Polycom VSX 3000 Administrator's Manual page 167

Symptom
Stereo audio comes from
the wrong speaker.
Video and audio are not
synchronized.
The
SoundStation VTX 1000
conference phone controls
do not adjust volume in
video calls.
The Audio Meter screen
shows a reading for
Polycom Mic but no
microphone is connected -
the system receives local
audio from a mixer.
Problem
VSX 7000, VSX 7000s,
VSX 7000e, VSX 8000:
Microphones are incorrectly
identified in the system.
Speakers are connected
incorrectly.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
This is normal.
Echo cancellation is in use.
The system displays the
audio line input level in this
case.
Corrective action
Swap the microphones on the Admin Settings >
Audio Settings screen.
Connect the speaker on the left to the system's white
audio output connector, and the speaker on the right
to the red audio output connector.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
Use the VSX system remote control to adjust the
system in video calls.
This is normal.
Troubleshooting
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