Troubleshooting For Personal Computer And Utility; Personal Computer Does Not Start Or Shuts Down; Utility Does Not Startup - Mitsubishi Electric MELSEC SW1DNC-CCIEF-B User Manual

16.3

Troubleshooting for Personal Computer and Utility

The following shows the troubleshooting for error for operation of a personal computer or utility.
Page 148 Personal computer does not start or shuts down
Page 148 Utility does not startup
Page 149 The screen or operation is abnormal
Page 149 The screen for which corrective action is not clear, is displayed.
Page 150 Personal computer operates slowly

Personal computer does not start or shuts down

When the personal computer on which the board is installed does not start, or the system shuts down or system is reset,
check the items following the procedure shown below.
Do not delete or disable the driver on the Windows Device Manager screen when the board is normally
recognized. If it is deleted or disabled, the operating system may shut down (blue screen).
Operating procedure
1.
Uninstall the board and check if the personal computer is started.
Page 158 Checking personal computer and operating system
2.
After restarting the personal computer, check if there is any error.
Page 159 Checking operations with event viewer
3.
Install the board and restart the personal computer.
Page 157 Check the board installation
Page 158 Checking on Device Manager screen
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
For the troubleshooting for the specific symptoms, refer to the following section.

Utility does not startup

When the utility does not startup, check the following items.
Item
Is an error message displayed?
Is the icon of the utility displayed in the menu of the operating
system?
Does the utility start by clicking the icon?
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
16 TROUBLESHOOTING
148
16.3 Troubleshooting for Personal Computer and Utility
Corrective action
Take corrective action following the message. (Page 149 The screen for which
corrective action is not clear, is displayed.)
The installation is not completed normally. Install the software package. (Page 144
Installation failed)