How To Contact Technical Support - Polycom VSX Series Administrator's Manual

How to Contact Technical Support

If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
To contact Polycom Technical Support, go to www.polycom.com/support.
Enter the following information, then ask a question or describe the problem.
This information helps us to respond faster to your issue:
• The 14-digit serial number in the System Information screen (also present
on the bottom of the system)
• The software version (from the home screen, select System > System
Information)
• Information about your network
• Troubleshooting steps you have already tried
Troubleshooting
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