Enabling Basic Mode; General Troubleshooting - Polycom VSX 3000 Administrator's Manual

Administrator's Guide for the VSX Series

Enabling Basic Mode

General Troubleshooting

12 - 2
Basic Mode is a limited operating mode that uses H.261 for video and G.711
for audio. It provides administrators with a workaround for interoperability
issues that cannot be solved using other methods. The Basic Mode setting stays
in effect until you change it. The Call Statistics screen indicates whether the
system is operating in Basic Mode.
Basic Mode disables many system features such as content sharing, far-site
camera control, and advanced audio and video algorithms. Use Basic Mode only
when calling systems that fail to operate properly with these advanced features.
To enable Basic Mode using the system's web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system's IP address, for example,
http://10.11.12.13, to go to the system's web interface.
3. Go to Admin Settings > Network > Call Preference.
4. Select Enable Basic Mode.
To enable Basic Mode in the system's user interface:
1. Go to System > Admin Settings > Network > Call Preferences.
2. Select Basic Mode.
To view the Basic Mode indicator:
1. Go to System > Diagnostics > Call Statistics.
2. Select .
3. View the Call Type field.
"(Basic Mode)" is appended to the data in the Call Type field when the
VSX system or V Series system is operating in Basic Mode.
This section presents problems, likely causes, and corrective actions. It is
organized by category to help you troubleshoot any issue.
• Power and Start-up
• Controls
• Access to Screens and Systems