Scanning Services - Xerox 5222 System Administration Manual

15 Problem Solving
Clicking the [Apply] button
does not reflect the new
settings.
Clicking the [Apply] button
will display messages like
"the server has returned
ineffective or unrecognizable
response" or "no data".
Cannot delete the job.

Scanning Services

This section explains the troubleshooting procedures and restrictions while using scan
functions.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
When SMB transmission to Windows Server 2003 fails
The machine and Windows
clock settings do not match
as specified by the SMB
signature.
Other
On Windows Server 2003,
Windows XP or Windows
Vista, cannot perform SMB
transfers for users without a
password.
Cannot perform SMB
transfers using a DFS access
path (\\domainname\
sharename)
In IPv6 environment without a
DNS server, scan data
cannot be transferred using
the Scan to PC (SMB)
service.
376
Problem Confirmation Method
Check if the entered value is
correct.
Check if the user ID and
passcode are correct.
Cause Confirmation Method
SMB transmission fails even
with a correct user name and
password.
Problem
Change the network access settings as follows.
1. Boot Windows and select [Control Panels] >
2. Select [Security Settings] > [Local Policies] > [Security
3. Set [Accounts: Limit local account use of blank passwords
DFS access path specification is not supported. Specify a
UNC format path (\\hostname\sharename).
Scan data cannot be transferred if a destination server is
specified using the computer name. Use the IPv6 format to
specify the server.
–
[Administrative Tools] > [Local Security Policy].
Options].
to console logon only] to [Disabled].
Action
Enter the correct value. If the
entry is not valid, it will be
changed within the limit
automatically .
Enter the correct user ID and
passcode.
Reboot the machine.
Wait for a while and then click
the [Refresh Status] button.
Action
Set the machine and
Windows clock settings so
that they match.
Action