How To Contact Technical Support - Polycom VSX 3000 Administrator's Manual

Symptom
The system displays a
message stating that the
security certificate for the
web site "Polycom" cannot
be verified.
When using the system's
web interface, the web
browser's pop-up blocker
prevents you from receiving
the dialog box used to
update the password and
enter Security Mode.

How to Contact Technical Support

Problem
The system is in Security
Mode.
The web browser pop-up
blocker is enabled.
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
To contact Polycom Technical Support, go to www.polycom.com/support.
Enter the following information, then ask a question or describe the problem.
This information helps us to respond faster to your issue:
• The 14-digit serial number from the System Information screen, the
bottom of the system, or the back of the system
• The software version (from the home screen, select System > System
Information)
• Information about your network
• Troubleshooting steps you have already tried
Corrective action
Click "Yes, I want to accept the certificate" to
continue normal operation.
Disable your pop-up blocker before starting the
password change, or temporarily bypass it by holding
down the CTRL key while pressing OK to the "Any
changes made to this setting will cause your system
to restart" message.
Troubleshooting
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