Page 1 Color Laser MFP ProXpress C406x series SL-C4060FX / SL-C4062FX (Ver 1.01) SERVICE MANUAL Color Laser MFP Contents 1. Precautions 2. Product specification and description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.
Page 2: Table Of Contents
LSU (Laser Scanner Unit)................2 − 21 2.2.4.6. Toner Cartridge..................... 2 − 22 2.2.4.7. Scanner System .................... 2 − 23 2.2.5. Hardware configuration ....................2 − 27 2.2.5.1. Main board ....................2 − 29 2.2.5.2. OPE......................2 − 32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 3 3.3.10. Middle Cover ......................3 − 18 3.3.11. LSU.......................... 3 − 20 3.3.12. Fuser Fan........................3 − 21 3.3.13. Exit Unit........................3 − 22 3.3.14. DRIVE-T1 ......................... 3 − 23 3.3.15. Fuser Drive Unit ......................3 − 24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 4 Useful management tools ......................4 − 17 4.5.1. SyncThru™ Web Service ....................4 − 17 4.5.2. Samsung Easy Printer Manager ..................4 − 21 4.6. Service Mode (Tech Mode)......................4 − 23 4.6.1. Entering the Service Mode .................... 4 − 23 4.6.2.
Page 5 Connection Diagram 2 ........................5 − 3 5.4. Harness Connection Table ......................5 − 4 Reference Information..........................6 − 1 6.1. Tool for Troubleshooting ......................6 − 1 6.2. Glossary...........................6 − 2 6.3. Document Revision List......................6 − 8 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 6: Precautions
High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
Page 7: Caution For Safety
Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.
Page 8: Handling Precautions
1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.
Page 9: Disregarding This Warning May Cause Bodily Injury
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 10: Esd Precautions
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 11: Product Specification And Description
* Declared Yield Value in accordance with ISO/IEC 19798 * Ships with initial toner cartridges yield 2,500 pages 8) Automatic Document Feeder Type • C4060FX : DSDF (A4) [ SL-C4062FX ] • C4062FX : DSDF (Legal) Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 12: Specifications
Set with Supplies : 30.3 Kg • Max. Monthly Duty Cycle 80,000 pages Recommended Monthly Print Volume 2,000~15,000 pages Security SSL/TLS, IPv6, IPSec, SNMPv3, IEEE 802.1x, Kerberos, SMB, LDAP, Protocol&Port Management, IP/MAC Filtering, Audit Log, Access Control Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 13 TCP/IPv4, IPv6, DHCP, BOOTP, AutoIP, DNS, DDNS, WINS, Standard TCP/IP, LPR/LPD, IPP, ThinPrint, Google Cloud Print, AirPrint, WSD print, FTP print, HTTP, SNMP (v1/2c/3), Telnet, SLP, Bonjour, UPnP (SSDP), WSD Discovery, SMTP, FTP, LDAP, SMB, Kerberos Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 14: Print Specification
Secure Print, Stored Print, Booklet Print, N-up, Cover Page Print, Barcode Print, Eco Print, Skip Blank pages, Poster Print, Watermark, Tray Priority Settings, Auto Tray Switching, Tray Protection, Direct Print from USB, Secure PDF Print Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 15: Scan Specification
• C4060FX : Max. 216 x 356 mm C4062FX : Max. 216 x 356 mm • Platen • C4060FX : Max. 216 x 297 mm • C4062FX : Max. 216 x 356 mm • Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 16: Copy Specification
ID Copy, N-Up, Auto Fit, Book Copy, Booklet, Poster Copy, Image Repeat, Overlay, Image Shift, Covers, Color Shift, Negative Image, Saturation, Under Color Removal, Fine Density, Watermark, Stamp, Edge Erase, Background Density, Background Image, Background Adjustment, Mirror Image, Copy to Edge, Program Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 17: Fax Specification
Compression Method MH, MR, MMR, JBIG Auto Dial Fax Feature Speed Dial, Group Dial, ECM, Caller ID, Auto Redial, On Hook Dial, Delay Send, Multi Send, Job Build, Secure Reception, Forwarding to Fax/Email/SMB/FTP, etc. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 18: Paper Handling Specification
("8.27 x 11") - 216 x 356 mm (8.5" x 14")] Media types : Plain Paper / Thin Paper / Thick Paper / Recycled / Bond • Media weight : 60 – 120 g/m² • Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 19: Software And Solution
Windows Universal Scan Driver Windows / Mac Apple AirPrint, Mopria-certified, Google Cloud Print, Mobile Printing Samsung Cloud Print, PrinterOn Cloud Print, Samsung Mobile Print, Samsung Print Plugin Device Management Fleet Admin Pro Billing & Supply CounThru Enterprise / CounThru Pro...
Page 20: Supplies
When purchasing new toner cartridges or other supplies, these must be purchased in the same country as the machine you are using. Otherwise, new toner cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions. 2-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 21: Maintenance Parts
DSDF separation roller JC82-00380A Approx. 100,000 pages For C4062FX (A/S ASSY-SEPARATE ROLLER) NOTE DSDF for C4060FX has not the maintenance part. Because the DSDF rollers yield of the C4060FX is same with engine. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-11...
Page 22 2. Product specification and description 2.1.2.10. Option Item Model Name Remark Second Cassette Feeder (SCF) SL-SCF3001/SEE 550 sheets @ 75 g/m² Stand SL-DSK003S/SEE Wireless LAN/NFC Kit SL-NWE001X/SEE Wireless LAN/NFC/BLE Kit SL-NWE002X/SEE Memory Upgrade Kit SL-MEM0020/SEE 2-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 23: System Overview
Dual Scan Document Feeder (DSDF) width guide Dual Scan Document Feeder (DSDF) stacker Dual Scan Document Feeder (DSDF) output tray Control panel USB memory port Control board cover Front cover Optional tray * Stand ** Tray 1 Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-13...
Page 24 * Install the optional tray if it is necessary. ** Optional device. *** Press the unlock button to adjust the angle of the control panel. This feature is not support on the C4062 series. 2-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 25: Rear View
2. Product specification and description 2.2.2. Rear View Rear cover handle Rear cover Waster toner container Power receptacle USB memory port USB port Network port Telephone line socket (LINE) Extension telephone socket (EXT.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-15...
Page 26: Paper Path
2. Product specification and description 2.2.3. Paper Path The following diagram displays the path that the paper follows during the printing process. 2-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 27: System Layout
Pick up unit, Fuser unit, Cassette. The hardware parts consists of the main board, SMPS, HVPS board, OPE, PC interface. Exit Unit Toner Cartridge Fuser Unit ITB Unit T2 (Second transfer) roller MP Unit Registration(Regi.) roller Cassette Pickup/Forward/Separation roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-17...
Page 28: Feeding Section
3) MP (Multi-Purpose) Tray The MP (multi-purpose) tray can hold special sizes and types of print material, such as postcards, labels, and envelopes. It is useful for single page printing on letterhead or colored paper. 2-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 29: Transfer Roller
The transfer roller unit is attached to the rear cover. The transfer roller helps to carry the toner off the ITB to the paper. 2.2.4.3. Drive Unit This machine has various drive units. Each drive unit controls the operation for fuser, toner cartridge, pick up, regi roller by using motor and gear train. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-19...
Page 31: Lsu (Laser Scanner Unit)
In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-21...
Page 32: Toner Cartridge
OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM 2-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 33: Scanner System
The following shows the construction and purpose of the scanning system : 1) Guide Document The guide document aligns the original when scanning or copying from DSDF unit. This supports LGL, LTR, A4, A5, A6 size papers. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-23...
Page 34 This machine uses the reverse roller system for the paper separation of the document feeder. The features of this system are the high yield, high reliability, lower noise in comparison to the pad system. 2-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 35 Lens Array, the CIS sensor detects this and it is converted to color or mono electrical signal. The converted signal is used to scan image or print through image process. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-25...
Page 36 5) Scan Drive Unit The scan drive unit consists of a step motor, retardation gear, and gear-belt. The CIS unit is moved by the gear-belt. The document image is scanned by the CIS movement. 2-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 37: Hardware Configuration
The video controller receives print data from the host through network or USB Port. It takes this information and generates printable video bitmap data. The main board is adopted 1.5GHz Quad Core CPU that is integrated with engine and video controller. It has 3GB (Max. 5GB) DDR3 memory. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-27...
Page 38: Circuit Board Locations
2. Product specification and description Circuit board locations The following diagrams show the locations of the printer circuit boards: 2-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 40 Scan step motor connector SMPS Power connector DSDF engine I/F connector Deve BLDC Motor connector MSOK connector Drive BLDC Motor connector DIMM Memory connector (optional) • Information Part Code : ▪ SL-C4060FX/SEE : JC92–02795D 2-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 42: Ope
The OPE Unit is an IR TSP type consisting of infrared red LED, light guide, and 7 inch LCD touch panel. The IR type is used to interface with users through the touch screen. [OPE controller diagram] 2-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 43 [OPE MAIN PBA] • Information Part Code : JC92-02955A Part Name : PBA-OPE • Connection Function Connection 7” LCD Interface Connect to 7” LCD Main Interface Connect to Main PBA (Thru OPE Sub PBA) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-33...
Page 44: Smps Board
DC +24V : 201.6W ▪ FDB : 1100W Ceramic heater • Information 110V 220V Part Code JC44-00247A JC44-00248A PBA Name SMPS-V1 SMPS-V2 • Connection INPUT_AC OUTPUT_AC(to Fuser) OUTPUT_DC(to Main PBA) Control Signal (from Main PBA) 2-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 45 Power Ground +24V2 +24V Power Power Ground +24V3 +24V Power Signal Connector2 (CON4) PIN ASSIGN PIN Name Description Ground 24V_ON/OFF 24V ON/OFF Relay on Fuser Relay 24VS Photo Triac Bias Fuser on Fuser on Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-35...
Page 46: Hvps Board
Rear cover open Switch THV1 YMCK Ambient, Humidity THV2 Crum C,K Main-HVPS I/F #2 Crum Y,M Main-HVPS I/F #1 Paper Regi • Information Part Code : JC44-00244A / JC44-00243A PBA Name : HVPS 2-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 47: Fax Board
2.2.5.5. Fax Board Fax controller (FCON) controls the fax sending and receiving. • Information Part Code : JC92–02552C PBA Name : PBA LIU • Connection Interface Connector to Main Board Interface Connector to Speaker Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-37...
Page 48: Ope Joint Board
2.2.5.6. OPE Joint Board The OPE Joint Board is the relay board between OPE and Main board. • Information Part Code : JC92-02954A PBA Name : PBA SUB • Connection OPE Connector Main Connector 2-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 49: Electrical Parts Location
Main board Fuser Cam detection Photo interrupter (Binfull sensor) Main board Binfull detection Photo interrupter (Exit sensor) Main board Exit paper detection Switch Rear Cover (Cover Rear Open sensor) HVPS board Cover open detection Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-39...
Page 50 Main board Paper empty detection Thermistor sensor (Temp sensor) Main board Inner temperature detection Humidity sensor (Temp, humidity sensor) HVPS board Outside temperature and humidity detection PBA Waste sensor HVPS board WTB Full detection 2-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 51 DEVE driving control BLDC MOTOR Color toner cartridges driving Clutch-Electric Duplex driving control STEP MOTOR Fuser and Exit driving FAN TYPE-1 CPU cooling STEP MOTOR Feed unit driving STEP MOTOR T1 Engage driving Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-41...
Page 52: Engine Firmware Control Algorithm
Humidity Sensor in the device senses a change in the environment. The current to the Transfer Roller is changed using an AD converter on the HVPS. The voltage value for impressing to the transfer roller is decided by the changed value. 2-42 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 53: Fusing
Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job resumes. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-43...
Page 54: Software Descriptions
1) The Application (Emulation) interprets and translates data received from the Host to a printing language to complete the users job. 2) The Kernel controls and manages the whole procedure including Control flow and the Printing Job before transferring it to the Engine for printing. 2-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 55: Data And Control Flow
3) The Application Layer containing the Emulation portion interprets the data from the selected emulation [PCL, PS], and transfers the data to the Kernel Layer. 4) The Engine prints the rendered bit-map data to paper with required size and type by Kernel. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-45...
Page 56: Disassembly And Reassembly
3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number and product name are correct. Also make sure any voltage, current, or temperature ratings are correct. Failure to do so could result in damage to the machine, circuit overload, fire, or electric shock.
Page 57: Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 58: Replacing The Maintenance Parts
1. Open the front cover. Pull out the guide-cartridge. And 3. Remove the cassette. then, remove all toner cartridges. 4. Remove the harness cover after removing 1 screw. 2. Remove the guide-cartridge by releasing the right hook. 5. Disconnect the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 59 6. Open the front cover. Pick out the connector that is 8. Open the rear cover. And then, remove 2 screws. unplugged in step 5. 7. Remove 2 screws. 9. Remove the waste toner container. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 60 10. Release the left cover by pulling it to the direction of 12. Pull and release the bracket. arrow. 13. Pull up both sides of the ITB Unit slightly. 11. Remove 3 screws. 14. Pull out the ITB Unit while holding its handles. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 61 : 1) Enter SVC mode. 2) Select the menu. (Information > Supply Status > Field Replacement Unit > Transfer > Transfer Unit) 3) Push “Reset” button to reset the current count to 0 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 62: Fuser Unit
2. Remove 5 screws. And then, remove the harness cover located in the left side. 2) Select the menu. (Information > Supply Status > Field Replacement Unit > Fuser) 3) Push “Reset” button to reset the current count to 0 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 63: Transfer(T2) Roller Assy
: 1) Enter SVC mode. 2) Select the menu. (Information > Supply Status > Field Replacement Unit > Transfer > T2 Roller) 3) Push “Reset” button to reset the current count to 0 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 64: Pick Up_Forward_Separation Roller
7. After reassembling the new rollers, reset the count as followings : 1) Enter SVC mode. 2) Select the menu. (Information > Supply Status > Field Replacement Unit > Roller) 3) Push “Reset” button to reset the current count to 0 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 65: Replacing The Main Svc Parts
3.3.1. Left and Right cover 1. Open the rear cover. 3. Open the front cover. And then, remove 4 screws. 4. Pull and release the right and left cover. 2. Remove 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-10...
Page 66: Hvps Board
2. Remove 6 screws. Unplug all harness connecting the board. And release the HVPS_1 board. 3.3.3. Outer Temperature Sensor 1. Remove the left cover. (Refer to 3.3.1) 2. Remove 1 screw. Unplug the harness. And then, remove the outer temperature sensor. 3-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 67: Main Board
Be careful not to damage the connector when disconnecting the harness. 3.3.5. SMPS Fan 1. Remove the right cover. (Refer to 3.3.1) 2. Unplug the fan connector. 3. Release the hook. And then, remove the SMPS fan. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-12...
Page 68: Smps Board
1. Remove the right cover. (Refer to 3.3.1) 3. Unplug all connectors on SMPS board. Remove 3 screws. And then, remove the SMPS board. 2. Remove the SMPS board cover after removing 3 screws. 3-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 69: Ope Unit
3. Remove 1 screw-hole cap and 1 screw. 6. Remove 2 screws and unplug the harness. 7. Push the OPE Unit to the left and release it. 4. Remove 1 screw-hole cap and 1 screw. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-14...
Page 70: Scanner Unit (C4060)
2 screws. 5. Remove 2 screws from the rear side. 6. Remove 2 screw-hole caps and 2 screws from the right side. 3. Unplug the harness connecting the scanner from the main board. 3-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 72: Scanner Unit (C4062)
2. Open the ADF Unit. And then, remove 4 screw-hole caps and 4 screws. 5. Remove 2 screws. 6. Lift up and release the scanner unit. 3. Unplug the harness connecting the scanner from the main board. 3-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 73: Middle Cover
2. Remove the OPE unit. (Refer to 3.3.7) 3. Remove the scanner unit. (Refer to 3.3.8~9) 4. Remove 6 screws on the middle cover. 5. Unplug the OPE harness. 7. Unplug 2 HDD cables from the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-18...
Page 74 3. Disassembly and Reassembly 8. Remove 2 screws from the front side. 10. Remove 1 screw. And then, lift up and release the middle cover. 9. Remove 2 screws from the rear side. 3-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 75: Lsu
3. Disassembly and Reassembly 3.3.11. LSU 1. Remove the middle cover. (Refer to 3.3.10) 2. Remove 2 screws and 1 spring securing the LSU. 3. Unplug all harness from the LSU. And then, remove the LSU. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-20...
Page 76: Fuser Fan
1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 2 screws. And then, release the fan. 2. Unplug the fan connector on the main board. 3. Remove the fan cover by releasing 2 hooks. 3-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 77: Exit Unit
1. Remove the right cover. (Refer to 3.3.1.) 4. Release the exit unit after removing 4 screws. 2. Remove the middle cover. (Refer to 3.3.9.) 3. Unplug the exit unit harness from the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-22...
Page 78: Drive-T1
1. Remove the right cover. (Refer to 3.3.1.) 4. Release the BRACKET-T1 after removing 3 screws. 2. Remove the SMPS board. (Refer to 3.3.6.) 3. Remove the main board bracket after removing 4 screws. 3-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 79: Fuser Drive Unit
3. Disassembly and Reassembly 3.3.15. Fuser Drive Unit 1. Remove the right cover. (Refer to 3.3.1.) 3. Remove the Fuser Drive Unit after removing 4 screws. 2. Remove the main board bracket after removing 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-24...
Page 80: Ph (Paper Handling) Drive Unit
6. Remove 3 screws and unplug the motor harness. 7. Remove the PH Drive Unit. 3. Remove the rear cover. 4. Remove the spring. And then, remove the gear Assy while pushing the hook. 3-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 81: Main Drive Unit
4. Remove 7 screws securing the main drive unit. 2. Remove the SMPS board. (Refer to. 3.3.6.) 3. Remove the main board bracket after removing 4 screws. 5. Release the main drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-26...
Page 82: Mp Pick-Up Unit
MP tray into the bottom. 2. Open the front cover. And then release the hook from the left. 5. Release both hooks with tweezer. 3. Remove the front cover from the machine after releasing both linkers. 3-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 83 3. Disassembly and Reassembly 6. Lift and release the MP tray. 8. Unplug the harness. 7. Remove 4 screws. And then, release both linkers. 9. Release the MP pick up unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-28...
Page 84: Solenoid
3. Disassembly and Reassembly 3.3.19. Solenoid 1. Remove the PH drive unit. (Refer to 3.3.16) 2. Remove 1 screw. Unplug the harness. And then, remove the solenoid. 3-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 85: Frame-Separation Unit
8. Pull out the right side of the FRAME-SEPARATION. 5. Release the sensor from the Cover-Rear Bottom. And then, release the Cover-Rear Bottom. 9. Unplug the harness. And the release the FRAME-SEPARATION Unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-30...
Page 86: Auto Closing Unit
3. Disassembly and Reassembly 3.3.21. Auto Closing Unit 1. Remove the waste toner container and left cover. 3. Pull down and release the Auto Closing Unit. (Refer to 3.3.1.) 2. Remove 2 screws. 3-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 87: Troubleshooting
Turn the power on or off. When the blue LED is on, the machine is powered on and you can use it. If you turn the machine off, press this button for more than two seconds. Then, confirmation window appears. Status LED Shows the status of your machine. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 88: Understanding The Status Led
NOTE • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window. Status LED Status Description •...
Page 89: Updating Firmware
If you are using USB connection, disconnect all other USB printers from the PC. The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY. Installing The upgrade may cause a non-Samsung toner cartridge to malfunction.
Page 90: Update The Firmware By Using The Usb Port
2) Download the firmware file to your PC. Unzip the file. 3) Drag the firmware file(*.hd) and drop down it on the usblist2.exe. And then firmware update will be started automatically. 4) Once the firmware update is complete, the machine will be rebooted automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 91: Updating From The Network
1) Go to the SyncThruWeb Service (SWS) main home page. Login as Admin in Sync Thru Web Service. NOTE Login using the Administrator ID and Password established during initial machine setup. 2) Click on Maintenance > Application Management > Application > Add. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 92 5) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device. Press [OK] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 94: Clearing Paper Jams
To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray1 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 95: In Optional Tray
2) Remove the jammed paper by gently pulling it straight out. out. 6) Close the rear cover. 3) Reinstall the optional cassette. If you do not see the paper in this area, stop and go to next step: Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 96: In The Multi-Purpose Tray
5) Remove the jammed paper by gently pulling it straight out. If you do not see the paper in this area, stop and go to next step: 2) Close the MP tray support. 6) Reinstall the cassette. 3) Close the MP tray. 4-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 97: Inside The Machine
Fuser Unit area. Failure to take care when removing paper from this area may cause injury. 1) Open the rear cover. 3) Close the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-11...
Page 98: In The Exit Area
1) Remove the jammed paper by gently pulling it straight out. 4) Close the rear cover. If you do not see the paper in this area, stop and go to next step: 2) Open the rear cover. 4-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 99: Clearing Original Document Jams
4.4.2. Clearing original document jams Original paper jam in front of scanner 1) Open the document feeder cover. 3) Close the document feeder cover. 2) Gently remove the jammed originals from the document feeder. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-13...
Page 100: Original Paper Jam Inside Of Scanner
3) Close the document feeder cover. If you do not see the paper in this area, stop and go to 2) Gently remove the jammed originals from the document next step: feeder. 4) Open the document feeder unit. 4-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 102: Original Paper Jam In Exit Area Of Scanner
Original paper jam in exit area of scanner 1) Remove any remaining pages from the document feeder. 4) Close the stacker. 2) Open the stacker up. 3) Gently remove the jammed originals from the document feeder. 4-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 103: Useful Management Tools
Active Alerts: Shows the alerts that have occurred in the machine and their severity. • Supplies: Shows how many pages are printed and amount of toner left in the cartridge. • Usage Counters: Shows the usage count by print types: simplex and duplex. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-17...
Page 104: Settings Tab
Restoring the settings will take effect after the system is rebooted. Security tab The security tab has System Security, Network Security, User Access Control, and System Log. You cannot access this tab if you do not log-in as an administrator. 4-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 105 Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and transfer to a repository server. Log Viewer: You can view, delete, and search log files. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-19...
Page 106: Maintenance Tab
Maintenance tab This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact information for sending emails. You can also connect to the Samsung website or download manuals and drivers by selecting the Link menu.
Page 107: Samsung Easy Printer Manager
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager . For Mac, The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
Page 108 The information will vary based on the machine selected. Some machines do not have this feature. Order supplies Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online. 4-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 109: Service Mode (Tech Mode)
1) Press "Power button“. 2) When the pop-up window is displayed, press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. 3) Enter “1934” and press the “Done” button. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-23...
Page 110: Service Mode Menu Table
Power On Hours Service Hours Power Save Hours Fault Log Supplies Information Usage Counter Error Information Fax Protocol Dump Print Reports Fax Diagnostics Auto Color Registration Job Duty Auto Toning History ID Calibration History 4-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 111: Maintenance Counts Tab
ADF Rubber Pad 3) Diagnostics Tab Level 1 Level 2 Level 3 Level 4 Engine NVM Initialization Engine Engine NVM Read/Write Diagnostics Engine Test Routines Fax NVM Read/Write Fax Diagnostics Fax Test Routines Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-25...
Page 112 LSU Temperature Normal Auto Tone Adjustment Activation Full Normal Auto Tone Adjustment Full Skew Pattern Grid Pattern CMYK Combine Pattern Print Test Patterns Color Registration Pattern Color Gradation Pattern Solid/Halftone Pattern Halftone Pattern 4-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 113: Service Functions Tab
Capture Packets Start/Stop Capture Export Capture File Export Delete Capture File Clear System Recovery Hibernation CREATE NEW Toner Cartridge Part Replacement Fuser Alert Transfer Unit SFE Code List Export Import Print SFE Configuration Report Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-27...
Page 114 System Monitor Java Thread Dump Java Heap Dump Start Defragmentation Frequency Scheduled Restart Week Time Level [0~20] : variable Coring Pattern [1~5] : variable [0~2] : 1 Check ID Sensing Restore Background Image 4-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 115: Information Tab
Error Information report shows error records. • Information > Export Reports This menu exports report to usb stick or stroage box in UI. Error Information, Supplies Information, Usage Counter Reports are exported as the form of selected format. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-29...
Page 116: Maintenance Counts Tab
This menu displays the replacement Counts for the system parts. Technician can select one part group and press “OK” to see the exact name of the part along with the occurrence of the replacement. 4-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 117: Diagnostics Tab
Feed Motor is On/Off On[Off] 101-0000 MP Feed Clutch Engages drive to pick up a paper from On[Off] bypass Tray(MP Tray). 101-0010 Tray1 Pickup Engages drive to pick up a paper from tray1. On[Off] Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-31...
Page 118 High[Low] 106-0070 Y Blade DC Yellow Blade DC On[Off] 106-0080 M Blade DC Magenta Blade DC On[Off] 106-0090 C Blade DC Cyan Blade DC On[Off] 106-0100 K Blade DC Black Blade DC On[Off] 4-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 119 Detect LSU HSync3 (cyan) High[Low] 110-0170 LSU HSync4 Detect LSU HSync4 (black) High[Low] 111-0080 ID Sensor Start ID sensor sensing On/Off On[Off] 111-0090 IC Sensor Chk Display ID sensor reading value Numeric 3 digits Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-33...
Page 120 20-520 Error Rate Adjust Error Rate ( Off / 5% / 10% / 20% ) 0=OPTION_RATE 1=OPTION_RATE 2=OPTION_RATE 3=OPTION_RATE 20-530 Dial tone detect detect dial tone prior to sending Country 0=OPTION_OFF Value 1=OPTION_ON 4-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 121 Country 0=OPTION_OFF Value 1=OPTION_ON 20-560 TCF Duration Adjust TCF duration (ms) 1500 1000~3000 20-570 Continuous Frame disables continuous TX frame command in 0=OPTION_OFF Phase B. (DCS Only) 1=OPTION_ON Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-35...
Page 122 9600BPS 9=MODEM_V17 12000BPS 10=MODEM_V17 14400BPS 11=MODEM_V34 2400BPS 12=MODEM_V34 4800BPS 13=MODEM_V34 7200BPS 14=MODEM_V34 9600BPS 15=MODEM_V34 12000BPS 16=MODEM_V34 14400BPS 17=MODEM_V34 16800BPS 18=MODEM_V34 19200BPS 19=MODEM_V34 21600BPS 20=MODEM_V34 24000BPS 21=MODEM_V34 26400BPS 22=MODEM_V34 28800BPS 23=MODEM_V34 31200BPS 24=MODEM_V34 33600BPS 4-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 123 V.17 14400 L1 Emits V.17 14400 bps Line1 On / Off 20-049 V.34 2400 L1 Emits V.34 2400 bps Line1 On / Off 20-050 V.34 4800 L1 Emits V.34 4800 bps Line1 On / Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-37...
Page 124 (Diagnostics > Scanner Diagnostics > Shading Test > Shade and Print Report(ADF) ) (When the previous shading value is needed, press “Print Last Shade Report(ADF)”. ) 3) Check if RESULTS on the sheet is OK. 4-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 125 1) Press “Paper Supply” button and select a tray. 2) Press “Paper Size” button and select a paper size of the previously selected tray. 3) Press “Print” button. A test pattern will be printed out. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-39...
Page 126 It is always better to adjust for a particular tray at each time. Adjustment range : ± 4.0 mm 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. 4-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 127 8) To check the image position, compare the position of scale marks (a,b) of the chart to the copy. 9) To check the magnification, compare the length of line “c” of the chart to the copy. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-41...
Page 128 Level 1 has higher probability of classifying documents to color, while level 5 has lower probability. Verification Copy the ‘mono copied’ original with auto color mode and check if print out is monochrome. 4-42 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 129 Time Left Alone: The system executes Normal TRC Control when the system returns from a power save mode and the rest time exceeds the configured value. Verification Print out a test job and make sure the image quality has recovered. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-43...
Page 130 When selecting “OK”, Full TRC will execute now. Verification Print out a test job and make sure the image quality has recovered. • Diagnostics > Print Test Patterns This menu prints the pattern stored in the machine. 4-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 131 5) Select All or Period. When you select Period, input the start and end date. 6) Press Capture Log button. 7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-45...
Page 132 “HDD Format” to format the data in the selected partition. a) HDD Format Hidden Partition : This can format and reinstall the only System Binary in HDD. User data is not deleted. 4-46 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 133 If the system initialization is not executed, enter the svc mode and execute “Full memory clear”. If not, the machine may not work normally. 9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all FW module level. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-47...
Page 134 If this SFE option is enabled, the image processor shall draw Letter Gothic font as previous thickness(Bitstream) thicker than URW++. The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support A3/Ledger size. 4-48 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 135 But, the non-genuine toner wallpaper shall be shown again at every 12:00AM. When "Restore Background Image" in service mode is on, the system shall restore the previous used wallpaper and do not show non-genuine toner wallpaper until toner is changed. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-49...
Page 136: Troubleshooting
- Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-50 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 137: Error Code And Troubleshooting
Job is completed with error: Line Busy P.4–71 41-1114 Job is completed with error: Communication Error P.4–71 41-1115 Job is completed with error: Communication Error P.4–72 41-1116 Job is completed with error : Communication Error P.4–72 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-51...
Page 138 A3-3320 The room temperature is not suitable for this set use. Please adjust room P.4–85 temperature A3-4114 The ACR sensor is dirty. Please clean it with soft cloth or paper P.4–85 4-52 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 139 C2-3713 Magenta Toner Cartridge Failure: #C2-3713. Call for service P.4–89 C2-3714 Magenta Toner Cartridge Failure: #C2-3714. Call for service P.4–89 C2-4110 Cyan toner is low P.4–90 C2-4120 Cyan toner is very low P.4–90 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-53...
Page 140 Install image transfer belt unit. P.4–94 C5-1410 Image transfer belt unit is not compatible. Check the user guide. P.4–94 C5-1710 Sensor Failure: #C5-1710. Turn off then on P.4–95 C6-1110 Prepare new fuser unit P.4–95 4-54 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 141 Paper is empty in tray 1. Load paper P.4–111 M1-5120 Paper is empty in all tray. Load paper P.4–111 M1-5612 Paper is empty in MP tray. Load paper P.4–112 M2-1111 Paper jam inside of machine. Please remove the paper P.4–113 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-55...
Page 142 UI System Failure: #S5-3111. Turn off then on. Call for service if the P.4–122 problem persists S5-3113 UI System Failure: #S5-3113. Turn off then on. Call for service if the P.4–122 problem persists 4-56 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 143 Fuser Unit Failure: #U1-233G. Turn off then on. Call for service if the P.4–128 problem persists U1-233H Fuser Unit Failure: #U1-233H. Turn off then on. Call for service if the P.4–128 problem persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-57...
Page 144 P.4–130 U3-3413 Original paper jam inside the scanner P.4–130 U3-3513 Original paper jam inside the scanner P.4–130 U3-3514 Original paper jam inside the scanner P.4–130 U3-4210 Top door of scanner is open P.4–130 4-58 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 145: 11-2Txx (Paper Mismatch Error)
Tray 4 Paper Mismatch MP Paper Mismatch ► Symptom Paper in tray is not matched to the machine paper setting. ► Troubleshooting method 1) Check and change the paper setting of the corresponding tray properly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-59...
Page 146: 31-Xxxx_41-Xxxx_51-Xxxx_61-Xxxx (Scan To_Fax Communication Error)
1) Access SyncThru Web Service with administrator account. 2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication enabled and type login ID and password. 3) Press Test button for connection test. 4-60 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 147 2) Access SyncThru Web Service with administrator privilege. Decrease Maximum Message Size in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP). 3) Change low resolution in scan original or mono in color mode. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-61...
Page 148 1) Access SyncThru with administrator account. 2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication enabled and type login ID and password. Additionally, you can test server connection with ‘Test’ button. 4-62 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 149 Job is completed with error: Wrong email address(es) ► Symptom Scan to Email job is completed with error. ► Troubleshooting method 1) Check the left side and right side of @ in the e-mail addresses. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-63...
Page 150 2) Make SMTP Requires POP3 Before SMTP Authentication as enabled in SyncThru Web Service Network Setting Outgoing Mail Server (SMTP) POP3 Authentication. Then, Input Login ID and Password. Additionally, you can test server connection with ‘Test’ button 4-64 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 151 3) If host name is used in POP3 server address, Make sure valid DNS server in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4 Domain Name. 4) If problem persists, contact network administrator. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-65...
Page 152 Additionally, you can test server connection with ‘Test’ button. The other way is to input ID/PW in Local UI. Execute application for server job. Then select the contact. When Local UI prompts window for ID/PW, input valid ID/PW. If problem persists, contact SMB or FTP server administrator. 4-66 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 153 2) Change Filing policy from Cancel to Overwrite or Change Name in SyncThru Web Service Address Book Individual Select the contact Click Edit SMB or FTP. Additionally, you can test server connection with ‘Test’ button. If problem persists, contact SMB or FTP server administrator. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-67...
Page 154 1) This issue is out of device system scope. Contact SMB or FTP server administrator to get file write access. After you get file write access, Try to create new file in the server. 4-68 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 155 Scan to Server job is completed with error. ˝Exceed Maximum Connection” or same meaning message appears. ► Troubleshooting method 1) This issue is out of device system scope. Contact SMB or FTP server administrator to get connection or to increase amount of connection. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-69...
Page 156 1) Check after setting up the menu Smart Fax Diag - VoIP - Noise - Big Noise 2) Check after Service Mode - Fax Diagnostics - Continuous Frame: Off 3) Check after Service Mode - Fax Diagnostics - TCF duration: 3sec. 4) Change Tel. line 5) Contact commoncarrier 4-70 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 157 2) Change the setting of Smart Fax Diag VoIP- Noise - Big Noise (Service Config. menu) 3) Check after Service Mode - Fax Diagnostics - TCF duration: 3sec. 4) Check after Service Mode - Fax Diagnostics - Continuous Frame: Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-71...
Page 158 Job is completed with error : Communication Error ► Symptom Direct TX Communication error occurs ► Troubleshooting method 1) If there is simultaneous job, try to send the fax after finish it. 2) Try to send fax after power reboot. 4-72 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 159 ► Symptom No answer when receiving ► Troubleshooting method 1) Check after setting up the menu Smart Fax Diag - VoIP - Noise - Big Noise 2) Change Tel. line 3) Contact commoncarrier Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-73...
Page 160 Communication error occurs when receiving ► Troubleshooting method 1) If the same error occurs, refer to the followings (User Config. menu) 2) Change the setting of Smart Fax Diag VoIP- Noise - Big Noise 4-74 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 161 1) Check after setting up the menu Smart Fax Diag - VoIP - Noise - Big Noise 2) Check after changing ECM config: On - Off or Off - On 3) Change Tel. line 4) Contact commoncarrier Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-75...
Page 162 2) Check after changing ECM config: On - Off or Off - On 3) Check after Service Mode - Fax Diagnostics - Continuous Frame: Off 4) Check after Service Mode - Fax Diagnostics - TCF duration: 3sec. 5) Change Tel. line 6) Contact commoncarrier 4-76 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 163 SW integrity verification is failed inside machine. ► Troubleshooting method • Backup user data at the HDD and system configuration. 1) Enter the service mode 2) HDD format 3) Restore the backup date after system booting Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-77...
Page 164 ► Troubleshooting method • Access SyncThru Web Service. You can check up Samsung Verified information in SyncThru Web Service Maintenance Application Management Application. If necessary, only administrator can delete the unverified application(s) or make them disabled. Unverified soution doesnt contain V&V key, but there is no way to get information for it by HQ or administrator, it requires to get client site user to inform or reach administrator for it.
Page 165 2) Input Secondary DNS server address in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4 Domain Name. Then test connection of the DNS server. Try same job again after few minutes. 3) Input any server address as IP address type. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-79...
Page 166: Ax-Xxxx (Motor_Fan_Sensor Error)
4) Check if the connection between main board and fuser motor is correct. 5) If the connection is OK, replace the fuser motor. 6) If there is a motor test for this component, please try it first. If the problem persists, replace the main board. 4-80 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 167 3) Check if the connection between main board and related motor is correct. 4) If the motor is defective, replace it. 5) If there is a motor test for this component, please try it first. If the problem persists, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-81...
Page 168 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Remove the side cover. 3) Check if the connection between main board and the related fan is correct. 4) If the connection is OK, replace the defective fan. 4-82 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 169 2) Remove and reinstall the ITB unit. 3) If the problem continues to occur, replace the ITB unit. NOTE Location of ACR/CTD sensor in ITB unit 4) If the ITB unit is normal, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-83...
Page 170 2) Enter the tech mode. Check the temperature sensor output. 3) Check if the sensor connector is connected correctly. 4) If the sensor is defective, replace it. 5) If the temperature sensor is OK, replace the main board. 4-84 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 171 1) Turn the machine off, and then remove and reinstall the toner cartridge. 2) Check if the Deve NIP sensor harness is connected correctly. 3) If the Deve NIP sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-85...
Page 172: Cx-Xxxx (Supplies And Maintenance Parts Error)
And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the yellow toner cartridge with new one. 4-86 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 173 ► Symptom The yellow toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–2711 / C2–2712 / C2–2713 / C2–2714 ► Error message Toner Cartridge Failure: #C2-2711.
Page 174 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the magenta toner cartridge with new one. 4-88 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 175 ► Symptom The magenta toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–3711 / C2–3712 / C2–3713 / C2–3714 ► Error message Toner Cartridge Failure: #C2-3711.
Page 176 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the cyan toner cartridge with new one. 4-90 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 177 ► Symptom The cyan toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–4711 / C2–4712 / C2–4713 / C2–4714 ► Error message...
Page 178 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the black toner cartridge with new one. 4-92 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 179 ► Symptom The black toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–5711 / C2–5712 / C2–5713 / C2–5714 ► Error message Toner Cartridge Failure: #C2-5711.
Page 180 The ITB unit is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the ITB Unit. 2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one. 4-94 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 181 1) Print the supply information report. Check the life remaining of the waste toner container. 2) If its life is at the end, turn the machine off and replace the waste toner container with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-95...
Page 182 The pick up / forward / separation rollers for tray1 are at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Replace the pick up roller Ass'y and separation roller Ass'y for Tray1. 3) Enter the service mode and then, reset its count. 4-96 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 183 The pick up / forward / separation rollers for tray3 are at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Replace the pick up/forward/separation rollers for Tray3. 3) Enter the service mode and then, reset its count. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-97...
Page 184: H1-Xxxx (Optional Cassette Error)
Check if the tray2 feed sensor connector is connected correctly. If the feed sensor is defective, replace it. d) If there is a service test for this component, perform it first. If the tray2 pickup clutch is found to be defective, replace it. 4-98 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 185 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-99...
Page 186 Check if the cassette2 lift motor harness is connected correctly. Reconnect it. b) If the lift motor is defective, replace it. c) Check if the cassette2 lift sensor harness is connected correctly. Reconnect it. d) If the cassette2 lift sensor is defective, replace it. 4-100 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 187 Check if the tray3 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one. c) Check if the tray3 feed sensor connector is connected correctly. If the feed sensor is defective, replace it. d) If the tray3 pickup clutch is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-101...
Page 188 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective, replace it. 4-102 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 189 Check if the cassette3 lift motor harness is connected correctly. Reconnect it. b) If the lift motor is defective, replace it. c) Check if the cassette3 lift sensor harness is connected correctly. Reconnect it. d) If the cassette3 lift sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-103...
Page 190 Check if the tray4 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one. c) Check if the tray4 feed sensor connector is connected correctly. If the feed sensor is defective, replace it. d) If the tray4 pickup clutch is defective, replace it. 4-104 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 191 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-105...
Page 192 Check if the cassette4 lift motor harness is connected correctly. Reconnect it. b) If the lift motor is defective, replace it. c) Check if the cassette4 lift sensor harness is connected correctly. Reconnect it. d) If the cassette4 lift sensor is defective, replace it. 4-106 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 193: Mx-Xxxx (Jam_Paper Handling Error)
Check if the actuator is assembled correctly. c) Check if the pickup clutch and solenoid connectors are connected correctly. d) Check the pickup clutch and solenoid operation. If there is any defective parts, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-107...
Page 194 4. Troubleshooting 3) Check the feed motor operation, by checking if there is a service test for this component, perform it first. If there is any defective parts, replace it or feed drive unit. 4-108 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 195 Check if the cassette empty sensor harness is connected correctly. b) Check if the cassette empty sensor is contaminated. If necessary, clean it. c) If the cassette empty sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-109...
Page 196 Check if the cassette1 lift motor harness is connected correctly. Reconnect it. b) If the lift motor is defective, replace it. c) Check if the cassette1 lift sensor harness is connected correctly. Reconnect it. d) If the cassette1 lift sensor is defective, replace it. 4-110 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 197 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-111...
Page 198 Check if the MP paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the MP paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. 4-112 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 199 Check the feed motor operation, gear in the feed drive unit. If there is any defective parts, replace it or feed drive unit. d) Check the duplex motor operation, gear in the duplex drive unit. If there is any defective parts, replace it or feed drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-113...
Page 200 Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it. c) Check if the exit unit has any defective parts. Replace the exit unit. 4-114 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 201 The machine detected that the output tray has got full or the bin-full sensor is defective. ► Troubleshooting method 1) Remove the paper on the output tray. 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-115...
Page 202: Sx-Xxxx (System Error)
Video System Failure: #S1-1411. Turn off then on ► Symptom The machine cannot operate or recognize the VPU. ► Troubleshooting method 1) Turn the machine off then on. 2) If the problem persists, replace the main board. 4-116 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 203 HDD partition is full or corrupted. ► Troubleshooting method 1) Enter SVC mode. Select “System Recovery” in Service Function menu. 2) Execute hard disk format and firmware re-installation. 3) If the problem persists, replace the HDD. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-117...
Page 204 There is an error in the data received from the MSOK./ MSOK is not installed properly. / MSOK is defective. ► Troubleshooting method 1) Remove the rear cover. 2) Check if the MSOK is inserted correctly. Remove and reinstall it. 3) If the problem persists, replace the main board. 4-118 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 205 This error shows the engine status. ► Troubleshooting method • S2–3313 : The engine is in the power save state. When these errors display, wait until the message will be disappeared or turn the machine off then on. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-119...
Page 206 ► Troubleshooting method 1) Check if the front cover is closed perfectly. 2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board. 4-120 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 207 4) Check if the home position sensor cable is connected correctly. 5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly. 6) If the connection is OK, replace the scan joint board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-121...
Page 208 Insert USB memory stick which has recovery one rom and execute recovery(HDD format). • Check if the problem disappears after system recovery(format complete). If yes, go to step 4). If no, go to step 5)-d). 4) Execute the firmware update. 4-122 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 209 Replace the OPE board with new one. d) It seems that HDD or main board has some problem. Please replace HDD or main board with new one and check if the problem disappears. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-123...
Page 210 Remove and reconnect the network cable. b) Check if the network port LED is on. 2) Reinstall the network kit. 3) If the problem persists, replace the network kit. 4) If the problem persists, replace the main board. 4-124 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 211 The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong. ► Troubleshooting method Check the setting-up for 802.1x confirmation server. • Re-enter the server information and confirmation protocol. • Re-enter the user information. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-125...
Page 212 1) Replace the power supply line with an exclusive line. (This prevents other devices from connecting to the multi-outlet.) 2) Check whether the input voltage is within the operable and permissible voltage. (For permissible voltage, refer to the manual.) 4-126 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 213: U1-Xxxx (Fuser Error)
3) Check the short circuit of thermistor in main board. 4) Check the damage of Fuser (Thermostat, Thermistor, Heater). 5) Check the input power. 6) Replace the fuser unit with a new one if the above-mentioned items are in normal condition. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-127...
Page 214 2) Check whether there is a problem like breakage or mis-construction of encoder or cam in the fuser. 3) Replace the fuser unit with a new one if the above-mentioned items are in normal condition. 4-128 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 215: U2-Xxxx (Lsu Error)
5) Reconnect the LSU harness and then execute the LSU motor test again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-129...
Page 216: U3-Xxxx (Adf Error)
Check if the cover open sensor is connected correctly. Reconnect the harness. If the sensor is defective, replace it. b) Check if the rib of the cover open is deformed or broken. If necessary, replace the cover open. 4-130 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 217: Image Quality Problems
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
Page 218 Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again. developing roller. Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again. 4-132 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 219 Check the connecting state between the Main PBA and HVPS. Reconnect the harness. Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts. HVPS1 is defective. Replace the HVPS1. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-133...
Page 220 The life of the Toner Cartridge has expired. Replace the corresponding toner cartridge. The pressure force in the left and right springs of the ITB Replace the ITB Unit unit is not even. 4-134 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 221 Roller Period for Horizontal Problem Roller Description Band Period (mm) Defective part Pressure Roller 69.08 mm Fuser Unit Charge roller 26.7 mm OPC drum 75.4 mm Toner Cartridge Developing roller 30 mm Supply roller 40.3 mm Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-135...
Page 222 The output from the HVPS is abnormal. Replace the defective HVPS. NOTE HVPS output information If the output for MHV, DEV is abnormal, replace the HVPS1 (JC44–00244A). If the output for 1THV, 2THV is abnormal, replace the HVPS2 (JC44–00243A). 4-136 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 223: Dsdf Skew Adjustment For C4060Fx
ADF hinge as shown below and tighten 3 screws. 3) Detach the white-sponge(white-sheet) after adjusting the skew. Place the sponge on platen glass. And then, close the DSDF unit to stick the sponge. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-137...
Page 227: Harness Connection Table
WIRE HARNESS-FDB LEVEL STEP MOTOR MAIN PBA, CN23 Duplex Clutch JC47-00035C CLUTCH-ELECTRIC MAIN PBA, CN20 CST Lift Step Motor JC39-02503A WIRE HARNESS-CST LIFT MOTOR MAIN PBA, CN6 Regi Clutch JC47-00035B CLUTCH-ELECTRIC MAIN PBA, CN19 JC39-01957A HARNESS-SCF TO MAIN Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 228 WIRE HARNESS-HUMIDITY MP SEN HVPS(Upper), CN3 Paper Regi Sensor / MP Feed Sensor / T1 Release Sensor JC39-01823A HARNESS-FEED REGI T1 SEN HVPS(Upper), CN5 JC39-02462A WIRE HARNESS-WTB SEN HVPS(Upper), CN9 HVPS(Lower), CN12 JC39-02463A WIRE HARNESS-HVPS HYBRID Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 230: Reference Information
M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 231: Glossary
IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 232 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 233 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 234 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 235 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 236 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 237: Document Revision List
6. Reference Information 6.3. Document Revision List Version Date Page Description 1.00 12/Apr/2017 Release 1.01 24/May/2017 P.2–11 Change the pick up roller code for optional tray. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 238 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2017 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

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