Log - Lightware UMX4x4-Pro2 User Manual

7.7.4. Log

Report generators can be found on Log tab.
Report section
The controller is able to collect information from the device and save it to a report file.
This information package can be sent to Lightware support team when a problem may
arise with the device.
Step 1. Press the red button: Generate report file.
Step 2. Controller collects the needed information; this may take up to 5 minutes.
Step 3. After generating the report the 'Save as' dialog box appears. Select the folder
The report contains the following device-dependent information: (if available)
Open custom report from file
The Controller Software is able to send a custom command file to certain devices
(matrices). The command file can be generated by Lightware support. This is needed
when some special commands has to be used for configuring the device or
troubleshooting.
Info: This function is only for special troubleshooting cases.
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where you want to save the report file. The default file name can be changed.

Current command protocol

Device type and serial number

Current crosspoint state

Firmware versions of all the internal controllers

Installed I/O board types and versions

Hardware health status

All EDID headers and status (emulated, dynamic, factory, user)

Basic error list

Log file list

Last detailed error log
Section 7. Software control –Lightware Device Controller and Web
Figure 7-19. Log tab