateway are listed Table 22 on page Table 22: Power Supply Electrical Specifications for the SRX110 Services...
Interface Cable Specifications and Connector Pinouts Interface Cable and Wire Specifications for the SRX110 Services Gateway on page 71 RJ-45 Connector Pinouts for the SRX110 Services Gateway Ethernet Port on page 72 RJ-45 Connector Pinouts for the SRX110 Services Gateway Console Port on page 73...
SRX110 Services Gateway Hardware SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated VDSL2 on page 9 RJ-45 Connector Pinouts for the SRX110 Services Gateway Ethernet Port Figure 11 on page 72 shows the RJ-45 cable connector pinouts for Ethernet ports.
BI_DD+ BI_DD- Related Interface Cable and Wire Specifications for the SRX110 Services Gateway on page 71 Documentation RJ-45 Connector Pinouts for the SRX110 Services Gateway Console Port on page 73 SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated...
Related Connecting and Organizing the SRX110 Services Gateway Interface Cables on page 102 Documentation Interface Cable and Wire Specifications for the SRX110 Services Gateway on page 71 RJ-11 Connector Pinouts for the SRX110 Services Gateway Table 28 on page 74 describes the RJ-11 connector pinouts for the VDSL2 port.
CHAPTER 10 Installation Overview Installation Overview for the SRX110 Services Gateway on page 77 Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway on page 78 Installation Overview for the SRX110 Services Gateway After you prepare your installation site, you are ready to unpack and install the services gateway.
Related Unpacking the SRX110 Services Gateway on page 81 Documentation General Site Guidelines for Installing the SRX110 Services Gateway on page 38 Preparing the SRX110 Services Gateway for Rack-Mount, Desk-Mount, and Wall-Mount Installation Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway...
Verifying Parts Received with the SRX110 Services Gateway on page 81 Unpacking the SRX110 Services Gateway The SRX110 Services Gateway is shipped in a cardboard carton. The carton also contains an accessory box and the SRX110 Services Gateway Quick Start.
SRX110 Services Gateway must be ordered separately. Contact your Juniper Networks customer service representative for more information. Related Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway Documentation on page 78 Unpacking the SRX110 Services Gateway on page 81...
Preparing the SRX110 Services Gateway for Desk-Mount Installation on page 86 Preparing the SRX110 Services Gateway for Wall-Mount Installation on page 87 Preparing the SRX110 Services Gateway for Rack-Mount Installation You can mount an SRX110 Services Gateway on 4-post (telco) racks, enclosed cabinets, and open-frame racks. NOTE: The SRX110 Services Gateway cannot be center-mounted in a rack.
The rack-mounting kit is not shipped with the device and must be ordered separately. Related Site Preparation Checklist for the SRX110 Services Gateway on page 35 Documentation Unpacking the SRX110 Services Gateway on page 81 Clearance Requirements for Airflow and Hardware Maintenance of the SRX110 Services...
Preparing the SRX110 Services Gateway for Wall-Mount Installation on page 87 Preparing the SRX110 Services Gateway for Wall-Mount Installation You can mount an SRX110 Services Gateway on a wall. The four rubber feet attached to the chassis provide stability. Table 35 on page 87 provides the list of tasks you need to perform before installing the device.
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The wall-mounting kit is not shipped with the device and must be ordered separately. Related Site Preparation Checklist for the SRX110 Services Gateway on page 35 Documentation Unpacking the SRX110 Services Gateway on page 81 Clearance Requirements for Airflow and Hardware Maintenance of the SRX110 Services...
Installing the SRX110 Services Gateway on a Desk on page 93 Installing the SRX110 Services Gateway on a Wall on page 95 Installing a 3G USB Modem in the SRX110 Services Gateway USB Port on page 97 SRX110 Services Gateway Safety Requirements, Warnings, and Guidelines...
Position a mounting bracket on each side of the chassis as shown in Figure 13 on page Figure 13: SRX110 Services Gateway Installation in a Rack — Positioning Mounting Brackets Table 36 on page 90 lists the parts used for installing the device on the rack. The...
Chapter 13: Installing the Services Gateway Figure 14: SRX110 Services Gateway Rack Installation — Securing Mounting Brackets and Power Supply Adapter Tray Place the power supply adapter in the tray as shown in Figure 15 on page Figure 15: SRX110 Services Gateway Rack Installation — Positioning Power Supply Adapter Tray Have one person grasp the sides of the device, lift it, and position it in the rack.
Adjusting the Power Supply Adapter Tray for the SRX110 Services Gateway for Rack-Mount Installation This topic provides details on the power supply adapter for the SRX110 Services Gateway and the procedure for adjusting the power supply adapter tray to hold the power supply adapter.
Follow these guidelines when installing the device on a desk: You can install the SRX110 Services Gateway on a desk, table, or other level surface. The device is shipped with the rubber feet attached. The rubber feet are necessary to stabilize the device on the desk.
Make sure that the rubber feet are attached to the chassis. Place the device on a desk with the Juniper Networks logo facing up. The logo is embossed on the top cover. To install the device in a vertical position: Place the device on a flat and level surface, with the Juniper Networks logo facing up.
Services Gateway on a Desk Related SRX110 Services Gateway Installation Safety Guidelines and Warnings on page 50 Documentation Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway on page 78 Preparing the SRX110 Services Gateway for Rack-Mount, Desk-Mount, and Wall-Mount Installation...
SRX110 Services Gateway Hardware To install the device on a wall: Place the device on a flat, level surface, with the Juniper Networks logo facing up. The logo is embossed on the top cover. Ensure that the rubber feet are attached to the bottom of the chassis.
Lock the USB modem protection cover. Installing a 3G USB Modem on the Rear Side of the SRX110 Services Gateway To install the 3G USB modem on the rear side of the SRX110 Services Gateway: Before you begin, ensure that the device is powered off.
Connecting, Grounding, and Powering On the SRX110 Services Gateway Connecting the SRX110 Services Gateway to the Power Supply on page 101 Connecting and Organizing the SRX110 Services Gateway Interface Cables on page 102 Grounding the SRX110 Services Gateway on page 103...
Related Required Tools and Parts for Installing and Maintaining the SRX110 Services Gateway Documentation on page 78 Grounding the SRX110 Services Gateway on page 103...
Connecting the SRX110 Services Gateway to the Power Supply on page 101 Documentation Grounding the SRX110 Services Gateway on page 103 Interface Cable and Wire Specifications for the SRX110 Services Gateway on page 71 General Site Guidelines for Installing the SRX110 Services Gateway on page 38 Grounding the SRX110 Services Gateway...
The device should be permanently connected to ground during normal operation. Related Connecting the SRX110 Services Gateway to the Power Supply on page 101 Documentation Connecting and Organizing the SRX110 Services Gateway Interface Cables on page 102 SRX110 Services Gateway Grounding Specifications on page 69...
Connecting the SRX110 Services Gateway to the Power Supply on page 101 Grounding the SRX110 Services Gateway on page 103 Using the Reset Config Button on the SRX110 Services Gateway on page 145 SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated...
Chapter 14: Connecting, Grounding, and Powering On the SRX110 Services Gateway SRX110 Services Gateway Front Panel and Back Panel Views with 3G and Integrated VDSL2 on page 9 SRX110 Services Gateway LEDs on page 13 Resetting the SRX110 Services Gateway The Reset Config button on the front panel of the services gateway can be used to remove the current configuration and reset the device to the default (factory) configuration.
Connecting the Modem to the Console Port on the SRX110 Services Gateway on page 118 Connecting to the CLI at the User End for the SRX110 Services Gateway on page 118 Connecting the SRX110 Services Gateway to the J-Web Interface If you plan to use the J-Web interface to configure the SRX110 Services Gateway, you must connect through one of the built-in Ethernet management ports.
SRX110 Services Gateway Hardware Figure 28: Connecting to the Ethernet Port on an SRX110 Services Gateway To connect to the Ethernet port: From the management device that you use to access the J-Web interface (such as a PC or a laptop), verify that the address of the port you connect to is set to one of the...
SRX110 Services Gateway Secure Web Access Overview on page 131 Connecting the Services Gateway to the CLI Locally If you plan to use the command-line interface (CLI) to configure the SRX110 Services Gateway, you must connect through the Console port, as shown in Figure 29 on page 115.
Chapter 16: Establishing Basic Connectivity SRX110 Services Gateway Secure Web Access Overview on page 131 Connecting the Modem at the SRX110 Services Gateway End NOTE: These instructions use Hayes-compatible modem commands to configure the modem. If your modem is not Hayes-compatible, refer to the documentation for your modem and enter the equivalent modem commands.
Connecting the Modem to the Console Port on the SRX110 Services Gateway on page 118 Documentation Connecting to the CLI at the User End for the SRX110 Services Gateway on page 118 SRX110 Services Gateway Software Configuration Overview on page 121...
CHAPTER 17 Configuring Basic Settings SRX110 Services Gateway Software Configuration Overview on page 121 Performing Initial Software Configuration on the SRX110 Services Gateway Using the CLI on page 123 Performing Initial Software Configuration on the SRX110 Services Gateway Using the...
If the device is operating in a Common Criteria environment, see the Secure Configuration Guide for Common Criteria and JUNOS-FIPS. Related Connecting the SRX110 Services Gateway to the J-Web Interface on page 113 Documentation Connecting the Services Gateway to the CLI Locally on page 115...
SRX110 Services Gateway Secure Web Access Overview on page 131 Documentation SRX110 Services Gateway Software Configuration Overview on page 121 Performing Initial Software Configuration on the SRX110 Services Gateway Using the J-Web Interface on page 126 Performing Initial Software Configuration on the SRX110 Services Gateway Using the...
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For more instructions on managing users and operations, monitoring network performance, upgrading software, and diagnosing common problems on an SRX110 Series Services Gateway, see the following guides: Junos OS Initial Configuration Guide for Security Devices...
CHAPTER 20 Monitoring Hardware Components Monitoring the SRX110 Services Gateway Chassis Using the CLI on page 139 Monitoring the SRX110 Services Gateway Components Using LEDs on page 140 Monitoring the SRX110 Services Gateway Using Chassis Alarm Conditions on page 142...
> No alarms currently active Related Monitoring the SRX110 Services Gateway Using Chassis Alarm Conditions on page 142 Documentation Monitoring the SRX110 Services Gateway Components Using LEDs on page 140 Monitoring the SRX110 Services Gateway Power System on page 144...
System” on page 144. Related Monitoring the SRX110 Services Gateway Using Chassis Alarm Conditions on page 142 Documentation Monitoring the SRX110 Services Gateway Chassis Using the CLI on page 139 Monitoring the SRX110 Services Gateway Power System on page 144...
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Monitoring the SRX110 Services Gateway Power System on page 144 Using the Reset Config Button on the SRX110 Services Gateway on page 145 Changing the Reset Config Button Behavior on the SRX110 Services Gateway on page 146 Juniper Networks Technical Assistance Center on page 147...
Monitoring the SRX110 Services Gateway Using Chassis Alarm Conditions on page 142 Using the Reset Config Button on the SRX110 Services Gateway on page 145 Changing the Reset Config Button Behavior on the SRX110 Services Gateway on page 146 Juniper Networks Technical Assistance Center on page 147...
Resetting the Configuration File Using the Reset Config Button on the SRX110 Services Gateway on page 145 Changing the Reset Config Button Behavior on the SRX110 Services Gateway on page 146 Using the Reset Config Button on the SRX110 Services Gateway...
SRX110 Services Gateway Hardware Related Changing the Reset Config Button Behavior on the SRX110 Services Gateway on page 146 Documentation Monitoring the SRX110 Services Gateway Components Using LEDs on page 140 Monitoring the SRX110 Services Gateway Chassis Using the CLI on page 139...
CHAPTER 22 Juniper Networks Technical Assistance Center Juniper Networks Technical Assistance Center on page 147 Juniper Networks Technical Assistance Center If you need assistance while troubleshooting a services gateway, open a support case using the Case Manager link at , or call 1-888-314-JTAC http://www.juniper.net/support/...
Information You Might Need to Supply to Juniper Networks Technical Assistance Center on page 151 Contacting Customer Support on page 152 Packing the SRX110 Services Gateway and Components for Shipment on page 152 Return Procedure for the SRX110 Services Gateway Follow the tasks list provided in...
Locating the SRX110 Services Gateway Component Serial Number and Agency Labels This topic includes the following sections: Listing the SRX110 Services Gateway and Component Details with the CLI on page 150 SRX110 Services Gateway Chassis Serial Number and Agency Labels on page 151...
Most components also have a serial number ID label attached to the component body. SRX110 Services Gateway Chassis Serial Number and Agency Labels The SRX110 Services Gateway has a serial number ID label and an agency label located on the bottom of the chassis as shown in Figure 30 on page 151.
Contacting Customer Support Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC). You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods: On the Web: Using the Case Manager link at http://www.juniper.net/support/...
To pack the services gateway for shipment: Retrieve the shipping carton and packing materials in which the device was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect the strap to the ESD point on the chassis or to an outside ESD point if the device is disconnected from earth ground.