Xerox 5222 System Administration Manual page 406

15 Problem Solving
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During data transfer via SMB using the Scan to PC service, the suffix of the file
name or folder name exceeded the limit on the SMB server.
Change the file name or destination folder on the SMB server. Or, move or
delete the files from the destination folder.
During data transfer via SMB using the Scan to PC service, the scanned image
file could not be created on the SMB server due to one of the following reasons:
• The specified file name already exists on the server.
• The specified file name is already used.
• The specified file name already exists as a directory.
• Illegal characters are used in the file name.
Take one of the following actions:
• Check if the specified file name can be used in the save location.
• Check whether or not the specified file name has been used by another user.
• Check whether or not the specified file name has been used for another file or
folder.
During data transfer via SMB using the Scan to PC service, a lock folder could
not be created on the SMB server due to the following reason:
• The specified lock folder already exists.
Take one of the following actions:
• If any lock directory (.LCK) exists in the forwarding destination, manually
delete it, and then try again.
• Check if the same name is being used for another folder.
During data transfer via SMB using the Scan to PC service, a folder could not be
created on the SMB server because the same folder already exists.
Check if the specified name is being used for another file or folder on the SMB
server.
During data transfer via SMB using the Scan to PC service, a file could not be
deleted from the SMB server due to one of the following reasons:
• The file does not exist.
• The file is opened.
• The specified file name is being used as a directory.
Check whether or not the file is not being used by another user at the specified
save location.
During data transfer via SMB using the Scan to PC service, a lock folder could
not be deleted from the SMB server due to one of the following reasons:
• The file does not exist.
• The directory is not empty.
• The specified directory name does not exist.
If any lock directory (.LCK) exists in the forwarding destination, manually delete
it, and then try again.
During data transfer via SMB using the Scan to PC service, a folder could not be
deleted from the SMB server due to one of the following reasons:
• The file does not exist.
• The directory is not empty.
• The specified directory name does not exist.
Check whether or not the file is not being used by another user at the specified
save location.
During data transfer via SMB using the Scan to PC service, no space is
available at the save location on the SMB server.
Check if the save location has free space.
Description and Remedy