Checking Personal Computer And Operating System; Checking On Device Manager Screen - Mitsubishi Electric MELSEC SW1DNC-CCIEF-B User Manual

Checking personal computer and operating system

Check if the personal computer or operating system has any problem.
Item
Is the power supply ensured?
Does the board operate normally if the other optional boards are
uninstalled?
Is the board operating normally on another personal computer?
For the problem of the personal computer or operating system, consult the personal computer or operating system
manufacturer.

Checking on Device Manager screen

Check if the board is displayed on the Windows Device Manager.
Item
Is the driver name of the board not displayed on the Device
Manager screen?
Is "!" displayed next to the icon on the Device Manage screen?
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
• Do not uninstall or disable the driver of the board on the Device Manager when the board is normally
recognized. If it is uninstalled or disabled, the operating system may shut down (blue screen).
• "?" is displayed next to the icon, however, the CC-Link IE Field Network board is recognized normally.
16 TROUBLESHOOTING
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16.7 Checking method
Corrective action
Check the power outlet and power cable of the personal computer.
• Change the installation location of the board.
• Check the resource acquisition status of other board and change the resource on the
BIOS setting screen or Device Manager screen.
• Reinstall the driver of the other optional boards.
• Replace the other optional boards.
• After formatting the HD, install the operating system again.
• Repair or replace the personal computer.
Corrective action
The board or driver is not installed.
• If the board is not installed, install the board.
If the board is already installed, check the board installation status and reinstall the board.
• Reinstall the software package. (Page 144 Installation failed)
• If the board operates normally on another personal computer, the personal computer may
have problems. In this case, repair or replace the personal computer.
• If the board does not operate normally on another personal computer, replace the board.
The board installation failed.
• Reinstall the software package. (Page 144 Installation failed)
• Check the board installation status and reinstall the board.
• If the board operates normally on another personal computer, the personal computer may
have problems. In this case, repair or replace the personal computer.
• If the board does not operate normally on another personal computer, replace the board.