Requesting Technical Support From The Global Management System Administrator; Setting Up Snmp - Polycom VSX 3000 Administrator's Manual

Administrator's Guide for the VSX Series
Requesting Technical Support from the Global Management System
Administrator

Setting Up SNMP

9 - 6
To configure Global Management contact information from the system's web
interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the IP address of the system, for
example, http://10.11.12.13, to go to the system's web interface.
3. If prompted, enter
password.
4. Go to Admin Settings > Global Services > My Information.
Valid entries for the Contact Number and Contact Fax fields in the system's web
interface include spaces, numbers 0—9, the period (.), the asterisk (*), and the
number sign (#).
The following section illustrates the interaction between Global Management
System and the system you are configuring.
If you need to contact the Global Management System administrator,
press on the remote control from the home screen, select Support and
press . The administrator receives an alert to call you at the number you
specified on the My Information screen.
The VSX system sends SNMP (Simple Network Management Protocol) reports
to indicate conditions, including the following:
• All alert conditions found on the VSX system alert page
• Details of jitter, latency, and packet loss
• Low battery power is detected in the remote control
• A system powers on
• Administrator logon is successful or unsuccessful
• A call fails for a reason other than a busy line
• A user requests help
• A telephone or video call connects or disconnects
VSX systems are compatible with SNMP version 1 and version 2c (v2c).
as the user name, and enter the remote access
admin