Call Forwarding Problems; 4400-Series Telephones Test - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting

Call Forwarding Problems

Call Forwarding problems usually occur when someone activates Call Forwarding unintentionally,
resulting in a user receiving other users' calls.
Cancel the Call Forwarding feature (for the receiving telephone):
On multiline telephones, press the Feature button and dial *34*.
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On single-line telephones, pick up the handset, dial #*34*, and then hang up.
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You can cancel Call Forwarding from the receiving telephone or from the forwarding
telephone, providing that you know the number.

4400-Series Telephones Test

Use the following steps to check if the LEDs, ringer, buttons, switchhook, or display are working.
1. Pick up the handset.
2. When you hear the dial tone, press *00 (the feature access code).
The telephone enters test mode. For some tests, this means the LEDs turn on; for others, it
means the telephone starts ringing.
This test connects a test tone to the B-channel and sends a repeated ring burst to the
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telephone.
On 4400, 4400D, 4406D+, and telephones with a DSS attached, all LEDs light and the
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telephone rings throughout the test.
On 4412D+, 4424D+, and 4424LD+, the left-most column of feature buttons that have
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associated LEDs light and the telephone rings periodically.
– To switch to another column of feature buttons that have associated LEDs, press a
feature button in the column you want to select.
3. Press each line/feature button (two LEDs each).
The first press turns the red and green LEDs off. Subsequent presses should toggle the red
and green LEDs on and off.
4. Press each fixed feature button that has an LED (Mute, and Speaker).
Each LED should toggle on and off.
Mute and Speaker LEDs may not toggle consistently because they are managed by
he control unit and the telephone.

Call Forwarding Problems

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