Avaya MERLIN MAGIX Manuals

Manuals and User Guides for Avaya MERLIN MAGIX. We have 4 Avaya MERLIN MAGIX manuals available for free PDF download: Maintenance And Troubleshooting Manual, Release Note, Configuration Note, System Programming

Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual (406 pages)

Integrated System Release 2.0 and Earlier

Brand: Avaya | Category: Telephone System | Size: 3 MB

Maintenance and Troubleshooting

7
- Table of Contents
  7
- About this Guide
  15
- How to Use this Guide
  15
- Intended Audience
  15
- Terms and Conventions Used
  16
- Security
  18
- Related Documents
  19
- How to Comment on this Guide
  20
Getting Started 1

24
- Required Equipment
  26
  - Maintenance Console
    26
  - Tools and Documentation
    26
- On-Site Programming Maintenance
  27
  - Setting up the 4424LD+ Programming Console
    27
- Remote Programming Maintenance
  28
  - Setting up the MLX-20L Console
    28
- Preparation for Hardware Maintenance
  29
  - I Considerations
    29
  - Powering down the System
    29
  - Using Winspm
    29
- Conclusion of Hardware Maintenance
  30
  - Installing the Control Unit Housing (Plastic)
    30
- About Automatic Tests
  32
- About Alarms
  33
  - Clearing Alarms
    33
- About System Restarts
  34
  - I Warm Start
    34
  - Cold Start (Restart)
    34
  - Frigid Start (System Erase)
    35
- Centralized Voice Messaging
  36
  - Updating the Message Waiting Lights
    36
  - Clearing the Message Waiting Lights
    36
- Checking Unit Loads
  37
- Isolating the Trouble
  37
Error Logs, Access Logs, and System Inventory 2

40
- Error Logs, Access Logs, and System Inventory
  42
  - Overview
    42
  - Error Logs
    42
    
    Checking the Error Logs
    43
    
    About the Error Logs
    43
    
    Interpreting Error Codes
    44
  - Access Log
    62
  - System Inventory
    62
    
    Scanning the Access Log
    62
    
    I Procedure
    62
    
    About the System Inventory Screen
    63
    
    Module Serial Numbers
    63
    
    Bridge Modules
    63
Telephone Problems 3

64
Control Unit Problems 4

80
- Backing up System Programming
  82
- Overview
  82
- Power Supply Problems
  83
  - Checking the LED
    83
    
    Checking the Connectors (Metal Carrier)
    84
    
    Checking the Interlocking Post (Plastic Carrier)
    84
    
    Replacing the Ring Generator (Plastic Carrier)
    85
    
    Replacing the Power Supply
    89
- Processor Problems
  93
  - Forced Installation/Upgrade of System Software
    93
    
    Replacing the Processor Module
    98
- Module Problems
  99
  - Replacing Modules
    99
    
    Checking Unlabeled Wiring
    100
    
    Upgrading Module Firmware
    101
    
    800 NI-BRI Module Problems
    103
    
    016 MLX Module Problems
    103
    
    100D Module Problems
    103
    
    INA and 100 DCD Module Problems
    105
- MERLIN Messaging Module Problems
  108
- Computer Telephony Integration (CTI) Link Problems
  109
  - Viewing Status
    109
    
    ICTI Link Test
    109
    
    I Restart
    109
    
    Varying Hiding Time
    111
    
    Removing a CTI Link
    111
- Carrier Problems
  113
  - Removing the Faulty Carrier
    113
    
    Replacing the Carrier
    113
- Checking System and Slot Status
  114
  - System Status
    114
- Slot Status
  115
Central Office and Private Network Problems 5

116
- Overview
  118
- Trunk Errors
  118
  - Troubleshooting Trunk Problems
    119
    
    Testing Trunks Automatically
    121
    
    Maintenance-Busy Status
    121
- Checking Ports
  123
  - Checking Trunk Maintenance-Busy Status
    123
    
    Checking Extension Maintenance-Busy Status
    123
    
    Checking Digital Subscriber Line (DSL) Maintenance-Busy Status
    123
    
    Busying-Out a Trunk
    123
    
    Busying-Out an Extension
    124
    
    Restoring an Extension
    124
    
    Restoring a Digital Subscriber Line (DSL)
    125
    
    Resetting an RS-232 Port
    125
    
    Resetting the Processor's Internal Modem
    125
    
    Auditing DS1 PRI B-Channels
    125
    
    Auditing Lines
    126
    
    Auditing Calls
    126
- Private Network Calling Problems
  127
- Troubleshooting Guidelines and Preparation
  127
  - Reviewing the Non-Local Dial Plan and Routing
    128
→ UDP Routing→ → →

129
Tests 6

148
- Module Test Process
  150
  - Considerations
    151
- Busy-Out and Reset
  152
  - I Reset
    152
    
    Busy-Out
    153
    
    Restore
    155
- Internal Loopback Test
  156
  - Interpreting Internal Loopback Test Results
    157
- Board Controller Test
  158
  - I Interpreting Test Results
    159
- B-Channel Loopback Test
  160
  - I Interpreting Test Results
    161
  - NI-1 BRI Provisioning Test
    162
    
    I Interpreting Test Results
    163
    
    Outgoing Voice Call Test
    171
    
    Incoming Voice Call Test
    172
    
    Outgoing Data Call Test
    172
    
    Incoming Data Call Test
    173
  - 800 NI-BRI Module Clock Status
    174
  - Channel Service Unit (CSU) Loopback Test
    174
    
    Preparing for the CSU Loopback Test
    175
    
    Interpreting Test Results
    178
    
    Restoring the Module
    180
    
    Automatic Tests for the 100D, 100DCD, and 100R INA Modules
    180
  - Line Loopback Test
    181
  - Payload Loopback Test
    181
  - Bit Error Rate Test (BERT)
    181
    
    I Test Results
    182
  - Data-Channel Loopback Test
    183
  - Data-Terminal Loopback Test
    183
  - Data-Port Local Loop Test
    183
- A Customer Support Information
  184
- B Backing up with a Memory Card
  204
  - Overview
    204
  - Card Types
    204
  - Backup
    207
    
    Dial the
    207
  - Automatic Backup
    208
  - Restore
    210
- NI-1 BRI Provisioning
  214
- Lucent Technologies 5ESS Switch Translations
  215
- Northern Telecom DMS-100 Switch Translations
  235
- Siemens SSC EWSD Switch Translations
  246
- Glossary
  268
  - UDP Routing
    297
System Programming Basics

313
- About this Guide
  319
- How to Use this Guide
  319
- Intended Audience
  319
- Terms and Conventions Used
  320
- Security
  322
- Related Documents
  323
- How to Comment on this Guide
  324
About System Programming 1

327
- Overview
  329
- Types of Programming
  329
- Methods of Programming
  330
- About Programming Procedures
  331
- About Programming and Idle States
  332
  - System Forced Idle
    333
    
    Line or Trunk Idle
    333
    
    Extension Forced Idle
    334
    
    Forced Idle Reminder Tone
    334
    
    100DCD, or 100R INA Module Idle
    334
- Moving Among System Programming Screens
  332
System Programming Console 2

335
- Overview
  337
- 4424LD+ and MLX-20L Console Components
  340
- Direct Station Selector (DSS)
  341
- System Programming Console Buttons
  343
  - Fixed Display Buttons
    344
- Console Overlay
  345
  - Unlabeled Display Buttons
    345
- Console and DSS Lights
  347
  - Console Lights
    347
- Displaying the System Programming Menu from the Console
  348
  - IDSS Lights
    348
- Exiting System Programming
  349
About Winspm 3

351
- Overview
  353
- System Requirements
  354
- Installing the Winspm Software
  355
- Setting up Your Desktop
  357
  - I Setting Font Size
    357
    
    I Setting the Modem Definition
    357
  - Setting the Start Bar "Auto Hide" Property/Changing the Screen Resolution
    359
- Defining Your Password
  360
- Setting up a Site
  361
  - Direct Connection
    361
  - I Internal Connection
    366
  - I External Connection
    366
  - Connecting a PC to a MERLIN MAGIX Integrated System
    366
  - I Direct Local Connection
    366
  - About Surrogate Mode Programming
    367
  - Internal Connection
    368
  - External Connection
    368
- About the Winspm Main Screen Options
  369
- Using Tools
  370
- Using View
  370
- Using Quick Access
  371
  - Allowed/Disallowed Lists
    371
  - Automatic Route Selection (ARS)
    372
  - Call Pickup Groups
    372
  - Calling Group
    372
  - Capture Data
    374
  - Coverage Groups
    375
  - Labeling
    375
  - Personal Lines
    375
  - Set Date and Time
    376
  - Speed Dial
    376
  - Station Responding Test
    377
  - System Inventory
    377
  - Telephone Programming
    377
  - Telephone Restrictions
    378
- Using Standard SPM Mode
  379
  - Displaying the SPM Main Menu
    379
  - About the Emulation Window
    380
  - Options in the SPM Main Menu
    382
- Winspm Help
  379
- Basic System Management Procedures
  383
  - Backup
    383
  - Browse
    388
  - Language
    390
  - Maintenance
    391
  - Pass-Thru
    391
  - Password
    393
  - Print Options
    395
  - Restore
    396
- Board Renumbering with the 016 MLX Module
  398

Avaya MERLIN MAGIX Release Note (24 pages)

Integrated System Supplemental Information for Release 4.0 Systems

Brand: Avaya | Category: Telephone System | Size: 0 MB

Table of Contents
5
Release 4.0 Enhancement May 2004
7
New Telephone Supported
7
Record-A-Call
8
- At a Glance
  8
- Description
  8
- Activating the Record-A-Call Feature
  9
- Deactivating the Record-A-Call Feature
  10
- Programming
  11
- Considerations and Constraints
  11
- Telephone Differences
  12
- Feature Interactions
  14
Avaya Wireless 3810 Telephone
18
- Description
  18
- Telephone Features
  18
- Handset
  19
- Handset Display
  21
- Base Unit
  22
- Charger Unit
  23

Avaya MERLIN MAGIX System Programming (2 pages)

Brand: Avaya | Category: Telephone | Size: 0 MB

Avaya MERLIN MAGIX Configuration Note (12 pages)

Configuration with Octel 100

Brand: Avaya | Category: PBX | Size: 0 MB

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More Avaya Manuals

Avaya MERLIN MAGIX Manuals

Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual (406 pages)

Table of Contents

Maintenance and Troubleshooting

Getting Started 1

Error Logs, Access Logs, and System Inventory 2

Telephone Problems 3

Control Unit Problems 4

Central Office and Private Network Problems 5

→ UDP Routing→ → →

Tests 6

System Programming Basics

About System Programming 1

System Programming Console 2

About Winspm 3

Avaya MERLIN MAGIX Release Note (24 pages)

Table of Contents

Avaya MERLIN MAGIX System Programming (2 pages)

Table of Contents

Avaya MERLIN MAGIX Configuration Note (12 pages)

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