Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual page 373

These are: General, Primary Delay, Overflow, Queue, Members, Lines & Pools, and Coverage.
General:
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– Group Type. Choose from the drop-down list box.
– Hunt Type. Allows you to specify whether the Hunt Type is circular, linear, or most
available. Choose from the drop-down list box.
– Secondary Delay Announcement. Select from the drop-down list box the extension to be
used as a secondary delay announcement.
– Delay Interval. Select an interval from 0-900 seconds for the secondary delay.
– Delay Announce Repeat. Select Yes or No if you wish the secondary delay.
– Message Waiting Receiver Extension. Select the extension at which you wish to light a
message waiting light if the group is covered by a voice mail box.
Primary Delay:
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– Select the extensions you want to provide primary delay announcements for the chosen
Calling Group.
Overflow:
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– Overflow Coverage Calling Group Number or QCC LDN extension. From the drop-
down list box, choose a Calling Group or the QCC queue that you want to provide overflow
coverage for this Calling Group.
– Overflow Threshold (Calls). Choose the number of calls (1-99) that are allowed to stay
"queued" in this Calling Group before "overflowing."
– Overflow Threshold Time (seconds). Choose the number of seconds (0-900) the oldest
waiting call must wait before overflowing.
– Prompt-Based Overflow. Choose Yes or No to allow or disallow a waiting caller the ability
to press the pound (#) key on their telephone to initiate overflow.
Queue:
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– Calls In Queue Alarm Thresholds (seconds). For each choice, choose the flash rate
interval. for example:
If the number of waiting calls is fewer than the value programmed for Threshold 1 or
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drops below that level, the LED is unlit.
If the number of waiting calls is greater than or equal to the Threshold 1 value, but less
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than the Threshold 2 value, the LED flashes.
If the number of waiting calls is greater than or equal to the Threshold 2 value, but
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fewer than the value for Threshold 3, the LED winks.
If the number of waiting calls is greater than or equal to the highest value, Threshold 3,
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the LED lights steadily.
An external alert only signals when the number of calls in the queue is greater than or
equal to the programmed Threshold 3 value.
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