Sntp-Host - Cisco ONS 15327 User Documentation

Chapter 14 Alarm Troubleshooting
The software download fail alarm (SFTWDOWN-FAIL) indicates the download from the XTC card to
the ONS 15327 failed. The problem lies in the XTC card.
It can take up to 30 minutes for software to be updated on a standby XTC card. Wait the full time period
Caution
before removing the card. Premature removal can cause flash corruption.
Procedure: Clear the SFTWDOWN-FAIL Alarm on the XTC Card
Step 1 Attempt the download again by clicking the Maintenance > Software tabs.
Click the Download button.
Step 2
If the download fails, reset the active XTC:
Step 3
Note
a.
b.
Attempt the download again by clicking the Maintenance > Software tabs.
Step 4
Step 5 Click the Download button.
If the download is successful, replace the standby XTC.
Step 6
If the download fails again, replace the active XTC.
Step 7
Note
Attempt the download again by clicking the Maintenance > Software tabs.
Step 8
Click the Download button.
Step 9
If the download fails again, login to http://www.cisco.com/TAC for more information or call the Cisco
Step 10
Technical Assistance Center to report a service-affecting problem (1-800-553-2447).

14.4.110 SNTP-HOST

•
The SNTP (Simple Network Timing Protocol) host failure (SNTP-HOST) alarm indicates that an ONS
node serving as an IP proxy for the other ONS nodes in the ring is not forwarding SNTP information to
the other ONS nodes in the network. This failure can result from two causes: either the IP network
attached to the ONS proxy node is experiencing problems, or the ONS proxy node itself is not
functioning properly.
June 2002
Ensure that the active green LED is lit before removing card.
Right-click the XTC.
Select Reset Card from the drop-down menu.
When you replace a card with an identical type of card, you do not need to make any changes to
the database.
Minor, Non-Service-Affecting
Cisco ONS 15327 User Documentation, R3.3
Alarm Procedures
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