Avaya BCM50 User Manual
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Avaya BCM50 User Manual

Rls 6.0 system start up
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BCM50 Rls 6.0
System Start Up
Task Based Guide

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  • Page 1 BCM50 Rls 6.0 System Start Up Task Based Guide...
  • Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
  • Page 3 Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 4: Table Of Contents

    CTM/GATM (4 and 8 port) Module ..............56 Station Media Bay Modules ................58 DSM 16/32 Modules ..................59 ASM Analog Station Module Configuration ............. 61 Combination Modules ..................62 Connecting the BCM to the Network ..........65 NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 5 Before Configuring the Startup Profile Configuration Tool ......67 Obtaining the Startup Profile Configuration Tool ..........69 Startup Profile Settings ..................74 Running the Startup Profile ................79 Next Step ......................80 Keycode Credit System ..............80 Avaya Documentation Links .......... 82 NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 6: System Start Up

    In this situation, the BCM is connected directly to a PC. The required information for this situation would be:  BCM System ID  BCM Name  Telephony Region  Time Zone  Time Source NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 7: Lan Connection

     If using DHCP, Network Default Gateway,  Domain Name of the DNS server (if the customer has a separate DNS Server)  IP Address(es) of the DNS server (if relevant)  IP Telephony Registration details (enable, password etc.) NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 8: Wan Connection

    BCM50 System Start Up WAN Connection This scenario only relates to a BCM50(b)e installation. The WAN information required for BCM50(b)e models will be entered in the BCM50(b)e Wizards. Refer to the BCM50 Router Wizards Guide. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 9: Flow Chart

    Configuring DHCP section Bay Modules section of this of this guide. guide. If the BCM50 is to be connected to the network, refer to the Connecting the BCM to the Network section of this guide. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 10: Obtaining A Keycode File

    2. You will notice a label with three bar codes on it. The bottom bar code is the System ID and is labelled SystemID/MAC (it is linked to the MAC address of the BCM50 LAN ports). 3. Make a note of the System ID; you will need it for Keycode generation.

  • Page 11: Pc Configuration

    The BCM50 has a dedicated OAM port. It is recommended that you perform any maintenance/configuration from this port. There are also:  1 x dedicated LAN Port on BCM50, & 5 x dedicated LAN Ports on BCM50e  2 x dual function ports that act as expansion ports for Media Bay...

  • Page 12: Physical Connection To The Bcm

    BCM50 System Start Up Physical Connection to the BCM The BCM50 OAM port can accommodate either a patch cable or a cross-over cable. One end of the cable is connected to the PC network card, the other end to the OAM port of the BCM.

  • Page 13: Installing The Element Manager Application

    The application should be installed on the PC/laptop that is required to perform configuration. Note: Java Runtime Environment must be installed on the PC used to access Application Launcher. Visit www.java.com to download this. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 14 1. Point your web browser at the BCM’s IP Address. 2. You may get presented with the Certificate Error window. If so, click on the Continue to this website (not recommended) link. 3. If you see the following information box, click Yes. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 15 Yes. 5. Again, you may be presented with a security warning. Tick the Always trust content from this publisher box to avoid seeing the message in future, and click Run. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 16 Credentials and Auto-Login boxes for easier future access. Click OK when the account details have been entered. 7. In the Application Launcher window, ensure the Main tab is selected. Click on the BCM button to ensure the required list of applications are present. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 17 10. In the Node List Import window, you can browse to a folder containing a previous BEM installation (e.g. to import previous BEM nodes) and click on Open. Alternatively, click on Cancel to continue. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 18 Element Navigation Panel. Note: Subsequent launches of Element Manager from Application Launcher or via Start, Programs or desktop shortcut will show configured Elements, and retain Element Manager settings. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 19: Element Manager Connection To The Bcm

    To access Element Manager for configuration purposes: 1. To access the Business Element Manager application from the Start Menu, navigate Start, Programs, Avaya, Business Communications Manager, Business Element Manager. 2. Alternatively, double-click on the Business Element Manager desktop icon. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 20 5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 21: Software Keycodes

    Note: When entering the Keycode file, you may be asked to reboot the BCM. Certain features such as VoIP G/W Trunks, require the BCM to be rebooted. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 22 Note: For new un-configured BCM systems, the Status fields will state IDLE and the Data fields will show a value of 0. 4. Browse to the location of the file and select it. Click Open. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 23 You can refresh the keycode window to see the feature status change, after adding the keycode file, by selecting the refresh button in Element Manager. Some keycodes require the BCM to be rebooted. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 24: Configuring The Lan Ip Address

    If the IP Address of the BCM system requires changing, i.e. to suit the customer’s network, use the following procedure. Note: If configuring a BCM50(b)e, you must ensure that the Router LAN IP Address and the BCM LAN IP address are on the same subnet. Refer to the BCM50 Router LAN Settings guide for more information.
  • Page 25 BCM is acting as the DHCP Server for the network. Alternatively, consult the network administrator about reserving an IP Address for the BCM on their DHCP server. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 26 9. You may lose your connection to Element Manager. You will not need to reboot the BCM. Click the OK button, and reconnect to the BCM using the new IP address (unless connected via the OAM port). NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 27 10. If the BCM is obtaining its network settings via DHCP (either its own DHCP server or one that resides on the network), you can choose to renew the network settings. To do so, click Renew IP Address. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 28: Configuring Dhcp

    BCM50(b)e routers. For information on the BCM50(b)e DHCP settings, refer to the BCM50 Router LAN Settings Guide. Note: On the BCM50(b)e models, it is possible to choose between using the DHCP service on the main DHCP unit, or the DHCP service on the router. If the router card DHCP service is used, the main module DHCP service is automatically disabled.
  • Page 29 Addresses for allocation to DHCP clients. If the BCM is to be configured as a DHCP server (for IP Phones only or all devices) you will need to create an address range. Click on the Address Ranges tab. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 30 P-node:The BCM registers with a NetBIOS Name server at startup.  M-node: Mixes B- and P-node. The BCM uses the B-node method, and if that fails, uses the P-node method.  H-node: Uses both B- and P-node methods. B- NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 31: Setting The System Name

    2. Select Identification from the System folder. 3. Enter a name for your system in the System name field, and press the tab key. 4. A dialog box will appear advising you of any system interruptions. Click OK to continue. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 32: Setting The Date And Time

    1. From the Configuration tab, open the System folder to expand it. 2. Select Date and Time from the System folder. The Date and Time panel displays. 3. Select the appropriate Date and Time Source. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 33 6. If setting the Date and Time Source as Manual, click on the Date and Time drop down arrow, and use the control to select the correct date and time. Click OK when finished. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 34: Setting The Start Dn And Telephony Region

    Use the following procedure to set your first extension number, telephony template, and telephony region. 1. From the Administration tab, double-click the Utilities folder to expand it. 2. Select Reset from the Utilities folder. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 35 5. A dialog box will appear advising you of service interruptions. Read the warnings and click OK. 6. The reset will take a few minutes to perform.It is advisable that you do not perform any programming until the Cold Reset is complete. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 36: Initialising Callpilot Manager

    1. From the Configuration tab, open the Applications folder. 2. Select Voice Messaging/Contact Center from the Applications folder. 3. Click Launch CallPilot Manager. If you see the below screen, click on Continue to this website (not recommended). NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 37 If you select NVM, the mailbox user interface uses Norstar Voice Mail voice and text prompts. If you select CallPilot, the mailbox user interface uses CallPilot voice and text prompts. Primary Language Select the language used as the primary language for the mailboxes. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 38: Media Bay Modules

    When the Media Bay Modules are configured, the status lights will stop flashing. Configuring the Media Bay Modules 1. In Element Manager Configuration tab, open the Resources heading, and click on Telephony Resources. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 39: Trunk Media Bay Modules

    Connects 4/8 Analog Direct Inward Dial trunks to the system. PRI Modules 1. Double click the Module Type and select DTM- PRI from the drop down list. Press the tab key on your keyboard to enforce the change. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 40 This is the default value for the second DTM in a BCM. Private network: If this system is in a private network and is intended to provide the Master clock for that private network, then there NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 41 3. The module type has been set. Any module specific settings will be displayed in the lower window. Note that Line numbers will be displayed in the Low and High fields for the module. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 42 4. As a general rule for Trunk modules (PRI, BRI, DASS2 etc.) you may wish to check that the lines/loops are provisioned. If the lines/loops are de-provisioned, the BCM will not have access to those lines/loops. 5. The module should now be Enabled. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 43 When you select NONE, the NSF extension bit is not set for any service. When you select WATS, the NSF extension bit is set for unbanded OUTWATS calls. When you select ALL, the NSF extension is always set for all CbC services. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 44 DTM for DPNSS, you must indicate what type of switch the lines are connected to. When you select the Embark switch, calls are diverted using the Call Forwarding feature instead of call diversion. Local DPNSS NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 45 Internal CSU is Disabled. Contact your service provider for the proper settings. CRC4 <check box> Ensure this is enabled or disabled to match the service provider Cyclic Redundancy Check (CRC4) setting for the trunk. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 46: Dass2 Modules

    BCM50 System Start Up DASS2 Modules 1. Double click in the Configured Device field and set it to DTM – DASS2 module. 2. Configure the options as required. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 47 If you change the clock source for your system, you may cause your system DTM interface(s) to reset, resulting in dropped calls. Choose a suitable time to change the clock source and use the Page feature to inform users of possible service disruptions. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 48 This field indicates whether a module line or DN is in use or even provisioned. All modules Version <read-only> This field indicates the version of firmware running on the module. XXXX ASM/GASM Each port supports one telephone, hence, one DN record. Addons All modules NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 49 This field indicates the version of firmware running on the add-on device. 4. Open the Provision Lines tab and check that the required lines are provisioned by clicking each line, and change the setting if necessary. 5. The module should now be Enabled. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 50: Dpnss Modules

    1. Double click in the Configured Device field and set to DTM - DPNSS module. 2. From the Host Node option list, select the node type that the BCM is connected to. 3. Configure the other options as required NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 51 DPNSS Local 1-10 This number allows the system to determine Number Length how many digits to read on an incoming call to determine that the call is meant for this system. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 52 5. Click the Provision Virtual Channels Tab. A virtual channel is a channel assigned to the DPNSS module. If the check box is selected beside a channel, that channel is available for call traffic. Provision the Channels as required by checking the tick boxes. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 53: Bri Module

    BCM50 System Start Up 6. The module should be Enabled once configured. BRI Module 1. Double click in the Configured Device field and set it to BRI-ST4 MBM. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 54 Use the following procedure to configure the BRI loop type, i.e. S or T and also the Clock Source settings for the BRI loops. 1. Open Telephony, then Loops. 2. Select the Loop to configure. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 55 Service code: VSC digits are dialed out before the called number to activate ONN at the central office. These codes are supplied by your service provider for the lines. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 56: Ctm/Gatm (4 And 8 Port) Module

    If the switch allows outgoing name display, select the check box. Display (ETSI QSIG only) CTM/GATM (4 and 8 port) Module 1. Double click in the Configured Device field and set it to either CTM8/GATM8 or CTM4/GATM4 depending on which module is required. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 57 Open Switch Interval (OSI) before a call on a supervised external line is considered disconnected. This setting must match the setting for the line at the central office (CO). You must enable disconnect supervision by changing the Line Trunk mode attribute. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 58: Station Media Bay Modules

    Connects 4/8 analog devices to the BCM system. The GASM provides the following additional services: caller ID, pass through, message waiting indication, and disconnect supervision at the telephone. The GASM also allows you to download new firmware. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 59: Dsm 16/32 Modules

    BCM50 System Start Up DSM 16/32 Modules 1. Double click in the Configured Device field and from the drop down list select DSM16 or DSM32 module. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 60 Indicates auxiliary items added to the telephony devices or trunks Add-on This is a list number. Type This field indicates the type of add-on, such as a KIM module. Version This field indicates the version of firmware running on the add-on device. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 61: Asm Analog Station Module Configuration

    ASM Analog Station Module Configuration 1. Double click in the Configured Device field and from the drop down list set it to ASM/ASM+ module. 2. There are no module-specific options for these modules. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 62: Combination Modules

    Combination of a CTM4 and a DSM16 lines to the BCM system. Also connects a maximum of 16 digital telephones to the BCM system. G4/8x16 Connects 4/8 analog trunks and up to 16 digital extensions to the BCM system. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 63 2. Then select Expansion 1.1 (and Expansion 1.2 if the 8 x 16 MBM has been selected) and configure the Trunk Module parameters accordingly. (Please refer to the CTM/GATM (4 and 8 port) Module section of this guide). NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 64 BCM50 System Start Up 3. Then select Expansion 1.2 (or Expansion 1.3 if the 8 x 16 MBM has been selected) will be the DSM16 MBM. 4. Once configured, each bus should be Enabled. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 65: Connecting The Bcm To The Network

    Note: For full instructions on how to register and set up IP terminals, including Remote worker sets, refer to the IP Telephony Guide. 1. From the Configuration tab, open the Resources folder to expand it. 2. Select Telephony Resources from the Resources folder. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 66 DN. Advertisement logo Any information in this field appears on the display of all IP telephones. For example, your company name or slogan. For all other settings, please refer to the IP Telephony Guide. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 67: Additional Information

    Startup Profile, the Excel macros need to be disabled. To set the Excel Macro security settings: 1. With Excel open, go to the Tools menu and select Options. 2. Select the Security tab. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 68 4. Select Medium or Low. 5. Click OK (twice). 6. Exit Excel, open the profile again, and configure as required. You can then use the large “Save” button at the top of the spreadsheet. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 69: Obtaining The Startup Profile Configuration Tool

    The BCM you wish to access must be selected in the Element Navigation Panel to do this. 3. If you are presented with the Certificate Error window, click on Continue to this website (not recommended). NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 70 Password. By default these are set to User ID: nnadmin Password: PlsChgMe! Click on OK. 6. In the Welcome to BCM window, ensure the Main tab has been selected, and the BCM button clicked. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 71 8. Again, accept any security messages that appear, and if prompted enter any login details. 9. The Administrator Applications screen will be displayed. 10. Click on Startup Profile Template, and then Download Startup Profile Template. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 72 BCM50 System Start Up 11. Select the Save button from the File Download window and save the Profile template on to your PC. 12. Once saved you can then open the file from its saved location. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 73 BCM50 System Start Up 13. The excel file will open from that location. You may wish to view the Usage Instructions page. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 74: Startup Profile Settings

    Clock Control Options are Core Tel, Manual, or NTP (Network Time Protocol Server) Year If selecting Manual, enter the current year NTP Server If selecting NTP, enter the IP Address of the Network Time Server NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 75 If using Global Password, enter a password for the IP set installer to enter Auto Assign If Enabled, DNs will automatically be assigned to the IP sets Advertisement This is the display on the handset NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 76 You can choose which parameters to load onto your system by selecting Apply for the parameters you want to load. If you do not want to load certain parameters, select Ignore. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 77 BCM50 System Start Up 18. If using a Keycode file, ensure you type in the name of the file correctly (e.g. 001158FF9B9C_01.lic). Note: The Keycode file should be copied to the root directory of the USB stick. NN40010-318 Issue 1.2 BCM50 Rls 6.0...
  • Page 78 If corruption occurs, download another copy of the Startup Profile template from the BCM main unit. Also never edit the Startup Profile (.sps file) directly; always use the Startup Profile editor to make changes. 20. You will be presented with warning screen below. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 79: Running The Startup Profile

    4. The BCM will automatically detect the USB stick, read the Startup Profile, and apply the settings to the BCM. 5. When the BCM has fully booted (both status and power lights will be fully lit), remove the USB stick and insert the telephony connector. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 80: Next Step

    Keycode Credit System It is now possible to remove software entitlements from one BCM and add them to a pool for distribution to other BCM systems. A Distributor or Avaya Channel Partner would manage the entitlement pool, whereas the BCM...
  • Page 81 2. Generate a Credit Proof File on the donor BCM. The BCM will require rebooting. 3. Send the Credit Proof File to the Keycode supplier. 4. Keycode files generated from the entitlement pool are applied in the same way as regular Keycode files. NN40010-318 Issue 1.2 BCM50 Rls 6.0...

  • Page 82: Avaya Documentation Links

    BCM50 System Start Up Avaya Documentation Links  Installation and Maintenance Guide  BCM50 Installation Checklist and Quick Start Guide  Keycode Installation Guide  Configuration – System  Configuration – Devices  Configuration – Telephony NN40010-318 Issue 1.2 BCM50 Rls 6.0...

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