Troubleshooting When Personal Computer Cannot Be Startup Or System Down Occurred; Checking Personal Computer And Operating System - Mitsubishi Electric Q81BD-J61BT11 User Manual

16 TROUBLESHOOTING
16.3 Troubleshooting When Personal Computer cannot be Startup or System Down
Occurred

16.3.1 Checking personal computer and operating system

Is the power supply ensured?
Does the board operate normally if uninstall the other
optional boards?
Does the board operate normally on another personal
computer?
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When the personal computer on which the board is installed is not started, or the
system shut down or system reset is occurred, check the items following the procedure
shown below.
1. Uninstall the board and check if the personal computer is started.
• Checking personal computer and operating system (Refer to
Section 16.3.1)
2. After restarting the personal computer, check if there is any error.
• Checking on Event Viewer screen (Refer to Section 16.3.2)
3. Install the board and restart the personal computer.
• Checking the board installation status (Refer to Section 5.3.3)
• Checking on Device Manager screen (Refer to Section 16.3.3)
If the troubleshooting above does not help, refer to Section 16.7.
After starting the personal computer on which the board is installed, check the items
following the procedure written in "Basic checking procedure" (Refer to Section 16
(1)).
(1) The system shutdown occurred when driver is uninstalled or
disabled
Do not uninstall or disable the driver on the "Device Manager" screen when the
board is normally recognized.
If it is uninstalled or disabled, the operating system may shut down (blue screen).
Check if the personal computer or operating system has any problem.
Item
For the problem of the personal computer or operating system, contact the personal
computer or operating system manufacturer.
Corrective action
Check the power outlet and power cable of the personal
computer.
• Change the installation location of the board.
• Check the resource acquisition status of other board and
change the resource on the BIOS setting screen or
Device Manager screen.
• Reinstall the driver of the other optional boards.
• Replace the other optional boards.
• Reinstall the operating system after formatting HD.
• Repair or replace the personal computer.
MELSEC
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