The Screen Or Operation Is Abnormal; The Screen For Which Corrective Action Is Not Clear, Is Displayed - Mitsubishi Electric MELSEC SW1DNC-CCIEF-B User Manual

The screen or operation is abnormal

When the screen is not displayed normally or the software cannot be operated normally, check the following items.
Item
Is an error message displayed?
Is the display setting correct?
Are other applications being executed?
Is there any error in the personal computer?
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries

The screen for which corrective action is not clear, is displayed.

When an unexpected screen is displayed or the corrective action displayed on the screen is not effective, check the following
items.
The following table shows the corrective actions when the screen is displayed.
Screens
User Account Control screen in which the password is required to be
entered.
For the error code, refer to the following section.
Page 167 Error Code List
For the screen displayed at installation, refer to the following section.
Page 145 Action displayed on the screen is not effective while installation
For the screens of the operating system, contact the operating system manufacturer.
For the screens on which the user program is displayed, check the user program.
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
Corrective action
Take corrective action following the message. (Page 149 The screen for which
corrective action is not clear, is displayed.)
• Check if the display setting is correct with Device Manager, and install the
appropriate display driver.
• Perform Windows Update
• Change the hardware acceleration setting in the display setting.
Close the screens of all other applications.
• Check the operating environment. (Page 157 Checking operation environment)
• Check the personal computer and operating system. (Page 158 Checking
personal computer and operating system)
Corrective action
This screen is displayed when user account control is enabled.
Click "Allow" or the [Yes] button. For the method for disabling the screen, refer to the
following section.
Page 225 Windows Warning Message
This screen is displayed when the log on user does not have administrator authority.
Log on as a user with administrator authority.
16.3 Troubleshooting for Personal Computer and Utility
16 TROUBLESHOOTING
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