Fault Codes - Xerox 5222 System Administration Manual

15 Problem Solving

Fault Codes

When a fault occurs, the touch screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the
System Administrator. The following table represents some of the fault codes and their
corresponding corrective actions. These may appear in the Print Queue or Faults List
available in the Machine Status mode.
Code
002-500
002-770
003-750
003-751
003-752
003-753
003-754
003-755
003-756
003-757
003-760
003-761
003-764
003-780
003-795
003-981
382
An error occurred during the scan processing. Try scanning again, or check the
restrictions on Xerox Standard Accounting. Contact the Xerox Welcome Center
if the problem persists.
The job template could not be processed due to insufficient hard disk space.
Delete unnecessary data from the hard disk.
No document was saved for the double-sided Booklet Creation feature. Check
the setting of the double-sided Booklet Creation feature.
The specified document area is too small. Select a higher resolution or a larger
scan area.
The selected resolution was too high for scanning mixed size documents using
the document feeder. Specify less than 600 dpi for the resolution setting and
scan again.
The selected resolution was too high for scanning mixed size documents using
the document feeder. Specify 200 dpi for the resolution setting and scan again.
An error occurred in the document scanner. Reset the document, and scan
again.
The document pages are blank. Correctly load the document.
The scan job could not be processed with the specified resolution due to
insufficient memory. Specify less than 400 dpi for the resolution setting.
Incompatible scan options are selected. Check the selected options.
The paper size in the tray selected by auto tray switching, differs from the paper
size in the tray selected at the tray selection. Either change the paper size for
the tray, or change the paper type priority setting.
The machine cannot perform [Form Overlay] since the scanned document
contains one page only. Make sure that the document contains at least two
pages: a page with a form image (which must be the first page of the document)
and a page that the form image will overlay.
Compression of scanned data was unsuccessful. Lower the resolution or
reduction/enlargement ratio to reduce the data size, or divide the document in
smaller segments.
The reduction/enlargement ratio exceeds the setting range when the scanned
document is enlarged/reduced to the specified paper size. Directly enter the
reduction/enlargement ratio, or change the paper size.
Stapling mixed size documents is available only for documents with the same
width. Cancel the staple feature or set the documents with the same width.
Description and Remedy