Cisco ONS 15327 User Documentation page 522

Obtaining Technical Assistance
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
•
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
•
This document is to be used in conjunction with the Cisco ONS 15327 User Documentation.
Access Registrar, AccessPath, Are You Ready, ATM Director, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC,
CiscoLink, the Cisco NetWorks logo, Cisco Powered Network logo, Cisco Systems Networking Academy, Fast Step, FireRunner, Follow Me
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Logo, iQ Readiness Scorecard, Kernel Proxy, MGX, Natural Network Viewer, Network Registrar, the Networkers logo, Packet, PIX, Point and Click
Internetworking, Policy Builder, RateMUX, ReyMaster, ReyView, ScriptShare, Secure Script, Shop with Me, SlideCast, SMARTnet, SVX,
TrafficDirector, TransPath, VlanDirector, Voice LAN, Wavelength Router, WebViewer, Workgroup Director, and Workgroup Stack are trademarks
of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Empowering the Internet Generation, are service marks of Cisco
Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert Logo, Cisco IOS, the Cisco IOS logo, Cisco Press,
Cisco ONS 15327 User Documentation
B-18
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Appendix B Regulatory Compliance and Safety Requirements for the Cisco ONS 15327
78-11719-02