Auditing Lines; Auditing Calls - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Auditing Calls. If troubleshooting indicates problems with PRI calls to or from MLX
I
telephones, this audit, if successful, fixes the problem. It allows either side of the PRI interface
to synchronize both ends by exchanging messages.
If an audit fails, the customer should call the central office to correct the problem from
that end. Repeat the audit when the problem is fixed.

Auditing Lines

This test can be run only on the slot and port of a DS1 PRI B-channel. The estimated time for this
test is approximately four minutes. A Backup, Restore, Busy-Out and Reset are not required when
performing this test. This test cannot be interrupted.
Procedure
→
Menu
Maintenance
(enter sspp where ss equals the slot no. and pp equals the port no.)
Audit Initiated appears on the display if the audit message is successfully created and sent.
After about four minutes, check the error logs.
If new PRI errors occur, contact the TSO for help on interpreting the results and your action.
I
If no new PRI messages appear, the ends are most likely in agreement.
I
Audit Failed appears on the display if the audit message cannot be sent due to signaling
failure. This indicates that the problem may be at the central office end. First, make sure the
correct B-channel is selected. If the correct B-channel is selected, the customer or Avaya
representative acting as the customer's agent should ask the central office to clear the problem
from that end. If the problem is not at the central office end, select the correct B-channel and
repeat the Auditing Lines procedure.

Auditing Calls

This test can be run only on the slot and port of a DS1 PRI B-channel. The estimated time for this
test is approximately four minutes. A Backup, Restore, Busy-Out and Reset are not required when
performing this test. This test cannot be interrupted.
→ →
Port B-Channel
Central Office and Private Network Problems
5
5
→
Enter the 2-digit slot and 2-digit port no.
→
5
→
Enter Audit Line
Checking Ports
5-9