Diagnosing A Problem - IBM TS2900 Setup, Operator, And Service Manual

Diagnosing a Problem

Problem Area If...
Cartridge A cartridge is not ejecting
from the drive...
The cartridge case or tape
inside the cartridge is
damaged...
Your cleaning cartridge
expires...
A bar code label cannot be
read by the bar code
reader...
Cartridge Magazine The magazine will not
unlock after issuing the
Unlock Magazine
command from the
Operator Panel...
The magazine can only be
partially removed from the
library...
The magazine seems stuck
on something inside the
library...
Communication You are experiencing
Functions difficulty exercising some
library functions (for
example, updating
firmware or logging in to
the library remotely)...
Then...
1. Try unloading the drive (Operator Panel: Commands →
Unload).
2. Power cycle the library.
3. If the cartridge does not eject from the drive, see "Contacting
IBM Technical Support" on page 7-1.
Replace the tape cartridge.
Replace the cleaning cartridge.
1. Export the suspect cartridge from the library.
2. Confirm that the bar code label is not damaged or missing.
Replace the bar code label, if necessary.
3. Import the cartridge back into the library.
4. Inventory the library.
a. If no errors are reported, resume normal library
operations.
b. If an error is reported, see Appendix B, "Error Codes," on
page B-1.
1. Power cycle the library.
2. Try unlocking the magazine again (Operator Panel: Unlock
Magazine).
a. If the magazine does not unlock, see "Unlocking the
Cartridge Magazine Manually" on page 8-1.
b. If the magazine does unlock, resume normal library
operations.
1. Verify that you have requested the library to unlock the entire
magazine, not just the I/O Station (if enabled) then retry the
operation.
2. Carefully pull the magazine out of the library. Stop if you feel
any resistance (as if something is blocking the magazine
inside the library).
3. If the magazine still cannot be removed from the library, see
"Contacting IBM Technical Support" on page 7-1.
1. If you have a recent backup of your configuration, proceed to
the next step. If you do not, try to save one now (Web User
Interface: Configure Library → Save/Restore).
2. If using a static IP address, make note of your library's IP
address. If using DHCP, proceed to the next step.
3. Restore factory defaults (Operator Panel: Configuration →
Set Default).
4. If using a static IP address, disable DHCP (the default setting)
and enter the library IP address (Web User Interface:
Configure Library → Network; Operator Panel:
Configuration → Configure Network Settings). If using
DHCP, proceed to the next step.
5. Restore the library configuration (Web User Interface:
Configure Library → Save/Restore).
Chapter 6. Troubleshooting
6-3